Loading...
CONTRACT 5469 Professional Services Agreement Agreement No. 5469 PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF EL SEGUNDO MUNISERVICES LLC This AGREEMENT is entered into this January 27, 2018 by and between the CITY OF EL SEGUNDO, a municipal corporation and general law city ("CITY") and MUNISERVICES, LLC ("CONSULTANT"). 1. CONSIDERATION. A. As partial consideration, CONSULTANT agrees to perform the work listed in the SCOPE OF SERVICES, below; B. As additional consideration, CONSULTANT and CITY agree to abide by the terms and conditions contained in this Agreement; C. As additional consideration, CITY agrees to pay CONSULTANT a sum not to exceed Thirteen thousand dollars ($13,000) for CONSULTANT's services. CITY may modify this amount as set forth below. Unless otherwise specified by written amendment to this Agreement, CITY will pay this sum as specified in the attached Exhibit"A,"which is incorporated by reference. 2. SCOPE OF SERVICES, A. CONSULTANT will perform services listed in the attached Exhibit"A," which is incorporated by reference. B. CONSULTANT will, in a professional manner, furnish all of the labor, technical, administrative, professional and other personnel, all supplies and materials, equipment, printing, vehicles, transportation, office space and facilities, and all tests, testing and analyses, calculation, and all other means whatsoever, except as herein otherwise expressly specified to be furnished by CITY, necessary or proper to perform and complete the work and provide the professional services required of CONSULTANT by this Agreement. 3. PERFORMANCE STANDARDS. While performing this Agreement, CONSULTANT will use the appropriate generally accepted professional standards of practice existing at the time of performance utilized by persons engaged in providing similar services. CITY will continuously monitor CONSULTANT's services. CITY will notify CONSULTANT of any deficiencies and CONSULTANT will have fifteen (15) days after such notification to cure any shortcomings to CITY's satisfaction. Costs associated with curing the deficiencies will be borne by CONSULTANT. 4. PAYMENTS. For CITY to pay CONSULTANT as specified by this Agreement, CONSULTANT must submit a detailed invoice to CITY which lists the hours worked and -1- Agreement No. 5469 hourly rates for each personnel category and reimbursable costs (all as set forth in Exhibit "A") the tasks performed, the percentage of the task completed during the billing period, the cumulative percentage completed for each task, the total cost of that work during the preceding billing month and a cumulative cash flow curve showing projected and actual expenditures versus time to date. 5. NON-APPROPRIATION OF FUNDS. Payments due and payable to CONSULTANT for current services are within the current budget and within an available, unexhausted and unencumbered appropriation of the CITY. In the event the CITY has not appropriated sufficient funds for payment of CONSULTANT services beyond the current fiscal year, this Agreement will cover only those costs incurred up to the conclusion of the current fiscal year. 6. ADDITIONAL WORK. A. CITY's city manager ("Manager") may determine, at the Manager's sole discretion, that CONSULTANT must perform additional work ("Additional Work") to complete the Scope of Work. If Additional Work is needed, the Manager will give written authorization to CONSULTANT to perform such Additional Work. B. If CONSULTANT believes Additional Work is needed to complete the Scope of Work, CONSULTANT will provide the Manager with written notification that contains a specific description of the proposed Additional Work, reasons for such Additional Work, and a detailed proposal regarding cost. C. Payments for Additional Work that would cause the total amount of the Agreement to exceed $25,000 must be approved by CITY's city council. All Additional Work will be subject to all other terms and provisions of this Agreement. 7. FAMILIARITY WITH WORK. A. By executing this Agreement, CONSULTANT agrees that it has: i. Carefully investigated and considered the scope of services to be performed; ii. Carefully considered how the services should be performed; and iii. Understands the facilities, difficulties, and restrictions attending performance of the services under this Agreement. B. If services involve work upon any site, CONSULTANT agrees that CONSULTANT has or will investigate the site and is or will be fully acquainted with the conditions there existing, before commencing the services hereunder. Should CONSULTANT discover any latent or unknown conditions that may -2- Agreement No. 5469 materially affect the performance of the services, CONSULTANT will immediately inform CITY of such fact and will not proceed except at CONSULTANT's own risk until written instructions are received from CITY. 8. TERM. The term of this Agreement will be from March Ist, 2018 to February 28, 2019. Unless otherwise determined by written amendment between the parties, this Agreement will terminate in the following instances: A. Completion of the work specified in Exhibit"A"; B. Termination as stated in Section 16, 9. TIME FOR PERFORMANCE. A. CONSULTANT will not perform any work under this Agreement until: i. CONSULTANT furnishes proof of insurance as required under Section 23 of this Agreement; and ii. CITY gives CONSULTANT a written notice to proceed. B. Should CONSULTANT begin work on any phase in advance of receiving written authorization to proceed, any such professional services are at CONSULTANT's own risk. 10. TIME EXTENSIONS. Should CONSULTANT be delayed by causes beyond CONSULTANT's control, CITY may grant a time extension for the completion of the contracted services. If delay occurs, CONSULTANT must notify the Manager within forty-eight hours (48 hours), in writing, of the cause and the extent of the delay and how such delay interferes with the Agreement's schedule. The Manager will extend the completion time, when appropriate, for the completion of the contracted services. 11. CONSISTENCY. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement takes precedence over the attached Exhibits; this Agreement supersedes any conflicting provisions. 12. CHANGES. CITY may order changes in the services within the general scope of this Agreement, consisting of additions, deletions, or other revisions, and the contract sum and the contract time will be adjusted accordingly. All such changes must be authorized in writing, executed by CONSULTANT and CITY. The cost or credit to CITY resulting from changes in the services will be determined in accordance with written agreement between the parties. 13. TAXPAYER IDENTIFICATION NUMBER. CONSULTANT will provide CITY with a Taxpayer Identification Number. -3- Agreement No. 5469 14. PERMITS AND LICENSES. CONSULTANT, at its sole expense, will obtain and maintain during the term of this Agreement, all necessary permits, licenses, and certificates that may be required in connection with the performance of services under this Agreement. 15. WAIVER. CITY's review or acceptance of, or payment for, work product prepared by CONSULTANT under this Agreement will not be construed to operate as a waiver of any rights CITY may have under this Agreement or of any cause of action arising from CONSULTANT's performance. A waiver by CITY of any breach of any term, covenant, or condition contained in this Agreement will not be deemed to be a waiver of any subsequent breach of the same or any other term, covenant, or condition contained in this Agreement, whether of the same or different character. 16. TERMINATION. A. Except as otherwise provided, CITY may terminate this Agreement at any time with or without cause. B. CONSULTANT may terminate this Agreement at any time with CITY's mutual consent. Notice will be in writing at least thirty (30) days before the effective termination date. C. Upon receiving a termination notice, CONSULTANT will immediately cease performance under this Agreement unless otherwise provided in the termination notice. Except as otherwise provided in the termination notice, any additional work performed by CONSULTANT after receiving a termination notice will be performed at CONSULTANT" own cost; CITY will not be obligated to compensate CONSULTANT for such work. D. Should termination occur, all finished or unfinished documents, data, studies, surveys, drawings, maps, reports and other materials prepared by CONSULTANT will, at CITY's option, become CITY's property, and CONSULTANT will receive just and equitable compensation for any work satisfactorily completed up to the effective date of notice of termination, not to exceed the total costs under Section I(C). E. Should the Agreement be terminated pursuant to this Section, CITY may procure on its own terms services similar to those terminated. F. By executing this document, CONSULTANT waives any and all claims for damages that might otherwise arise from CITY's termination under this Section. 17. OWNERSHIP OF DOCUMENTS. All documents, data, studies, drawings, maps, models, photographs and reports prepared by CONSULTANT under this Agreement are CITY's property. CONSULTANT may retain copies of said documents and materials as desired, but will deliver all original materials to CITY upon CITY's written notice. CITY agrees that use of -4- Agreement No. 5469 CONSULTANT's completed work product, for purposes other than identified in this Agreement, or use of incomplete work product, is at CITY's own risk. 18. PUBLICATION OF DOCUMENTS. Except as necessary for performance of service under this Agreement, no copies, sketches, or graphs of materials, including graphic art work, prepared pursuant to this Agreement, will be released by CONSULTANT to any other person or public CITY without CITY's prior written approval. All press releases, including graphic display information to be published in newspapers or magazines, will be approved and distributed solely by CITY, unless otherwise provided by written agreement between the parties. 19. INDEMNIFICATION. A. CONSULTANT agrees to the following: i. Indemnification for Professional Services. CONSULTANT will save harmless and indemnify and at CITY's request reimburse defense costs for CITY and all its officers, volunteers, employees and representatives from and against any and all suits, actions, or claims, of any character whatever, brought for, or on account of, any injuries or damages sustained by any person or property resulting or arising from any negligent or wrongful act, error or omission by CONSULTANT or any of CONSULTANT's officers, agents, employees, or representatives, in the performance of this Agreement, except for such loss or damage arising from CITY's sole negligence or willful misconduct. ii. Indemnification for other Damages. CONSULTANT indemnifies and holds CITY harmless from and against any claim, action, damages, costs (including, without limitation, attorney's fees), injuries, or liability, arising out of this Agreement, or its performance, except for such loss or damage arising from CITY's sole negligence or willful misconduct. Should CITY be named in any suit, or should any claim be brought against it by suit or otherwise, whether the same be groundless or not, arising out of this Agreement, or its performance, CONSULTANT will defend CITY (at CITY's request and with counsel satisfactory to CITY) and will indemnify CITY for any judgment rendered against it or any sums paid out in settlement or otherwise. B. For purposes of this section "CITY" includes CITY's officers, officials, employees, agents, representatives, and certified volunteers. C. It is expressly understood and agreed that the foregoing provisions will survive termination of this Agreement. D. The requirements as to the types and limits of insurance coverage to be -5- Agreement No. 5469 maintained by CONSULTANT as required by Section 23, and any approval of said insurance by CITY, are not intended to and will not in any manner limit or qualify the liabilities and obligations otherwise assumed by CONSULTANT pursuant to this Agreement, including, without limitation, to the provisions concerning indemnification. 20. ASSIGNABILITY. This Agreement is for CONSULTANT's professional services. CONSULTANT's attempts to assign the benefits or burdens of this Agreement without CITY's written approval are prohibited and will be null and void. 21. INDEPENDENT CONTRACTOR. CITY and CONSULTANT agree that CONSULTANT will act as an independent contractor and will have control of all work and the manner in which is it performed. CONSULTANT will be free to contract for similar service to be performed for other employers while under contract with CITY. CONSULTANT is not an agent or employee of CITY and is not entitled to participate in any pension plan, insurance, bonus or similar benefits CITY provides for its employees. Any provision in this Agreement that may appear to give CITY the right to direct CONSULTANT as to the details of doing the work or to exercise a measure of control over the work means that CONSULTANT will follow the direction of the CITY as to end results of the work only. 22. AUDIT OF RECORDS. CONSULTANT will maintain full and accurate records with „respect to all services and matters covered under this Agreement. CITY will have free access at all reasonable times to such records, and the right to examine and audit the same and to make transcript therefrom, and to inspect all program data, documents, proceedings and activities. CONSULTANT will retain such financial and program service records for at least three (3)years after termination or final payment under this Agreement. 23. INSURANCE. A. Before commencing performance under this Agreement, and at all other times this Agreement is effective, CONSULTANT will procure and maintain the following types of insurance with coverage limits complying, at a minimum, with the limits set forth below: "I'vne ol° nstirancc Limits Commercial general liability: $1,000,000 Professional Liability $1,000,000 Business automobile liability $1,000,000 Workers compensation Statutory requirement B. Commercial general liability insurance will meet or exceed the requirements of the most recent ISO-CGL Form. The amount of insurance set forth above will be a combined single limit per occurrence for bodily injury, personal injury, and -6- Agreement No. 5469 property damage for the policy coverage. Liability policies will be endorsed to name CITY, its officials, and employees as "additional insureds" under said insurance coverage and to state that such insurance will be deemed "primary" such that any other insurance that may be carried by CITY will be excess thereto. Such endorsement must be reflected on ISO Form No. CG 20 10 11 85 or 88, or equivalent. Such insurance will be on an"occurrence," not a "claims made," basis and will not be cancelable or subject to reduction except upon thirty (30) days prior written notice to CITY. C. Professional liability coverage will be on an "occurrence basis" if such coverage is available, or on a "claims made" basis if not available. When coverage is provided on a "claims made basis," CONSULTANT will continue to renew the insurance for a period of three (3) years after this Agreement expires or is terminated. Such insurance will have the same coverage and limits as the policy that was in effect during the term of this Agreement, and will cover CONSULTANT for all claims made by CITY arising out of any errors or omissions of CONSULTANT, or its officers, employees or agents during the time this Agreement was in effect. D. Automobile coverage will be written on ISO Business Auto Coverage Form CA 00 0106 92, including symbol 1 (Any Auto). E. CONSULTANT will furnish to CITY duly authenticated Certificates of Insurance evidencing maintenance of the insurance required under this Agreement and such other evidence of insurance or copies of policies as may be reasonably required by CITY from time to time. Insurance must be placed with insurers with a current A.M. Best Company Rating equivalent to at least a Rating of"A:VII." F. Should CONSULTANT, for any reason, fail to obtain and maintain the insurance required by this Agreement, CITY may obtain such coverage at CONSULTANT's expense and deduct the cost of such insurance from payments due to CONSULTANT under this Agreement or terminate pursuant to Section 16. 24. USE OF SUBCONTRACTORS. CONSULTANT must obtain CITY's prior written approval to use any consultants while performing any portion of this Agreement. Such approval must approve of the proposed consultant and the terms of compensation. 25. INCIDENTAL TASKS. CONSULTANT will meet with CITY monthly to provide the status on the project, which will include a schedule update and a short narrative description of progress during the past month for each major task, a description of the work remaining and a description of the work to be done before the next schedule update. 26. NOTICES. All communications to either party by the other party will be deemed made when received by such party at its respective name and address as follows: ..7. Agreement No. 5469 If to CONSULTANT: If to CITY: Muni Services LLC City of El Segundo 7625 North Palm Avenue # 108 350 Main Street Fresno, CA 93711 El Segundo, CA 90245 Attention: Doug Jensen Attention: Joe Lillio (800) 800-8181 (310) 524-2318 Contracts(&MuniServices.com jldllz.,(ix'ci c twrc;N >.aa Any such written communications by mail will be conclusively deemed to have been received by the addressee upon deposit thereof in the United States Mail, postage prepaid and properly addressed as noted above. In all other instances, notices will be deemed given at the time of actual delivery. Changes may be made in the names or addresses of persons to whom notices are to be given by giving notice in the manner prescribed in this paragraph. 27. CONFLICT OF INTEREST. CONSULTANT will comply with all conflict of interest laws and regulations including, without limitation, CITY's conflict of interest regulations. 28. SOLICITATION. CONSULTANT maintains and warrants that it has not employed nor retained any company or person, other than CONSULTANT's bona fide employee, to solicit or secure this Agreement. Further, CONSULTANT warrants that it has not paid nor has it agreed to pay any company or person, other than CONSULTANT's bona fide employee, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. Should CONSULTANT breach or violate this warranty, CITY may rescind this Agreement without liability. 29. THIRD PARTY BENEFICIARIES. This Agreement and every provision herein is generally for the exclusive benefit of CONSULTANT and CITY and not for the benefit of any other party. There will be no incidental or other beneficiaries of any of CONSULTANT's or CITY's obligations under this Agreement. 30. INTERPRETATION. This Agreement was drafted in, and will be construed in accordance with the laws of the State of California, and exclusive venue for any action involving this agreement will be in Los Angeles County. 31. COMPLIANCE WITH LAW. CONSULTANT agrees to comply with all federal, state, and local laws applicable to this Agreement. 32. ENTIRE AGREEMENT. This Agreement, and its Attachments, sets forth the entire understanding of the parties. There are no other understandings, terms or other agreements expressed or implied, oral or written. There is one (1) Attachment to this Agreement. This Agreement will bind and inure to the benefit of the parties to this Agreement and any subsequent successors and assigns. 33. RULES OF CONSTRUCTION. Each Party had the opportunity to independently review this Agreement with legal counsel. Accordingly, this Agreement will be construed simply, as a whole, and in accordance with its fair meaning; it will not be interpreted strictly for or against either Party. -8- Agreement No. 5469 34. SEVERABILITY. If any portion of this Agreement is declared by a court of competent jurisdiction to be invalid or unenforceable, then such portion will be deemed modified to the extent necessary in the opinion of the court to render such portion enforceable and, as so modified, such portion and the balance of this Agreement will continue in full force and effect. 35. AUTHORITY/MODIFICATION. The Parties represent and warrant that all necessary action has been taken by the Parties to authorize the undersigned to execute this Agreement and to engage in the actions described herein. This Agreement may be modified by written amendment. CITY's executive manager,or designee,may execute any such amendment on behalf of CITY. 36. ACCEPTANCE OF FACSIMILE SIGNATURES. The Parties agree that this Agreement, agreements ancillary to this Agreement, and related documents to be entered into in connection with this Agreement will be considered signed when the signature of a party is delivered by facsimile transmission. Such facsimile signature will be treated in all respects as having the same effect as an original signature. 37. CAPTIONS. The captions of the paragraphs of this Agreement are for convenience of reference only and will not affect the interpretation of this Agreement. 38. TIME IS OF ESSENCE. Time is of the essence for each and every provision of this Agreement. 39. FORCE MAJEURE. Should performance of this Agreement be prevented due to fire, flood, explosion, acts of terrorism, war, embargo, government action, civil or military authority, the natural elements, or other similar causes beyond the Parties' reasonable control, then the Agreement will immediately terminate without obligation of either party to the other. 40. STATEMENT OF EXPERIENCE. By executing this Agreement, CONSULTANT represents that it has demonstrated trustworthiness and possesses the quality, fitness and capacity to perform the Agreement in a manner satisfactory to CITY. CONSULTANT represents that its financial resources, surety and insurance experience, service experience, completion ability, personnel, current workload, experience in dealing with private consultants, and experience in dealing with public agencies all suggest that CONSULTANT is capable of performing the proposed contract and has a demonstrated capacity to deal fairly and effectively with and to satisfy a public CITY. [Signatures on next page] -9- Agreement No. 5469 IN WITNESS WHEREOF the parties hereto have executed this Agreement the day and year first hereinabove written. CITY OFU'LSE64�,JNDO Z' MUSE ' RVICES, LLC "'L�10 ........... Joseph' ...illi' I ik'' 1, oti sen Finance Dire for S'" P� est Operations ATTEST: Taxpayer ID No. 81-4932885 ................. Tr;i�,y Weaver, Cfty Clerk APPROVED AS TO FORM: for Mark D. Hensley, City Attorney -10- Agreement No. 5469 MuniServices,LLC 7625 North Palm Ave Ste#108 Fresno, California 93711 ' umu� Ilmw,�,uYr . � w.wuw'"WlMmiu ' Phone:800.800.8181 ext.76852 Fax:559.312.2852 Your Partner in Revenue Enhancement Corilracts(DMLctiiS'ervices,carn January 22, 2018 City of EI Segundo Finance Department Attn:Juliana G. Demers Revenue Manager 350 Main Street EI Segundo, CA 90245 Re: Utility Users Tax Administration Service Dear Ms. Demers: Thank you for your interest in MuniServices' new Utility Users Tax (UUT) Administration Service for California municipalities. This service is designed to make the MuniServices' years of experience, expertise in verifying UUT taxpayer compliance, and extensive tax administration resources available, thus allowing City managers and staff to focus on other more pressing issues. Our service includes all of the component tasks necessary for complete administration of your UUT. All we require from the City is 1) existing taxpayer data, 2) authorization to act on the City's behalf in accepting UUT filings and payments, and 3) a designated City contact to whom we will provide monthly reports to enable responsible City oversight of the program. Scope of Work: The program proposed consists of an Implementation Phase, leading up to a 'live' cutover from the City's current UUT administration at a mutually agreeable date; and a recurrent Ongoing UUT Administration Cycle, in which MuniServices will serve as the City's full-service UUT administrator. Here's an outline of the steps and tasks included in each phase: Implementation Phase 1. Convert and load to MuniServices Revenue Administration system all UUT taxpayer records (to be provided by the City.) 2. Verify with the City all UUT taxpayer letters, forms and notices to be used (these can be based on existing City forms and correspondence.) 3. Configure secure web filing and payment portal for use by the City's UUT taxpayers. 4. Contact all UUT taxpayers a) by mail, including introductory letter with new filing address, telephone contact for taxpayer support, and web filing instructions; and then b) by telephone follow-up. 5. Cutover from City to MuniServices UUT Administration system according to schedule to be developed with the City. Ongoing UUT Administration Cycle 1. Beginning as of the scheduled date, MuniServices will receive filings and payments a) by mail, and b) online. 2. All paper filings,checks and correspondence will be opened and batched in our secure facility. Agreement No. 5469 City of EI Segundo Attn:Juliana G. Demers Page 2 3. Paper filings will be reconciled with payments and any errors, omissions or balance discrepancies logged for follow-up. Web filings and payments are reconciled in a timely manner. 4. MuniServices will generate and send monthly invoices for balances due as a result of any UUT taxpayer underpayments. 5. Payments received will be deposited and disbursed to the City 10—12 times per month. 6. MuniServices UUT Specialists will contact the taxpayers by telephone to resolve any filing errors, omissions,or discrepancies. 7. Each month, MuniServices UUT Administration System will flag any missed filings for follow-up. Taxpayers will receive a courtesy phone call and a late notice to let them know filing has not been received as of the due date. MuniServices UUT Specialists will continue follow-up with the taxpayer until filings and payments are received and taxpayer accounts appears to be in compliance. 8. MuniServices will provide the City with a complete suite of reports that includes both detailed accounting of every UUT transaction and high-level management overviews. 9. On a monthly basis, MuniServices UUT Specialists will analyze the month's UUT receipts and flag significant variations for follow-up with the taxpayer and possible auditor review. 10. MuniServices will provide complete and responsive taxpayer support via toll-free number and e- mail to all UUT taxpayers requiring assistance with filing or payment, mailing address or contact changes, and any other UUT-related questions or issues they may have. 11. MuniServices will register new UUT taxpayers and assist them with all materials needed to begin and maintain compliant UUT filing. Fa'd�c Total cost to the City will consist of: 1. A one-time implementation fee of$2,500.00 includes online file and pay capability for tax filers; plus 2. A monthly administration fee equal to $2.95 per filing transaction (typically one transaction per UUT taxpayer per month.) This service is more fully described in the attachment titled Utility Users Tax Administration Service. We believe that our UUT Administration Service will benefit the City of EI Segundo and other participating California cities by reducing the administrative burden on City managers and staff, at a price we believe is less than what it typically costs cities to administer their own UUT. Your UUT taxpayers will also benefit from the ability to file a consolidated multi-jurisdictional form that has all the UUT cities participating in our program. With continuous access to UUT taxpayer filing data, MuniServices can also provide the City with more timely and effective compliance efforts, and more up to date reporting. If this letter agreement correctly reflects the terms agreed by MuniServices and the City of EI Segundo, please sign this letter agreement in the space provided below and return by facsimile to (559) 312-2852, or by email to contractsmuniservices.com. By signing in the space below, you represent that you have authority to bind the City to this Agreement. Sincere�y yours, City of EI Segundo By: Doug en Name; SVP West Operations Title: 90MUNISERVIC'."ES Agreement No. 5469 City of EI Segundo Attn:Juliana G. Demers Page 3 ATTACHMENT 1 Utility Users Tax(UUT)Administration Service Article 1-Objectives and Methods MuniServices' Utility Users Tax Administration ("UUT Admin") Service for California municipalities is designed to make the MuniServices' years of experience, expertise in verifying UUT taxpayer compliance, and extensive tax administration resources available, thus allowing City managers and staff to focus on the services at which you excel. Our service includes all of the component tasks necessary for complete administration of your UUT. All we require from the City is 1) existing taxpayer data, 2) authorization to act on the City's behalf in accepting UUT filings and payments, and 3) a designated City contact to whom we will provide monthly reports to enable responsible City oversight of the program. Article 2-Scope of Work The program proposed consists of an Implementation Phase, leading up to a 'live' cutover from the City's current UUT administration at a mutually agreeable date; and a recurrent Ongoing UUT Administration Cycle, in which MuniServices will serve as the City's full-service UUT administrator. Here's an outline of the steps and tasks included in each phase: Implementation: 1. Convert and load to MuniServices Revenue Administration system all UUT taxpayer records (to be provided by the City.) 2. Verify with the City all UUT taxpayer letters, forms and notices to be used (these can be based on existing City forms and correspondence.) 3. Configure secure web filing and payment portal for use by the City's UUT taxpayers. 4. Contact all UUT taxpayers a) by mail, including introductory letter with new filing address, telephone contact for taxpayer support, and web filing instructions; and then b) by telephone follow-up. 5. Cutover from City to MuniServices UUT Administration system according to schedule to be developed with the City. Ongoing UUT Administration Cycle: 1. Beginning as of the scheduled date, MuniServices will receive filings and payments a) by mail, and b) online. 2. All paper filings, checks and correspondence will be opened and batched in our secure facility. 3. Paper filings will be reconciled with payments and any errors, omissions or balance discrepancies logged for follow-up. Web filings and payments are reconciled in a timely manner. 4. MuniServices will generate and send monthly invoices for balances due as a result of any UUT taxpayer under-payments. 5. Payments received will be deposited and disbursed to the City 10—12 times per month. 6. MuniServices UUT Specialists will contact the taxpayer by telephone to resolve any filing errors, omissions,or discrepancies. 7. Each month, MuniServices UUT Administration System will flag any missed filings for follow-up. Taxpayers will receive a courtesy phone call and a late notice to let them know filing has not been received as of the due date. MuniServices UUT Specialists will continue follow-up with the Agreement No. 5469 City of EI Segundo Attn:Juliana G. Demers Page 4 taxpayer until filings and payments are received and taxpayer accounts appears to be in compliance. 8. MuniServices will provide the City with a complete suite of reports that includes both detailed accounting of every UUT transaction and high-level management overviews. 9. On a monthly basis, MuniServices UUT Specialists will analyze the month's UUT receipts and flag significant variations for follow-up with the taxpayer and possible auditor review. 10. MuniServices will provide complete and responsive taxpayer support via toll-free number and e- mail to all UUT taxpayers requiring assistance with filing or payment, mailing address or contact changes, and any other UUT-related questions or issues they may have. 11. MuniServices will register new UUT taxpayers and assist them with all materials needed to begin and maintain compliant UUT filing. Article 3-Deliverables In addition to the regular disbursements listed in item 5 above, and the regular monthly reports listed in item 8 above, MuniServices shall, in such time and in such form as the City may require, furnish reports concerning the status of services required under this Agreement. MuniServices shall, upon request by the City and upon completion or termination of this Agreement, deliver to the City all material furnished to MuniServices by the City. Article 4-Compensation Administration The Administration service shall be provided for a for a one-time set-up fee of two thousand five hundred dollars ($2,500) plus a monthly administration fee equal of two dollars and ninety-five cents ($2.95) per filing transaction.The service includes online file and pay capability for tax filers. Additional Consulting City may request that MuniServices provide additional consulting services at any time during the term of the Agreement. If MuniServices and City agree on the scope of the additional consulting services requested, then MuniServices shall provide the additional consulting on a Time and Materials basis. Depending on the personnel assigned to perform the work, MuniServices' standard hourly rates range from $75 per hour to $200 per hour. These additional consulting services will be invoiced at least monthly based on actual time and expenses incurred. All reimbursable expenses shall receive prior approval from the City and shall be reimbursed at cost to MuniServices. Article 5—City Assistance The City hereby agrees to provide MuniServices with: 1. existing taxpayer data 2. authorization to act on the City's behalf in accepting UUT filings and payments,and 3. a designated City contact to whom we will provide monthly reports to enable responsible City oversight of the program. Article 6—Confidentiality MuniServices agrees that it shall keep all information it receives concerning City taxpayers confidential and shall use it solely for tax administration and/or compliance purposes.