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CONTRACT 7287A AmendmentAmendment No. 7287A Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 steOrEa, Push Company Address 100 Bayview Circle, Suite 230 Newport Beach, CA 92660 US Quote # QUO - 2404 Contact Information Prepared By Matthew Tammaro Title Sales Operations Admin Email matt.tammaro@tec-refresh.com Phone (617)829-9617 Address Information Bill To Name City of El Segundo Bill To 350 Main St El Segundo, CA 90245 US Expiration Date 12/31/2025 Opportunity Owner Ali Alwan Contact Name Paul Silverstein Title IT Director Email psilverstein@elsegundo.org Phone 310-524-2352 Ship To Name City of El Segundo Ship To 350 Main St El Segundo, CA 90245 US �iHAIN ;frn /r iiir ' �I���P 1,')r«TR-PROSERV-5 Tec-Refresh - Network Assessment & Documentation for 5 days 2.00 $9,900.00 $19,800.00 Totals Contract # Axia Cooperative CONTRACT NUMBER: 240160-12 CONTRACT EXPIRATION: August 18, 2027 Memo Tec-Refresh Network Assessment & Documentation Terms & Conditions: Net 30 Please remit all purchase orders and invoices to: Tec-Refresh, Inc. 10 Stevens Street #190 Andover, MA, 01810 United States Subtotal Grand Total $19,800.00 $19,800.00 Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 Accounts Payable Phone Number: 310-524-2355 Agreed and Accepted: ACCEPTED AND AGREED TO BY THE AUTHORIZED REPRESENTATIVES OF THE PARTIES: CITY OF EL SEGUNDO Todd Selby, Acting ITSD Director ATTEST: Susan Truax, City Clerk APPROVED AS TO FORM: MARK D. HENSLEY, City Attorney David King, Assistant City Attorney Tec-Refresh Efrem Gonzales 0"uSiSned by: VMEC2056B$445 President and CEO 1/23/2026 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A BoldSign Document ID: a32dcc9a-796e-4323ab8e-f9820e4cb7af IN WITNESS WHEREOF the parties hereto have executed this contract the day and year first hereinabove written. CITY OF EL SEGUNDO 170A,e& GmAge Darrell George, City Manager ATTEST:. Susan Truax, City Clerk APPROVED AS TO FORM: MARK D. HENSLEY, City Attorney By: lC� David King, Assistant City Attorney Insurance Reviewed by: /b1av, S B,m—a- REVIEWED: Tod se4 Todd Selby Department Director CONTRACTOR Name: Ali Alwan Title: Taxpayer ID No. Contractor State License No.: Contractor City Business License No.: Mary Sharon Brennan, Risk Manager Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 7 Of 24 Exhibit A Pricing Table This engagement will be conducted as a fixed-rate project (pay in terms NET30). The total value for the Services pursuant to this SOW shall not exceed $19,800.00 as outlined in Sales Proposal QUO- 2404 unless otherwise agreed to by both parties via the project change control procedure, as outlined within. A PCR will be issued specifying the amended value if any changes are needed. The figures are based upon approved professional services to complete deliverables pursuant to this SOW. The Tec-Refresh will provide sufficient resources based on the following functionaUrate structure. Subtotal $19,800.00 Tax $0.00 Total $19,800.00 Please initial that you agree to the price and payment schedule. Upon completion of this Performance Period, Tec-Refresh and Client will have the option to renew this Agreement for an additional then -stated number of hours at the then -current daily rate for those resources identified. 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tee -Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 8 of 24 Project Work Order (Template Form) Project Change .............. Name Number Requested Date of By Request Presented To Change Name Description of Change: Reason for Change: Effect on Deliverables (including a list of any affected deliverables): 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 g of 24 Effect on Organization: Effect on Schedule (including Estimated Completion Date for this change) Effect of NOT Approving this Change: Reason for Rejection (if applicable): 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 10 Of 24 Functional Project Manager Approved Signature: Rejected Title: Date: Tec-Refresh, Inc. Approved Signature: Rejected Title: Date: 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 11 of 24 Amendment No. 7287A K701 Prepared for: City of EL Segundo Todd Selby Tec-Refresh Ali Alwan SOW#: QUO-2404 City of El Segundo 2025 Tee -Refresh Corporation. Al rights reserved. Tee -Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 12 of 24 THIS STATEMENT OF WORK ("SOW") is entered into by and between City of EL Segundo ("Client") and Tec-Refresh ("Tec-Refresh"). This SOW is subject to the terms and conditions contained in the Master Services Agreement ("MSA") between the parties and is made a part thereof. Any term not otherwise defined herein shall have the meaning specified in the MSA. In the event of any conflict or inconsistency between the terms of this SOW and the terms of the MSA, the terms of the MSA shall govern and prevail. This SOW #QUO-2404 (hereinafter called the "SOW"), effective as of [Agreement. Date], is entered into by and between Tec-Refresh and Client and is subject to the terms and conditions specified below. The Exhibit(s) to this SOW, if any, shall be deemed to be a part hereof. In the event of any inconsistencies between the terms of the body of this SOW and the terms of the Exhibit(s) hereto, the terms of the body of this SOW shall prevail. Term/Schedule This project is pay in terms NET30 and has an estimated start date of December 1, 2025 and end date of December 17, 2025. The following resources will perform work as outlined below: Functional. RoLe Phone Email. Efrem Gonzales - President & CEO 909-693- efrem.gonzales@tec-refresh.com 4011 Matt Tammaro - Sales Operations Manager 617-829- matt.tammaro@tec-refresh.com 9617 Michael Tammaro - Account Manager 617-829- michael.tammaro@tec- 9153 refresh.com Ali Alwan - VP of Sales 864-678- ali.alwan@tec-refresh.com 0965 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tee -Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC384647-934E-4795DF467894 13 of 24 Miguel Martinez - Chief Technology Officer 909-366- miguet.martinez@tec- 5616 refresh.com Cory Holmes - VP of Infrastructure Services 909-366- cory.hotmes@tec-refresh.com 5615 Jose Ayala - Information Technology 949-662- jose.ayata@tec-refresh.com Specialist 2755 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 14 of 24 Scope of Work Tec-Refresh shall provide the Services and Deliverable(s) as follows: The primary goal of this Project is to provide the Client with a deep and comprehensive understanding of their current network infrastructure across ten (10) distinct locations. This will be achieved by a combination of discovery tools and a manual approach to identify network -connected assets, analyze their configurations, map their interdependencies, and report on their operational and lifecycle status. The final deliverables will provide the Client with actionable insights to improve network performance, enhance security posture, and plan for future hardware and software lifecycle management. Milestones: Phase 1: Planning & Discovery (Week 1) 9 Project Kick-off: Conduct a kick-off meeting with Client stakeholders to confirm project scope, define network segments (subnets) to be scanned, establish communication protocols, and identify key points of contact. 9 Credential Validation: Securely obtain and validate the necessary read-only credentials (e.g., SNMP, SSH) required for device interrogation. Tool Deployment: Deploy and configure the network discovery solution on a designated Tec- Refresh device or client virtual machine at each location, or at a central location with full network access to all 10 sites. • Travel Coordination: Coordinate travel logistics for on -site activities at all required client Locations. Initial Scan: Initiate network scan to begin the discovery, inventory, and topology mapping process. 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 15 of 24 Phase 2: Data Collection & Analysis (Weeks 2-3) • Topology Mapping: Build detailed network topology diagram using information gathered. • Asset Inventory: Collect and catalog detailed information for all discovered network devices, including: • Manufacturer and Model • Serial Number (where accessible) • IP Address and MAC Address • Current Firmware/Software Version • Device Role (e.g., Core Switch, Firewall) • Lifecycle & Firmware Analysis: Using collected inventory data (model and firmware version). Tec-Refresh will be cross-referenced against manufacturer databases to identify and flag all hardware and software with an upcoming or passed EoL./EoS status. • Configuration Capture: Capture configuration data from devices were possible. To be provided to client at the conclusion of the assessment. Phase 3: Reporting & Review (Week 3-4) • Consolidate Findings: Aggregate all collected data into a report document. This includes the finalized asset inventory, topology maps, Lifecycle status report, and configuration notes. • Develop Recommendations: Analyze all findings to develop a prioritized list of actionable recommendations focusing on: • Critical Risks: Eol./EoS hardware or firmware with known vulnerabilities. • Performance: Identified potential bottlenecks. • Lifecycle Management: A strategic plan for upgrading or replacing aging infrastructure. • Draft Final Report: Compile all information into the formal deliverables. Phase 4: Presentation & Close-out (Week 4-5) • Present Findings: Conduct a final review meeting with Client stakeholders to present the Final Report, explain all findings and recommendations, and answer any questions. 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 16 of 24 o Tool Decommissioning: Securely uninstall and remove the deployed discovery solution from the Client's environment. Deliverable Materials 1. Network Asset Inventory Report • A detailed list of discovered network devices including make, model, IP address, location, and role. • Identification of firewalls, switches, and routers. 2. Network Topology Diagrams • Visual maps showing device interconnections across buildings. • Layered views (e.g., physical layout and logical routing paths). 3. Subnet Allocation Spreadsheet Is Tabular documentation of all subnets in use, including associated VLANs and routing details. 4. Routing Configuration Summary • Overview of routing protocols and configurations in place. • Notes on any anomalies or inefficiencies observed. 5. Firmware and Lifecycle Recommendations • List of devices requiring firmware updates. • Identification of end -of -life (EOL) hardware with suggested replacement options. 6. Executive Summary • High-level overview of findings, risks, and recommendations. • Suitable for presentation to non -technical stakeholders. Assumptions 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 17 of 24 • Client will provide access to relevant network documentation, diagrams, and existing configurations prior to assessment kickoff. rr Client will ensure availability of key engineering and IT personnel for interviews, clarification, and validation of findings. • Client will provide read-only administrative credentials for network devices, including but not Limited to: • SNMP (v1, v2c, or v3) community strings/credentials. • SSH login credentials. • Client will provide timely physical access, security clearance, and on -site support (escorts, if required) for all ten (10) client locations. • Client will provide a network connection or virtual machine (VM) meeting the to deploy the Tec- Refresh discovery solution. • Assessment activities will be conducted during normal business hours unless otherwise agreed upon. • Any required remote access will be provisioned securely and in advance. • Payment terms follow Net 30 from invoice date. 2025 Tec-Refresh Corporation. Al rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 18 of 24 Project Change Control Procedure The following process will be followed if a change to this SOW is required: o A Project Change Request (PCR) will be the vehicle for communicating change. The PCR must describe the change, the rationale for the change, and the effect the change will have on the project. a The designated Project Manager of the requesting party (Tec-Refresh or Client) will review the proposed change and determine whether to submit the request to the other party. s Both Project Managers will review the proposed change and approve it for further investigation or reject it. Tec-Refresh and Client will mutually agree upon any charges for such investigation, if any. If the investigation is authorized, the Client Project Managers will sign the PCR, which will constitute approval for the investigation charges. The Tec-Refresh will invoice the Client for any such charges. The investigation will determine the effect that the implementation of the PCR will have on SOW price, schedule, and other terms and conditions of the Agreement. • Upon completion of the investigation, both parties will review the impact of the proposed change and, if mutually agreed, a change Authorization will be executed. a A written Change Authorization and PCR must be signed by both parties to authorize the implementation of the investigated changes. Completion Criteria Tec-Refresh shall have fulfilled its obligations when any one of the following first occurs: o Tec-Refresh accomplishes the activities described within this SOW, including delivery to Client of the materials listed in the section entitled "Deliverable Materials," and Client accepts such activities and materials without unreasonable objections. No response from Client within two business days of deliverables being delivered by Tec-Refresh is deemed acceptance. 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 19 of 24 • The Tec-Refresh and/or the Client has the right to cancel services or deliverables not yet provided with 10 business days advance written notice to the other party. 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh@ is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 20 of 24 Invoice Schedule The Client will be invoiced for the consulting services and T&L expenses. Standard Contractor invoicing is assumed to be acceptable. Invoices are due upon receipt and services are pay in terms NET30. The Client will be invoiced all costs associated with out-of-pocket expenses (including, without limitation, costs, and expenses related to meals, lodging, local transportation, and any other applicable business expenses) listed on the invoice as a separate line item. Reimbursement for out-of-pocket expenses in connection with the performance of this SOW, when authorized and up to the limits set forth in this SOW, shall be in accordance with Client's then -current published policies governing travel and associated business expenses, which information shall be provided by the Client Project Manager. The limit of reimbursable costs pursuant to this SOW is estimated to be 15% of the fees unless otherwise authorized in writing and agreed to by both parties via the project change control procedure outlined within. Invoices shall be submitted, referencing this Client's SOW Number to the address indicated above. Each invoice will reflect charges for the time period being billed and cumulative figures for previous periods. Terms of payment for each invoice are NET30. The Contractor shall provide Client with sufficient details to support its invoices, including timesheets for services performed and expense receipts and justifications for authorized expenses unless otherwise agreed to by the parties. Payments for services invoiced that are not received within 30-days from the date of invoice will be subject to a 2% penalty per calendar month. Invoices shall be mailed to the following contact and address: Ship to Address: 350 Main St, EL Segundo, CA 90245 Bill to Address: 350 Main St, El Segundo, CA 90245 Accounts Payable Contact: IS Admin Accounts Payable Email Address: isadministration@elsegundo.org 2025 Tec-Refresh Corporation. All rights reserved. Tec-Refresh® is a trademark of the Tec-Refresh Corporation in the United States. Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 Tec-Refresh, Inc. - Quotation Terms and Conditions These Terms and Conditions ("Terms") govern all quotations issued by Tec-Refresh, Inc. ("Tee - Refresh"), a leading Managed Security Service Provider (MSSP) and Managed Service Provider (MSP). By accepting this quotation, the client ("Client") acknowledges and agrees to the following: 1. Quotation Validity. This quote is valid for 30 days from the date of issuance unless otherwise stated in writing. Pricing, availability, and terms are subject to change after this period. 2. Seenof Services. The services, products, and deliverables outlined in this quote are based on information provided by the Client. Any changes to requirements or project scope may result in an updated quotation or as contained in a separate Statement of Work (SOW). 3. Changes and Revisions Any change requests after quotation acceptance may require a revised estimate, project plan, or amended scope of work. No additional work will be performed without mutual agreement in writing. 4. Pricin and Tape. All pricing is in U.S. Dollars (USD) and is exclusive of applicable taxes, shipping, and handling fees unless otherwise noted. Sales and use taxes, where applicable, will be added to the final invoice. 5. Payment Te rins. Net 30 from the invoice date. Payments are to be remitted according to the instructions provided on the invoice. 6. Late Pa nient,, Late payments are subject to a 10% annual finance charge or the maximum allowed by applicable law. In addition to any other right or remedy provided by law, if Client fails to pay for the Services when due, Tec-Refresh has the option to treat such failure to pay as a material breach and may stop work on Client's project until undisputed payment in full is received. 7. Pepgsit.. A deposit may be required for certain services, licenses, or hardware. 8. DelivygU Arid Schedulin . Service delivery or product shipment timelines are estimates and dependent on vendor lead times, internal resource availability, and timely Client approvals. Delays caused by third parties or the Client may impact the timeline. 9. Client Res on it ilitte,. The Client agrees to: designate an individual as its representative, authorized to receive communications from Tec-Refresh, and to make decision of its behalf ("Client Representative"). Client will inform Tec-Refresh when Client changes the Client Representative; Provide timely access to relevant personnel, systems, and information; Participate in project -related meetings and reviews; Respond to change control or escalation matters as needed. Failure to timely meet these responsibilities may delay the project and result in additional charges. 10. Personnel. Tee -Refresh will source, assess, engage and select Personnel according to the applicable Project Work Order. Tec-Refresh shall have sole discretion over the personnel used to provide the Services, provided that Tec-Refresh shall consult with Client and ensure that the Personnel are in all cases suitably qualified 11. Mastery ens vices Agreernerat. In the event a Master Services Agreement ("MSA') is entered into between the parties, should there be any conflict between these term and conditions and the terms contained in the MSA, the terms and conditions contained in the MSA shall control. 12. Warranties and Su pnort. Hardware and software warranties are provided by their respective manufacturers. EXCEPT AS EXPRESSLY PROVIDED IN THE MSA OR REQUIRED BY APPLICABLE LAW, ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES, AND GUARANTEES WITH RESPECT TO THE TEC-REFRESH SERVICES, SOFTWARE, PRODUCTS, AND PROGRAMS, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, Amendment No. 7287A Docusign Envelope ID: 8926548C-DC38-4647-934E-4795DF467894 CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS BY TEC-REFRESH OR REPRESENTATIVES OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTION, AND FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY OVERRIDDEN, EXCLUDED, AND DISCLAIMED. TEC-REFRESH MAKES NO WARRANTY THAT THE SERVICES OR DELIVERABLES WILL ACHIEVE ANY PARTICULAR CLIENT GOAL OR OBJECTIVE. 13. i S xo rt. Ongoing support or monitoring services are governed by the terms of a separate Service Level Agreement (SLA), if applicable. 14. Data Securitv and Confidentiality. Tec-Refresh follows industry best practices and NIST-aligned frameworks to protect Client information. Both parties agree to maintain the confidentiality of proprietary information and only use it for the purposes of fulfilling this engagement. Client will select and maintain all appropriate passwords and change as necessary. Client agrees to notify Tee -Refresh promptly if Client has any reason to believe that the security of its data has been compromised. Except as may otherwise be provided in the MSA, Client will be solely responsible for updating and maintaining all firewalls, viruslmalware protection software as is necessary to protect Client's property. 15. L it tion of Liabilty Tec-Refresh shall not be liable for any indirect, incidental, special, or consequential damages. Tec-Refresh's total liability shall not exceed the amount paid by the Client for the specific product or service giving rise to the claim. NEITHER PARTY'S LIABILITY TO THE OTHER PARTY FOR ANY FORM OF DAMAGE WILL EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY THE CLIENT UNDER THE MSA OR APPLICABLE WORK ORDER IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE DATE OF THE APPLICABLE BREACH. 16. T'er'i aination. Either party may terminate an agreement by giving at least 10 days prior written notice. Prepaid, unused services may be refundable on a prorated basis at Tec-Refresh's sole discretion. 17. Ioverin Law. This quotation, any related agreements and the provision of services thereunder shall be governed by the laws of the State of California, without regard to conflict of law principles, with venue exclusive to Los Angeles County. 18. W pQ_KC Control. Tec-Refresh shall not: (a) permit any third party to access or use the Services; or (b) export any software, technology, or Work Product provided by Tec-Refresh or otherwise remove it from the United States except in compliance with all applicable U.S. laws and regulations. Without limiting the generality of the foregoing, Tec-Refresh shall not permit any third party to access or use the Services or Work Product in, or export such software to, a country subject to a United States embargo (as of the Effective Date, Cuba, Iran, North Korea, Sudan, and Syria). 19. &ce. By approving or issuing a purchase order for this quotation, the Client agrees to these Terms and Conditions. A signed agreement or email confirmation constitutes acceptance.