CONTRACT 5219 OtherAgreement No. 5219
POLICE TOWING AND STORAGE SERVICES
AGREEMENT BETWEEN
THE CITY OF EL SEGUNDO AND
VAN LINGEN BODY SHOP, INC. dba VAN LINGEN TOWING
THIS AGREEMENT is entered into the 50� day of November, 2016, by and between
the CITY OF EL SEGUNDO, a general law city and municipal corporation ( "City ") and VAN
LINGEN BODY SHOP, INC., a California corporation, dba VAN LINGEN TOWING
( "Contractor ").
RECITALS
A. City wishes to provide towing services and garage impound and storage
facilities for the purposes of towing away and impounding all motor
vehicles (i) involved in traffic accidents; (ii) violating various sections of
federal or state law (including, without limitation, the California Vehicle
Code) or the El Segundo Municipal Code (`SSMC "); (iii) being held by
the El Segundo Police Department (the "Police Department ") as evidence
in criminal cases; and (iv) for such other tow -away or impound services
whether for public or private property as City requests from time to time.
B, Contractor owns and operates a business providing towing services and
garage impound and storage facilities.
C. City wishes to engage Contractor to provide prescribed months of towing
services and garage impound and storage facilities required under this
Agreement and Contractor wishes to provide said services and facilities.
NOW THEREFORE, it is mutually understood and agreed by City and Contractor as
follows:
1. SCOPE OF SERVICES / RESPONSIBILITIES OF CONTRACTOR.
A. Contractor must provide towing services as described in the City's Request for
Proposals 416 -01 ( "RFP "), which is attached as Exhibit A, and the Contractor's
response to the RFP, which is attached as Exhibit B. Both Exhibits A and B are
incorporated by reference as if fully set forth herein.
B. Contractor must comply with the terms and conditions of the RFP.
Notwithstanding the foregoing, the parties agree that Section 7.2.3 of the RFP is
modified to state that "No person taking custody of a vehicle prior to 72 hours
from the intial time of storage or impound (as indicated by time stamp) will be
charged any lien processing charges pursuant to California Civil Code section
3074. No storage charges shall accrue beyond 15 days if the lien process has not
begun by storage day 15 pursuant to California Civil Code section 3068.1(b)."
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Agreement No. 5219
C. In addition to the terms and conditions set forth in the RFP, Contractor agrees to
provide at least one tow truck to be assigned to and located within the City
between the hours of 6:00 a.m. and 1:00 a.m., Monday through Friday, for the
term of this Agreement. Such truck will be "on- call" for the City's requests for
service during those hours.
D. In providing towing and storage services pursuant to this Agreement, Contractor
must comply with all applicable law.
E, Contractor must, in a professional manner, furnish all of the labor, technical,
administrative, personnel, all supplies and materials, equipment, printing,
vehicles, transportation, office space and facilities, and all other means
whatsoever, except as herein otherwise expressly specified to be furnished by
City, necessary or proper to perform and complete the work and provide the
services required of Contractor by this Agreement.
2. RESPONSIBILITIES OF CITY.
A. Subject to applicable law and policy, City may request Contractor to respond and
provide the Services under this Agreement.
B. If Contractor is unable at any time to respond with prompt and adequate service,
City reserves the right, without notice to Contractor, to request other towing and
garage impound and storage facility operators to respond and provide the Service.
C. Notwithstanding any other provision of this Agreement, if the owner or other
person entitled to possession of the vehicle requiring towing services otherwise
subject to this Agreement specifically requests that a towing operator other than
Contractor provides those services; such services may be performed by the
requested towing operator if such services are available without unreasonable
delay.
3. RATES; COMPENSATION; ADMINISTRATIVE SURCHARGE.
A. Contractor may charge and receive compensation as permitted by state law.
Notwithstanding the foregoing, if a fluid spill (except clear water) from a vehicle
which requires a tow company to use an absorbent material was caused by the
negligence of the vehicle owner, the tow company may charge an additional
clean -up fee equal to the actual cost of the clean -up service provided by the tow
company.
B. Contractor agrees that liability and payment for services is only from the person
requiring the Services set forth above. City is not liable or responsible for any
payment.
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Agreement No. 5219
C. Contractor will remit to the City a 10% administrative surcharge of the gross
receipts for all of Contractor's tow services, charges and vehicle storage that
result from this Agreement. The fee is due and payable to the City on the 10th of
each month for the preceding month. Payments must be delivered to the City's
Administrative Services Bureau Police Captain pursuant to Section 22 of this
Agreement. The City reserves the right to audit Contractor's records pursuant to
Section 18 of this Agreement.
4. TERM. The term of this Agreement is from December 1, 2016, to December 1, 2019.
Subject to the termination requirements of Section 12, this Agreement may be extended for three
(3) one -year periods at City's sole discretion.
5. PERFORMANCE STANDARDS. While performing this Agreement, Contractor will use
the appropriate generally accepted professional standards of practice existing at the time of
performance utilized by persons engaged in providing similar services. City will notify
Contractor of any deficiencies and Contractor will have fifteen (15) days after such notification
to cure any shortcomings to City's satisfaction. Costs associated with curing the deficiencies
will be borne by Contractor.
6. FAMILIARITY WITH WORK.
A. By executing this Agreement, Contractor agrees that it has:
i. Carefully investigated and considered the scope of services to be
performed;
ii. Carefully considered how the services should be performed; and
iii. Understands the facilities, difficulties, and restrictions attending
performance of the services under this Agreement.
B, If services involve work upon any site, Contractor agrees that Contractor has or
will investigate the site and is or will be fully acquainted with the conditions there
existing, before commencing the services hereunder. Should Contractor discover
any latent or unknown conditions that may materially affect the performance of
the services, Contractor will immediately inform City of such fact and will not
proceed except at Contractor's own risk until written instructions are received
from City.
7. CONFLICT OF INTEREST. No official, officer or employee of the City, or members of
their direct family, can have any interest, direct or indirect, in this Agreement or the proceeds
thereof during his /her tenure with the City or for a period of one year thereafter. Contractor must
indemnify, defend and hold harmless the City, its officials, officers, attorneys and employees
from all claims, liabilities, lawsuits, actions, or damages of any type, including without limitation
costs of suit and attorneys' fees, arising out of any claim, proceeding, lawsuits or actions related
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Agreement No. 5219
to any alleged breach of this paragraph, violation of Government Code §§ 1090, et seq. or the
Political Reform Act (Government Code §§ 87100, et seq.).
8. CONSISTENCY. In interpreting this Agreement and resolving any ambiguities, the main
body of this Agreement takes precedence over any incorporated Exhibits including, without
limitation, the City's RFP (Exhibit A) and the Contractor's response thereto (Exhibit B); this
Agreement supersedes any conflicting provisions.
9. TAXPAYER IDENTIFICATION NUMBER. Contractor will provide City with a
Taxpayer Identification Number.
10. PERMITS AND LICENSES. Contractor, at its sole expense, will obtain and maintain
during the term of this Agreement, all necessary permits, licenses, and certificates that may be
required in connection with the performance of services under this Agreement.
11. WAIVER. City's review or acceptance of, or payment for, services rendered by Contractor
under this Agreement will not be construed to operate as a waiver of any rights City may have
under this Agreement or of any cause of action arising from Contractor's performance. A waiver
by City of any breach of any term, covenant, or condition contained in this Agreement will not
be deemed to be a waiver of any subsequent breach of the same or any other term, covenant, or
condition contained in this Agreement, whether of the same or different character.
12. TERMINATION.
A. Except as otherwise provided, City may terminate this Agreement at any time
with or without cause.
B. Contractor may terminate this Agreement at any time upon thirty (30) days
written notice.
C. Upon receiving a termination notice, Contractor will immediately cease
performance under this Agreement unless otherwise provided in the termination
notice.
D. Should the Agreement be terminated pursuant to this Section, City may procure
on its own terms services similar to those terminated.
E. By executing this document, Contractor waives any and all claims for damages
that might otherwise arise from City's termination under this Section.
13. OWNERSHIP OF DOCUMENTS. All documents, data, studies, drawings, maps, models,
photographs and reports prepared by Contractor under this Agreement are City's property.
Contractor may retain copies of said documents and materials as desired, but must deliver all
original materials to City upon City's written notice. City agrees that use of Contractor's
completed work product, for purposes other than identified in this Agreement, or use of
incomplete work product, is at City's own risk.
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Agreement No. 5219
14. PUBLICATION OF DOCUMENTS. Except as necessary for performance of service
under this Agreement, no copies, sketches, or graphs of materials, including graphic art work,
prepared pursuant to this Agreement, will be released by Contractor to any other person or public
City without City's prior written approval. All press releases, including graphic display
information to be published in newspapers or magazines, will be approved and distributed solely
by City, unless otherwise provided by written agreement between the parties.
15. INDEMNIFICATION.
A. Contractor indemnifies and holds City harmless from and against any claim,
action, damages, costs (including, without limitation, attorney's fees),
injuries, or liability, arising out of this Agreement, or its performance, except
for such loss or damage arising from City's sole negligence or willful
misconduct. Should City be named in any suit, or should any claim be
brought against it by suit or otherwise, whether the same be groundless or
not, arising out of this Agreement, or its performance, Contractor will defend
City (at City's request and with counsel satisfactory to City) and will
indemnify City for any judgment rendered against it or any sums paid out in
settlement or otherwise.
B. For purposes of this section "City" includes City's officers, officials, employees,
agents, representatives, and certified volunteers.
C. It is expressly understood and agreed that the foregoing provisions will survive
termination of this Agreement.
D. The requirements as to the types and limits of insurance coverage to be
maintained by Contractor as required by this Agreement, and any approval of said
insurance by City, are not intended to and will not in any manner limit or qualify
the liabilities and obligations otherwise assumed by Contractor pursuant to this
Agreement, including, without limitation, to the provisions concerning
indemnification.
16. ASSIGNABILITY. This Agreement is for Contractor's services. Contractor's attempts to
assign the benefits or burdens of this Agreement without City's written approval are prohibited
and will be null and void.
17. INDEPENDENT CONTRACTOR. City and Contractor agree that Contractor will act as
an independent contractor and will have control of all work and the manner in which is it
performed. Contractor will be free to contract for similar service to be performed for other
employers while under contract with City. Contractor is not an agent or employee of City and is
not entitled to participate in any pension plan, insurance, bonus or similar benefits City provides
for its employees. Any provision in this Agreement that may appear to give City the right to
direct Contractor as to the details of doing the work or to exercise a measure of control over the
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Agreement No. 5219
work means that Contractor will follow the direction of the City as to end results of the work
only.
18. AUDIT OF RECORDS. Contractor will maintain full and accurate records with respect to
all services and matters covered under this Agreement. City will have free access at all
reasonable times to such records, and the right to examine and audit the same and to make
transcript therefrom, and to inspect all program data, documents, proceedings and activities.
Contractor will retain such financial and program service records for at least five (5) years after
termination or final payment under this Agreement.
19. INSURANCE.
A. Before commencing performance under this Agreement, and at all other times this
Agreement is effective, Contractor will procure and maintain the following types
of insurance with coverage limits complying, at a minimum, with the limits set
forth below:
'1 fig.. if 111SU atic .
Commercial general liability:
Business automobile liability
Garage Keeper's Liability
Workers compensation
Limits
$2,000,000
$1,000,000
$1,000,000 each occurrence/
$2,000,000 policy aggregate
Statutory requirement
B. Commercial general liability insurance will meet or exceed the requirements of
the most recent ISO -CGL Form. The amount of insurance set forth above will be
a combined single limit per occurrence for bodily injury, personal injury, and
property damage for the policy coverage. Liability policies will be endorsed to
name City, its officials, and employees as "additional insureds" under said
insurance coverage and to state that such insurance will be deemed "primary"
such that any other insurance that may be carried by City will be excess thereto.
Such insurance will be on an "occurrence," not a "claims made," basis and will
not be cancelable or subject to reduction except upon thirty (30) days prior written
notice to City.
C. Automobile coverage will be written on ISO Business Auto Coverage Form CA
00 0106 92, including symbol 1 (Any Auto).
D. Contractor will furnish to City duly authenticated Certificates of Insurance
evidencing maintenance of the insurance required under this Agreement and such
other evidence of insurance or copies of policies as may be reasonably required
by City from time to time. Insurance must be placed with insurers with a current
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Agreement No. 5219
A.M. Best Company Rating equivalent to at least a Rating of "A:VII."
E. Should Contractor, for any reason, fail to obtain and maintain the insurance
required by this Agreement, City may obtain such coverage at Contractor's
expense and deduct the cost of such insurance from payments due to Contractor
under this Agreement or terminate.
20. USE OF SUBCONTRACTORS. Contractor must obtain City's prior written approval to
use any consultants while performing any portion of this Agreement. Such approval must
approve of the proposed consultant and the terms of compensation.
21. INCIDENTAL TASKS. Contractor will meet with City monthly to provide the status on
the project, which will include a schedule update and a short narrative description of progress
during the past month for each major task, a description of the work remaining and a description
of the work to be done before the next schedule update.
22. NOTICES.
A. All communications to either party by the other party will be deemed made when
received by such party at its respective name and address as follows:
If to Contractor:
Van Lingen Body Shop, Inc.
2755 Lomita Blvd.
Torrance, CA 90505
Attention:
Robert Van Lingen, President
If to Cites
El Segundo Police Department
348 Main St
El Segundo, CA 90245
Attention: Captain Brian Evanski
B. Any such written communications by mail will be conclusively deemed to have
been received by the addressee upon deposit thereof in the United States Mail,
postage prepaid and properly addressed as noted above. In all other instances,
notices will be deemed given at the time of actual delivery.
C. Changes may be made in the names or addresses of persons to whom notices are
to be given by giving notice in the manner prescribed in this paragraph.
23. CONFLICT OF INTEREST. Contractor will comply with all conflict of interest laws and
regulations including, without limitation, City's conflict of interest regulations.
24. SOLICITATION. Contractor maintains and warrants that it has not employed nor retained
any company or person, other than Contractor's bona fide employee, to solicit or secure this
Agreement. Further, Contractor warrants that it has not paid nor has it agreed to pay any
company or person, other than Contractor's bona fide employee, any fee, commission,
percentage, brokerage fee, gift or other consideration contingent upon or resulting from the
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Agreement No. 5219
award or making of this Agreement. Should Contractor breach or violate this warranty, City
may rescind this Agreement without liability.
25. THIRD PARTY BENEFICIARIES. This Agreement and every provision herein is
generally for the exclusive benefit of Contractor and City and not for the benefit of any other
party. There will be no incidental or other beneficiaries of any of Contractor's or City's
obligations under this Agreement.
26. INTERPRETATION. This Agreement was drafted in, and will be construed in accordance
with the laws of the State of California, and exclusive venue for any action involving this
agreement will be in Los Angeles County.
27. COMPLIANCE WITH LAW. Contractor agrees to comply with all federal, state, and
local laws applicable to this Agreement.
28. RULES OF CONSTRUCTION. Each Party had the opportunity to independently review
this Agreement with legal counsel. Accordingly, this Agreement will be construed simply, as a
whole, and in accordance with its fair meaning; it will not be interpreted strictly for or against
either Party.
29. SEVERABILITY. If any portion of this Agreement is declared by a court of competent
jurisdiction to be invalid or unenforceable, then such portion will be deemed modified to the
extent necessary in the opinion of the court to render such portion enforceable and, as so
modified, such portion and the balance of this Agreement will continue in full force and effect.
30. AUTHORITY/MODIFICATION. The Parties represent and warrant that all necessary
action has been taken by the Parties to authorize the undersigned to execute this Agreement and to
engage in the actions described herein. This Agreement may be modified by written amendment.
City's executive manager, or designee, may execute any such amendment on behalf of City.
31. ACCEPTANCE OF ELECTRONIC SIGNATURES. The Parties agree that this
Agreement, agreements ancillary to this Agreement, and related documents to be entered into in
connection with this Agreement will be considered signed when the signature of a party is
delivered by electronic transmission. Such electronic signature will be treated in all respects as
having the same effect as an original signature.
32. CAPTIONS. The captions of the paragraphs of this Agreement are for convenience of
reference only and will not affect the interpretation of this Agreement.
33. TIME IS OF ESSENCE. Time is of the essence for each and every provision of this
Agreement.
34. FORCE MAJEURE. Should performance of this Agreement be prevented due to fire, flood,
explosion, acts of terrorism, war, embargo, government action, civil or military authority, the
natural elements, or other similar causes beyond the Parties' reasonable control, then the
Agreement will immediately terminate without obligation of either party to the other.
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Agreement No. 5219
35. STATEMENT OF EXPERIENCE. By executing this Agreement, Contractor represents
that it has demonstrated trustworthiness and possesses the quality, fitness and capacity to
perform the Agreement in a manner satisfactory to City. Contractor represents that its financial
resources, surety and insurance experience, service experience, completion ability, personnel,
current workload, experience in dealing with private consultants, and experience in dealing with
public agencies all suggest that Contractor is capable of performing the proposed contract and
has a demonstrated capacity to deal fairly and effectively with and to satisfy a public City.
36. ENTIRE AGREEMENT. This Agreement sets forth the entire understanding of the parties.
There are no other understandings, terms or other agreements expressed or implied, oral or
written. This Agreement will bind and inure to the benefit of the parties to this Agreement and
any subsequent successors and assigns.
[SIGNATURES ON FOLLOWING PAGE]
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Agreement No. 5219
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date
first written above.
CITY OF EL SEGUNDO
Greg ` li ellit
City ages
ATTEST:
�J a
AP131,MVED AS TO FORM:
t`Cw
aik D. Hensley
City Attorney
VAN LINGEN BODY SHOP, INC.
dba VAN LINGEN TOWING
r
Robert Van Lingen
President
Taxpayer ID Number: 95- 2564247
Page 10 of 10
s s
Proposal #
Agreement No. 5219
l
2755 Lomita Blvd
Torrance, CA 90505
310- 370 -4533
Agreement No. 5219
f
MIT lv J
r
Vim Lin,gen a
Agreement No. 5219
CITY OF EL SEGUNDO
REQUEST FOR PROPOSAL
PROPOSAL # 16 -01
PROPOSALS ARE DUE: NOT LATER THAN 11:00 A.M. Thursday, July 21, 2016.
The City of El Segundo invites sealed proposals for: Police Towing and Storage Services
The City of El Segundo is seeking proposals from qualified firms to provide Police Towing
and Storage Services.
1. Return original of Proposal to:
City of El Segundo
City Clerk
350 Main Street, Room 5
El Segundo, CA 90245 -3813
2. Proposer must honor proposal prices for one hundred (100) days,
3. Proposals must include this Proposal form and be signed by the vendor's authorized
representative.
5, Award of a contract will be made by the City Council based upon the criteria set
forth in this RFP and will be made based upon the best qualified proposer rather
than lowest price.
PROPOSER TO READ
I have, read, understood, and agree to the terms and conditions on all pages of this
proposal. The undersigned agrees to furnish the commodity or service stipulated on this
proposal as stated above.
VAN LINGEN BODY SHOP DBA VAN LINGEN TOWING 20621 EARL ST, TORRANCE CA 90503
Company ROB VAN LINGEN
P y
Name Print � Signature
310- 370 -4533 PRESIDENT
Company Phone No. Title of P(, r(o) i..�..._........_...��mm_... --
Signing Bid
Agreement No. 5219
ACKNOALEDGMENT,
Cover Letter
1. Offeror name: Van Lingen Body Shop dab Van Lingen Towing
2. Name and telephone number of persons authorized to conduct negotiations:
Name: fob Van Li.:n g n Phone Number: 310 602 4040
3. Van Lingen Body Shop dba Van Lingen Towing acknowledges that the RFP # 16 -01
"Police Towing and Storage Services", including the Special Provisions, General
Provisions, Additional General Provisions, Attachments, Addendum's, and enclosures
received via El Segundo City Clerk have been thoroughly reviewed and are acceptable in
case of contract award.
7. Van Lingen Body Shop dba Van Lingen Towing acknowledges the procurement
schedule as outlined in section 2 "Proposal Schedule ", page 4 of the RFP.
OFFEROR CERTIFICATION
The undersigned certifies that he is authorized to certify and to commit Van Lingen Body
Shop dab Van Lingen Towing regarding the information on this form and for the total
offer submitted in response to this solicitation.
Date:- `? ,� -14 Firm: Van Lingen Body Shop dba Van Lingen Towing
Name: Rob Van Lingen
Title: President
Signature
2
Agreement No. 5219
Table of Contents
Component A: Technical Proposal
Page 2 Cover letter
Page 4 Introduction
Page 5 Project Analysis
Page 11 Objective, Scope, Nature of Proposed Program
Page 13 Work Program
Page 15 Methodology
Page 19 Assigned Personnel
Page 20 Schedule
Page 21 Program Monitoring
Page 22 City Resources
Page 23 Subcontractors
Page 24 Contractor Capability & References
Page 25 Alternative Proposals
Page 26 Conflict of Interest
Component Cost Proposal
Page 27 Rates and Charges
Page 31 Organization
Page 32 References
Page 33 Contract Administrator
Page 34 Business License
Page 35 Insurance
Va rt .
Agreement No. 5219
PART I- TECM,41CAL PROPOSAL
Introduction
Van Lin en Toin Introduction
In response to the Request for Proposal # 16 -01: Police Towing and Storage
Services on an "As Needed Basis" Van Lingen Towing Inc. submits the enclosed bid.
Van Lingen Towing founded in 1948 is a family owned business, with over sixty
years of Police impound service in the South Bay. We are the most progressive towing
company in the area, perhaps California. Government envoys have traveled from as far
away as Istanbul, Turkey to observe our business practices and unique dedication to the
Police Departments we serve. Van Lingen Towing understands that each contract is
distinctive and we tailor our service to meet each Police Department's special needs.
Van Lingen currently has four towing and storage locations in the South Bay; two of
which are in the city of Torrance, One in the City of Inglewood. We possess the ability to
store 1800 vehicles and own 45 tow vehicles dedicated to Police towing service. Van
Lingen Towing owns the only 75 ton rotating crane recovery vehicle in California. This
vehicle is capable of recovering any large and unusual vehicle such as tankers, concrete
mixers or other construction equipment that may wreck or roll -over. In addition, we
operate a haz —mat support vehicle to augment our services during larger scale vehicle
incidents. Van Lingen currently has over 70 full time employees.
Van Lingen Towing created an evidence policy that is unparalleled in the towing
industry. After the OJ Simpson case revealed flaws in the towing industries vehicle
evidence procedures, we took a proactive stance and made a substantial investment to
create secure evidence retention areas and an extensive evidence policy in all three of our
facilities. Our vehicular evidence policy is nationally recognized as unique to our
industry. As an example, the Secret Service asked for our assistance in designing and
implementing a duplicate to our facility in Salt Lake City.
Beyond our special capabilities, Van Lingen Towing recognizes the importance of
each individual customer we come in contact with; our tricks are always clean, our staff
professionally uniformed, our employees are well trained and nationally recognized as
experts in the towing field. Van Lingen Towing has an historical response time average
for all Police towing contracts of 8.5 minutes. These facts, among others make Van
Lingen Towing uniquely qualified to supply Police towing services to the City of El
Segundo.
Van Lingen Towing has decades of history in exceeding all expectations of the cities
that we serve. Thank you for the opportunity to serve the City of El Segundo Police
Department.
M
t hn Lingen
u
Agreement No. 5219
PART 1- TECHNICAL PROPOSAL
Project Analysis, Section 2
Van Lingen thoroughly understands the challenges of this RFP. We understand and accept the
expectations of The El Segundo Police Department. Van Lingen towing acknowledges and shall comply
with all the following standards;
Basics
Van Lingen towing shall respond to tow calls 24 hours a day, seven (7) days a week, within the maximum
response time limits established by ESPD. These calls would include vehicles that are towed for storage,
impound, evidence, traffic collisions, and calls for service (Jump starts, lock outs etc..,)
A tow truck driver shall respond with a properly equipped tow truck of the class required to tow the
vehicle and be in possession of the appropriate class of license and applicable endorsements.
Any applicable permits (e.g., load variance, oversize) shall be valid and Maintained in the tow truck.
A failure to respond to towing or service calls, and /or repeated failures to meet maximum response time
requirements, shall result in disciplinary action.
If service, other than towing, recovery, and load salvage, is canceled by the vehicle's registered owner or
agent, no lien shall arise for the service unless the operator has presented a written statement to the
vehicle's registered owner or agent for the signed authorization of services to be performed pursuant to
Section 3068(a) of the Civil Code.
Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for
the class of vehicle towed or serviced.
On Scene Police personnel may dispatch more than one tow truck to a multiple vehicle collision scene in
response to a tow call.
Only tow truck personnel and equipment requested shall respond to an ESPD call (e.g., tow truck driver
bringing girlfriend, children, or their dog, is not aIlowed).Exception would be responding a tow truck
driver trainee with an approved tow truck driver only if documentation of tow truck driver training has
already been submitted for the trainee to ESPD
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Agreement No. 5219
DEMEANOR AND CONDUCT
While involved in ESPD tow operations or related business, the Van Lingen tow operator and /or
employee(s) shall refrain from any acts of misconduct including, but not limited to, any of the following:
1) Rude or discourteous behavior.
2) Lack of service, selective service, or refusal to provide service which the operator is capable of
performing.
3) Any act of sexual harassment or sexual impropriety.
4) Unsafe driving practices.
STORAGE FACILITY
Van Lingen Towing shall be responsible for the safekeeping and prevention of vandalism of all vehicles
and contents which are stored or impounded by the ESPD.
At a minimum, a securely fenced or enclosed storage area shall be provided.
The primary storage facility shall be at the same location as the business address.
Van Lingen Towing shall maintain sufficient storage spaces.
A secondary storage facility shall only be utilized if the primary storage facility is full.
Secondary storage facilities shall be located reasonably close to the main business office.
There shall be no charge to the vehicle's owner /agent for towing a vehicle from a secondary storage
facility to the primary storage facility.
Prior to the utilization of new storage facilities, which were not listed on the ESPD Tow Listing
application, the operator shall obtain the ESPD approval.
A Van Lingen Towing employee shall be properly trained to conduct business transactions related to
towing, storage, and release of vehicles /property.
Upon approval from the ESPD, Van Lingen Towing shall release personal property from a vehicle which
has been stored /impounded by the ESPD at the request of the vehicle's registered owner or agent
(personal property is considered to be items which are not affixed to the vehicle).
The requirement to obtain approval from the ESPD prior to the release or removal of property may be
excused by the ESPD if it is determined proper safeguards and procedures are utilized by Van Lingen
Towing.
This requirement may not be waived in cases where a vehicle has been impounded for evidence or
investigation.
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lid
Agreement No. 5219
Personal property and /or the vehicle shall be released at our primary storage facility.
No fee shall be charged for the release of personal property during normal business hours pursuant to
Section 22851(b) CVC.
The maximum charge for a non - business hours release shall be one -half the hourly tow rate charged, or
less, for initially towing the vehicle pursuant to Section 22851(b) CVC.
No lien shall attach to any personal property in or on the vehicle pursuant to Section 22851(b) CVC.
Van Lingen Towing shall keep a written record of every vehicle stored for a period longer than 12 hours
pursuant to Section 10650(a) CVC.
The record shall contain the name and address of the person storing or requesting the tow, the names
of the owner and driver of the vehicle (if ascertainable), and a brief vehicle description (make, model,
license plate number, and any vehicle damage) pursuant to Section 10650(b) CVC.
TOW TRUCK DRIVERS
Van Lingen Towing shall ensure tow truck drivers responding to calls initiated by the ESPD are
competent and have completed an approved tow truck driver training program within the past five (5)
years.
Acceptable tow truck driver training programs shall be approved by the ESPD. Documentation of a
completed tow truck driver training program shall be provided when requested by ESPD.
Tow truck driver training documentation should be for the appropriate class of tow truck (e.g., a Class D
driver should have heavy duty tow driver's training documentation).
Completion and /or documentation of a tow truck driver's training does not necessarily indicate a
sufficient level of competence.
Tow truck drivers shall perform all towing and recovery operations in the safest and most expedient
manner possible.
Tow truck drivers shall be at least 18 years of age and shall possess the proper class of license and
endorsements for the towed and towing vehicle.
All tow truck drivers and owner /operators shall be enrolled in the Employer Pull Notice (EPN) program.
Van Lingen Towing will provide a current list of drivers and a copy of the current EPN report, or in the
case of a newly hired tow truck driver, proof of enrollment in the EPN program, for all drivers to the
ESPD when requested.
14
Agreement No. 5219
Upon the addition of new drivers, Van Lingen Towing shall be granted a maximum of 30 days to enroll
drivers in the EPN.
The EPN shall be kept on file, signed, and dated by Van Lingen towing Management.
Van Lingen Towing shall maintain a current list of drivers.
Uniforms:
ESPD tow truck drivers shall wear an identifiable uniform (either shirt and pants, or coveralls) displaying
the company and driver's names while engaged in ESPD towing.
Personal Appearance: Van Lingen tow truck drivers shall represent a professional image. An
unacceptable representation would include: unbathed, excessively dirty /torn uniform, body art, visible
body piercing, etc.
Safety Garments: Van Lingen tow truck drivers shall wear appropriate warning garments (e.g., vests,
jackets, shirts, reflective clothing) for daylight and hours of darkness in accordance with California
Code of Regulations, Title 8, Section 1598. If the tow truck driver is working on a Federal -aid highway,
the operator shall comply with the Federal Highway Administration, Department of Transportation,
Part 634, Worker Visibility, which requires high - visibility personal protective safety clothing to be
worn that meets the Performance Class 2 or 3 requirements of the ANSI /ISEA 107 -2004 (compliance
date of November 24, 2008).
TOW TRUCK CLASSIFICATIONS
Van Lingen Towing shall equip and maintain tow trucks covered under this RFP in accordance with the
provisions set forth in the California Vehicle Code (CVC), Title 13 of the California Code of Regulations
(Title 13), the specifications contained in this RFP, and in a manner consistent with industry standards
and practices.
All tow trucks shall have recovery and wheel lift capabilities meeting the specifications contained in this
RFP and the most recent electronic version of the CHP 23413, Tow Truck Inspection Guide.
Class D tow trucks used exclusively for salvage and recovery operations are not required to possess
wheel lift capabilities.
A car carrier is exempted from the recovery, wheel lift, and boom capability requirements. However, the
car carrier must be an additional unit and shall not be used for recovery.
A violation of the gross vehicle weight rating (GVWR) and /or safe loading requirements of a tow truck
should be cause for immediate suspension. This includes exceeding the tow truck's GVWR, front axle
weight rating, rear axle weight rating, maximum tire weight ratings, or not maintaining 50 percent of the
tow truck's unladen front axle weight on the front axle when towing.
L:: � � ...�.....�...� w.......awrc
Agreement No. 5219
There are four (4) classes of tow trucks covered under this RFP.
1) Class A - Light Duty
2) Class B - Medium Duty
3) Class C - Heavy Duty
4) Class D - Super Heavy Duty
GENERAL EQUIPMENT SPECIFICATIONS
Tow Truck and Car Carrier Classifications: Tow truck and car carrier classifications are based on the truck
chassis GVWR and the classification system used by the American Trucking Association (ATA) and truck
manufacturers. Tow truck and car carrier classifications shall meet all applicable state and /or federal
standards.
Identification Labels: Each piece of towing equipment shall have a label or identification tag
permanently affixed to the equipment in a prominent location to identify the manufacturer, serial
number, model, and rated capacity.
Recovery Equipment Rating: The basic performance rating of the recovery equipment is the weight the
equipment can lift in a winching mode, when the boom is static at a 30 degree elevation with the load
lines vertical and the lifting cables sharing the load equally, measured with a live load (weight or load
cell).
The structural design of the recovery equipment must have a higher load capacity than the performance
ratings.
Winches shall conform to or exceed the specifications set forth by the Recovery Equipment Rating,
Society of Automotive Engineers (SAE) Handbook, SAE J706.
All ratings for cable and chain assemblies are for the undamaged assembly condition. All cable and chain
assemblies should be the same type, construction, and rating as specified by the original equipment
manufacturer (OEM) for the equipment.
Control /Safety Labels: All controls shall be clearly marked to indicate proper operation, as well as any
special warnings or cautions.
Agreement No. 5219
Special Equipment
To properly and safely tow, service, or recover the wide variety of vehicles being operated on the
highway, a towing procedure may require the use of special equipment specifically designed for the
purpose.
Any special equipment which requires certification /inspection of the equipment and /or operator (e.g.,
cranes, forklifts), the applicable and current certification /inspection document(s) shall be available to
the ESPD at any time requested.
10
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Agreement No. 5219
PART I- TECHNICAL PROPOSAL
Objective, Scope, Nature of Proposed Program, Section 3
As traffic congestion continues, collisions increase, and impounds continue, Van Lingen Towing feels
significant pressure to stay ahead of the curve with creative solutions and professional management.
Van Lingen Towing has established simple and clear rules for proper incident management, which
includes the entire towing process from the time the phone rings until the tow is completed.
Objective
Public Safety Impound Services
Van Lingen Towing will provide superior service to all sworn, non -sworn and civilian employees of the
City of El Segundo. We exceed the all the minimum requirements of the RFP. Our references from
surrounding cities are impeccable. Van Lingen Towing will be on scene quickly, arrive with the correct
equipment, and remove the vehicle expeditiously thus allowing the City employee to attend to more
pressing issues.
Service to the Public
For many people, automobiles are an essential part of life in El Segundo. We use them to get to work,
for recreation and for everyday life. Most consumers do not think much about their vehicle ever getting
impounded, or getting into an accident. Fortunately, for individuals whose cars are towed or impounded
by Van Lingen Towing, the public will find a highly regulated and professional group of dedicated
employees.
Scope
Van LingenTowing knows that our goal is to efficiently arrive on scene, and remove the vehicle, so that
an officer's time is spent wisely on Public Safety activities rather than waiting on the tow truck or
wondering how long it will take to remove the vehicle. Van Lingen Towing accomplishes this by
strategically staging tow trucks throughout the city and surrounding areas, similar to what public safety
entities currently practice. Our average response time is 8.5 minutes to the municipalities we currently
serve. We also want the customer to have the peace of mind that their vehicle is being towed by true
professionals. Van Lingen Towing knows that this can only be accomplished by experienced, well trained
professional drivers, modern facilities, state of the art equipment and an outstanding support staff. Our
employees are Tow Pro certified. The Tow proprogram is highly regarded and certified by NHTSA and
CHP.
11
Agreement No. 5219
Nature of Proposed Program
First and foremost If awarded the contract, Van Lingen Towing will with meet with the appropriate
personnel from the ESPD traffic division so that we may better understand traffic flows, high accident
areas, and when special events are scheduled. Based on this information we will build a rapid response
plan which will include how many trucks are necessary, where they should be staged, and what times of
the day are critical. At all times trucks will be staged in the area, the total number and exact location will
determined by our meeting the ESPD personnel. In addition to meeting with the traffic division we will
meet with the detective division to better understand their evidence retention needs. Finally, Van
Lingen towing will meet the Command staff and community leaders so that we recognize the City of El
Segundo's unique expectations of their towing and storage provider.
12
1,1isix Lingeri
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Work Program, Section 4
Work or tasks to be performed
If awarded the Police and Towing Storage contract, Van Lingen Towing's primary responsibly would be
to provide a planned and coordinated process to respond to, and remove traffic incidents, including
impounded vehicles and restore traffic capacity as safely and quickly as possible. Van Lingen Towing
acknowledges that tow trucks will be staged in the area at all times, and has the ability to quickly
escalate our presence in the city as the situation dictates such as natural disasters or planned public
safety checkpoints. This objective is achieved by maintaining a large fleet, expansive storage
facilities, and training our employees in the following;
• Professional Image and Personal Appearance
• Operator Responsibilities as a Towing and Recovery Professional
• Personal Safety Considerations
• Customer Service
• Communication Skills
• Safety at the Scene
• Safe Driving During Towing and Recovery Operations
• Proper Procedures for Vehicle Preparation for Towing and Recovery
• Accident Prevention Skills
• Types and Classifications of Towing and Recovery Equipment
• Proper Inspection /Care of Towing and Recovery Units
• Incident Management
• Special Considerations Involved in Hazmat Recoveries
• Equipment Required for Proper Operation of Various Towing and Recovery Units
• Proper Hook -up Procedures for Specialty Vehicles, medium /heavy truck, combinations
• Loading, Securing, and Unloading a Vehicle Using Carriers and Trailers
• Cargo Concerns including Loading, Securing and Unloading
13
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Agreement No. 5219
Proper Procedures for Uprighting Overturns
Recoveries — Proper Winching Techniques
Van Lingen Towing utilizes a number of training courses to teach and update our employees on
a continual basis. Proper training and a thorough knowledge of materials and equipment lead to
a safe working environment, and when an accident does occur, Van Lingen Towing recognizes
that knowing the right procedures and how to implement them can mean the difference between
a mishap and disaster. Van Lingen uses three programs to insure competent and safe employees.
We contract with Environmental Compliance & Remediation (ECR) for safety and regulatory
training, Tow Pro's for towing and recovery training, and J.J. Keller for safe driving practices.
Tow Pro's provide the following training;
1St Level: Recovery, Moving, Towing Cars /Trucks, Up- righting and roll - overs, with or
without wheels and how to incorporate predictability and efficiency.
2nd Level: Employees gain the information required to successfully move vehicles from
soft surfaces such as muddy ditches and embankments with grades. Employees are taught
in the classroom and experience hands -on training in the field by top instructors.
3rd Level: The employee moves on to the next platform with the moving or up- righting
of exotic, unusual, or loaded recoveries including end rolls are learned both in theory and
in hands on training.
J.J. Keller provides the following training;
- Accident Procedures
-Air Brakes
- Backing Techniques
- Coupling & Uncoupling
- Driving Techniques
- Emergency Maneuvers
- Extreme Weather Driving
-Fixed Object Collisions
-Night Driving
- Safety Issues
-Speed & Space Management
- Vehicle Inspections
Vii n t h��jivet���t�
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Work Program, Section 4
Work or tasks to be performed
If awarded the Police and Towing Storage contract, Van Lingen Towing's primary responsibly would be
to provide a planned and coordinated process to respond to, and remove traffic incidents, including
impounded vehicles and restore traffic capacity as safely and quickly as possible. Van Lingen Towing
acknowledges that tow trucks will be staged in the area at all times, and has the ability to quickly
escalate our presence in the city as the situation dictates such as natural disasters or planned public
safety checkpoints. This objective is achieved by maintaining a large fleet, expansive storage
facilities, and training our employees in the following;
• Professional Image and Personal Appearance
• Operator Responsibilities as a Towing and Recovery Professional
• Personal Safety Considerations
• Customer Service
Communication Skills
4 Safety at the Scene
• Safe Driving During Towing and Recovery Operations
• Proper Procedures for Vehicle Preparation for Towing and Recovery
• Accident Prevention Skills
• Types and Classifications of Towing and Recovery Equipment
• Proper Inspection /Care of Towing and Recovery Units
• Incident Management
• Special Considerations Involved in Hazmat Recoveries
Equipment Required for Proper Operation of Various Towing and Recovery Units
• Proper Hook -up Procedures for Specialty Vehicles, medium /heavy truck, combinations
• Loading, Securing, and Unloading a Vehicle Using Carriers and Trailers
• Cargo Concerns including Loading, Securing and Unloading
13
11IIIJI 1µW in,en..
Agreement No. 5219
Proper Procedures for Uprighting Overturns
Recoveries — Proper Winching Techniques
Van Lingen Towing utilizes a number of training courses to teach and update our employees on
a continual basis. Proper training and a thorough knowledge of materials and equipment lead to
a safe working environment, and when an accident does occur, Van Lingen Towing recognizes
that knowing the right procedures and how to implement them can mean the difference between
a mishap and disaster. Van Lingen uses three programs to insure competent and safe employees.
We contract with Environmental Compliance & Remediation (ECR) for safety and regulatory
training, Tow Pro's for towing and recovery training, and J.J. Keller for safe driving practices.
Tow Pro's provide the following training;
I" Level: Recovery, Moving, Towing Cars /Trucks, Up- righting and roll - overs, with or
without wheels and how to incorporate predictability and efficiency.
2nd Level: Employees gain the information required to successfully move vehicles from
soft surfaces such as muddy ditches and embankments with grades. Employees are taught
in the classroom and experience hands -on training in the field by top instructors.
3rd Level: The employee moves on to the next platform with the moving or up- righting
of exotic, unusual, or loaded recoveries including end rolls are learned both in theory and
in hands on training.
J.J. Keller provides the following training;
- Accident Procedures
-Air Brakes
- Backing Techniques
- Coupling & Uncoupling
- Driving Techniques
- Emergency Maneuvers
- Extreme Weather Driving
-Fixed Object Collisions
-Night Driving
- Safety Issues
-Speed & Space Management
- Vehicle Inspections
1" ,.
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Methodology Section 5
Towing
Van Lingen will stage tow trucks in the area at all times to ensure the lowest possible ETA. The tow
operators shall be well trained and versed in Public Safety towing techniques. A roving supervisor will
also be in the area at all times to ensure all company policies and standards are adhered to. Our
central dispatch will monitor the tow vehicles via GPS and utilize state of the art computer aided
dispatch to efficiently route resources utilizing our fleet of over 30 vehicles.
Storage
Van Lingen Towing will store all vehicles related to this contract in a secure facility that utilizes state
or the art security and safety measures. The vehicles will be parked in a uniform and systematic
manner in marked and numbered spaces. An inventory report will be maintained using an advanced
bar code and custom computer database system. Van Lingen Towing has full time vehicle release and
facility employees so that Vehicles will be released to the customers in a timely manner. In addition to
the common storage area we have multiple secure evidence bays with a variety of security levels
dependent upon the circumstances of the impound.
Our storage facilities have the following security measures in place;
Separate building and impound yard alarm systems;
- Remote monitoring allows normal business operations upon evidence lock- down.
Evidence retention recording and monitoring;
- Redundant separate additional systems
- Controlled by police personnel
- Becomes part of evidence package
- Retained by Police agency
Sentex Entry Access System;
- Computer controlled management system
- Provides controlled access to Evidence Retention Building
Access granted through user defined access codes
- Provides permanent record of entry and access to evidence
15
Vhis Ungett
Agreement No. 5219
- Automatic event monitoring
- Automatic digital video record created
Van Lingen Towing's cutting edge Digital Video Recording systems have the following components to
ensure maximum security of all stored vehicles;
- Built -in multiplex function
- Rotation between channels with activity for more effective monitoring on live view
- Recording in variable frame rate per camera
- Automatic overwrites when storage unit is full- 12 Months of archived data.
- Overlap recording to increase frame speed when activity is detected
- Event recording to eliminate unnecessary data
- Post event recording to ensure full activity capture
- Pre -alarm recording to capture images prior to activity detection
- Simultaneous recording of all channels
- Continuous automatic operation w/o manual intervention
- High resolution digital recording for clear and crisp image
- Instantaneous data retrieval by date, time, and channel
- Simultaneous playback of all channels
- Video map for quick overview of when and where activity was recorded
- Search image zoom /enlarge and reduce size
- Remote PTZ camera control with built -in protocols
- Digital output to alert activity detection
- View live and recorded images from remote location
- Watermarking
- Three level passwords to distinguish accessibility
16
14rrr;,,f rrigert
PART I - TECHNICAL PROPOSAL
Project Management Section 6
Management structure hierarchy
17
V_1_'__'-
Agreement No. 5219
Facilities Available;
Primary Storage Yard Address
20621 Earl St., Torrance CA 90503
Secondary Storage Yard Address
2755 Lomita Blvd., Torrance CA 90505
1149 La Brea Ave., Inglewood CA 90301
1750 w 223`d st, Torrance CA 90501
Total Outside Storage Capacity -1800 vehicles
Agreement No. 5219
Total Inside (Evidence) Storage Capacity- 50 vehicles
18
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......_........ ��.�..
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Assigned Personnel, Section 7
I, Robert J. Van Lingen, have the primary responsibility for implementing this proposal. I am the 3rd
generation of Van Lingen's involved in the company and have an enormous amount of pride to carry
on a 61 year tradition of excellence and innovation in the towing Industry.
Since I was 10 years old I have been working for Van Lingen Towing. My father would be pick me up
from school and I would sweep the yard, empty the trash, wash trucks and generally be in awe of the
big shiny trucks, and mangled cars that would come in. Over the years I grew up In and learned the
industry from top to bottom by working every job In the company.
However to run any successful enterprise one needs more than hands on experience. After high school
I graduated from Long Beach State with a Bachelors degree in Business Management. From Long
Beach State I was admitted to Villanova University and earned a Master of Business Administration
graduating with Cum Laude academic honors.
Beyond my academic credentials I also have the following industry specific certifications;
1. Wreckmaster level 2/3, 4/5, and 6/7
2. CTTA certified
3. Miller Industries Rotator certified
4. Crosby Risk Management and Recovery rigging certified
5. DMV licensed VIN verifier
6. The American Towman Academy
Van Lingen Towing currently contracts with the following Public Safety agencies which require a similar
type of service as this RFP requires;
1. City of Torrance
2. City of Palos Verdes Estates
3. City of Manhattan Beach
4. LASD - Lawndale
5. El Camino College
6. Compton College
7. California Highway Patrol
My primary responsibility at Van Lingen Towing is Government contract management. It Is my
responsibility to make certain that all requirements of each contract are strictly adhered to and indeed
surpassed. This is accomplished through propriety data entry systems, custom GPS reports, dispatch
reports, managers reports, my physical presence in the field , and talking with various levels of city
employees at each contract city on a continual basis. My approach to managing the ESPD contract
would be exactly the same; this methodology has proven effective and would function well in the City
of El Segundo.
19
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Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Schedule Section 8
The activities involved with this RFP would include every aspect of the towing, recovery, and storage
industry. These activities include but are not limited to; Recovery, Moving, Towing Cars /Trucks, Up-
righting and Upsets, towing vehicles with or without wheels, the moving or up- righting of exotic,
unusual, or loaded big rigs, the proper handling of evidence vehicles, special event coordination,
incident management etc.,
The above listed activities would be handled on an as needed basis 24 hours a day, 365 days a year.
Vill
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Program Monitoring, Section 9
Van Lingen Towing utilizes several levels of quality control to ensure that we exceed all contract
requirements.
1. Each shift has at least 2 supervisors. One or more managers are in the central dispatch
monitoring the calls using computer aided dispatch, GPS, and 2 way radios. One or more
managers are in the field to assist in difficult situations, and spot check the work of each
operator on a regular basis.
2. Each dispatch shift prepares a report at the end of shift so that upper management can review
the shift's activities and any abnormalities that may have occurred.
3. Each tow operator prepares a report at the end of shift which details all calls handled which is
reviewed by management every day.
4. Upper management runs weekly, monthly, quarterly, and yearly reports on call volume,
distribution, current inventory, released vehicles, auctioned vehicles, and fees collected on
behalf of the municipalities.
Adhering to the above measures Van Lingen Towing can confirm that all contract terms are met and
exceeded. Using these methods also allows us to quickly identify any problem areas and rectify the
situation.
21
lan, ngen
" .o
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
City Resources, Section 10
Van Ungen Towing would need City services /Staff in only 1 situation,
1. To provide temporary traffic control at the scene of an accident when our operators are not in
a safe location.
22
Van :......'�"�.:g..w....,�
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Subcontractors, Section 11
Van Ungen Towing has ample equipment and resources to handle any situation that may arise from
this RFP, we have no need nor intention to use sub - contractors.
23
Agreement No. 5219
PART I TECHNICAL PROPOSAL
Contractor Capability and References
Client References
Below are three references which can readily discuss Van Lingen Towing's capabilities, qualifications, and
background. The references can verify that Van Lingen has exceeded the requirements during the
performance of similar contracts.
REFERENCEI
Name of Firm
TORRANCE POLICE DEPARTMENT
Street address
3300 CIVIC CENTER DR.
Contact Person
CAPT. ANDERSON
Dates of service
1948 - PRESENT
—..._......_ .............._ .... _... ........................ _. _
Brief description of service provided
POLICE TOWING & STORAGE SERVICES
State
TORRANCE mCAmm
mmmITTelephone number
(310) 328 -3456
Value or cost of service
Zip Code
90505
REFERENCE 2
Name of Firm
PALOS VERDES ESTATES POLICE DEPARTMENT
Street address
_ State— _P .._ ...._ _ .__....__
C' Zip Code
340 PV DRIVE WEST
V
PALOS VERDES ESTATES CA 90274
Contact Person
Telephone number
CAPT. VELEZ
(310) 378-4211
Dates of service
Value or cost of service
1986 - PRESENT
VARIABLE
Brief description of service provided
POLICE TOWING & STORAGE SERVICES
REFERENCES
Name of Firm
LA COUNTY SHERIFF - LAWNDALE
Street address
15331 PRAIRIE AVE
Contact Person
DEP, CRISE
Dates of service
1990 - PRESENT
Brief description of service provided
POLICE TOWING & STORAGE SERVICES
CRY State
LAWNDALE CA
Telephone number
(310) 219 -2750
Additional references are available upon request.
24
or cost of service
Zip Code
90260
Agreement No. 5219
PART I - TECHNICAL PROPOSAL
Alternative Proposals Section 13
This section is not applicable as Van Lingen Towing has adhered to the RFP format in its original form.
25
1,1118 I'drigerl
Agreement No. 5219
PARTI — TECHNICAL PROPOSAL
Conflict of Interest Section 14
1. Van Lingen Towing certifies that -
The prices in this offer have been arrived at independently, without, for the purpose of restricting
competition, any consultation, communication, or agreement with any other offeror or competitor relating
to those prices, the intention to submit an offer, or the methods or factors used to calculate the prices
offered.
The prices in this offer have not been and will not be knowingly disclosed by Van Lingen Towing, directly
or indirectly, to any other offeror or competitor before bid opening unless otherwise required by law.
No attempt has been made or will be made by Van Lingen Towing to induce any other concern to submit or
not to submit an offer for the purpose of restricting competition.
Each signature on the RFP is considered to be a certification by the signatory that the signatory is the
person in Van Lingen Towing responsible for determining the prices and services being offered in this bid
or proposal, and that the signatory has not participated and will not participate in any action contrary to the
subparagraphs above.
2. Van Lingen Towing certifies, to the best of its knowledge and belief, that -
Van Lingen Towing and /or any of its Principals --
Are not presently debarred, suspended, proposed for debarment, or declared ineligible for the award of
contracts by any Federal, State or Local agency.
Have not been convicted of or had a civil judgment rendered against Van Lingen Towing for: commission
of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public
(Federal, state or local) contract or subcontract; violation of Federal or state antitrust statutes relating to the
submission of offers; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of
records, making false statements, tax evasion, or receiving stolen property; and are not presently indicted
for, or otherwise criminally or civilly charged by a governmental entity with, commission of any of the
offenses enumerated in this paragraph.
Van Lingen Towing has not at anytime preceding this offer, had one or more contracts terminated for
default by any Federal, State or Local agency.
26
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..............�.�.�..
Agreement No. 5219
Request for sI
i
Part,.. Part,11 Cost Proposal
Police Towing and Storage Services
wmmm�mmw�wuwiuuwwuuuuouwwuuuuwoiouuumoioi�, wuw, www, �, �ouwumi�uuummuommuumumioioiwwwwwww ,+
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2755 Lomita Blvd
Torrance, CA 90505
310- 370 -4533
Agreement No. 5219
Van Lingen
Agreement No. 5219
CITY OF EL SEGUNDO — REQUEST FOR PROPOSAL
Exhibit A — Work Statement - Police Towing and Storage Services, RFP # 16 -01
Maria L. Cerritos, Purchasing Agent
Phone: 310/524 -2331 Fax: 310/322 -2756
8.0 CHANGE OF OWNERSHIP
The qualifications and abilities of the Operator to carry out the terms of this Agreement
are of particular concern to the City. Therefore, the Operator shall not assign or
otherwise transfer this Agreement nor shall it sell, convey or otherwise transfer,
voluntarily, or involuntarily, the business, in whole or in part, without the express written
consent of the City Council. Such consent shall not be unreasonably withheld provided
the successor is a responsible and qualified tow service operator and has by a valid
and binding written agreement agreed to be bound by the provisions of this Agreement.
(A) Police- ordered impound tow charges for motorcycles, passenger cars, SUV`s,
passenger vans, and pickup trucks up to 3/ ton capacity during the hours of
8:00 a.m. to 5:00 p.m. will be at the daily rate of:
120.00
and during the hours of 5:00 PM to 8:00 AM will be at the rate of:
$ 120.00
(B) Police- ordered impound tow charges for trucks (over % ton) heavy equipment
during the hours of 8:00 a.m. to 5:00 p.m. will be at the rate of:
and during the hours of 5:00 p.m. to 8:00 a.m. at the rate of:
180.00
Revised 2016 -06 -14 RFP #16 -01 Exhibit A - Police Towing and Storage Services
27
Agreement No. 5219
CITY OF EL SEGUNDO — REQUEST FOR PROPOSAL
Exhibit A — Work Statement - Police Towing and Storage Services, RFP # 16 -01
Maria L. Cerritos, Purchasing Agent
Phone: 310/524 -2331 Fax: 310/322 -2756
... ._.. .............. ... -. . DROP FEES ARE ONLY CHARGED PURSUANT UANT TO
(C) Charge for police requested release: 22851 (a) (1) (2) CVC. IF THEY ARE CHARGED,
THEY AREAS FOLLOWS
1) Motorcycles: $ 60.00
2) Passenger cars, vans
SUV's, and trucks to % ton: $ 60.00
3) Trucks, and SUV's one (1) ton: $ 60 -000
4) Heavy trucks and equipment
(1 -1/2 ton and over): $ 90.00
(D) Where additional labor is required to facilitate the movement of the vehicle, it
may be charged at the rate of:
(E) Should the use of a "dolly" be required, the use thereof may be charged at the
rate of:
$ 0.00 NO DOLLY CHARGE
(F) Where the tow truck has been ordered, arrives at the scene and vehicle is
released without towing services being performed, the charge for the tow truck
response shall be:
09MIZ
(G) The charge for a vehicle release during normal operating hours of 8:00 a.m. to
5:00 p.m., Monday to Friday shall be a fee not to exceed for each service
rendered, the amount of:
$ 0.00 NO "GATE" OR RELEASE FEES DURING NORMAL OFFICE HOURS
during other than normal operating hours:
.� 88
Revised 2016 -06 -14 RFP #16 -01 Exhibit A -Police Towing and Storage Services
28
Agreement No. 5219
CITY OF EL SEGUNDO — REQUEST FOR PROPOSAL
Exhibit A — Work Statement - Police Towing and Storage Services, RFP # 16-01
Maria L. Cerritos, Purchasing Agent
Phone: 310/524-2331 Fax: 310/322-2756
FJONEMOTOWNHOM
•
20621 EARL ST„ & 2755 LOMITA BLVD TORRANCE
(B) Impound garage facility is located at:
20621 EARL ST TORRANCE & 2755 LOMITA BLVD TORRANCE
(C) Storage facility for long-term impounds are located at:
20621 EARL ST TORRANCE & 2755 LOMITA BLVD TORRANCE
(D) Secure facility located at:
20621 EARL ST TORRANCE& 2755 LOMITA BLVD TORRANCE
Revised 2016-06-14 RFP #16-01 Exhibit A - Police Towing and Storage Services 29
Agreement No. 5219
CITY OF EL SEGUNDO — REQUEST FOR PROPOSAL
Exhibit A — Work Statement - Police Towing and Storage Services, RFP # 16-01
Maria L. Cerritos, Purchasing Agent
-
Phone: 310/524-2331 Fax: 310/3222756
......... . ............... .... . ...... .. .......... .... ......... . . __ ..... .. . ......... . . .. .. . . ... . .......... ,
3. 1 (we) hereby certify that I (we) own/lease (check one) the real property that will be
used for:
Name of Lessor N/A
5. 1 hereby certify that I am able to comply with all requirements as listed on these
proposal sheets that constitute my bid for the furnishing of towing service and
storage garage facilities to the City of El Segundo for the period of four (4) years
and three (3) one year options commencing, /1 „/16 OR TBD BY COUNCIL
• 0
0011i ME,. 1 . Nk
The undersigned agrees to furnish above service in accordance with Notice Inviting Bids,
Specification and Bid Form, which are intended to be read and interpreted as a whole.
VAN LINGEN BODY SHOP
Company: DBA VAN LINGEN TOWING By: ROBERT VAN LINGEN
Address: 20621
EARL ST, TORRANCE CA 90503
. . . .........
Title:
PRESIDENT
Telephone No.
mm 310-370-4533
Fax:
888-778-1634
E-mail address: ROBC&VANLINGEN.COM Date: 7/19/16
Revised 2016-06-14 RFP #16-01 Exhibit A - Police Towing and Storage Services
30
Agreement No. 5219
CITY OF EL SEGUNDO — REQUEST FOR PROPOSAL
Exhibit A — Work Statement - Police Towing and Storage Services, RFP # 16 -01
Maria L. Cerritos, Purchasing Agent
Phone: 310/521 -2331 Fax: 310/322 -2756
Firm name must appear here -3 VAN LI NDEN BODY SHOP 20621 EARL ST TORRANCE CA 90503
� � ry � u , �
��i>•�1�►1iZi7:t�111�'��C�1► ►�I�LiiT
In submitting a proposal, each bidder shall also provide the following information: (Use additional
sheets, if necessary.) Brochures and advertisements will not be accepted as a direct response to the
questionnaire. A qualifying proposal must address all items. Incomplete proposals will be rejected.
r�i01: Describe your firm's qualifications to provide the service specified in this RFP. Be
sure to include: founding date (month and year) and brief history of firm; facility /office location,
current number of employees (full -time and part- time); special equipment acquired for the work;
firm's vision and mission statements, and key services offered.
SEE ATTACHED
References: List the time period, and a minimum of (1) client for whom you have been providing
Police Towing services, preferably a Public Agency. For each reference, include organization
name, address, and the name and telephone number of the contact person.
SEE ATTACHED
individual who will be administering the contract, if awarded to your firm.
SEE ATTACHED
Emoraencv information: List names and telephone numbers of persons that the City will need to
contact after hours, on weekends or holidays.
EMRGENCY CONTACTS:
ROB VAN LINGEN - 310 - 602 -4040
SEAN VAN LINGEN 310 - 602 -4111
Revised 2016 -06 -14 RFP 16 -01 Exhibit A - Police Towing and Storage Services
31
Agreement No. 5219
CITY OF EL SEGUNDO — REQUEST FOR PROPOSAL
Exhibit A — Work Statement - Police Towing and Storage Services, RFP # 16 -01
Maria L. Cerritos, Purchasing Agent
Phone: 310/524 -2331 Fax: 310/322 -2756
Finn name must appear here -i VAN LINGEN BODY SHOP, 20521 EARL ST TORRANCE CA 90503
VENDOR QUESTIONNAIRE
(Continued)
ubcontr ctbg: Is your firm planning to subcontract portions of the work? Yes No X . If
yes, indicate the name of the subcontractor(s) and the portion of the work that will be subcontracted
in each case.
tE! pLoy : How many employees do you plan to hire or retain to provide the services specified in
this RFP? Are they going to be permanent full -time or part-time employees? How long must a part-
time employee work in your firm to become a permanent full -time employee? What percentage of
your staff is currently employed full -time on a permanent basis?
TWO EMPLOYEES IN ADDITION TO OUR CURRENT SEVENTY FIVE WOULD BE REQUIRED
TO PROPERLY IMPLEMENT COVERAGE. THE NEW EMPLOYEES WILL BE FULL TIME. NEW HIRES
MUST PASS A 90 DAY PROBATIONARY PERIOD. 100% OF OUR EMPLOYEES ARE FULL TIME.
13LIsiness License: erase: Include with your submittal a copy of your firm's current business license. (Be
sure to include a copy of same for any subcontractor listed above.)
Certificate of Insurance: The Contractor must have insurance meeting the minimum insurance
requirements set forth herein (see Bidder Requirements On -Site Services). Include a copy of your
firm's insurance certificate or a letter from surety stating that your firm is insurable for the limits
required if awarded the contract. A certificate of insurance must be furnished to the City within
fourteen (14) days after notification of award.
SEE ATTACHED
@ rifra ti ar Fxc, ptio n err C viation: Each bidder may clarify or describe any exception or deviation
.w
from the requirements as set forth herein. Each clarification, exception or deviation must be clearly
identified and submitted with your Proposal response. If there is no clarification, exception or
deviation indicated, it will be considered that none exists.
NO EXCEPTIONS OR DEVIATIONS ARE EQUIRED.
Revised 2016 -06 -14 RFP #16 -01 Exhibit A - Police Towing and Storage Services 32
Organization
Van Lin en Towing
Agreement No. 5219
In response to the Request for Proposal # 16 -01: Police Towing and Storage
Services on an "As Needed Basis" Van Lingen Towing Inc. submits the enclosed bid.
Van Lingen Towing founded in 1948 is a family owned business, with over sixty
years of Police impound service in the South Bay. We are the most progressive towing
company in the area, perhaps California. Government envoys have traveled from as far
away as Istanbul, Turkey to observe our business practices and unique dedication to the
Police Departments we serve. Van Lingen Towing understands that each contract is
distinctive and we tailor our service to meet each Police Department's special needs.
Van Lingen currently has four towing and storage locations in the South Bay; two of
which are in the city of Torrance, One in the City of Inglewood. We possess the ability to
store 1800 vehicles and own 45 tow vehicles dedicated to Police towing service. Van
Lingen Towing owns the only 75 ton rotating crane recovery vehicle in California. This
vehicle is capable of recovering any large and unusual vehicle such as tankers, concrete
mixers or other construction equipment that may wreck or roll -over. In addition, we
operate a haz —mat support vehicle to augment our services during larger scale vehicle
incidents. Van Lingen currently has over 70 full time employees.
Van Lingen Towing created an evidence policy that is unparalleled in the towing
industry. After the OJ Simpson case revealed flaws in the towing industries vehicle
evidence procedures, we took a proactive stance and made a substantial investment to
create secure evidence retention areas and an extensive evidence policy in all three of our
facilities. Our vehicular evidence policy is nationally recognized as unique to our
industry. As an example, the Secret Service asked for our assistance in designing and
implementing a duplicate to our facility in Salt Lake City.
Beyond our special capabilities, Van Lingen Towing recognizes the importance of
each individual customer we come in contact with; our trucks are always clean, our staff
professionally uniformed, our employees are well trained and nationally recognized as
experts in the towing field. Van Lingen Towing has an historical response time average
for all Police towing contracts of 8.5 minutes. These facts, among others make Van
Lingen Towing uniquely qualified to supply Police towing services to the City of El
Segundo.
Van Lingen Towing has decades of history in exceeding all expectations of the cities
that we serve. Thank you for the opportunity to serve the City of El Segundo Police
Department.
33
VWra .. Lingen
n � r
Agreement No. 5219
PART I — TECHNICAL PROPOSAL
Contractor Capability and References
Street address
3300 CIVIC CENTER DR.
Contact Person
CAPT. ANDERSON
City — State
TORRANCE CA
Telephone nikmtYElr
(310) 326 -3456
Dates of service I Value or cost of service
1940- PRESENT
Brief description of service provided
POLICE TOWING & STORAGE SERVICES
Zip Code
90505
REFERENCE2
Name of Firm
PALOS VERDES ESTATES POLICE DEPARTMENT
.._...__
Street address
City
State
Zip Code
340 PV DRIVE WEST
PALOS VERDES ESTATES
CA
90274
Contact Person
Telephone number
CAPT. VELEZ
(310) 376 -4211
Dates of service
Value or cost of service
1966- PRESENT
VARIABLE
Brief description of service provided
POLICE TOWING & STORAGE SERVICES
REFERENCE 3
Name of Firm
LA COUNTY SHERIFF -LAW NDALE
Street address
15331 PRAIRE AVE
Contact Person
DEP. CRISE
Dates of service
1990 -, PRESENT _
Brief description of se rvice provided
POLICE TOWING & STORAGE SERVICES
City
LAWNDALE
Additional references are available upon request.
34
State I Zip Code
CA 90260
Telephone number
(310) 219 - 2750
Value or cost of service
Agreement No. 5219
Contract Administrator
Robert 1. Van Lingen, has the primary responsibility for implementing this proposal. Rob is the 3rd
generation of the Van Lingen family involved in the company and has an enormous amount of pride to
carry on a 65 year tradition of excellence and innovation in the towing industry.
From the age of 10 years old Rob Van Lingen has been working for Van Lingen Towing. His father
would be pick him up from school and Rob would sweep the yard, empty the trash, wash trucks and
generally be in awe of the big shiny trucks, and mangled cars that would come in. Over the years Rob
grew up in and learned the industry from top to bottom by working every job in the company.
However to run any successful enterprise one needs more than hands on experience. After high school
Rob graduated from Long Beach State with a Bachelors degree in Business Management. From Long
Beach State he was admitted to Villanova University and earned a Master of Business Administration
graduating with Cum Laude academic honors.
Beyond Rob Van Lingen's academic credentials he also holds the following industry specific
certifications;
1. Wreckmaster level 2/3, 4/5, and 6/7
2. CTTA certified
3. Tow Pro Certified
4. Miller Industries Rotator certified
5. Crosby Risk Management and Recovery rigging certified
6. DMV licensed VIN verifier
7. The American Towman Academy
Van Lingen Towing currently contracts with the following Public Safety agencies which require a similar
type of service as this RFP requires;
1. City of Torrance
2. City of Palos Verdes Estates
3. City of Manhattan Beach
4. LASD - Lawndale
5. El Camino College
6. Compton College
7. California Highway Patrol
Rob Van Lingen's primary responsibility at Van Lingen Towing is Government contract management.
It is his responsibility to make certain that all requirements of each contract are strictly adhered to
and indeed surpassed. This is accomplished through propriety data entry systems, custom GPS
reports, dispatch reports, managers reports, my physical presence in the field, and talking with
various levels of city employees at each contract city on a continual basis. Rob's approach to
managing the ESPD contract would be exactly the same; this methodology has proven effective and
would function well in the City of El Segundo.
35
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Agreement No. 5219
VANLING -01 SHPRIDDLE
DATE (MMIDD/YYYY)
CERTIFICATE OF LIABILITY INSURANCE 1/16/2016
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to
the terms and conditions of the policy, certain policies may require an endorsement A statement on this certificate does not confer rights to the
certificate holder In lieu of such endorsement(s).
COVERAGES
CERTIFtCATE
NUMBER:
REVISION NUMBER-,
THIS
IS TO CERTIFY THAT THE POLICIES
OF
INSURANCE LISTED BELOW HAVE BEEN
ISSUED
TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD
INDICATED,
NOTWITHSTANDING ANY REQUIREMENT,
TERM OR CONDITION OF ANY
CONTRACT
OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE
MAY BE ISSUED OR MAY
PERTAIN,
THE INSURANCE AFFORDED BY
THE POLICIES
DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS
AND CONDITIONS OF SUCH
POLICIES.
LIMITS SHOWN MAY HAVE BEEN
REDUCED BY
PAID CLAIMS.
INSR
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POLICY NUMBER
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M11Gtal11YYYY).' LIMITS
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EACH OCCURRENCE $ 1,000,000 '..
CLAIMS MADE 111 occuR
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PERSONAL 8 ADV INJURY $ 1,000, 000
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GEN -L AGGREGATE LIMITAPPUES PER:
GENERAL AGGREGATE $ 2,000, 000
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PRODUCTS COMPlOP AGG $ 2,000,
OTHER
$
AUTOMOBILE LIABILITY
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ANYAUTO
ACP3006960695
01/19/2016
01/19/2017 BODILYINJURY (Per person) $
X....
ALL OWNED SCHEDULED
AUTOS _._ AUTOS
.._......... -- ------. ._....... .................
BODILYINJURY(Peraccident) $
X X NON- OWNEDfyrtcsccmn
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HIRED AUTOS __, AUTOS
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N/A
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07/01/20 15
07/01/2018 EL EACH ACCIDENT $ 1,000,000
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E.L. DISEASE - EA EMPLOYEE $ 1,000,000
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DESCRIPTIION OF PERATIONS Wiowy
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El, DISEASE- POLICY LIMIT $ 1,000,
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Hook $600,000
ACP3006960695
01/19/2016
1 01/19)1017 Cargo W/$1,000 Ded 100,000
DESCRIPTION OF OPERATIONS/ LOCATIONS /VEHICLES (ACORD 101, Additional Remarks Schedule, maybe attached if more space Is required)
Garagekeepers Legal Liability: 20621 Earl St, Torrance, CA 90503 = $600,000 & 2755 Lomita Blvd, Torrance, CA 90505 = $600,000 ($1,0001$2,500 Ded)
City of El Segundo, Its Officers, Agents, Employees and Volunteers Is listed as ADDITIONAL INSUED
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
City of Ell Segundo
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
Public Works Dept. ACCORDANCE WITH THE POLICY PROVISIONS.
350 Mein Street _... _._._..........�
El Segundo, CA 90245 AUTHORIZED REPRESENTATIVE
I
_...._..0 1988 -2014 ACORD CORPORATION. All rights reserved.
ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD