CONTRACT 2774C Amendment Agreement No. 2774C
THIRD AMENDMENT TO
AGREEMENT NO. 2774 BETWEEN
THE CITY OF EL SEGUNDO AND
PROGRESSIVE SOLUTIONS, INC.
THIS THIRD AMENDMENT ("Amendment") is made and entered into this 8th day of
February, 2018, by and between the CITY OF EL SEGUNDO, a general law city and municipal
corporation existing under the laws of California("CITY"), and PROGRESSIVE SOLUTIONS,
INC., a California corporation("LICENSOR"). The parties agree as follows:
1. Section XII of Agreement No. 2774 ("Agreement'), executed by the parties on or about
April 4, 2000, is amended to add the services listed below and shown in Exhibit A as of
August 24ffi, 2017. In exchange for LICENSOR providing the services,the CITY agrees
to pay the sums specified below.
One Time Fees:
a. Business License Web Renewals Module License $8,500
b. Credit Card Connector(Site License) $ 999
C. Remote Training (plus Travel & expenses if done on site) $1,800
Annual Su port Fees:
a. Business License Web Renewals Module License $1,700
b. Credit Card Connector(Site License) $ 150
2. The parties acknowledge that the following list summarizes the modules for which
the CITY is paying annual maintenance and support fees:
a. Software Maintenance-LicenseTrack(at a rate of$17,222.13 for the
period of 10/1/2017 - 9/30/2018)
b. Zip+4 Validation(at a rate of$790.00 for the period of October 1,2017 to
September 30, 2018)
C. Software Maintenance-RevenueTrack(at a rate of$2,626.90)
3. The items set forth in the sales quotation attached as Exhibit B to this Amendment are
hereby added to the Agreement as of the date of this Amendment.
4. This Amendment may be executed in any number of counterparts, each of which will be
an original,but all of which together constitutes one instrument executed on the same
date.
5. Except as modified by this Amendment, all other terms and conditions of Agreement No.
2774 remain the same.
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Agreement No. 2774C
CITY OF EL SEGUNDO, PROGRESSIVE SOLUTIONS, INC.
a general law city,., a Caliibrnia Corporation
'&Wt, crtYa,til 02/20/2018
........................................... .. Steve LeVan
Chief Financial Officer
Director of Finance
ATTEST:
d
City Clerk
APPROVED AS TO FORM:
,W .� for
Ma"rk Di, Hcnsley,
City Attorney
2
Agreement No. 2774C
EXHIBIT"A"
SOFTWARE LICENSE AGREEMENT NO. 2774 AMENDMENT
Progressive Solutions, Inc., a California corporation herein after referred to as "Licensor"
and the City of El Segundo a municipal corporation herein after referred to as
"Licensee", mutually agree to modify the Software License Agreement dated 41412000
by ADDING the product identified below to Section XII, entitled LICENSED SOFTWARE
of theSoftware License Agreement:
Product Name License Fee
Business License Web Renewals Module License $8,500
Credit Card Connecter(Site License) 999
In addition, City of EI Segundo, a municipal corporation herein after referred to as
"Licensee", mutually agree to modify the Software Maintenance Agreement dated
10/29/2004 by:
ADDING to the information under Section V, entitled SUPPORT FEES AND
PAYMENTS of the Software Maintenance Agreement with:
Business License Web Renewals Module License $1,700
Credit Card Connecter (Site License) 150
PROGRESSIVE SOLUTIONS, INC. CITY OF EL SEGUNDO
P O BOX 783 350 MAIN STREET
BREA, CA 92822 EL SEGUNDO, CA 90245
Accepted By: Accepted By:
Authorized Representative Authorized Representative
Printed/Typed Name and Title Printed/Typed Name and Title
Date ®. Date
Attest By:
Agreement NCE�IV48 A
Progressive Solutions Inc. Invoice
BREA, CA 92822-0783 DATE INVOICE#
PO BOX 0783
Brea, CA 92822 8/24/2017 37081
BILL TO
City of El Segundo
Attn: IT Manager
350 Main Street
El Segundo CA 90245-3895
P.O. NO, TERMS j PROJECT
V Net 15
QUANTITY DESCRIPTION RATE AMOUNT
0.5 Software License-Business License Web Renewals Module License 8,500.00 4,250.00
Setup,forms based on our templates-Included 0.00 0.00
0.5 Remote Training—unlimited until go live(plus travel&expenses if done on site) 1,800.00 900.00
0.5 Software License-Credit Card Connector(Site License) 999.00 499.50
CA Sales Tax 8.750% 8.75% 0.00
We appreciate your business.
Total $5,649.50
Agreement No. 2SNbit B
Budgetary Quote for the CityofE8Segundo
Citizen Web Applications for Business Licenses
From Progressive Solutions
1/30/2018
DescriptionDescriptionCost
Maintenance
xmmppmmmamsovmm Starting
Citizen Business License Web Applications Module costs iOM/2018
Business License VVeb Applications Module License $8.500 $1.700^
Setup,forms based oncity's templates" Included Included
Training-$1,200/day typically via remote(plus travel&expenses if done on site) $1.300 $O
Credit Card Connecter_(included with Existing Web Renewals) $D $O
Authorize. (included imdudedvv�hEx��ngVVebF�enewa�� $O $8 software Maintenance* $O $1,700
SSL Certificate(included with Existing Web Renewals) $O $O
Total Implementation cost $9,7¢0 $1,700 �
*Software maintenance for this web module and options selected are included at no cost for 8V days from contract signing, and
amortized into your regular software maintenance invoice.
Reasonable Travel and Lodging will be billed at actual cost(minimal due to proximity,at no extra cost for expected remote installation).
Setup and license fee
We propose the above initial one-time 8aex to establish the various field mapping form design and configuration of the LicenogTmck' Web
App||tgUnno software module oobVno. Also included in this price are custom forms. ^ This quote includes a maximum of types of
app|iCg�onxUn �ity.Ou\ofCdv ' m
ndCnnt �ons) .Eoch@pp|ica�Vn�peoanh8vaquosdono� mcriteria.
payment setup & oun8gunoUn': We will be pleased to work with your staff in developing the web application form based oUyour current
application options for the City's customers. VVahave proposed afixed price quote.
b A Customer Owned Authorize.net account must be set up through Progressive Solutions (An authorize.net reseller)-payments will flow
directly into LkmVooTrack
Required from City Staff:
Applications /nu*d be provided in their hno| form behana work begins. If changes are needed to the existing paper form, these must be
completed before work can begin.
Staff will be available to answer questions about configuration settings and required fields.
Each application type will need to be hosted thoroughly before go|iwo to confirm that all required fields are marked and required Uoyod on
criteria provided bythe city.
This proposal imvalid until 1N29/2018
About Web Applications for Lic8OseTh3ckrm: Cities find\tvery easy 10justify the purchase nfthis module, Some 0fthe benefits include:
• Improved Citizen Service
• Reduced TraffioCongestion
• Reduced Auto Emissions
• Aid the Disabled Business Community
• Reduce DVub|a'Entv. Counter Traffic, and Staff VVurN'oad
= Less use ofPaper'Go"Greun"bvgoing paperless
• Increased Revenue for The City
• and many more!
Agreement No. 2774C
Progressive Solutions®
Partial LlcenseTracV Client Contact List
Client Contact Person: Telephone Number:
City of Monterey Stella Sandoval (831)646-5687
735 Pacific Street Pop: 29,701 ssandaov 11i'6faaa,r a a e °."on,
Monterey,CA 93940 Installed: Feb 2004 in 2 months Business Licensing,Cashiering&Pet
Licensing,Parking&Web Renewals
City of Pleasanton Wendy Anderson (925)931-5442
200 Old Bernal Avenue Pop: 72,338 wwaarttleaa�nai c' rr" lu;;aa;raracaaaacat,and
Pleasanton,CA 94566 Installed: Jul 2012 in 30 days Business Licensing,Web renewals,Interface to
Active cashiering,replaced failed'new
solution'
City of Fresno Connie Alfaro (559)621-6878
2600 Fresno,Street Pop: 510,365
Fresno,CMA 93721 Installed: Oct 2008 in 3 months Business Licensing,Cash Receipting,Pet
Licensing,Web Renewals
City of Alhambra Glenn Palk (626)570-3261
11.1. South'l'7irst Street Pop: 85,474 on,
Alhambra,CA 91801 Installed: Dec 2014 in 3 months Business Licensing,Web Renewals and
Applications,RE,Ambulance Billing
City of Gardena Alex Pinto (310)217-6167
1700 W, 162nd Street Pop: 59,490 ALIma'i7 i aardcnaaxaam
Gardena,CA 90247 Installed: Jun 1996 in 45 days Business Licensing,Cashiering,Alarm
Permitting,Web Renewals
City of Hawthorne Peggy Holt (310)349-1621
4455 W. 126th Street Pop: 84,305 Peawrwra"ria itvo w tl a e.aa°
Hawthorne,CA 90250 Installed: Jun 1999 in 30 days Business Licensing,pet License,Alarm
Permitting/Billing,cash receipting, Web
Renewals
City of Santa Barbara Brenda Craig (805)564-5339
735 Anacapa Street Pop: 89,639 �; ,a13aa°baa aaC"A„uaav
Santa Barbara,CA 93101 Installed: Aug 2007 in 2 months Business Licensing,Permits
Extensive use of PSI's"Tax Forms"
City of Santa Maria Angie Hernandez (805)925-0951 x426
110 East Cook Street, Pop: 101,459 aalaa rax aaatla xtiaTwa.saaattat-aaaariaa,a aa.aa
Santa Maria,CA 93454 Installed: Jul 2006 in 30 days Business Licensing
City of Orange Leonie Crouch (714)744-2239
300 E.Chapman Avenue Pop: 139,969t x M,voforaaaaare„ora-P
Orange,CA 92856 Installed: June 2009 in 45 days Business Licensing,Cashiering&Revenue
Enhancement,Web Renewals,Interface to
Loserfiche,adding Web Applications
Agreement No. 2774C
Estimated Project Timeline and Pricing
Primary Objectives
✓ Efficient data entry, maintenance and validation.
✓ Efficient generation of Licenses, renewals, delinquents and custom letters.
✓ Ease of obtaining ad hoc management and operational information.
The number of days required for delivery and installation of the software after execution of the contract and receipt of
payment are determined upon our receipt of your purchase order.
Implementation of our packaged software can be completed in as few as 60 days after contract execution. A finely
detailed implementation schedule detailing the steps and responsibilities of each party can be provided upon execution of
the contract. Data migration assumes that the City provides their data to PSI in personal computer readable format, and
that the format will not change between the initial migrated test data versus the final live migrated data. Access to the
system and data must be made available via internet using VPN, Terminal Services, Symantec's PC Anywhere or other
similar application at the time of the live implementation.
Sample Timeline
09/04/2018-Begin Project per scheduled Project Kick-off. Assumes Contract Amendment execution and 50%down
payment
09/10/2018-Receive all Finalized forms provided to PSI along with required fields
9/24/2018-Create online application forms for each business type.The application form questions/steps will be based off
the current city Business License Application form.
10/1/2018-PSI will provide the test URLs for web application for the city to review and confirm that all necessary
information is being asked and all needed fees are included for each form.
10/15/2018-City to provide any alterations to the web return forms.
1012212018-Finalization of configuration settings
10130/2018-Fine tuning and testing by staff
11/01/2018-Go Live-Final 50%payment is due 30 days from go live date.
Ongoing: Software maintenance and customer support.
Training
Training will be provided to end-users, and managers. The training will be conducted over the phone(remotely)with City
Staff.
We have allocated one day for setup and training. Due to the intuitive nature of the software and the experience user at EI
Segundo, most users are comfortable with daily operations within the 11 day of training. After the initial training, questions
may arise that can easily be handled through our courteous and prompt phone support that is included in our maintenance
agreement (Monday through Friday, 6:30am-5:00pm PST). Additional training may be purchased at our standard daily
rate of$1200. Training is considered unlimited and at no extra charge until the formal remote training if applicable.
Due to our constant software enhancement efforts and to allow all L/censeTrackTM'clients to obtain maximum benefit from
these ongoing enhancements, continuing training is made available at our popular annual PSI User Conference that is
often held in Downtown Disney.
Agreement No. 2774C
PSI Pay Web Hosting
PSI Pay Web Hosting allows the city to host the web pages but redirect customers to PSI's PCI compliant web server when
payment needs to be taken.This allows the city to not have to worry about making their own server PCI compliant,
011
Qty 6.Credit info is set to Authorize.net
2.0ty website SQL 8.City Hosted website for approval.Approval response is
gathers account Information Server saves receipt to database. sent back to PSI Web Server.
for display.
7,PSI redirects to City's
site on credit approval.
Passing approval response
information.
city PSI
eb Web
rver Server
4.City website redirects
1.User logs Into City to PSI Web Server
website to retrieve for payment.
customer information.
3.User clicks button to
take them to payment
screen.
S.User enters credit card information
Web Payment
Customers