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1999 MAR 16 CC PACKET - 2M
EL SEGUNDO CITY COUNCIL MEETING DATE: March 16, 1999
AGENDA ITEM STATEMENT AGENDA HEADING: Consent Agenda
AGENDA DESCRIPTION:
Request for proposals from qualified consultants to evaluate Sanitary Sewer Pump Station No 13 and to
prepare contract plans and specifications for rehabilitating the pump station
RECOMMENDED COUNCIL ACTION:
Authorize staff to solicit proposals for qualified consultants
INTRODUCTION AND BACKGROUND:
The fiscal year 1997 -98 Capital Improvement Program Includes $290,000 00 for the refurbishment of Sewer
Pump Station No 13 located below street level at the northeast corner of Grand Avenue and Sepulveda
Boulevard The pump station was built in 1972 and subsequently rehabilitated in 1981 and serves an
approximately 80 acre area east of Sepulveda Boulevard, north of El Segundo Boulevard
DISCUSSION:
Subsequentto further investigation of the pump station, it was discovered that the pump station had several
maintenance and operational deficiencies that require a re- evaluation of the current system to address these
deficiencies that will result in a more efficient and functional pump station Some of these deficiencies are
as follows
ATTACHED SUPPORTING DOCUMENTS:
Draft Request for Proposals
FISCAL IMPACT:
Operating Budget:
Capital Improvement Budget:
Amount Requested:
Project/Account Budget:
Project/Account Balance:
Account Number:
Project Phase:
Appropriation Required;
(Discussion continues on the next page.......)
Zr i�r it
$290,00000 Date:
301-400-8205-8360
Proposals Reauest for
No
3/8/o
Page 1 of 2 120
N \COUNCIL\PW -MAR16 02 .(Monday 3/8/99 1 00 PM) 10
DISCUSSION: (continued)
1 The current system to bypass the pump station during power /equipment failure utilizes an access
structure at the Grand Avenue /Sepulveda Boulevard intersection requiring partial closure of the
heavily traveled intersection until the pump station is made operable
2 The natural gas engines that provide standby power are located inside the enclosed pump station
structure Due to moisture accumulation and condensation the gas engines pose a constant
maintenance burden and are not dependable to work during emergencies If it is determined that
an emergency generator may be needed on top of the existing pump station roof, an evaluation and
re -design of the roof structure may be required to support the generator
3 During shutdowns, the wet well gets filled rapidly and sewage in the past has overflown /leaked into
the dry well
4 The existing pumpinglelectncal /standby gas engine equipment is old and spare parts for repair are
no longer readily available
The evaluation and development of contract plans and specifications are beyond the capabilities of City staff
and staff is requesting City Council approval to solicit proposals from qualified professional engineering
consultants to provide these services
121
Page 2 of 2
N \COUNCUPW -MAR16 02 (Monday 318/99 9 00 PM)
REQUEST FOR PROPOSALS
CITY OF EL SEGUNDO
SANITARY SEWER PUMP STATION NO. 13
DATE
TO
SUBJECT . Request for Proposals -
Sanitary Sewer Pump Station No 13
Northeast comer of Grand Avenue and Sepulveda Boulevard
Dear
The City of El Segundo 1s requesting proposals from consultant's for professional
engineering services for the rehabilitation of the Sanitary Sewer Pump Station No 13
For assisting the consultant's interested in submitting a proposal, a pre - proposal meeting
has been scheduled at the lob site at
9:30 A.M. on Monday, April 12, 1999
This meeting will be the only opportunity to tour the existing Sewer Pump Facility and to
ask City Staff questions regarding the project Individual appointments cannot be made
for this purpose Consultants not attending the pre - proposal meeting may not be further
considered in the selection process
There is no street parking in the immediate vicinity of the pump station, however there is
a pay parking lot at the northeast corner of the Grand Avenue /Sepulveda intersection
abutting the pump station
N \RFP'S\PUMPSTA 13 (2125/99) 1
122
REQUEST FOR PROPOSALS
CITY OF EL SEGUNDO
SANITARY SEWER PUMP STATION NO. 13
The scope of the required services generally includes the following
(a) Preliminary Evaluate the current design and operational features
Conceptual of the pump station as it relates to present and future
Design Phase needs of the Public Works Department and prepare
a report outlining recommendations and alternate
proposals to meet these needs with cost estimate
comparisons
(b) Design Phase After City approval of the Scope of Work,
preparation of contract construction plans,
specifications, and construction cost estimate,
including coordination with utility agencies, structural
design and other associated design services The
design phase will be considered complete after plan
check approval by the City Department of Planning
and Building Safety
N RFP'MPUMPSTA 13 (2/25/99)
Upon City's approval of the plans, prepare and
submit one (1) set of original plans, specifications
and detailed cost estimates that relates to the
approved schematic All plans shall be submitted in a
24" x 36" format on mylar using a standard City title
block Technical specifications shall be submitted in
Word Perfect 6 0 format on diskette and a hard copy
and shall only consist of technical sections The City
will provide typical boiler plate specifications
If the final Scope of Work includes analysis/
modifications of the existing pump station structure,
a separate cost for these design services should be
included in the proposal
123
REQUEST FOR PROPOSALS
CITY OF EL SEGUNDO
SANITARY SEWER PUMP STATION NO. 13
(c) Bid Phase Engineering services during the bid phase, including
being available to answer questions from prospective
bidders, prepare addendums to the advertised plans
and specifications, review of bids received and make
recommendation for contract award
(d) Construction Engineering services during construction, including
Phase review and recommendations regarding Contractor's
request for information, contractor's shop drawings,
submittals, progress payment invoices, change
orders and recommendation for final acceptance of
the work Daily inspection services, contract
administration, special inspection and testing
services, etc, are not to be included
(e) Meetings For the purpose of the proposal, include adequate
number of meetings with City Staff, utility agencies,
and project Contractor needed to complete the
project
Brief Description of the Project:
(a) Existing Conditions
The City's Sanitary Sewer Pump Station No 13 is located below street level at
the northeast comer of the intersection of Grand Avenue and Sepulveda
Boulevard (State Highway Route 1)
The pump station was originally constructed in 1972 and rehabilitated in 1981
The pump station structure is a reinforced concrete cylindrical structure twenty -
two (22) feet in diameter and thirty -six (36) feet in height It consists of two (2)
pumps 1150 gpm capacity each located in a dry well Standby power is provided
by two (2) natural gas powered engines Sewage bypass (for maintenance
purposes) is accomplished through an access structure in the median area of
N \RFP'S\PUMPSTA 13 (2/25199)
124
REQUEST FOR PROPOSALS
CITY OF EL SEGUNDO
SANITARY SEWER PUMP STATION NO. 13
Grand Avenue on the east side of the Sepulveda Boulevard intersection
The pump station currently serves a tributary area of approximately eighty (80)
acres east of Sepulveda Boulevard and north of El Segundo Boulevard
(b) Existing Problems:
• The existing equipment is old, undependable and spare parts are hard to
find for repair and maintenance
• The current bypass system utilizes an access structure in the middle of
Grand Avenue and requires partial closure /traffic control at the very
heavily used Sepulveda Boulevard intersection
• The standby gas engines are located inside the enclosed pump station
structure. Due to moisture accumulation and condensation, the gas
engines pose a constant maintenance burden and are not dependable to
work during emergencies
• Any proposed equipment installation above the pump station's roof need
to be designed with aesthetic considerations since the Grand Avenue/
Sepulveda Boulevard intersection has a high visibility
• During shutdowns, the wet well gets filled and sewage has overflown/
leaked into the dry well
N \RFP'S\PUMPSTA 13 (?/25/99) 4
125
REQUEST FOR PROPOSALS
CITY OF EL SEGUNDO
SANITARY SEWER PUMP STATION NO. 13
The proposals, at a minimum, should include the following information
Consultant's understanding of the project and a description of how the
consultant will approach the protect
2. Consultant's qualifications and prior recent experience as the prime
consultant of record completing a current project of a similar nature and
scope with names and current telephone numbers of references that can
be contacted Consultant must be properly licensed in the State of
California to perform this type of work
3. Consultant's project team, including name of project manager, and sub -
consultants to be retained by the consultant
4. Scope of Services to be provided with a breakdown of different tasks
5. Consultant's estimated fee for the project (including costs of sub -
consultants) with breakdown of hours and costs for each of the phases
The fee shall be based on consultant's employee rate schedule with a not
to exceed amount including the costs for meeting attendance, mileage,
and reproduction costs Please submit employee rate schedule with the
proposal Consultant's fee will not be used as the sole basis for the
selection, however will be a factor for consideration to select between
consultant's of equal qualifications
6. Proposed time schedule to provide the consultant services starting from
the date of receipt of a Notice to Proceed from the City
7. A statement that consultant is agreeable to execute the enclosed City -
Consultant agreement, to provide proof of insurance as noted in the
agreement and to obtain and maintain a City Business License for the
duration of the consultant's services
N \RFP'SiPUMPSTA 13 (2/25/99)
1 ?f
REQUEST FOR PROPOSALS
CITY OF EL SEGUNDO
SANITARY SEWER PUMP STATION NO. 13
Selection Process:
All received proposals will be reviewed by City Staff The top rated consultant's may be
requested to come to an interview with City Staff which will make the final selection for
recommendation to the City Council
An original and two (2) copies of your proposal (facsimile proposals will not be
accepted) should be submitted by
5:00 P.M. on Friday, April 30, 1999
to the attention of
Ms. Maryam Jonas
Civil Engineering Associate
Public Works Department
City of El Segundo
350 Main Street
El Segundo, CA 90245
Telephone 310 - 322 -4670, extension 389
Sincerely,
Bellur K Devaraj
City Engineer
BKD dr
Enclosure
dcc Maryam Jonas, Civil Engineering Associate
N \RFP'S\PUMPSTA 13 (225/99) 6
1 ^7
EL SEGUNDO CITY COUNCIL MEETING DATE: March 16, 1999
AGENDA ITEM STATEMENT AGENDA HEADING: Consent Calendar
AGENDA DESCRIPTION:
Examination Plan for the Personnel Merit System job classification of Information Systems Manager
RECOMMENDED COUNCIL ACTION:
Approve the Examination Plan
INTRODUCTION AND BACKGROUND:
Chapter 2 28 080 of the El Segundo Municipal Code, entitled "Administration and Personnel ", provides that the
Personnel Officer shall review and recommend to the City Manager, who in turn shall recommend to the City Council,
an appropriate examination plan and weights for each portion of the examination for Personnel Merit System fob
classifications
DISCUSSION:
- REFER TO ATTACHMENT -
ATTACHED SUPPORTING DOCUMENTS.
FISCAL IMPACT:
(Check one) Operating Budget: Capital Improv. Budget:
Amount Requested:
Project/Account Budget:
Project/Account Balance: Date:
Account Number:
Project Phase:
Appropriation Required - Yes— No_
ORIGINATED: Date: March 1, 1999
ACTION
agenda 309
1121�y
128
11
The Human Resources Department has Initiated the recruitment, testing and selection process for the lob classification
of Information Systems Manager and has posted the notice of the examination in accordance with the City's Municipal
Code and the City's Personnel Rules and Regulations
it is recommended that the City Council approve the examination plan that contains the following examination techniques
and weights for each portion of the examination
Information Systems Manager (Open- Competitive)
Structured External Background & Technical Oral Board Weighted 100%
• Mandatory Supplemental Questionnaire with submission of application (qualified assessment)
• Mandatory Resume submission with employment application (qualified assessment)
129
f,/ - coo",
EL SEGUNDO CITY COUNCIIL MEETING DATE: 3/16/99
AGENDA ITEM STATEMENT AGENDA HEADING: NEW BUSINESS
AGENDA DESCRIPTION:
Final Draft Technology Master Plan
RECOMMENDED COUNCIL ACTION:
• Review Technology Master Plan presentation
• Adopt Technology Master Plan
INTRODUCTION AND BACKGROUND:
Approwmately two years ago, the City Council realized there was a need to create a Technology Master
Plan (Plan) to be in a position to serve the needs of the citizens, business community, and others
interested in the community efficiently and effectively Since the use of technology is a critical element in
being able to provide this service, the City Council's strategy is to endeavor to use it appropriately
wherever and whenever it is the most cost effective means to provide convenient, timely, and accurate
information and service The Plan evolved based on feedback from the City Council, City Manager, all
city departments, and the residential and business community
DISCUSSION:
(continued on next page)
ATTACHED SUPPORTING DOCUMENTS:
• Summary Memorandum of Technology Plan Overview
• Final Draft Technology Master Plan
• Technology Procurement and Use Policies
FISCAL IMPACT:
Operating Budget:
Capital Improvement Budget:
Amount Requested:
Project/Account Budget:
Project/Account Balance:
Account Number:
Project Phase:
Appropriation Required:
Bret Plumlee, Director of Finance
Date:
130
12
DISCUSSION:
Over the past two years, the Information Services function has been handled by a combination of m-
house personnel and contractors and has served the City very well As a result, the City of El Segundo
is now in a strong position to move forward with a plan that will ensure the City will continue to maximize
its technological efficiency and provide excellent service to the residential and business community.
Approximately five months ago, the City hired a consultant to create a Technology Master Plan The Plan
has gone through many revisions and is now in final draft form
The Plan is organized into seven sections that are summanzed in memorandum form attached to this
report
For at least the current and next fiscal years, the City will create an information Services Division (ISD)
under the Finance Department which will provide support for all technology platforms throughout the City
according to priorities, policies, and procedures established by an Executive Technology Review
Committee and the City Manager As part of this support, ISD will assist in the analysis and selection of
appropriate technology for all departments.
The City is currently recruiting for an Information Services Manager (IS Manager) who will be
implementing all aspects of the Plan. All future technological purchases will be filtered through the IS
Manager, and depending on the level of purchase, the IS Manager may forward requests on to the City
Manager and then on to the Executive Technology Review Committee (ETRC) In some cases where
there is cross- departmental impact of a protect, a Task Force will be formed to assist with the analysis of
the project
There are three levels of technological purchases established in the Plan, which correspond to the City's
purchasing ordinance. Level 1 purchases are those where the total costs are under $7,500, which are
already in the approved budget The IS Manager will compare vendors, do a cost- benefit analysis,
determine future cost and support required, and then approve the purchase Level 2 purchases are
between $7,500 and $10,000 and not included in the budget and must go through the IS Manager for the
same analysis and then onto the City Manager for approval Level 3 purchases are over $10,000 and
must go through the IS Manager and City Manager before being forwarded to an ETRC for approval
This level of purchase also requires the additional steps required by the City's Municipal Code Ultimate
approval by City Council is required by any unbudgeted requests
The ETRC will be made up of department directors, and the committee will have to forth a consensus on
the approval and prioritization of the technological request
In addition to the process for approving technological requests, the City will forth a Technology Advisory
Group (TAG) made up of departmental application support personnel Each department will assign a
technology support liaison that will meet periodically with the IS Manager to discuss current or future
technology projects This committee will focus on operational Issues and meet monthly
Public Safety and Offsite Departments
The Plan addresses all technology requests and needs in all City departments Some departments such
as Police and Fire have such demanding technology support needs that there will always be a need for
full -time technology support staff that will work with the IS Manager and other IS staff The Police
Department already has such a position budgeted
All technological purchases in the City will go through the process as outlined in the Plan. Some
significant Level 3 technological purchases in the Police Department have already been approved by the
City Council over the past year, and these will be forwarded to the ETRC for its review and approval upon
approval of the Plan Additionally, the Library has some significant needs that will require ISD support
13 i
City of 8 Segundo
Finance Department
memorandum
Date: 319199
To: Mary Strenn, City Manager
Subject: Technology Plan Overview
From: Bret Plumlee, Finance Director
The attached Technology Master Plan for the City of El Segundo is a work in progress and will never be
a completely finished document Nonetheless, this Final Draft version represents a reasonably complete
representation of the City's current technology framework and philosophy Following last week's
presentation to the Council Technology subcommittee, it is now ready for review by the City Council I
think it would be instructive to outline the format and content in succinct, summary fashion
Section 1— Strategic Direction
This section describes the strategic in tent of the Plan and outhnes specific goals and objectives
for the next two years Briefly, the goals can be summarized as follows
• The nature of the citizens and businesses in the City dictates its need to have highly visible,
effective, and current technology resources deployed in appropriate areas of the City,
• The City must have a good Internet presence;
• For at least the current and next fiscal years, City will create an Information Services
division (ISD) under the Finance Department which will- a) support all technology platforms
(networks, databases, servers, and desktop computers) throughout the City according to
priorities, policies and procedures established by an Executive Technology Review
Committee and the City Manager, and, b) help with the arralysis and selection of appropriate
technology for all departments
• All new technology- related purchases will be evaluated and coordinated through ISD and
approved by the City Manager and/or the Executive Technology Review Committee (if
scope warrants),
• Technology purchases will consider gll related costs and compare alternative solutions
before selecting the most appropriate one;
• Approval for all non - funded, unbudgeted projects will still require Council approval,
• Departmental computer systems will be integrated and coordinated with citywide protocols
and platforms by ISD
Section 2 — Application Areas
Each department will establish its own philosophy and strategy for the deployment and use of
technology, within the parameters of technological standards established by the ETRC ISD will
support the platform and network infrastructure and, in some cases, database administration, but
the departments will be responsible for system administration and support of the application
software used by the department Tins decentralized approach, while more difficult to manage,
gives departments control over the deployment of technology that meets their critical objectives
and still provide for a supportable, integrated computing environment
132
MSMEM -Twh Plan Summary dw Brat Plumb"
3/9/99
City of El Segundo
Memo:
Databases
Plan
2
Strenn
The "software engine(s)" (e g Oracle, Informix, etc ) that manage the City's informational
databases are critical to the success of any computer system ISD will provide database
administration for selected database engines defined as the standard for the City If departmental
applications use other database engines, they will also provide the database administration either
with in-house staff or outsourcing services and will integrate these databases with the City's
standard databases where appropriate Currently, the City's standard database platform is
Informix using Crystal Reports as an ad hoc/query tool
Section 4 — Organizational Support
The City presently has only one position (Computer Systems Network Specialist) assigned to
technology support and that position is shared with departmental application support duties for
the Police Department Presently, Dave Gray who occupies that position, is interim acting IS
Manager for the City. The Plan outlines the creation of three to four positions/functions for ISD
including IS Manager and Network Technician which are both budgeted, as well as Network
Administrator and Administrative Support which are not currently budgeted, but may be added in
the future Some of the duties of these positions may be fulfilled by reassignment of existing
personnel and/or outsourcing. Part of the role of the IS Manager is to determine the best
combination of staff, technology tools, and outsourcing to accomplish the goals and objectives
expeditiously and cost effectively The current position of Computer Systems Network Specialist
becomes Technology Services Manager, which manages all Public Safety technology functions
in concert with ISD
Of particular note is in the area of "Voice Systems " Currently, all of the City's telephone
services are managed and supported out of the Police Department However, technology is
moving rapidly toward the integration of voice and data so that not only are the same wires used,
PBX's are becoming part of the "server farm" of file, database, and application servers Wtule
the arena of wireless communications technology may remain primarily a PD- related function, all
of the other telephone services will logically migrate under ISD
The Plan also calls for the creation of office space for ISD, including an equipment
assembly /repair staging area and training classroom, all of which would require additional budget
appropriation
In addition, ISD will provide Help Desk services to channel problem reports to the appropriate
resource and keep track of hardware inventory, software licenses, appropriate use of the network
resources (e g Internet and email), and backup all systems on a regular basis With only partial
clerical assistance from the Finance Department, this service will be ]united and highly
dependent on the use of email, voicemail, and the McAfee Enterprise software (once installed
and implemented) ISD will provide baseline technology training for all new employees and
ensure that additional tramnig is part of every system procurement
Funding will have the biggest impact on departments Each PC workstation in use will be
assessed a pro -rata share of the support overhead costs including network connectivity (security,
backup, etc ), desktop licenses and upgrades (Windows, Office, Outlook), and depreciation and
maintenance Capital Improvement Projects will require more that just money to be
implemented The impact on existing City resources (people, computers, networks) will affect
the approval and priority for any new projects
Section 5 — Technology Acquisition
The process of introducing new technology in any department of the City will include a thorough
technical and functional analysis In order to avoid just buying technology for technology's sake
or undue influence from high pressure marketing, ISD will assist each department in analyzing
all of the costs of the technology (including on -going costs) and finding alternative solutions to
MSMEM -Twh Plan Sumumry doe ant PIUMIN
133
3/9/99
City of El Segundo
Memo*
3
Mary Strenn
Plan Summary
compare In brief, new technology procurement will be based on defined functional
specifications, compatible with existing City technologies, supportable over the long term, and
considered in the face of several alternative solutions Also, project analysis will identify all
costs related to the acquisition (just as other Fixed Assets are priced for depreciation and
replacement purposes) so that breaking up a project onto separate Purchase Orders will not be a
way to circumvent City competitive procurement policies
Requests will be divided into three levels depending on the scope and complexity of the request
Level 1 requests are those that fit within the departmental discretionary budget and which
conform to City standards Such requests will be processed routinely without excessive delay
Major new systems with significant resource and/or interface and integration implications will be
considered Level 2 or 3 depending on the scope of the project and the impact on other City
resources These requests require a more rigorous analytical process before they can be approved
and pnorruzed into the mix of active projects The following diagram demonstrates the proposed
Technology Request/Proposal process
>vwevilaa
Solutions
mat
Functional
Training/
Advim r
Maintenance
Projects
Tad
Re,aaR
Lewd,
,
.'llpg
Development
Prapard
i
Projects
Tech Task
city
Modikaauo
Farce
rerdl
Manager
Project
Prepera{
Acquisition
Teehnice
APM
TDVd
��
Advisor
Teehase
IJst
is
M-49-
Section 6 — Technology Decision Making
There will be a representative Executive Technology Review Conumnee (ETRC) which will
meet at least quarterly to review major technology requests, make adjustment to the
Approved/Obsolete Technology list (the de facto City technology standards), make
recommendations to the City Manager, and make changes to the Master Plan itself It is the role
of the IS Manager to act as a non -voting chair to the ETRC, bring recommendations to the group
for discussion, and assist departments in presenting their cases for Technology Requests
In addition, there will be a Technology Advisory Group (TAG) made up of all of the designated
department technology haisons/ocordmators that will meet monthly to review operational issues
Not only will this help to legitimize and focus the departmental technologists on the technology-
related aspects of their jobs, but it will provide a forimn to keep the IS Manager informed of
changes to application software, problems with performance of the network, and other
operational issues that might be overlooked without a regular meeting forum
MSMEM - Tech Plan Summary dw Bret Plumbs
13y
R
E
City of El Segundo Mary Strenn
Memo Technology Plan Summary
Section 7 – Policies and Procedures
A major part of ISD's responsibility is to ensure the safety and security of the various computer
systems in use throughout the City This means setting up login ID's and passwords, group
membership for controlled access to appropriate system areas It also means regular backups,
disaster drills, and enforcement of acceptable use policies for all systems
A companion document to the Technology Master Plan is the Administrative Regulations Technology
Procurement and Use Policies document. This describes the specific forms, procedures, and policies in
force Attached to this memo are the following support documems-
• Admmrstrative Regulations – This is a procedure manual for carrying out the strategic
objectives established in the Technology Master Plan It is currently a work in progress, but
there is sufficient content to know what the final product will look like Included as
Appendixes in this document are the following
• Technology Request Form –Tins is the initial form filled out by the department (with
ISD assistance if necessary) establishing an analysis project
• Technology Project Cost Evaluation Form —This is a form used by ISD to gather all
relevant cost information on each alternative solutions analyzed for the Technology
Request
• Approved/Obsolete Technology List – This is the list of software and equipment
considered the City's standards for technology and what will be phased out
An example of a Level 1 project might be the acgmsmon of a simple special purpose calculation
program to project population growth given certain demographic factors Such a program might be
available from another public agency or commercial vendor As long as it could rim on a PC with
Windows 95 and did not require information from any other databases, and the cost was under $7500 but
within the department's discretionary budget, the IS Manager would simply review all of the cost and
technical elements of the request and pass the project through to Purchasing
A Level 2 project might be the result of an external mandate that requires a department to be able to
notify a group of residents and/or businesses in a specific geographical area for specific projects or
activities (e g Prop 218 "benefit zones ") A proposed solution for tins problem would be a resident
address database system whose cost, with training, hardware, and software comes to about $8500 The
City Manager could approve the project, providing that the cost could be covered out of transfers from
other contingency accounts, if s/he felt the need was justified
Typically, a Level 3 project would precede a Capital Improvement Project request as part of the regular
budget process The research and analysis by ISD would gather all of the cost and resource implications
of the project and the ETRC would prioritize it in the mix of other projects either already approved or
underway If Council approves the budget, the project becomes scheduled among other major projects
If it is rejected, it is removed from the list
The adoption of this plan will result in several major changes and continued improvement in technology
service levels-
1 Additional staffing (IS Manager and Network Specialist are already included in the budget)
and a new division under Finance -- Information Services Division (ISD),
2 Ensure that the City will continue to maximize its technological efficiency and provide
excellent service to the residential and business community
3 All technology procurements coordinated through ISD and approved/rejected by the City
Manager,
4 On -going staff development costs for technology training which will increase the
technological proficiency of all city departments,
MSMEM -Teeh PMn Summery ••e ant Plum"
135
3/5/99 5
City of El Segundo Mary Strenn
Memo- Technology Plan Summary
5 Additional space and resource requirements for ISD activities may be needed in the future
6 Assurance that both money and resource implications are factored into new technology
acquisitions
7 The role of ISD is to support the infrastructure and coordinate the databases and
communications between applications and departments The departments will allocate some
hours of existing staff to support the applications, not IS This philosophical (or "culture")
change will perhaps be the most difficult aspect of the Plan
8 Serve the needs of the community by providing convenient, timely, and accurate information
services
The entire Plan as submitted was developed around the goals and objectives established in Section 1
Modification of any of the other sections of the Plan may require adjusting or re- stating one or more of
the goals in Section 1 so that they reflect realistic strategies for the City within the constraints of hmrted
resources
MSMEM -Twh PUn Summery dw
13C�
City of El Segundo, California
TECHNOLOGYAND INFORMATION SYSTEMS
MASTER PLAN
1998 -2000
FINAL DRAFT
Kerry Consulting Group
915 W Foothill Blvd — C395
Claremont, CA 91711
909 - 621 -6469
FAX 909 - 621 -7768
1 37
138
CITYOFELSEGUNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE 1
Table of Contents
1.0 STRATEGIC DIRECTION .......................... ............................... 7
1.1 Mission Statement ........................................ ............................... 7
1.2 Strategic Goals ............................................. ............................... 7
1.2.1 Goal: Citizens and businesses in El Segundo will have ready
access to appropriate public City information ... ..............................7
1.2.2 Goal 2: Communication and feedback between departments and
among staff will be timely and accurate.
7
1.2.3 Goal 3: Data will be collected and entered only once into
informational databases ........................................ ..............................8
1.2.4 Goal 4: Staff will be efficient and effective in the use of all City-
supplied technology systems ............................... ..............................8
1.2.5 Goal 5: The acquisition of new technologies will be coordinated
at both the department and Organization -wide (City-wide) levels. 9
1.2.6 Goal 6: The City of El Segundo will be a leader in the use of
proven technologies for city operations ............. ..............................9
1.2.7 Goal 7. All technologies deployed and used by the City will be
safe, secure, and reliable ....................................... ..............................9
2.0 AREAS OFAPPLICATION ....................... .............................11
2.1 City -Kride ..................................................... ............................... 11
2.1.1 Central Network Services [O]
11
2.1.1 Office Automation [O] ........................................... .............................12
2.1.3 Internet [O] .............................................................. .............................13
2.2 ADMINISTRATION ................ ...............................
23 CITY CLERK ....................... .......................•.......
TECHNOLOGY MASTER PLAN © 1997 Kerry Consulting Group
Preliminary Draft 5 0
.......... 14
.......... 14
Used with permission
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 2 TABLE OF CONTENTS 1998 -2000
2.4 CITY TREASURER ...................................... ............................... 14
25 PLANNING /BUILDING & SAFETY ............. ............................... 15
26 FINANCE ........................................................ .............................15
2.6.1 Accounting ............................................................. .............................15
2.6.2 Payroll ..................................................................... .............................17
2.7 HUMAN RESOURCES ................................ ............................... 18
2.8 PUBLIC WORKS ......................................... ............................... 19
29 RECREATION & PARKS ............................ ............................... 19
210 POLICE .......................................................... .............................20
2.11 FIRE .......................................... ...............................
Z12 LIBRARY ............................. ...............................
........ 21
........ 21
2.13 ECONOMIC DEVELOPMENT ..................... ............................... 21
3.0 INFORMATIONAL DATABASES ........... ............................... 23
3.1 GEOBASE (Study FY991 ............................ ............................... 23
3.2 FINANCIAL RECORDS Informix/ Eden ...... ............................... 23
3.3 PERSONNEL RECORDS Informix/ Eden ... ............................... 23
3.4 PHYSICAL ASSETS Informix/ Eden ........... ............................... 23
3.5 TAXPAYER(CITIZEN INFORMATION [Future]Error! Bookmark not defined,
4.0 ORGANIZATIONAL SUPPORT .............. ............................... 25
4.1 STAFFING ...................................................... .............................25
Final Draft
4.1.1 Information Services Management ..................... .............................25
4.1.2 Administrative Support ......................................... .............................25
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
1998 -2000 TABLE OFCONTENTS PAGE 3
4.1.3
Software Development and Maintenance ........... .............................25
4.1.4
Applications Support ............................................ .............................25
4.1.5
Data Base Administration ..................................... .............................26
4.1.6
Network Support .................................................... .............................26
4.1.7
Voice Systems ....................................................... .............................26
4.1.8
Help Desk ................................................................ .............................26
4.1.9
Webmaster .............................................................. .............................26
4.1.10 Organization Chart ................................................ .............................26
4.2 FACILITIES AND EQUIPMENT .................. ...............................
27
4.21 Cabling Category 5 CoppedMu/timode fi ber .... .............................27
4.22 Communications Ethernet- TCPAP ...................... .............................28
4.23 Central Systems SCO UNIX or NT Server .......... .............................28
4.2.4 Desktop Workstations Dell Pentium IYWIndows 95 .......................28
4.25 Office Space ........................................................... .............................28
4.26 Training Room ........................................................ .............................29
4.3 FUNDING ..................................................... ............................... 29
4.4 TRAINING .................................................... ............................... 29
4.5 APPLICATION SUPPORT .......................... ............................... 29
5.0 TECHNOLOGY ACQUISITI ON ................. .............................31
5.1 TECHNICAL REVIEW ................................. ............................... 31
5.1.1 Level 1 Technology Request ................................ .............................31
5.1.2 Level 2 Technology Request ................................ .............................32
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PAGE 4 TABLE OF CONTENTS 1998 -2000
5.1.3 Level 3 Technology Request ................................ .............................32
5.2 EVALUATION CRITERIA ............................ ............................... 32
6.0 TECHNOLOGY DECISION MAKING ..... ............................... 34
6.1 COMMITTEES ................................................ .............................34
6.1 EXECUTIVE TECHNOLOGY REVIEW COMMITTEE .......................34
6.2 Task Forces ............................................................ .............................35
6.2 CITY TECHNOLOGY STANDARDS ........... ............................... 36
6.2.1 APPROVED TECHNOLOGY LIST ........................ .............................36
6.4.2 OBSOLETE TECHNOLOGY LIST
36
6.3 TECHNOLOGY PROPOSALS ...................... .............................36
6.3.1 PROPOSAL FORMAT ............................................ .............................36
6.3.2 REVIEW PROCESS ................................................ .............................37
6.4 TECHNOLOGY PROJECTS ....................... ............................... 38
6.4.1 TYPES OF PROJECTS .......................................... .............................38
7.0 POLICIES AND PROCEDURES ............... .............................43
Final Draft
7.1 Appropriate Use Pol icies ........................... ............................... 43
7.1.1 Electronic Mail ........................................................ .............................43
7.1.2 Software piracy /Personal software or hardware ............................43
7.1.3 Passwords .............................................................. .............................43
7.1.4 Access to remote resources (e.g. Internet) ........ .............................43
7.2 Security and Controlled Access ............... ............................... 44
7.2.1 Passwords and Login IDs ..................................... .............................44
7.2.2 Sensitive and Confidential Information .............. .............................44
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
1998 -2000 TABLE OF CONTENTS PAGE 5
7.2.3 Passwords .............................................................. .............................44
7.3 Emergency Preparedness and Disaster Recovery ................ 45
7.3.1 System Backup ...................................................... .............................45
7.3.2 Physical Security ................................................... .............................45
7.3.3 Hot site .................................................................... .............................46
7.3.4 Year 2000 Readiness ............................................. .............................46
TECHNOLOGY MASTER PLAN ® 1997 Kerry Consulting Group Used with percussion
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CITY OF EL SEGUNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE
1.0 STRATEGIC DIRECTION
The City of El Segundo is committed to serving the needs of the citizens, business community, and others
Interested In the community efficiently and effectively The use of technology Is a critical element In being able
to provide this service, so the City will endeavor to use It appropriately wherever and whenever It Is the most
cost effective means to provide convenient, timely, and accurate Information and service The use of
technology will be designed to Improve the productivity of staff and provide the most efficient means to
communicate with every citizen and business in the community It will also be designed to enhance clear
communication among the various departments and services of the City so citizens and businesses can easily
report problems or concerns and be confident appropriate action will be taken Finally, as a tool to manage
Information, technology will be used to enhance accountability and confidence In the reports presented to City
Council, various Commissions, and the public
1.1 Mission Statement
It is the mission of the City of El Segundo to deploy technology in order to provide fast, convenient,
comprehensive, and accurate Information to people who live, work, visit, or have Interests In the
community The City will make every effort to use the most appropriate and proven technologies In
every area ' Our example for the effective use of technology shall be a model for the operation of city
services among our South Bay neighbors well Into the new mlllenium
1.2 Strategic Goals
The following list of goals represents the specific targets for the City technology embodied by this Plan
Within each Goal Is a set of one or more Objectives, with fiscal year targets, that represent the City's
action plan to achieve Its strategic goals
1.2.1 Goal: Citizens and businesses in El Segundo will have ready
access to appropriate public City information.
Objective 1 -1 The City will provide a web site on which
departments can post information for the public.
Objective 1 -2 City staff who come in contact with the public will
have ready access to all electronic informational
databases appropriate to serve the customers.
1.2.2 Goal 2: Communication and feedback between departments and
among staff will be timely and accurate.
Objective 2 -1: Networked desktop workstations will be provided
for all applicable iob functions.
Objective 2 -2: Electronic mail will be deployed at all facilities
and offices with workstations.
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 8 STRATEGIC DIRECTION 1998 -2000
Objective 2 -3: Telephone systems will provide integrated
voicemail and electronic mail where appropriate.
Final Draft
1.2.3 Goal 3: Data will be collected and entered only once into
informational databases.
Objective 3 -1: The City will develop a database strategy to
integrate information from all computer
applications in use in all departments.
Objective 3 -2: New applications will include interfaces to
existing databases where appropriate to minimize
redundancy of information entry.
1.2.4 Goal 4: Staff will be efficient and effective in the use of all City-
supplied technology systems.
Objective 4 -1: Training will be a key component in the
acquisition of all new technologies.
Objective 4 -2: On -going support will be budgeted for every new
computer system acquired by the City.
issues to appropriate resources.
Objective 4 -4: The City will provide appropriate technical
sport resources, either internally or externally,
to support all Orgainzation -wide applications.
Objective 4 -5: The City will provide for in- service technology
training for all employees required to use
computer systems and other technologies as part
of their job functions.
Objective 4 -6: The City will maintain an appropriate and safe
work environment for the use of computers and
other technology systems in the City.
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199 8-2000 STRATEGIC DIRECTION PAGE 9
1.2.5 Goal 5: The acquisition of new technologies will be coordinated at
both the department and Organization -wide (City-wide)
levels.
Objective 5 -1 The City iS Department will assist in the analysis
of all proposed new systems to ensure
appropriate connectivity, compatibility and
support.
Objective 5 -2 The City will develop a process to assist the
analysis and prioritization of new computer
system proposals.
1.2.6 Goal 6: The City of El Segundo will be a leader in the use of proven
technologies for city operations.
Objective 6 -1: The City will periodically review technologies
used by neighboring cities and technologies used
nationwide to keep current with the best proven
products and customer services available.
1.2.7 Goal 7: All technologies deployed and used by the City will be safe,
secure, and reliable.
Objective 7 -1: The City will evaluate and remediate all
technology- related systems to ensure year 2000
compliance.
Objective 7 -2: All systems will be secured by protected
password access.
Objective 7 -3: All appropriate systems will be prepared for
disaster recovery and other reasonably
foreseeable emergencies, including off -site
storage of backup media and alternative
computer processing sites.
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CITY OF EL SEGUNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE 11
2.0 AREAS OFAPPLICATION
The City will provide Its administrators and support staff technology tools to assist the gathering,
storage, maintenance, and reporting of information to comply with Federal, State, and local reporting
requirements, as well as perform specific job functions as efficiently as possible Those applications
designated as Organizationaalde [01 applications will be funded and supported as part of the City's
General Fund Information Services budget Those designated as Departmental [D] applications will be
funded and supported by Individual departments All applications, Organizational or Departmental, will
conform to City standards of connectivity, compatibility, and support Support for Departmental
applications by Information Services will be funded by chargeback to the Department budgets The
products/vendors displayed In the right margin opposite the named application represents the current
standard for the that application If an application Is not currently deployed, It may be currently under
study for justification/acquisition or simply designated as a strategic future consideration not yet justified
because of resource or technological constraints The Technology Acquisition Process discussed In
Section 5 will be applied to both Implementing new systems as well as replacing existing systems that
become obsolete or problematic
2.1 City -Wide
Not every employee of the City requires access to the systems and Informational databases used by
the City However, for those who do, certain standards will apply and the City will provide the
necessary training and support to keep all employees affected efficient and productive In their use of
City computer systems
2.1.1 Central Network Services [O]
the City's central networks will provide shared file and printing services and the
communications "highway' to transport Information electronically throughout the City
A NETWORK OPERATING SYSTEM [NT Server v4 0 /Microsoft]
This Is the common network environment connecting all of the workstations, printers,
and other network devices This manages the workstation addressing protocols,
remote communications to and from the network to external networks and
workstations, and user access pnvlleges to files and devices throughout the
organization
B ELECTRONIC MESSAGING [Exchange Server v5 5 /Microsoft
The ability to electronically send simple messages as well as entire documents to
coworkers In the City is Important to reduction of telephone traffic (which limits the
public's access to City staff) and paper Is a critical element of the City's MASTER
PLAN The City will provide electronic mail services to all appropriate City staff as part
of its Organization -wide technology environment
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 12 APPLICATION AREAS 1998 -2000
C SOFTWARE LICENSE MANAGEMENT [MacAfee Enterpnse/Network Associates]
Final Draft
It Is the City's policy to prevent any software piracy or Illegal or Illegitimate use of
software on any City-owned computer system To this end, It Is the role of the City's
IS Manager to manage, monitor, and control the Installation and use of all software on
all computers— servers and workstations alike
D HELP DESK [MacAfee Enterpnse /Network Associates]
Any users experiencing difficulty on any City-owned equipment will have a help desk
telephone number to call and report the problem ISD will log the call and route it to
the appropriate support group — intemal or external —and ensure that It is resolved or
escalated as expeditiously as possible
E CONFIGURATION /HARDWARE INVENTORY CONTROL
[MacAfee Enterprise/Network Associates]
Computers are part of the Fixed Assets Inventory of the City However, their
complexity makes them a special case, much as vehicles and other complex
equipment As such, supplemental Information is needed to record senal numbers,
warranties, etc In order to effectively manage and maintain them ISD will maintain all
of the necessary records for all computer equipment to facilitate their expeditious
repair and to support the software (and licenses) Installed on them
2.1.1 Office Automation [O]
The workstation "desktop" environment will be maintained as uniformly as possible to facilitate
support and fob skill transferability when staff moves to different assignments throughout the
City
A SCHEDULING /CALENDAR MANAGEMENT [Outlook 98 /Microsoft]
Personal business schedules, appointments, and 10 to do" lists are managed
electronically and can be collaborated with other staff on the network
B PERSONAL DATABASE [Access/Microsoft]
Data extracted from the "official" City database systems for Interim or offline use may
be put Into ancillary databases and merged with Independent data for departmental or
job function use
C GRAPHICS /DESKTOP PUBLISHING [Publisher 98 /Microsoft]
Provides for the intermingling of text and graphics In a formatted document Used for
the production of newsletter, flyers, etc
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1998-2000 APPLIcAnoNAREAs PAGE 13
D ELECTRONIC MAIL [Outlook 98 /Microsoft]
Electronic mall shall be used whenever possible In lieu of phone slips, Interoffice
memo, or other paper -based notes Both Organization -wide and Departmental
systems should use the email engine to move transactions within the City whenever
possible
E PRESENTATION GRAPHICS
[PowerPoint 97 /Microsoft]
Any presentations made to the City Council or the public shall use PowerPoint and the
City- approved design templates and logos
G USER -LEVEL QUERY /REPORT WRITER [Crystal Reports v6 0 /Seagate]
Allows for simple and complex user quenes against any and al system databases to
produce Interactive displays or hard copy reports Catalogs command files and
displays them in menu form for future use
H ELECTRONIC SPREADSHEETS
[EXCEL 97/Microsoft]
Electronic spreadsheets are provided as a calculation tool Some applications may
provide extraction capabilities and data can be exported to EXCEL formation as
required Data extracted to EXCEL files is not part of the City's official Organization-
wide database warehouse
I WORD PROCESSING
[WORD 97 /Microsoft]
All official City correspondence will conform to City templates and formats and will be
produced with a common word processing system
2.1.3 Internet [O]
The World Wide Web is an important resource for staff and citizens alike The City will
maintain an Internet presence and provide the necessary and appropriate access for Its
employees Appropriate use policies will be reviewed at new employee orientation and each
year as part of regular employee in- service training
A WEB SITE MANAGEMENT [Front Page 98 /Microsoft]
The City will provide a main web page and map along with standards for departmental
web pages that appear as sub -pages under the City's main page Each department's
web page(s) will be considered Departmental applications but will fall under the
umbrella of the City's main page
B INTERNET E -MAIL [Outlook 98 /Microsoft]
Local electronic mail will be merged with Internet email so that each position requinng
any form of email communications shall have a single, unique email address assigned
to the person assigned that position by the IS Manager Such use shall be restricted
to City business only
C INTERNET ACCESS [Netscape 4 O/Netscape or Internet Explorer 4 1 /Microsoft]
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CITY OF EL SEGUNDO, CALIFORNIA
PAGE 14
MASTER PLAN FOR TECHNOLOGY
Each department shall determine the number of positions required to have access to
the Internet and make appropriate arrangements with the IS Manager for the gateway
address assignment and navigational tools necessary The IS Manager shall manage
and monitor such usage and produce periodic reports as to connect time, sites visited,
etc
2.2 ADMINISTRATION
Communication with the public, the council, and staff within the various City departments is essential to
the mission of the City Administration department To that end, technology Krill be used to facilitate
communication internally and externally and provide a tool for tracking and follow -up for requests,
complaints, promises, or other commitments made by City staff
A SERVICE REQUEST /COMPLAINT TRACKING [O] [Future]
Allows for the logging of citizen or business complaints at any point in the City (Police, Public
Works, City Hall, etc) and the routing of the complaint to the appropriate service agency
Tracks the status of the complaint until its resolution and provides statistics for executive
review
B PROJECT MANAGEMENTITASK TRACKING [Future]
Provides for the assignment of tasks and /or projects to staff and monitoring and feedback of
progress, status, resources consumption, costs and other relevant statistics through
completion
2.3 CITY CLERK
The role of technology in the City Clerk's department is to give fast, accurate service to the general
public, the City Council, and City staff Staffs vision is to enable electronic access of the City's
legislative history, including minutes, resolutions, ordinances, contracts, and deeds, to Interested
parties
A DOCUMENT IMAGING [D] [Study FY991
Optically scans pictures and documents and stores them into a computer file or database for
editing, manipulation, or retrieval
B DOCUMENT MANAGEMENT [D] [Study FY00]
Provides for the integration of all city documents into an electronic database for indexing and
easy retrieval Integrates electronic documents with Imaged documents and provides for
efficient indexing and archiving
2.4 CITY TREASURER
The management of the City's cash and investments requires accuracy, security, and accountability
The department of the City Treasurer will use technology combined with appropriate manual
procedures to assist in the recording of all cash transactions, transmission of funds to and from various
banks and other financial institutions, and as a tool to find the best investment options for City funds
Both physical and logical security measures will be taken to ensure that transactions are auditable, and
secure and that alternate procedures are available if the technology is unavailable or fails
Final Draft
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A CASH FLOW AND INVESTMENT [D] [Portfolio Mgmt Software/Slmpro]
Provides the capability to track all cash deposits to maximize return on Investment and still
meet periodic cash requirements (e g payroll) as needed
B BOND MANAGEMENT
Orders and tracks employee bonds
[Payroll Services Bond Ordering System/Federal Govt]
2.5 PLANNING /BUILDING & SAFETY
The Planning/Building & Safety Department Is committed to meet the needs of our community by
maintaining accurate records and providing efficient service through the use of emerging technologies
A GEOBASE [D]
(Study FY99]
Data base system that links tabular data from other subsystems such as Utility Billing, etc to a
geographical location Uses street addresses, parcel Id's and /or geographical coordinates to
link them together
GEOBASE MAPPING [D]
[ArcVlew /ESRI]
Graphical representation of the GEOBASE and the various layers which link the other tabular
data (Customers, Fixed Assests, Permits, Business Licenses etc ) to it
C PERMIT TRACKING [D]
[Study FY99]
Provides for the application, review, and tracking of vanous building and use permits within the
City Interfaces with Cash Receipts and Finance systems and allows for appropriate code
enforcement and /or Interfaces with related systems and databases
2.6 FINANCE
The Finance department will deploy technology in all appropriate areas to facilitate the management of
financial information and reporting systems for the City As an internal service department it will provide
the tools and services to other City departments and to the employees to ensure timely and accurate
information and processing of financial transactions in an auddable, expeditious, and secure manner
12.6.1 Accounting
A ACCOUNTS PAYABLE [D] [Inforum/Eden]
This system generates checks (expenditures) from POs (encumbrances) and/or
vendor invoices and maintains vendor historical payment and purchase information It
should interface directly with the G/L and PO /Requisition subsystems
B BUDGET MANAGEMENT [D] [Inforum/Eden]
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 16 APPLICATION AREAS 1998 -2000
Provided for the monitoring at the department level of budgets in all funds Permits
budget inquiries and ad hoc reports to ensure that budget for individuals accounts are
notexceeded
C BUDGET PREPARATION [D]
[Inforum/Eden]
This is a series of programs designed to extract a working budget from the current
COA (with factor adjustment by selected accounts) to build department worksheets for
interactive budget manipulation Supports multiple versions and interface to next and
current G/L operational files
D BUSINESS LICENSE [D]
[Planned FY991
The Business License subsystem maintains information on ownership, location,
business characteristics, fees, etc for all business entities in the City It should link to
the Geobase and Mapping subsystems defined in the DESIRED section
E FIXED ASSETS [D]
[Study FY99]
This series of programs tracks all physical assets, original purchase price, deprecation
schedules, etc as well as location and movement throughout City facilities
F GENERAL LEDGER [D]
[Inforum/Eden]
These are the controlling programs for all accounting subsystems such as A/P, A/R,
Payroll, etc Supports multiple funds and produces Trial Balances and consolidated
fund reports
G PURCHASE ORDER [D]
[Inforum/Eden]
Electronically encumbers funds against appropriated budget and monitors against
delivery, receipt, and payment to vendors Interfaces to A/P subsystem
H REQUISITION CONTROL [D]
[Inforum/Eden]
Requisitions (from various Departments) pre - encumber and POs (from Purchasing)
encumber funds that will later be expended by A/P once the goods and invoices are
received Both are created on -line to the vendor files and G/L Account balances to
be displayed as entered so there is no overexpanding
I PROJECT COST ACCOUNTING [D]
[Inforum/Eden]
Provides the ability to track costs for specific projects across funds and across multiple
fiscal years Shows sources and uses of funds
J VENDOR/PRODUCT TRACKING [D]
[Inforum/Eden]
Keeps track of products and vendors from whom historical purchases have been
made Maintain price history from each vendor /product and produces bid /quotation for
us on demand
K UTILITY BILLING [D]
Final
[UB/PSI]
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199 8-2000 APPLICATIONAREAS PAGE 17
Utility Billing for water, trash, sewer, recycling, and any other provided public utilities
L CASH RECEIPTS [D] [Quadrant, InforumlQuadrant, Eden]
This subsystem manages all of the Incoming revenues Including direct deposits, cash
over the counter, and A/R receipts Interfaces directly with other subsystems G/L,
Building Permits, Library fines, etc
M SALES TAX TRACKING [Outsourced/MRC]
Validates sales tax payments reported to the State against Business License amounts
to ensure accurate Business License fees
N PROPERTY TAX MONITORING [Outsourced /HdL]
Validates ownership of businesses within city limits to be sure appropriate business
license and sales tax reporting is correct
2.6.2 Payroll
These applications are a specialized aspect of the City's financial management systems relating to
production employee paychecks and all associated accounting and reporting
A EMPLOYEE IDENTIFICATION [D]
[Inforum /Eden]
Allows for the collection and maintenance of all necessary demographic and position
assignment Information for the processing of Payroll checks and reports Interfaces to
the Personnel System
B FRINGE BENEFITS ACCOUNTING [D]
[Inforum/Eden]
Tracks the costs associated with all of the fringe benefits and retirement programs
offered by the college It Includes Interface and output to various external agencies
such as STRS, PERS and Social Security
C PAYROLL PROCESSING [D]
[lnforumlEden]
Provides for the processing of employee paychecks and all associated reports
Handles distribution of fringe benefits and tax deposits Interfaces to Financial system
and other Payroll and Personnel subsystems
D SALARY PROJECTION [D]
[Inforum/Eden]
Simulates the budget Impact of changes to the various salary and benefit tables
Used as both and budgeting and negotiation tool Interfaces directly with the
Personnel System
E EMPLOYEE TIME ACCOUNTING [D]
[Future]
Data collection mechanism used to Input the hours worked by employees for payroll
processing Interfaces from the Employee Demographics and Absence and Leave
subsystems
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 18 APPL ICATION AREAS 1998 -2000
2.7 HUMAN RESOURCES
Final Draft
The role of technology In the Human Resources department Is to facilitate the management of
Information on current, past, and future (prospective) employees It must ensure the protection of
confidentiality and provide reliable, accurate, timely, and secure access to appropriate HR staff It must
also assist with communications to external agencies as well as Internal staff and departments
A ABSENCE AND LEAVE [D]
[Inforum/Eden]
The Absence and Leave Subsystem provides for recording, maintaining, tracking, and
reporting absence and leave time accrued and used by employees
B APPLICANT TRACKING [D]
[QuattroPro /In- house]
Maintains a database of applicant demographics, skills Inventory, test scores, etc in
accordance with Federal and State statutes
C EMPLOYEE MASTER FILE [D]
[Inforum/Eden]
Maintains a secured database of employee Information with controlled access to appropriate
fields and functions relating to their employment at the City
D POSITION CONTROL [D]
[Inforum/Eden]
This Is a series of programs which allows the user to look at the Employee Master File from an
Organization Chart perspective or at individual employees and their assignments to multiple job
categories within the organization
E PAYROLL INTERFACE [D]
[Inforum/Eden]
The automatic or semi- automatic process of updating the appropriate Payroll Information when
relevant Personnel data changes occur Includes interfaces to internal or external Payroll
Processing subsystem
F MANUAL WRITER [D]
[ManageRlght/CA CofC]
Tools to assist in the preparation of policy, employee, and other type of manuals and technical
description documents
G LAW INDEX [D] [TwoTrees/LCF]
A CD -based database of legal statutes with search tools
H SKILLS ASSESSMENT [D] [Assessments /RD Craig]
[Assessment Testing/CCPS]
Testing Instruments to assess the skill level of applicants and employees
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CITY OF EL SEGUNDO, CALIFORNIA
199&2000
2.8 PUBLIC WORKS
APaucanoNAREAs
MASTER PLAN FOR TECHNOLOGY
PAGE 19
The Public Works Department will actively participate in Innovative projects and programs to develop
and maintain a communication and technology network which ensures El Segundo residents high
quality municipal services and facilities Technology will be used where it can appropriately
• Provide service and information to the community more efficiently and in a most
timely manner,
• Monitor annual maintenance programs for City facilities used by the community,
• Provide for the timely update of information managed by the Department
A FUEL MANAGEMENT [D]
[Gasboy /Gasboy]
Records fuel usage by vehicle and tracks mileage statistics Usually uses an automatic input
device as fuel is pumped
B VEHICLE MAINTENANCE [D]
[Faster /CCG Systems]
Provides for the scheduling and tracking of maintenance and repair costs associated with all
vehicles owned and /or operated by the city
C WORK ORDERS [D]
[Archibus/Wise Engineenng]
Tracks work order information including labor and material costs Interfaces to Payroll, HR,
and Purchasing systems
D OPERATIONS MONITORING [D] [SCADA]
Monitors flow and activity at lift stations, pumping plants, reservoirs, etc
2.9 RECREATION & PARKS
Since service to the citizens/residents of El Segundo is the primary mission of the Recreation & Parks
Department, technology will be used to facilitate the communications with City residents and among the
Recreation & Parks staff in all its facilities It will also be used as a tool to manage the money paid in
fees and all finances of the department to ensure that both fee and tax income is used efficiently and
effectively Technology will also be used to validate that pnority of services go to residents of the City
and to keep track of the interests and concerns of the citizens
A EVENT REGISTRATION [Future]
Records and monitors citizen registration at City recreational programs and events and tracks
fees, costs and other information related to the efficient and cost- effective operation of such
events
B GOLF COURSE MANAGEMENT [Outsourced]
Tracks revenues and expenses related to the operation of the City-owned golf course
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 20 APPLICATION AREAS 1998 -2000
2.10 POLICE
Technology shall be deployed In the City's Police Department as a tool to protect citizens and police
officers, communicate both within and outside the Department, and to provide timely, accurate, and
accessible records consistent with State and Federal records and reporting requirements
A RECORDS MANAGEMENT SYSTEM
[OutsourcedAN Covina PD]
Tracks all incidents, citations, and other officer - involved events and maintains a database for
reports and followup
B CRIMINAL HISTORY REPORTING
[CHRS/LA County]
Tracks incidents, modus operandus, victims, perpetrators, and other information used by
investigators and detectives in crime analysis
C COMPUTER AIDED DISPATCH (Shared with Fire)
[Outsourced]
Coordinates the location of a reported incident and the closest available officer(s) for rapid
deployment of field resources from a central point
D E911 (Shared with Fire)
[Planned FY99]
Integrates Computer Aided Dispatch with the telephone system a nd RMS so that 911 calls
can go directly to dispatching and create an incident for the RMS system
E MOBILE DATA COMPUTERS [Planned FY99]
A communications system that allows field units to communicate directly with CAD and RMS
systems as well as DMV records and other external Police systems
F TRAINING MANAGEMENT SYSTEM [rMS]
Keeps track of officer training requirements and records
G FINGERPRINT SCANNING SYSTEM [Live Scan]
Scans fingerprint information and searches local, state and federal databases for a match
H VEHICLE TRACKING SYSTEM [Vehicle Tracking System/ISR]
Tracks the location of police vehicles in real -time to integrate with CAD and RMS systems
I CRIME SCENE INVESTIGATION [Dole Barcode]
Maintains a database of crime scene information for crime analysis and court and prosecution
reporting
G EXTERNAL CRIME DATABASES [CJIS]
[GREAT]
Provides access to external county and state databases of criminal information for tracking
wants and warrants, gang activity, drug trafficking and other Illegal activities
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2.11 FIRE
The Fire Department shall use technology as a tool to assist in meeting the needs of the community in
the most efficient and effective way possible
A, HAZMAT [Fire Trek]
Records and tracks the location of all hazardous materials registered throughout the City
RECORDS MANAGEMENT SYSTEM [Fire Trek]
Records and tracks all fires and related incidents for reporting and followup
C COMPUTER AIDED DISPATCH (Shared with PD) [Outsourced]
Coordinates the location of a reported incident and the closest available officer(s) for rapid
deployment of field resources from a central point
D E911 (Shared with PD) [Planned FY99]
Integrates Computer Aided Dispatch with the telephone system a nd RMS so that 911 calls
can go directly to dispatching and create an incident for the RMS system
2.12 LIBRARY
The Library provides the El Segundo community access to its vast collections of books, periodicals,
newspapers, videos, books-on-tape, map archives, and other available resources through an Online
Public Access Catalog system Other technologies for providing library users with information include
dedicated CD ROM and public Internet workstations Adults and children will have access to computer
labs for educational programs, word processing, and to meet other personal computing needs The
library staff will have desktop workstations for 1) Efficient access to the library collections for public
assistance, 2) The purchasing, cataloging, and processing of materials, 3) Assisting library patrons in
the circulation of library Items, 4) Word processing and other library related tasks that can be performed
more effectively on a computer workstation, 5) Using the Internet as a resource tool for work related
activities, and 6) communicating via email with other City employees and other associates for City
business purposes
Because of recent legislation which will interconnect virtually every public library in the State, the Library
has developed a comprehensive technology plan of their own in concert with this Plan which is
incorporated herein by reference as Appendix A
2.13 ECONOMIC DEVELOPMENT
The mission of the Economic Development Department is to create, maintain, and implement a
business climate that fosters a strong economic community, as well as business retention and
attraction, and through the use of appropriate technology, provide an effective level of communication to
all elements of the community
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3.0 INFORMATIONAL DATABASES
The City shall Implement new applications using databases that are relational, open- system design,
ODBC compliant and which can be Web - enabled for (secured) access via a standard Web browser on
a local City Intranet Portions of data appropriate for public access will be available on the City's
external Web page Each department will be responsible for the content of web pages and databases
associated with their departments, but will be centrally coordinated by the IS Manager
3.1 GEOBASE [Study FY99]
3.2 FINANCIAL RECORDS Informix/Eden
3.3 PERSONNEL RECORDS Informix/Eden
3.4 PHYSICAL ASSETS Informix/Eden
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CITY OF EL SEGUNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE 25
4.0 ORGANIZATIONAL SUPPORT
The City should provide administrators and support staff the tools, facilities, and training necessary to
effectively use the City's technology resources
4.1 STAFFING
The City will staff an Information Systems division (ISD) under the Finance Director to provide the
technical resources and support necessary to operate all of the above mentioned Application Systems
relating to the City's information resources Although line -level reporting is to the Finance Department,
ISD will be a service function responsive to all departmental needs based on City-wide priorities as
established by the City Manager and the Executive Technology Review Committee In addition, ISD
will be responsible for the training and effective use of all City technology computer hardware, software,
and peripherals
Each of the following job functions may not necessarily represent a full -time position or even an in-
house function ISD will, however, ensure that all of the following functional needs are appropriately
met within the available City resources and that allocation of the limited technology resources is
appropriate to City goals and objectives and the priorities set by the City Manager
4.1.1 Information Services Management
Establishes and enforces departmental policies and procedures Provides input and feedback
on City policies affecting or affected by technology systems Manages the division's budget
and provides relevant budgetary Information for all technology planning, acquisition, and
support Participates as a non - voting chair on standing and ad hoc committees charged with
developing technology policies and strategies and making large -scale Organization -wide
project decisions Maintains the department as a support and customer service oriented entity
and regularly monitors departmental effectiveness and user satisfaction
4.1.2 Administrative Support
Provides clerical, administrative, and minor technical support for the department Tracks and
maintains contracts with external service and equipment vendors, provides for
interdepartmental communications for technology Issues, and logs and follows up on all
problem reports and /or help desk issues
4.1.3 Software Development and Maintenance
Provides maintenance programming support for City- developed Organization -wide applications
and special project programming as directed by the department manager By design, the City
will only use applications that are developed and supported externally except for programming
that can be done using generic ad hoc report writers, spreadsheets, or other 4GL tools
available as part of City -wide desktop applications (e g Microsoft Access, EXCEL, Crystal
Reports, etc)
4.1.4 Applications Support
Provides technical support for application Integration, policies and procedures that facilitate the
best and most appropriate use of the application software deployed throughout the City Each
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 26 ORGANIZATIONAL SUPPORT 1998 -2000
Department shall have a coordinator or liaison to Interact with ISO technical resources and the
vendor /provider of the applications or services to combine the best features of process and
technology
4.1.5 Data Base Administration
Maintains the security and Integrity of all Organization -wide databases and provides training
and support for ad hoc queries and reports as well as Interfaces and data Integration among
various department applications and databases
4.1.6 Network Support
Responsible for the continuing operation of the City's central networks and all workstations,
printers, and devices connected to them Acts as liaison between user and external support
services for both hardware and software Is responsible for following upon all outstanding
Help Desk work orders to ensure their timely resolution City will maintain one network
technician for every 100 (or fraction thereof) networked workstations
Because of the heavy deployment of technology in Public Safety (Police and Fire), there will be
at least one full -time technician dedicated to networks and communications for Police and Fire
This position will report to the Administrative Captain, but be technically accountable to the
Network Administrator in ISD
4.1.7 Voice Systems
This position Is responsible for all of the telephone company telephone lines, both voice and
data as well as the Internal switches, PBXs, keysystems, Intercom, paging, cellular phones,
and /or desktop Instruments This function Is responsible for moves, adds, and changes, and
any configuration of Centrex or City-owned switching equipment
4.1.8 Help Desk
Primary first contact for telephone calls into the department Assists whenever possible to
resolve problems or directs call to appropriate staff Logs all calls and follows up to ensure
timely resolution Also maintains departmental files, mall distribution, and general record
keeping
4.1.9 Webmaster
Responsible for format, security, and integrity of both Intranet and Internet City web pages
4.1.10 Organization Chart
Final Draft
The organizational relationships of the various technology functions in the City and the "dotted
line" associations across departments is exemplified below
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
1998 -2000 ORGANIZATIONAL SUPPORT PAGE 27
The above diagram displays some of the major technology user departments in the City as of
this writing Although the IS function is contained within Finance, its priorities and direction are
established by policy and the ETRC (described later in Sections 5 and 6) All of the shaded
objects represent technology - related functions The bracketed objects ({ )) are those currenfly
outsourced and all of the "Appl Support' functions are partial assignments of existing job
functions Within Public Safety (Police and Fire), the Application Support functions report to the
Technology Services Manager The dotted -line relationships indicate coordination of
technology functions by and through the IS Division who will assess and manage their
performance on technology- related tasks Technologists assigned to other departments will be
managed in all other job performance areas by the appropriate departmental management
4.2 FACILITIES AND EQUIPMENT
The City will provide the necessary facilities and equipment to support all of the Organization -wide
applications and departmental applications (as funded by individual departments) in the following areas
4.2.1 Cabling Category 5 CopperlMultimode fiber
All job stations requiring access to computer systems, informational databases, or any
Organization -wide applications shall be connected via the highest bandwidth, most cost
effective means available to centrally managed wiring closets located on each floor in each
building
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165
city
Manager
Finance
Police
Fire
Director
Chief
Chief
Dept
1
Keads
Admin
Ad In
;*re_cTV.n
Ca t.
Ca t.
-
Y Su
,tletwOxkll
--
- ------
-------
---` .,S
w
�►rimin. J
-Waltl
I. Sri" o
ldactec
J
w " X
The above diagram displays some of the major technology user departments in the City as of
this writing Although the IS function is contained within Finance, its priorities and direction are
established by policy and the ETRC (described later in Sections 5 and 6) All of the shaded
objects represent technology - related functions The bracketed objects ({ )) are those currenfly
outsourced and all of the "Appl Support' functions are partial assignments of existing job
functions Within Public Safety (Police and Fire), the Application Support functions report to the
Technology Services Manager The dotted -line relationships indicate coordination of
technology functions by and through the IS Division who will assess and manage their
performance on technology- related tasks Technologists assigned to other departments will be
managed in all other job performance areas by the appropriate departmental management
4.2 FACILITIES AND EQUIPMENT
The City will provide the necessary facilities and equipment to support all of the Organization -wide
applications and departmental applications (as funded by individual departments) in the following areas
4.2.1 Cabling Category 5 CopperlMultimode fiber
All job stations requiring access to computer systems, informational databases, or any
Organization -wide applications shall be connected via the highest bandwidth, most cost
effective means available to centrally managed wiring closets located on each floor in each
building
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
PAGE 28 ORGANIZATIONAL SUPPORT 1998 -2000
4.2.2 Communications Ethernet- TCPIIP
All facilities within the City shall be connected and networked using the most cost effective
means available and have redundant backup circuits designed into the configuration
Protocols appropriate to the application requirements for all Organization -wide and
departmental applications
4.2.3 Central Systems SCO UNIX or NT Server
The City shall support the necessary network backbone with all of the necessary servers to
support the following functions
A ORGANIZATION -WIDE APPLICATION SERVERS
All Organization -wide applications will reside on central servers located in and
managed by the IS Manager Excess capacity can be used to support Departmental
applications when appropriate for pro rata costs
B DATABASE SERVERS
Organization -wide applications requinng separate database servers will be located In
and managed by the IS Manager which shall provide the necessary DataBase
Administration (DBA) resources as may be required
C FILE SERVERS [Compaq Dual Pentium Rackmount Servers]
All network shared file and print services will be managed centrally by the IS Division
D COMMUNICATIONS SERVERS [Max4000 /Ascend]
All communications into and out of the Organization -wide networks shall be managed
centrally by the IS Manager which shall provide the necessary security and access
controls to ensure the integrity of all City databases and systems This includes
Internet firewalls and proxy servers
4.2.4 Desktop Workstations Dell Pentium II/Windows 95
Desktop standards will be approved by the ETRC (see section 6) and all department computer
workstations will conform to this standard It is the City's policy to use brand name computers
(i a Gartner Group Tier 1 manufacturers only) and purchase 3 year on -site warranties with
Office 97 pre - installed The specific configuration parameters and vendor preferences will be
established in the Approved Technology List described in the next section
4.2.5 Office Space
Final Draft
The City will provide ISD adequate office space for both in -house staff and outsource service
suppliers to perform their job functions effectively There will be storage and staging areas for
receipt of equipment and analysis of problem equipment with adequate lighting, power, and
security for efficient operation
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4.2.6 Traininq Room
The City will provide a permanent computer training area to enable training on all computer
system technologies deployed throughout the City This will include a computer lab with
appropriately configured workstations for formal classroom training and display equipment
such as video, large screen monitors, and screens A library of training videos and CBT
(Computer Based Training) and viewing equipment will be available for use and /or checkout
4.3 FUNDING
As a strategic resource, all Organization -wide applications will be supported as part of the City's general
support services budget The overhead costs for supporting the network infrastructure will be
computed by factoring in the training, maintenance and software license costs for network equipment,
servers, and desktop computers with a labor formula of 1 FTE network technician for each 150 active
network nodes or portion thereof and 1 FTE manager Clerical and administrative assistance will be
provided from the general Finance department pool
As part of the annual budgeting process, departments will be assessed on an annual basis based on
the pro-rata costs for the number of active network ports used by the department Incremental costs for
application file servers or other additional support costs will be applied as necessary Capital
Improvement Project requests for technology - related project will go through the ISD evaluation process
described in subsequent sections Irrespective of monetary considerations for any technology project,
impact on existing IS resources will be a consideration in approving and prioritizing projects for
implementation
4.4 TRAINING
Training for use of all Organization -wide computer applications will be provided as part of regular staff
development and not less than four hours per year per application (i a ma /or system) New hires will be
trained as part of employee orientation or required to demonstrate the requisite skills as a condition of
employment Funding for training will come from a staff development budget under the Human
Resources department Al new technology projects will include adequate training funds, both for initial
installation as well as on -going support
4.5 APPLICATION SUPPORT
All Organizabon -wide applications will receive first her support from ISD which shall act as liaison
between users and any external vendor - contracted support resources Departmental applications shall
appoint a departmental technology or system coordinator who shall provide first tier support for
application issues and coordinate software updates, patches, and other technical issues with ISD and
act as liaison between departmental users and the application vendor /provider
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CITYOFELSEGUNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE 31
5.0 TECHNOLOGYACQU/SITION
There will always be more needs than technology resources available to serve those needs Each
request for additional or enhanced technology resources must be put In perspective to the vast array of
needs throughout the City This means each Technology Proposal for new or enhanced technology
applications should be subject to technical analysis, identification of viable alternatives, and priontization
in the face of other requests
5.1 TECHNICAL REVIEW
A credible technology expert should review each Proposal by to ensure its technical and functional
viability The claims of the marketing and sales people for the new technology products are often more
promise than reality A technical review and write up In layman's terminology will help those who must
make priority decisions understand the practical and realistic Implications of the proposed new
system(s)
The approach for a technical review will answer the following questions with assistance from the IS
Manager
➢ What Is the problem that will be solved —what Is the expected outcome and benefit?
➢ What precipitated the need or caused the problem?
➢ What happens If we do nothing?
➢ What, if any, solutions have already been considered and/or ruled out?
➢ What are at least two alternative solutions to the problem/need?
➢ What other systems, databases, and /or departments might be Impacted? How?
Any request that Involves Installing software on a City-owned computer, connection to any network
device, or that uses Information contained In the databases Identified In Section 3 must go through a
Technical Review process The process will be divided Into three levels of analysis based on the scope
of the protect and the impact it may have on other City technologies ISD will determine into which level
a request will fall and assist developing the request into a Proposal upon which action can be taken
Records will be kept on all requests to document relevant research and, at a minimum, answers to the
above questions
5.1.1 Level 1 Technology Request
Requests for computer systems, software, or peripherals that are In the Approved Technology
List and which are funded from departmental budget, unfunded under $7500 within the
department's discretionary budget or approved Capital Improvement Program funds require
only a review from the IS Manager and a completed New Technology Request form
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CITY OF EL SEGUNDO, CALIFORNIA
PAGE 32 DECISION MAKING
5.1.2 Level 2 Technology Request
MASTER PLAN FOR TECHNOLOGY
1998 -200
Level 2 requests for computer systems, hardware, software, or peripherals meet the following
criteria
➢ Item(s) appear on the Obsolete Technology List, or,
➢ Initial cost Is less than $10,000 and/or annual costs are less than $2000, or,
➢ No new appropriations are required, or,
➢ Requires additional ISD resources
Approval may be granted jointly by City Manager, IS Manager and Department head with
ETRC notification after- the -fact
5.1.3 Level 3 Technology Request
In addition to meeting one or more Level 2 criteria, Level 3 requests for computer systems,
hardware, software, or peripherals meet at least one of the following criteria
➢ Analysis indicates Impact on more than one Department or existing system(s), or,
➢ Requires additional appropnaton, or,
➢ Initial cost is more than $10,000 and/or annual costs exceed $2000
5.2 EVALUATION CRITERIA
These criteria should be designed to develop a balanced application of City technology resources
throughout all of departments in the City according to Individual needs and overall benefit Following
are some examples of criteria that could be used
A COST JUSTIFICATION (Cost savings or revenue generation)
Final Draft
Each new protect must be evaluated In the context of one or more alternatives to ensure that
the most appropriate and cost- effective solution Is chosen All relevant costs must be
considered Including the "opportunity' costs associated with adding additional workload on
other departments (e g ISD) Cost review will Include the following
• Initial purchase
• Ongoing maintenance/repair /support (external and Intemal)
• Initial training of staff include procedural Integration or redesign
• On -going training for new employees
• Data loading/conversion from existing data sources
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
1998-2000 ACQUISITION PROCESS PAGE 33
• Integration/interface with existing systems
• Obsolescence/replacement cost after the useful life of the system
Benefits must be measured In reasonably tangible form Time savings resulting from
Increased productivity must be measured in either reduced salary expenses or job
reassignment in other needy areas Expense reduction should be a primary focus
B CITIZEN /COMMUNITY BENEFIT
Benefit to the community Is represented by high visibility to citizens and reduction of
paperwork, visits to City departments, faster response, etc Direct benefit is that which they
can directly experience Indirect benefits are less visible in the form of improved efficiency,
reduction of problems/errors, etc
C COMPATIBLE WITH OTHER CITY TECHNOLOGIES
The proposed technology should be compatible with existing technologies and/or consistent
with the Technology Master Plan
D STAFF BENEFIT
Benefit to staff is measured by both the degree to which affected staff may benefit in the form
of improved productivity or reduced error rates and the number of staff affected
E PUBLIC (COUNCIL) EXPECTATION
Expectations are usually reflected by what other cities and organizations are doing with respect
to technology or the public's willingness to sacrifice other services to receive the benefits of the
proposed system(s)
F EXTERNAL (STATE/FEDERAL) MANDATE
Often external agencies encourage or require automated or electronic interfaces that require a
technological solution in order to comply
H PROVEN TECHNOLOGY
The City does not have the resources, in most cases, to experiment with new technologies,
even if it is'Yree"
I RESOURCE REQUIREMENTS
Tech Master Plan -
Even If a project can be paid for entirely by the department, If it requires resources (computer
or human) from the City, it may impact other operations or departments
Draft
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CITY OF EL SEG UNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE 34
6.0 TECHNOLOGY DECISION MAKING
All City Investments in computer and related technologies should be analyzed for technical Integrity and
equitably distributed to areas of need Annual allocations to each department should be based on
availability of funds and urgency of need The acquisition process should be structured to facilitate the
consideration of new applications of technology In appropriate areas, but evaluated against
established standards and criteria so that it can be effectively Implemented and supported over the long
term
6.1 COMMITTEES
The role of committees in the decision - making process is to ensure the equitable distribution of
technology resources across all City departments The meeting schedules are determined by the
committee themselves, but shall be at least quarterly
6.1.1 EXECUTIVE TECHNOLOGY REVIEW COMMITTEE (ETRC)
For high level technology policies and annual distribution of technology resources City-wide,
there will be a representative standing committee referred to as the Executive Technology
Review Committee (ETRC) that performs the following functions at least once each year
➢ Reviews the Technology Master Plan to see if it is still relevant to current
technical, fiscal, and political realities
➢ Reviews Level 3 Technology Proposals for purchase of computer
hardwarelsoftware systems,
➢ Reviews the Evaluation Criteria for Technology Projects
➢ Reviews the Approved /Obsolete Technology Lists
• Recommends the level of allocation of technology resources throughout the City
for departmental applications through budget and organizational (staffing) policies
• Reviews problems and complaints and periodically conducts a City-wide
Satisfaction /Needs Assessment survey
Committee membership shall include all department heads or their designees, the City
Manager, and the IS Manager as a non - voting chair Other meetings of the ETRC (at least
quarterly) will consider protect pnontvztion, creation of Task Force committees, or other policy
and procedure issues that the IS Manager may require The ISD will be responsible to take
minutes and distribute them to Committee members after each regular meeting
The ETRC will take recommendations to the City Manager /City Council based on the
evaluative process outlined herein It is the Council's prerogative to override an ETRC project
denial and provide funding for a specific Technology Request, but It is the ETRC's role to
establish the prioritization of the projects for ISD
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16.1.2 Task Forces
Whenever technology projects or issues involve multiple departments, the IS Manager may
create an ad hoc Task Force to assist in the gathering of collective inforation about the
needs In all affected departments Again, the IS Manager is the non - voting chair and
facilitator of the committee and will work with departmental representatives (appointed by the
department heads at the IS Manager's request) to thoroughly define the collective needs for
the project at hand. Current Task Forces are
Intemet Task Force
This group is charged with the responsibility to help with the design of the City's
departmental web pages, determine what information will be made available, and
how it will be maintained
GIS Task Force
This group is charged to define the requirements of a geographic information system
database to which vanous Informational elements from other City databases are
linked
Imaoina Task Force
This group is charged with determining document management standards and when,
where, and how documents are stored electronically and accessed both Intemally
and by the public
6.1.3 Technology Advisory Group (TAG)
The primary role of ISD is to provide and support the Infrastructure on which all of the various
departmental applications operate This also Includes the integration of systems and
databases where necessary and making sure that the integrity of all city data in the
Informational databases is maintained Each department must have a designated
Technology Liaison or Coordinator who is responsible for the application software used by the
department and who Is the primary interface between the vendor /manufacturer of the
software and the City A special committee of departmental liaisons will meet with the IS
Manager each month to review operational issues such as system performance, security,
upcoming changes in applications announced by the software providers, and other issues
affecting the computing environment anywhere in the City This committee will be call the
Technology Advisory Group (TAG) and shall be chaired by the IS Manager Monthly meeting
attendance is mandatory from each department and each participant is responsible for
reporting back to the department the outcome of each meeting
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PAGE 36 DECISION MAKING 199 8-2000
6.2 CITY TECHNOLOGY STANDARDS
The City will establish standards for technology that can be supported by It which will be employed by
staff throughout all sites and departments These standards are set by the ETRC, and assume
Institutional support and training and tacit approval for acquisition
There are cases In which adherence to standards may not yield the best solution In these Isolated
cases, a non - standard solution may be approved through the normal Technology Proposal process and
either authorized or denied by the City Manager However, Individuals may opt not to follow supported
standards after recommendation by the advisors and ETRC These Individuals are, therefore,
responsible for their non - standard choices
The vehicle for establishing these standards shall be the following lists, revised and published each
year by the ETRC as part of Its annual planning agenda
6.2.1 APPROVED TECHNOLOGY LIST
This Is a list of computers, peripherals, other devices and wiring schemes for which the City
has contracts and Internal resources for maintenance and repair and which are compatible with
the established computing environments at the sites and departments Any staff or department
purchase request for any device on this list will be subject to a Technical Review (to ensure
appropriateness for Its Intended use and Inclusion of full cost for wiring, maintenance, training,
etc), but will not require prior Committee approval at any level
6.4.2 OBSOLETE TECHNOLOGY LIST
This list Is developed In order to phase out products determined to be Inappropriate for
continued use However, as long as the products, devices, or wiring schemes continue to
provide productive use, the Institution will continue to support them New acquisitions of
products, devices, or wiring schemes on this list will require a Technical Review and prior
Committee approval (I a, they must be clearly demonstrated that a special need exists)
6.3 TECHNOLOGY PROPOSALS
The City has established a process whereby technology needs can be addressed on an on -going basis
at any level of the organization It is not possible for any one person or department to keep pace with
changing technologies that may affect any or all areas of city operations Therefore, the City must have
a straightforward procedure to allow suggestions or Technology Requests' to be appropriately reviewed
and become'Technology Proposals' to be either approved or denied based on its alignment with City
goals
6.3.1 PROPOSAL FORMAT I
The primary element of any technology proposal must be the expected functional outcome of
the protect It should take the form of a list of features and functions against which the
delivered products and services can be measured and should be the basis for acceptance and
payment This list of features and functions should be the specifications for the procurement or
development process and Included In purchase orders, Requests for Proposal/Bids/Quotes, or
other documents presented to prospective vendors or suppliers
Following the functional requirements of the protect, a comprehensive and competitive analysis
of various alternative solutions should Include a quantitative analysis of the following
➢ Degree of compliance with the technical specifications,
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
199 8-2000 DECISION MAk1NG PAGE 37
➢ Initial cost of products and services,
➢ All costs for preparation, configuration, setup, pre - Installation planning, etc ,
➢ Costs for technical and end -user training, both Initially and on- going,
➢ Costs for data conversion and Interfaces and /or Integration with existing databases,
➢ Warranty terms and provisions, as well as costs for on -going maintenance and support
Before any purchase Is made, the City must be assured of the competence and reliability of the
vendor or service provider For all major technology purchases, the suppliers must meet the
following qualifications
➢ It must be a financially stable business with a consistent record of profitability,
➢ The products/services must be strategic and a major part of their business plan,
➢ Support resources must be readily available,
➢ There must be credible references that can attest to their ability to deliver the proposed
products/services to the City
6.3.2 REVIEW PROCESS
The diagram below shows the process for the three levels of Technology Proposals (as
determined by ISD analysis)
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Solutions
Requesting
Dept
Functional
Training/
Advisor
Maintenance
Projects
Tech
Request
Level
Development
Proposal
Projects
Tech Task
City
Modification
Force
Leve /2
Manager
Projects
Proposal
Purchasing
Acquisition
Technical
Approved
Advisor
Projects
Advisor
Leven
Technology
Proposal
List
purchasing
is
Dept
Manger
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CITY OF EL SEGUNDO, CALIFORNIA
PAGE 38
MASTER PLAN FOR TECHNOLOGY
MAKING 1998 -2000
A Level 1 Proposal can be processed through normal City purchasing procedures If ISD
resources are required for Implementation or support, delivery and Implementation must be
coordinated and approved by the IS Manager A Level 2 Proposal may be approved by the
City Manager and the ETRC will be advised at its next regularly scheduled meeting A Level 3
Proposal requires ETRC review and recommendation before City Manager approval and
priontization Conversion of a Technology Request Into a Technology Proposal and
assignment of Level 1, 2 or 3 will be done by the IS Manager according to the criteria outlined
in Section 51 TECHNICAL REVIEW
6.4 TECHNOLOGY PROJECTS
The implications of approval for each Technology Proposal are cumulative In addition, residual
problems and changes with existing operational technology applications require City and /or
departmental resources Monitoring the resource commitments of ISD staff and equipment and
communicating the implications of changes is the responsibility of the IS Manager The ultimate
decision as to how to re- pnontize protects based on changing circumstances (new Technology
Proposals, unforeseen problems, external mandates, etc) rests with the City Manager However, the
IS Manager, in concert with the requesting department, must present the protect resource requirements
for all existing and new Technology Protects to the ETRC in a concise and digestible form so that
everyone understands the implications of the decisions they must make The ETRC will apply the
criteria to the Proposal to rank it in the context of other outstanding Technology Proposals
6.4.1 TYPES OF PROJECTS
A TRAINING/MAINTENANCE PROJECTS
With appropnate analysis, many of the Proposals can be addressed by better use of
existing technology rather than buying new technologies There Is a wealth of
technology resources throughout the City, which, through re- training or maintenance,
can solve many of the problems that will arise in the future Part of the Technical
Review process (which is a Protect In itself for ISD staff) Is to try to find solutions within
existing technology resources
B MODIFICATION PROJECTS
Sometimes, particularly with computer software, it is possible to modify existing
applications to solve changing needs rather than bring In totally new or replacement
technologies Such Maintenance Protects are often deceptively complex and require
more time and effort than might be expected from non - technicians Sometimes, fixing
one part breaks something else and explodes the scope of the Protect beyond original
estimates When this occurs, the CIO must advise the DTAC and let them re -asses
priorities
Each Modification Protect should go through the following steps and resource and
time estimates given for the tasks necessary within each
■ DESIGN The technical specifications for the protect should be carefully
defined so that the software technicians know exactly what the outcome
should look like
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■ REVIEW The person or department requesting the modification should
review and sign off the DESIGN document
• CODING The actual program modifications are usually only a small part
of the process
• TESTING Someone other than the software technician(s) doing the
coding should be asked to test and approve the modifications against the
DESIGN document
• DOCUMENTATION The final Systems Documentation (technical) and
User Documentation (procedural) and Operational Documentation should
be completed before any attempt to Implement the change Is made
• TRAINING This step Involves teaching people who will be using the
system all of the procedural and operational aspects of the modifications
• IMPLEMENTATION This step Involves data conversion (if necessary)
and Integration of the new system Into the procedural routine of Its users
C ACQUISITION PROJECTS
In cases where neither A or B above applies, it may be necessary to buy the
technology from extemal sources While this sounds simple, it Involves a carefully
defined process of technical specification, analysis and evaluation of altemative
products (usually through a competitive bidding process), and negotiation of contracts
and final configuration Once the purchase is made, there is significant coordination of
training, delivery, site preparation and other activities which elongates the duration of
the Project to several months, even on small procurements
The ngor of the definition of the functional requirements should be no less for
Acquisition Projects than for Development(Modification Projects It is crucial that dear
and precise functional objectives and expectations be made dear to vendors so that
there is a way to assess the effectiveness of the product once it is delivered but before
it is paid for At a minimum, the following steps are required
• SPECIFICATIONS These should be carefully and specifically
documented in functional (not technical) terms so that vendors are clear
as to the intended use of the system
• SOLICITATION Whether it Is a formal competitive bid (410,000), an
informal bid ( <$10,000), or a request for quotes ( <$7,500), involvement of
as many different vendors and products as possible, not just one specific
product, Is encouraged The "sole source" concept is usually not
applicable in today's technology environments
■ EVALUATION Be sure to Involve the potential users In the evaluation,
check references thoroughly, and objectively evaluate the proposals
against the functional specifications defined In the first step above
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MASTER PLAN FOR TECHNOLOGY
MAKING 1998 -2000
■ NEGOTIATE AND AWARD The contract, license, or agreement Is a
significant part of the process and should not be signed without careful
scrutiny
■ INSTALUTEST Define a specific Acceptance plan so that the system is
tested against the specifications before it Is accepted Data conversion
should be done as part of this test, since this Is often a problem with new
systems
■ TRAIN Train the users and make whatever changes to procedures and
documentation necessary to integrate the system into the regular routine
■ IMPLEMENT This should put the new system into operation
D DEVELOPMENT PROJECTS
Although it is expressly defined as the least desirable technique, there are
circumstances when it will be necessary to develop the technology (usually writing
software) in -house In these situations, the Protect must Involve design,
documentation, testing, training, and Implementation and requires significant technical
resources and time It Is the responsibility of the IS Manager to ensure that all phases
of the Protect are satisfactorily completed and that the ETRC is apprised of the
progress of the Protect
Each Development Protect should go through the following steps and resource and
time estimates given for the tasks necessary within each
■ DESIGN The technical specifications for the protect should be carefully
defined so that the software technicians know exactly what the outcome
should look like
■ REVIEW The person or department requesting the modification should
review and sign off the DESIGN document
■ CODING The actual programs are usually only a small part of the
process
■ TESTING Someone other than the software technician(s) doing the
coding should be asked to test and approve the new system against the
DESIGN document
■ DOCUMENTATION The final Systems Documentation (technical) and
User Documentation (procedural) and Operational Documentation should
be completed before any attempt to Implement the system is made
■ TRAINING This step involves teaching people who will be using the
system all of the procedural and operational aspects of the new system
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1998-2000 DECISION MAIONG PAGE 41
Tech Master Plan - Final Draft
■ IMPLEMENTATION This step Involves data conversion (If necessary)
and Integration of the new system Into the procedural routine of its users
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CITY OF EL SEGUNDO, CALIFORNIA
1998 -2000 MASTER PLAN FOR TECHNOLOGY PAGE 43
7.0 POLICIES AND PROCEDURES
With the sizeable Investment In technology, there must be policies and procedures that will ensure Its
appropriate use, prevent unauthorized access or abuse, and provide for the safety and security of the
Information maintained In corporate databases To this end, the ETRC shall be responsible for the periodic
review of technology related policies published in Its Administrative Regulations
7.1 Appropriate Use Policies
Employees granted access to equipment and software owned and /or licensed by the City will be
instructed regarding these provisions upon initial hiring and then reviewed at least annually through
corporate in -service training dedicated to both departmental and Organization -wide technology
systems Once so instructed, failure to abide by these policies and procedures will result in disciplinary
action
7.1.1 Electronic Mail
Electronic mail is an essential tool for communication both within and without the City All
appropriate staff positions will be given email accounts for communicating City business
intemally and over the Internet The computer hardware and software tools will be managed
and supported by ISD and standardized throughout the City All messages, documents, and
other information transmitted through the City's email system are the property of the City and
subject to review by appropriate authorities Messages designated as confidential between
City employees shall remain confidential and secure unless required to be reviewed by legal
order or the City Manager
Electronic mall may also be used as a messaging service to transmit certain transactions for
various application systems To this end, the acquisition of systems requiring such messaging
services must be compatible with the City's email system
7.1.2 Software piracy /Personal software or hardware
All software Installed on any City computer must be registered through the IS Manager which
shall maintain a log of all such Installations and validate appropriate licensing CD's and
Instruction manuals as well as registration certificates may be kept by the department except
for software designated as Organization -wide ISD will, from time to time, audit Installed
software throughout the City and Department heads are responsible to ensure that illegal
copies of software are not proliferated in their departments
7.1.3 Passwords
Each employee must use their own personal logon ID and password when using any City
network workstation Passwords must not be shared, and if workstations are shared, one user
must logout before another user can begin using the computer Although passwords are
created and maintained by each user, the IS Manager will retain administrative rights to every
computer workstation and network device
7.1.4 Access to remote resources (e.g. Internet)
Department heads shall designate which specific positions require email accounts and access
to external networks such as the Internet ISD will provide appropriate permissions to specific
network accounts as directed by the Department heads and document all such requests and
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CITY OF EL SEGUNDO, CALIFORNIA
PAGE 44 POLICIES AND
MASTER PLAN FOR TECHNOLOGY
1998 -2000
changes Each department will appoint a webmaster to edit and maintain the content of the
department web page(s) and who will coordinate both design and content Issues with the IS
webmaster
7.2 Security and Controlled Access
Each Individual is responsible to ensure that Information contained In the City corporate databases Is
protected against unauthorized access, yet available to appropriate use and review
7.2.1 Passwords and Login IN
The City's Personnel Action form will include an area to designate If a new (or re- positioned)
employee should have a network logon ID, Internet Access, email account, and to which
groups he/she will belong The network account groups will be defined as follows
➢ City -wide [CITY]
➢ Departments [ADMIN, ECON DEV, CITY CLERK, HR, PUBLIC WORKS, PLANNING,
BLDG & SAFETY, TREASURER, FINANCE, ATTORNEY, POLICE, FIRE, LIBRARY,
REC /PARKS]
➢ Permanent full -time & part-time employees [FULL -TIME, PART -TIME]
➢ Temporary & part-time employees [TEMP EMPL]
➢ Sub - department groups
➢ Bargaining unit groups
➢ Department Heads [DEPT HEADS]
➢ City Council [COUNCIL]
➢ Commissions [PLANNING, ? ?]
7.2.2 Sensitive and Confidential Information
The network file system Is set up to allow for personal network directories, called 'Home'
directories on which all working documents for employees should be stored Local 'C' drives
should not be used for any permanent storage, as only the network drives are backed up to
tape There are department directories which are restricted to access by members of the
department groups only There is a Protects directory which accommodates protect directories
with specific access granted to Individuals participating In the project activities Finally, there Is
the Share directory for Interim storage for files to be shared among any and all departments in
the City
7.2.3 Passwords
For every server, router, or Intelligent network device for which there is a password for
administrative access, a sealed envelope will be retained each by Human Resources and the
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
199 8-2000 POLICIES AND PROCEDURES PAGE 45
IS Manager containing a list of each device, Its location, and Its password(s) In the event tht
Is an emergency that requires opening one of the envelopes, as soon as possible thereafter,
the IS Manager will reassign passwords on all devices whose passwords were exposed and
create a new list to be sealed in envelopes
7.3 Emergency Preparedness and Disaster Recovery
It is never possible to predict the time or the nature of disasters or catastrophes that may disrupt the
normal operation of the City and corrupt or destroy critical computer systems and the information
contained within them It is the responsibility of the Technology Services Department to plan for and
test disaster recovery measures that will protect such information from destruction and provide for the
timely recovery of critical system into temporary or permanent operational status
7.3.1 System Backup
ISD will be responsible for regular backups of all files stored on central file servers, application
servers, and database servers Incremental backups of all changes files will be done dally, a
full data backup will be done weekly, and a full system backup done once each month saving
all registry and configuration Information for a full system restore if needed The media will be
rotated on a four to five week cycle so that restoration can be made from the last monthly
backup Backed up media will be stored off -site after each weekly and monthly backup
ISD will test random selected file restoration at least monthly as part of the full system backup
process Files stored on local workstations will not be backed up by ISD and will be the
responsibility of the users assigned to the workstations to either move critical files to a file
server directory or make other arrangements for backup
Departmental servers not part of the City's central server farm are the responsibility of the
department to provide backup Departmental backups must follow the same sequence and
strategy as the central server backups
7.3.2 Physical Security
Al computer and network equipment in use in the City will be secured from damage of loss due
to earthquake, fire, power failure, water, and theft or vandalism
7.3.2.1 Earthquake Security
All central servers and network equipment will be mounted in racks and/or frames
secured to the floor and a supporting wall Remote network equipment will be
mounted in secured racks or bolted to the floor or supporting wall
Desktop workstations will be placed on appropriate desk areas away from the edges
of the desk area Tower units will be placed on the floor adjacent to the desk, resting
against one side of the desk
Printers and other peripheral equipment must also be placed securely on desk areas
or on stands designed to support such equipment When possible, it should be placed
near a supporting wall
7.3.2.2 Fire Security
Tech Master Plan - Final
The main computer room(s) in all buildings where central servers and equipment are
operating will be equipped with appropriate fire alarms and halogen fire extinguishing
equipment which can be either manually or automatically deployed
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7.3.2.3 Water Security
All central servers and equipment shall be placed in rooms above the basement level
and with ceiling and roof protection designed to divert water that may Intrude as a
result of rain, floods, and /or leaks in the roof or plumbing in and around the computer
room(s)
7.3.2.4 Power protection
Al central servers and equipment will be place on unlnterruptible power sources
sufficient to continue operation for up to 15 minutes in the event of a power loss or
failure Where possible, a sustained power loss of over 5 minutes will Initiate an
orderly shutdown of the equipment in order to prevent data loss or corruption
7.3.2.5 Intrusion alarm
All central computer rooms will be secured with alarmed entry Passcodes for entry
will be managed and maintained by the IS Manager in the same manner are
passwords for servers and network equipment
7.3.3 Hot site
Arrangements shall be made with another City or business In the area to use as a hot site in
the event that a disaster destroys any of the City's critical computer systems The site must
have compatible hardware and software and provisions must be made to use the system for
critical operations until the City's computing environment is restored and arrangements for
emergency access provided contractually either through reciprocation or for a fee There must
be an annual exercise to test the transfer of operations to ensure that it works and to document
the process for both the City and the hot site
In some cases, there maybe different hot sites for different systems Departments are
responsible for arranging hot sites for departmental servers and applications
7.3.4 Year 2000 Readiness
The advent of the year 2000 brings the possibility of problems with many hardware and
software systems A list of potential problems areas include
➢ Computer file /application /database servers
➢ Desktop computers
➢ Laptop computers
➢ Network equipment — hubs, routers, switches
➢ FAX machines
➢ PBX and telephone keysystems
➢ Copier equipment
➢ Computer software of any type
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CITY OF EL SEGUNDO, CALIFORNIA MASTER PLAN FOR TECHNOLOGY
1998 -2000 POLICIES AND PROCEDURES PAGE 47
➢ Meters
➢ Thermostats
The City will appoint a Task Force to research the potential problem areas and determine the
scope of the potential problem The focus of the Y2K Task Force shall be to
Tech Master Plan - Final Draft
➢ Inventory all of the Items In each of the above categories
➢ Get a written statement of Y2K compliance from the manufacturer
➢ Where possible, test the unit for transition to and operation In the year 2000
➢ Develop a contingency plan for operation for all units that cannot be tested or for
which the manufacturer cannot validate Y2K compliance
➢ Identify all of the units that must be replaced before December 1999
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CITY OF EL SEGUNDO
Administrative Regulations
t ci;-6
CITY OF EL SEGUNDO
Technology Procurement and Use Policies
KERRY CONSULTING GROUP
® Keay Consulting Group
Claremont, CA 91711
L�-7
Table of Contents
TECHNOLOGY AT CITY OF EL
SEGUNDO................ ..............................1
PURPOSE
1
Technology Acquisition
1
Training .
3
Executive Technology Review
Committee
3
Policies and Procedures
3
TECHNOLOGY ACQUISITION .......... 4
Approved Technology List
4
Obsolete Technology List
4
Technology Request
5
TRAINING ............... .............................12
New Employees
12
In- service Training
12
POLICIES AND PROCEDURES ..... ...
13
Network Accounts
13
Email
14
Informational Databases
14
Personal Hardware/Software
15
External Networks and Databases
15
Internal Network Navigation/Browsing
15
Disclaimers
16
EMERGENCY PREPAREDNESS .......
17
System Backup
17
Hot -site Exchange
17
Disaster Drills
17
1S'75-
Technology at City of El
Segundo
The use of technology in the form of haniam, software, and
speaahZed procedures is solely for the impmuement of the eciency
and level of service provided to our a #7,enc
ethnology as used in the context is defined as any automated or semi-
mated device and /or process involved in the day - to-day operational tasks
that may be performed by employees of the City. As more of these functions
are unproved, enhanced, and even replaced by technology, and with the
interconnectivtty of these devices within the City and with the global enterprise, it is
imperative that use of this technology be properly managed to optutuze its
effectiveness and to eliminate abuse.
Technology, as defined herein, includes telephones, copiers, desktop computers,
networked computers and servers, printers, laptop /palmtop portable computers, and
any related devices. Such equipment and systems are part of the tools associated with
various positions and lob functions within the City and not assigned to or owned by
individuals.
It is the purpose of this manual to define the roles and responsibilities with respect to
technology and to establish policies and procedures regarding their use. This manual
shall define such procedures in each of the following areas:
Technology AequlsMon
The purchase of any computer hardware, software, or peripherals product and /or
services related to them shall be subject to the availability of budgeted funds, the
analysis and review of the IS Manager, and the approval of the City Manager. The
process defined herein establishes the framework for al] technology - related
procurements in any City department.
1 S 1
TECHNOLOGY AT CITY OF EL SEGUNDO
Training
Training in the use of any and all technology tools shall be the joint responsibility of
each department and the Human Resources department Description of the skills
required will be part of each position's job description and testing and /or training part
of each employee's new hire orientation procedure. Periodic in- service training will be
conducted by Information Services for City -wade applications such as email and word
process and by each department for departmental applications to ensure that
employee skills with respect to the installed technology systems are up to date.
Executive Technology Review Commktee
The City will sustain an on -going committee with representation from each
department which shall be charged with the responsibility to develop
recommendations for technology- related policies and procedures, priorities for
submitted Technology Requests/Proposals (Level 3), and approval of the Approved
and Obsolete Technology Iasts. The IS Manager shall be the non - voting chair of the
ETRC and setup and coordinate all meetings.
Policies and Procedures
Appropriate use policies and operational policies shall be established and City Council
adopted and published as part of the City's Administrative Regulations. The ETRC
will penodncally review these policies and procedures and make recommendations for
change as needed.
s
No
Technology Acquisition
The purpose of policies relating to the acquisition of computer hardware, software
and related products and services is to ensure that each component is compatible with
existing hardware and systems throughout the City so that they can be connected, if
necessary, to networks and other devices, and that the resources (people, facilities,
money) to support the network are available throughout its expected usefiil life. To
this end, the City will identify appropriate products, either by brand name and model
or by sufficient technical specifications that meet this criteria or are being phased out
of operation due to obsolescence.
Approved Technology List
The IS Manager shall manage and maintain an Approved Hardware List that will be
made available in both hard copy and electronic form on a shared network file
directory and /or Intranet web site. The list will include all necessary component
specifications, suggested manufacturer(s), sources for purchase and prices From time
to tune, items may be added to the list or modified at the discretion of the IS Manager
who will subnut the changes to the ETRC at the next meeting.
Obsolete Technology List
When a product is placed on the Obsolete Technology last, it may remain in service
and use until it must be replaced because of functional need or the elimination of
maintenance and support from the manufacturer or other supplier. If a department
feels they must purchase an item on this hst, they must submit a detailed justification
for review and approval by the IS Manager, the ETRC, and the City Manager.
Appendix A contains the Approved and Obsolete Technology Lists for the City of El
Segundo.
4
iql
Technology Request
Whether replacing or upgrading existing equipment and /or software or acquiring a
new system, all requests for technology must be initiated with a Technology Request
Form below. Appendix B contains the M -size form.
of the
non - action:
considered:
Fs3:
by
Submilting InIonnationz
Requestor completes the date of the subnnttal and the person and department
submitting it.
s
19 a-
Reaelving Information:
When IS receives the request, it is logged and given a project title and the gray areas
filled out
ProblorwRequoirb
The submitter must explain the underlying problem creating the need for the request
This will become the functional outcome against which any technology procurement
or project is measured.
Cause of the problemlroquest:
This should describe the precipitating event that caused the need for the request This
could be something as simple as the "equipment broke down and cannot be repaired"
to a change in Federal or State laws that necessitate a new process or function in the
City.
Consequences of non - action:
To help establish the urgency of the request, the subirutter should explain what will
happen if nothing is done in response to the request
Solutions considered:
In many cases, the submitting department may be aware of specific products or
solutions that may be a potential solution to the problem(s) described. This would
then become the starting point for an analysis of alternative solutions.
Available Budget:
All requests must have an identified source of funding for the project, approved by
the Department head and venfied by the Finance Department If the request is part
of a Capital Project request for the annual Budget process, an estimate should be given
for what the Department can afford. The budget information should also identify the
source for on -going support and /or maintenance costs associated with the project.
Cost Summary.
With the information provided on the Technology Request Form, the IS Manager will
begin an analysis of alternative solutions to the problem(s) described. This will likely
involve meetings with the requestor and research on various products and services
that might be appropriate. The details of the cost analysis shall involve the following
form, called the Technology Project Cost Evaluation Form (Microsoft EXCEL)
consisting of two parts: 1) Cost Evaluation and 2) Feature /Function Checklist A
sample of this form is included in Appendix C. For each project there will be at least
two different solution options that should be investigated and priced. If the five year
total cost of a system solution is over $10,000, three solution alternatives must be
considered. A Cost Evaluation Form should be completed for each option. The
Cost Evaluation matrix identifies the following information in each of four areas, as
applicable Application (i.e. software); Hardware; System Software and Utilities (e.g.
Operating System, Database manager, etc); and Consulting support (i.e labor related
costs) —
Iq3
MANUFACTURER
Identify the maker or originator of the product or service quoted
MODEL /VERSION
Identify the particular model or version for which costs are quoted
DESCRIPTION
Describe the function of the proposed product or service in layman's tens
SOURCE /SUPPLIER
Identify the source of the quote and potential supplier of the product or service
INITIAL PRODUCT COST
Indicate the product cost, license fee, or other "up front" or initial costs associated
with the product or service
CONFIGURATION /SETUP
Identify the person-days and costs (including travel expenses, if applicable) associated
with configunng, installing, and /or setting up the component described
TRAINING
Specify the number of days and costs (including travel expenses) for training City staff
to use the product
1sT YEAR MAINTENANCE/ SUPPORT
Indicate the cost of maintenance/support for the first year of operation /ownership
This will likely be less than a typical annual cost if there is a warranty period for the
product or service All products must include at least one year of on -site
maintenance /support after initial installation /implementation
ANNUAL MAINTENANCE /SUPPORT
After all warranties have expired, what are the on -going costs associated with this
product or service
However, before all of the above information can be meaningful, there should be a set
of specifications— features and functions which the product must be able to perform
In order to affect an appropriate solution for the problem described. For the purpose,
the Feature /Function Worksheet will be used. For each of the four product groups
identified above, the following information should be provided by the requesting
department
j g I
MODULE /COMPONENT
Which specific area of the product does the feature apply to?
FEATURE NUMBER
This is lust a unique identifier for the described feature
FEATURE DESCRIPTION
Describe in functional outcome terms the capability required
VALUE RATING
The requestor should indicate how import the feature is to him/her A rating of 5
would indicate that it is mandatory Ratings of 4,3,2,1 would be successively less
important
CATALOG REFERENCE
In some cases, there are specific examples of the outcome required for a particular
product Sample outputs, reports, etc should be organized into a spectfications
catalog which can later be used to measure performance during acceptance testing of
the products
VENDOR COMPLIANCE
This is a subjective assessment of the vendor's ability to deliver the feature or
function A code of 3 would indicate fiill compliance A 2 indicates the vendor will
have to modify the product to meet the requiremeirt A 1 indicates that there is a
workaround to accomplish the desired outcome A 0 indicates that the product will
not perform the feature
PROJECT COST
If the vendor must modify the product to meet the requirement (a Compliance Code
of 2), this is where the estimated cost for such modification would be placed.
SCORE
The vendor's score is computed by multiplying the Value Rating tunes the
Compliance Code Adding up these scores gives a somewhat objective value to the
degree of compliance with the specifications in the Feature/Function Checklist
Using a five year extrapolated cost and a compliance score from the Feature /Function
Checklist, a Price -per -Point can be calculated to see which option represents the best
solution for the problem(s) presented
Depending on the scope of the solutions, the IS Manager can then categorize the
request into a Level 1, 2, or 3 proposal.
s
195
E0
EVALUATION
f3d"000
Lovell Proposal
If the requested products(soluhons are contained within the Approved Technology
List and the department has available budget for both initial and on -going costs, the
request can be submitted directly to Purchasing to follow the City- standard
procurement guidelines.
Level 2 Proposal
If the proposed product solution is not on the Approved Technology List and the
amount is less than $10,000 initially and the annual cost is less than $2,000, or it is on
the Obsolete Technology List, or it negatively impacts IS resources, or there are no
budgeted funds, the IS Manager, Department head, and City Manages can jointly
approve the project and submit it to Purchasing for normal procurement procedures.
The ETRC will be notified at its next regularly scheduled meeting by the IS Manager.
Level S Proposal
If one or more of the Level 2 cntena are met and the cost exceeds $10,000 (and /or
$2000 per year) or it has potential impact on one or more other departments, the
proposal must be presented to the ETRC for review and recommendation at its next
regularly scheduled meeting. The IS Manager will assist the requesting department in
presenting the request in a clear and succinct, non - technical manner. The City
Manager will consider the ETRC's recommendations and appropriately prioritize the
request among other scheduled technology projects.
s
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11
195�
Training
1g
Now Employs"
If the job description for a new employee includes the use of specific computer
applications, the Human Resources department will include an assessment of the
applacanes skills prior to offering the position. If remednation or training is necessary,
it shall be budgeted and scheduled as part of the employee orientation process using
either in -house or external training resources as appropriate
in -emWe Training
For City vide desktop and shared applications, ISD will recommend periodic in-
service training and review to keep all staff current on upgrades, patches, or newly
implemented features of these applications. These training/review workshops shall be
scheduled and budgeted through Human Resources as part of a regular staff
development program. For departmental applications, it shall be the responsibility of
each department to determine the need for refresher training and make necessary
budgetary and scheduling arrangements
1!
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'iJF f 17 / If b. J ( J 1 > q J i' FV� 4 ✓ ) i •' ! /i
/il :J 1�1J •F I�1 "I // I J
All employees, agents (mcludmg consultants, and other contract workers), and elected
officals of City granted access to use any City technology systems are subject to the
terms and conditions stated herein Such use shall be for the sole purpose of
performing tasks and job functions in the normal conduct of City business. Personal
use is specifically prohibited. All information entered and retrieved through the use of
such systems are the property of the City and may be subject to inspection by
authorized City officals. Personal use of any system includes, but is not limited to:
operation of a business; conduct of union activities; illegal activities; commercial
purposes; communication or correspondence with individuals or entities other than
for City business. Disciplinary action, up to and including dismissal and /or financial
remedy for damages, will be taken against any individual willfully violating these
policies.
Network Accounts
Logon IDs and passwords for access to City networks shall be assigned to each
employee, agent, or elected official as deemed appropriate by each department head
by the Information Services. Such logon IDs and passwords will be removed
immediately upon termination, resignation, or retirement of any person. Information
Services will require changes in passwords from time to time as necessary to ensure
appropriate security Each individual shall memorize and keep secure their own ID
and password and shall not disclose it to anyone else. No individual may change their
own password or password protect any system or document unless through
Information Services procedures.
Remote Access
Selected individuals will be given remote access to the City's network via dal-in
services Such access will be time sensitive for a limited duration and only with the
approval of the City Manager With dial-in access, employees will have the same
services as their regular account network account. 'The following form will be used to
set up such remote accounts
1s
Og06
City of E 1 Segundo
INFORMATION SERVICES DIVISION
NETWORK ACCOUNT REQUEST
Dab
Repueb.d by
Department
Authorized (SIGN
Authorization (printi.
Employee Ham.
Ospartmsnt
Position
Lotion to
speobl Perm leslonf. Internet Aeeess
Eball
Other opplloaaone
Comments
ftemot. Aeeess?
User vno be prompted for a password at the Ent
boon This should be kept secure and shared "th noane
Email
The electronic mail system (email) used by the City is for the conduct of necessary
business functions of the City and not for personal use As such the following shall
apply:
Inspection and Review
Any and all email and /or attachments thereto shall be subject to periodic
inspection by City management and may modify or delete inappropriate data
Sexual, Racist, Ethnic, or Religlous Harressment
No messages, attachments, graphics, or sounds shall contain any directly or
indirectly derogatory statements or innuendo that could be construed as sexual,
racial, ethnic, or religious harassment Department managers are responsible to
communicate this policy to all employees and create an atmosphere or tolerance
and cooperation among all workers
Political Issue*
No messages, attachments, graphics, or sounds shall contain statements which
support or oppose any political issue or candidate at local, state, or federal levels
This shall also include union issues
Informational Databases
Any information or data stored in City computer databases are the sole and exclusive
property of the City and may not be sold or disseminated in any fashion except as
prescribed by law Employees, agents, or elected officials shall not disclose such
mformation either verbally, electronically, or in printed form to anyone or any entity
outside the City except as pennitted by law and the procedures established by City
policy.
14
a0►
Personal HardwarolSoflwaro
No personal hardware or software shall be introduced into any City environment
except as coordinated by the Information Services. Any such personal hardware or
software used for City business will be subject to the same policies and procedures as
City -owned systems while installed and in use at the City.
External Networks and Databases
From time to time the City may require access to external networks (e.g. the Internet)
or databases as part of the conduct of normal business. This connection opens up a
significant vulnerability to intrusion into the City's networks from viruses, "spoofing,"
and other means. Therefore, such access shall be monitored and controlled by
systems and procedures through the Information Services. Each time any individual
connects to any external network, the following cautions shall be observed:
• No data should be downloaded from any external source that is
unknown or unidentified or is of questionable integrity
• Executable software or shareware shall be subject to the same policies
and procedures for software acquisition and must be approved
through the Information Services before it can be downloaded.
• No navigation into pornographic, religious, political, or other non -
business sites or bulletin board systems (BBS) is permitted. In
addition, no "internal' navigation or browsing of city information for
unofficial purposes is allowed.
• No charges of any kind will be accepted over any electronic network
(including the Internet) by the City.
• No City information (bank accounts, credit cards, passwords, or other
access numbers) may be given out over the Internet or other
electronic network.
Internal Network NavigationBrowsing
Although data contained on local workstations disks and shared network disks are
considered City property, employees may only access systems and data for which they
are specifically authorized Unauthorized browsing into file areas of other
departments and employees is specifically prohibited except as may be necessary as
part of a management audit or other penodic inspections. IN ANY EVENT, THE
OWNER OF SAID DATA SHALL BE NOTIFIED OF SUCH REVIEW
EITHER BEFORE OR IMMEDIATELY AFTER THE INVESTIGATION IS
COMPLETED.
15
ri-Ua
Disclaimers
Notwithstanding the above, the City assumes no liability for employee use of City
technology systems including but not limited to:
• The content of messages or attachments of any email or file transfer
over internal or external electronic networks;
The position or opinions expressed by individual employees using
technology systems and /or internal and external electronic networks.
The unauthorized use of illegally obtained or duplicated software or
data by an individual employee, agent•, or elected official in violation of
these policies.
Furthermore, confidential information that is protected by law will only be inspected
or reviewed as authorized by the custodial department or agency. There should be no
expectation of privacy for any information stored or transmitted over City networks
and systems.
Central Servers
All file and application servers for local City Hall departments and organization -wide
functions will be centrally located and operated in the City Hall computer room.
16
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System Backup
Hot-site Exchange
Disaster Drills
17
a0LI
aos
Appendix B - Technology
Request Fonn
X06
Append"oc C - Technology Cost
Evaluation Form
I�qorl
EL SEGUNDO CITY COUNCIL MEETING DATE. March 16, 1998
AGENDA ITEM STATEMENT AGENDA HEADING New Business
AGENDA DESCRIPTION.
Reorganization of human resources function, amendment to class specification for Assistant City
Manager and resolution for salary range
RECOMMENDED COUNCIL ACTION-
1 Approve reorganization
2 Approve amended class specification for Assistant City Manager and adopt new
resolution for salary range
INTRODUCTION AND BACKGROUND,
A reorganization of the department head structure is proposed to better meet the needs of the
organization
Shifting of funds among positions are also proposed
DISCUSSION
Currently, the functions related to human resources and employee risk management are performed
by a Director of Human Resources It is recommended that funding for the position be eliminated
and that the functions, along with others, be performed by funding the Assistant City Manager
position
The Assistant City Manager is an existing classification but will need to be amended Although
such positrons are typically described in generalist terms, the classification has been amended to
contain more explicit reference to human resources functions It is an At -Will positron as stated in
Municipal Code 2 28 030
Funding for the positron will come from the existing Human Resources Director positron
Although the Assistant City Manager positron tops out at a higher level, the current Human
Resources Director is at a higher salary at this time
ATTACHED SUPPORTING DOCUMENTS.
1 Class Specification
2 Salary Resolution
FISCAL IMPACT See information above
Operating Budget
Capital Improvement Budget:
Amount Requested.
Project/Account Budget
ProjectlAccount Balance Date:
Account Number
Project Phase
Appropriation Required
ao<� 13
DATE ADOPTED:
CITY OF EL SEGUNDO
ASSISTANT CITY MANAGER
DEFINITION
Under administrative direction of the City Manager, provides professional administrative assistance and
manages and /or coordinates administrative activities for the City Manager, represents the City on sensitive
community issues and serves as staff representative to committees, may act for the City Manager in his /her
absence, performs related duties as required
CLASS CHARACTERISTICS
This is a single position class in which the incumbent acts as cGhief aAssistant to the City Manager
This position is also responsible for the development and administration of assigned programs designed to
address primary areas of City service The incumbent is expected to exercise independent judgment, wisdom,
common sense, and initiative in establishing efficient and effective operations consistent with City Council
policies and administrative guidelines established by the City Manager The incumbent must also function
as a member of the City's management team and participate actively in addressing issues of concern to the
City which at times may not have a direct impact on areas of specialization
EXAMPLE OF DUTIES
Duties may includes, but are not limited to, the following
1 Assists the City Manager in enforcing and administering the provisions, laws and ordinances
governing the City, assists in the development and revision of goals and objectives for submission
to the City Council
2 Prepares and submits to the City Manager various reports on the administrative activities of City
operations
3 Provides professional administrative and analytical assistance to the City Manager regarding City-
wide issues, programs, or operations
4 Prepares comprehensive reports, drafts, policies, operating procedures, administrative manuals,
ordinances, and resolutions, recommends appropriate alternatives and courses of policy action,
implements policies and procedures relating to the administrative activities of the City Manager's
office
5 Assists the City Manager in preparing the budget by analyzing and researching various expenditure
and revenue issues, and commenting on proposed departmental budgets, enhancement alternatives
and makes recommendations
6 Performs analysis of legislation and advises the City Manager of City impact, coordinates lobbyist
activities and represents the City on pending state and federal legislation
7 Conducts or directs, as assigned, project and program activities, manages projects of special concern
to the City such as Hyperion, LAX, and other highly sensitive programs /projects as assigned by the
City Manager, administers contracts as assigned
ao9
ASSISTANT CITY MANAGER
Page 2
Participates in the development of goals and objectives for the City Manager's office, manages office
operations including the supervision of secretarial and clerical staff, plans, organizes and assigns
work, develops and establishes work methods and standards, conducts staff training and
development, reviews and evaluates employee performance
As assigned, represents the City in relations with the community, advisory committees, authorities,
other local, county, state, and federal agencies, other cities, and professional organizations, serves
on committees as assigned and represents the City in discussions regarding municipal operations
10 Responds to inquiries and provides information regarding City operations, policies, and procedures,
or refers to an appropriate authority
11 Supervises one or more departments and /or department heads. heads
12 May act for the City Manager in his /her absence
13. Performs duties of or functions of Director of Human Resources/Risk Management,
QUALIFICATIONS GUIDELINES
Education and /or Experience
Any combination of education and /or experience that has provided the knowledge, skills, and abilities
necessary for satisfactory job performance Example combinations include a bachelor's degree in public or
business administration Or a related field and five (5) years of progressively responsible experience in
municipal administration, pre€emblq including some experience in a supervisory capacity A master's degree
in either public or business administration is preferred and may be substituted for one year of the required
experience
Knowledae. Skills and Abilities
Thorough knowledge of the theory, principles and practices of public administration and management, current
federal, state and local legislation and regulations pertaining to municipal management, budgeting, financial
management, personnel management and labor relations, municipal organization and programs, local
government relationships and community relations, administrative research, analysis and statistics Ability
to establish and maintain effective relationships with the community, City Council, public officials and City staff,
communicate effectively, both orally and in writing, interpret, apply and explain laws, ordinances, policies and
procedures, analyze and respond to sensitive administrative and organizational problems, prepare and
present complete well organized and local reports, stay abreast of changes and developments in the field of
municipal government and public administration, plan, organize and supervise the work of assigned staff, may
act for the City Manager in his /her absence
Special Requirements
Possession of or ability to obtain a Class C California Driver's License and a satisfactory driving record
H \wpdocs \CLS- specs \city- mgr\asst -cty mgr
!/ D
V*161 1 11111`.L`Alp
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
EL SEGUNDO, CALIFORNIA, ESTABLISHING SALARY
RANGE FOR THE JOB CLASSIFICATION OF
ASSISTANT CITY MANAGER
The City Council of the City of El Segundo does hereby resolve, declare, determine and order as follows
Section 1 That the City Council approves the following basic monthly salary enge for the fob classification of
Assistant City Manager
STEP STEPB STEP C
703671 738855 775798
STEP D
814587
STEP E
855317
Section 2 The City Clerk shall certify to the passage and adoption of this resolution, shall enter the same in
the book of original resolutions of said City, and shall make a minute of the passage and adoption thereof in the
records of the proceedings of the City Council of said City, in the minutes of the meeting at which the same is
passed and adopted
PASSED, APPROVED AND ADOPTED this 16th day of March 1999
Mike Gordon, Mayor of the
City of El Segundo, California
ATTESTED:
Cindy Mortesen,
City Clerk (SEAL)
APPROVED AS TO FORM:
Mark D Hensley,
City Attorney
RES -SLRV acm
at(
EL SEGUNDO CITY COUNCIL MEETING DATE. March 16, 1999
AGENDA ITEM STATEMENT AGENDA HEADING. New Business
AGENDA DESCRIPTION
Resolution of the City Council of the City of El Segundo, California Urging the Federal Aviation
Administration to Discontinue the Routing of Aircraft Over the City of El Segundo and other South Bay
Cities
RECOMMENDED COUNCIL ACTION,
Adoption of Resolution
INTRODUCTION AND BACKGROUND
On June 23, 1998, Hermosa Beach adopted the same resolution asking the Federal Aviation
Administration (FAA) to discontinue routing aircraft over the City of Hermosa Beach and other South
Bay cities and urged other cities to do the same In particular, Hermosa Beach was protesting the FAA's
change in takeoff flight paths wherein the aircraft would loop back eastbound over their city and other
South Bay cities. Hermosa Beach has urged our City to loin them by adopting the same Resolution.
DISCUSSION
ATTACHED SUPPORTING DOCUMENTS
Resolution
FISCAL IMPACT- N/A
(Check one) Operating Budget. Capital Improv Budget-
Amount Requested
Project/Account Budget
Project/Account Balance. Date.
Account Number:
Project Phase
Appropriation Required - Yes_ No_
ORIGINATED „ Date.
31/
March 10,1999
mb \n \staffrp fm
a1.2_ 14
RESOLUTION NO
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF EL SEGUNDO,
CALIFORNIA, URGING THE FEDERAL AVIATION ADMINISTRATION TO
DISCONTINUE THE ROUTING OF AIRCRAFT OVER THE CITY OF EL
SEGUNDO AND OTHER SOUTH BAY CITIES
WHEREAS, the Federal Aviation Administration (FAA) has recently changed the flight paths taking off from
LAX and then looping back eastbound, and
WHEREAS, the loop flight path has become an Increased annoyance to El Segundo residents and residents
of other south Bay cities as these planes are taveling much lower than prior to the implementation of this change,
and
WHEREAS, the proposed expansion of LAX will only add more flights using the loop flight pattern, adding
to the frustration and decline in property values
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF EL SEGUNDO DOES HEREBY RESOLVE
SECTION 1 That the Federal Aviation Administration (FAA) take steps to rescind the present loop flight path
over El Segundo and other south Bay cities, and
SECTION 2 That a copy of this resolution be sent to other South Bay cities urging similar action, if not
already taken
PASSED, APPROVED AND ADOPTED this 16th day of March 1999
Mike Gordon, Mayor
ATTEST
STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) SS
CITY OF EL SEGUNDO )
I, Cindy Mortesen, City Clerk of the City of El Segundo, California, do hereby certify that the whole number of
members of the City Council of said City is five, that the foregoing Resolution No was duly passed and adopted
by said City Council, approved and signed by the Mayor, and attested to by the City Clerk, all at a regular meeting
of said Council held on the 16th day of March, 1999, and the same was so passed and adopted by the following vote
AYES
NOES
ABSENT
ABSTAIN
Cindy Mortesen, City Clerk
APPROVED AS TO FORM
�_1 ;
Mark D Hensley, City Attorney'
RESOLUTION NO
URGING FAA TO DISCONTINUE ROUTING
OVER SO BAY CITIES
PAGE NO 1
a13
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1
2
3
4
5
6
7
8
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to
t1
12
t3
14
15
16
17
is
19
20
21
22
23
24
25
26
27
28
RESOLUTION NO. 98 -5925
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF HERMOSA
BEACH, CALIFORNIA, URGING THE FEDERAL AVIATION
ADMINISTRATION TO DISCONTINUE THE ROUTING OF AIRCRAFT
OVER THE CITY OF HERMOSA BEACH
WHEREAS, the Federal Aviation Administration (FAA) has recently changed the flight
paths taking off from LAX and then looping back eastbound, and
WHEREAS, the loop flight path has become an increased annoyance to Hermosa Beach
residents as these planes are traveling much lower than prior to the implementation of this change,
land
WHEREAS, the proposed expansion of LAX will only add more flights using the loop
flight pattern, adding to the frustration and decline in property values
NOW THEREFORE, THE CITY COUNCIL OF THE CITY OF HERMOSA
BEACH DOES HEREBY RESOLVE:
SECTION 1. That the Federal Aviation Administration (FAA) take steps to
rescind the present loop flight path over Hermosa Beach and other South Bay cities, and
SECTION 2. That a copy of this resolution be sent to the cities of Manhattan
Beach and Redondo Beach urging them to take sirrular action
ATTEST
PASSED, APPRS}VED and ADOPTED this 23rd day of June, 1998
City
/ I
X
of the City of Hermosa Beach, California
AS TO FORM
CITY ATTORNEY
2lg
STATE OF CALIFORNIA
COUNTY OF LOS ANGELES
CITY OF HERMOSA BEACH
I, Elaine Doerflmg, City Clerk of the City of Hermosa Beach, California,
do hereby certify that the foregoing Resolution No 98 -5925 was duly and
regularly passed, approved and adopted by the City Council of the City of
Hermosa Beach at a Regular Meeting of said Council at the regular place thereof
on June 23, 1998
The vote was as follows
AYES
Bowler, Oakes, Reviczky, Mayor Edgerton
NOES
None
ABSTAIN
Benz
ABSENT
None
Dated June 24, 1998
Elame Doerflmg, City Jerk
a(s
EL SEGUNDO CITY COUNCIL MEETING DATE: Marchi6, 1999
AGENDA ITEM STATEMENT AGENDA HEADING: New Business
AGENDA DESCRIPTION:
Update on the Citys preparedness for the year 2000 (Y2K)
RECOMMENDED COUNCIL ACTION:
Receive and file information
INTRODUCTION AND BACKGROUND:
DISCUSSION:
ATTACHED SUPPORTING DOCUMENTS:
FISCAL IMPACT:
(Check one) Operating Budget: Capital Improv. Budget:
Amount Requested:
Project/Account Budget:
Project /Account Balance: Date:
Account Number:
o...ce..� otis.e•
REVIEWED BY: Date:
5
ACTION
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