61Date Adopted
CITY OF EL SEGUNDO
NETWORK TECHNICIAN
DEFINITION
Under general direction, provides day to day operational and technical support for microcomputer
workstations, file servers, routers, telephone systems, video systems, and the network of cables, routers, and
hubs which interconnect them, provides immediate response and assistance to staff, coordinates all repair
and technical support with the appropriate resource in the Information Services Division, performs related
duties as required
CLASS CHARACTERISTICS
This is a single position job classification reporting to the Information Systems Manager The incumbent in
the position has major responsibilities related to providing technical support and problem resolution for all
levels of City staff Maintaining a high level of user satisfaction and developing positive and supportive
interpersonal relations as well as keeping current on educational technology issues are all critical features of
the incumbent's fob,
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following
1 Maintains a log of problem reports and tracks them until they are satisfactorily resolved
2 Conducts periodic preventive maintenance and diagnostic testing of all hardware and cabling system
to ensure a high level of reliability
3 Runs diagnostic tests on equipment with reported problems and facilitates their replacement or repair
4 Installs bug fixes and new releases of system software on all systems consistent with the policies of
the City's Technology Master Plan
5 Makes minor configuration changes on file servers, telephone PABX, or routers
6 Communicates with site staff on all changes or updates
7 Coordinates access and usage of audio visual systems
8 Coordinates training and re- training for staff on all approved technology /communications systems at
the City
9 Assists with the installation and maintenance of the City's InterneUlntranet server(s)
10 Maintains all network security password assignments
11 Performs regular backup functions for all servers and workstations at the facility
12 Maintains an on -going program of self improvement to keep current on educational technology issues
13 Works with users and ISD in the development of procedural documentation
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