CONTRACT 6272B AmendmentAgreement No. 6272B
MEMORANDUM OF UNDERSTANDING
BETWEEN THE SOUTH BAY CITIES COUNCIL OF GOVERNMENTS AND
HARBOR INTERFAITH SERVICES (HIS) ON THE CONTINUATION OF
THE BEACH CITIES CASE MANAGEMENT PROGRAM
This Memorandum of Understanding ("MOU") between the South Bay Cities Council of
Governments ("SBCCOG"), a joint powers authority, and Harbor Interfaith Services ("Provider"),
a California non-profit corporation, (collectively, the "Parties").
RECITALS
A. On May 3, 2022, the Board of Supervisors unanimously approved a motion to implement
the New Framework to End Homelessness in Los Angeles County which included an
increase of co -investment opportunities for cities and Councils of Governments (Local
Jurisdiction). With this Local Jurisdiction funding, the SBCCOG was awarded roughly $2
million a year through June 30, 2027.
B. The SBCCOG has executed Amendment One of Los Angeles County Contract Number I II-
23-002, which allocates $167,672 in fiscal year 2024-2025 for the'Beach Cities Case
Management Program ("Program").
A. On August 1, 2024, the Beach Cities notified HIS of its desire to transition the administration
of the Program to be between SBCCOG and HIS.
B. The Parties desire to enter this MOU to set forth and memorialize the obligations of the Parties
with respect to the Program.
AGREEMENT
NOW THEREFORE, in consideration of the foregoing recitals and the mutual covenants
and promises herein contained, the SBCCOG and the Provider hereto agree as follows:
I. TERM:
This MOU shall be effective as of July 1, 2024, and shall remain in full force and effect until June
30, 2025 ("Term"), unless sooner terminated or extended, in whole or in part, as provided in the
Los Angeles County/SBCCOG contract.
II. PROVIDER RESPONSIBILITIES:
A. Provider shall fund two Homeless Case Managers to serve the communities of E1 Segundo,
Hermosa Beach, Manhattan Beach, and Redondo beach as set forth in the Scope of Work,
which is attached hereto as Exhibit 2.
B. Provider shall determine an outreach plan in accordance with Exhibit 2.
Agreement No. 6272B
C. Provider shall fulfill performance and reporting requirements to SBCCOG in accordance with
Exhibit 2.
D. Provider will process/submit quarterly reimbursement requests, and submit quarterly and
final reports to the SBCCOG, as outlined in Exhibit 2
E. Provider hereby warrants, represents, and covenants that it will comply with all applicable
local, state, or federal guidelines, regulations, requirements, and statutes and/or as required
under the laws or regulations relating to the source of the program funds to be transferred by
the County to the SBCCOG to the Provider pursuant to this MOU, and will not use the program
funds for costs associated with activities in violation of any law or for any activity inconsistent
with the requirements and purposes set forth in this MOU.
F. Provider shall maintain records related to the program operation and use of program funds for
five (5) years following the expiration of this MOU. SBCCOG shall have access to the records
upon request.
M. SBCCOG RESPONSIBILITIES:
A. SBCCOG shall monitor the Provider to ensure the timeliness of deliverables in accordance
with Exhibit 2.
B. SBCCOG shall provide the Provider with a reporting template format for the submission of
quarterly reports in accordance with Exhibit 2.
C. SBCCOG shall provide the Provider with connections to Local Jurisdiction Funding resources
such as Client Aid, TLS, Housing Location, SIIARE! Housing to Employment, and other
SBCCOG resources.
D. SBCCOG shall reimburse the provider on a quarterly basis.
E. SBCCOG shall maintain records related to the program operation and use of Grant Funds for
five (5) years following the expiration of this MOU.
IV. THIRD PARTY LIABILITY AND INDEMNIFICATION:
A. The Parties agree to indemnify, defend, and hold harmless each other, including its elected and
appointed officers, employees, agents, attorneys, and designated volunteers from and against
any and all liability, including, but not limited to demands, claims, actions, fees, costs, and
expenses (including reasonable attorney's and expert witness fees), arising from or connected
with the respective acts of each entity arising from or related to this MOU. Neither entity shall
indemnify the other entity for that other entity's own negligence or willful misconduct.
V. MISCELLANEOUS:
Agreement No. 6272B
A. This MOU shall be binding upon, and shall be to the benefit of the respective successors, heirs,
and assigns of each entity; provided, however, neither entity may assign its respective rights
or obligations under this MOU without prior written consent of the other entity.
B. This MOU (including for the purpose of clarity, the recitals, to this MOU), contains the entire
agreement between the SBCCOG and the Provider with respect to the matters herein, and there
are no restrictions, promises, warranties, or undertakings other than those set forth herein and
referred to herein.
C. No alteration or variation of the terms of this MOU shall be valid unless made in writing and
signed by the authorized representative from each entity; no oral understanding or agreement
not incorporated herein shall be binding on either of the entities.
D. The SBCCOG and the Provider hereby certify compliance with Government Code Section
8355 in matters relating to providing a drug -free workplace as set forth in Exhibit 2, attached
hereto and incorporated herein by reference.
E. In the event an entity defaults in the performance of any of its obligations under this MOU or
materially breaches any of the provisions of this MOU, the non -breaching entity may enforce
this MOU through any available remedies.
F. This MOU is not intended to be a third -party beneficiary contract and confers no rights on
anyone other than the parties hereto.
G. Notices or other communications, which may be required or provided under the terms of this
MOU, shall be given to the individuals identified for each entity. All notices shall be in writing
and deemed effective when delivered in person or deposited in the United States mail, first
class, postage prepaid, and addressed as below. Any notices, correspondence, reports, and/or
statement authorized or required by this MOU, addressed in any other fashion shall be deemed
not given.
South Bay Cities Council of Governments: Harbor Interfaith Services, Inc.:
2355 Crenshaw Blvd., Suite 125 670 W. 9`h St
Torrance, CA 90501 San Pedro, CA 90731
Attn: Jacki Bacharach Attn: Tahia Ilayslet
H. In an action or proceeding to enforce or interpret any provision of this MOU, the entities shall
bear their own attorney's fees, costs, and expenses.
I. The laws of the State of California and applicable local and federal laws, regulations, and
guidelines shall govern this MOU. In the event of any legal action to enforce or interpret this
MOU, the laws of the State of California shall apply and the Venue shall be Los Angeles
County.
Agreement No. 6272B
J. Either entity shall be excused from performing its obligations under this MOU during the time
and to the extent that it is prevented from performing by an unforeseeable cause beyond its
control, including but not limited to any incidence of fire or flood; acts of God; commandeering
of material, products, plants, or facilities by the federal, state, or local government; national
fuel shortage; or a material wrongful act or omission by the other Party; when satisfactory
evidence of such cause is presented to the other entity, and provided further that such
nonperformance is unforeseeable, beyond the control and is not due to the fault or negligence
of the entity not performing.
K. Provider shall at all times during the term of this Agreement carry, maintain, and keep in full
force and effect, with an insurance company admitted to do business in California and
approved by the SBCCOG (1) a policy or policies of broad -form comprehensive general
liability insurance with minimum limits of $1,000,000.00 combined single limit coverage
against any injury, death, loss or damage as a result of wrongful or negligent acts by Provider,
its officers, employees, agents, and independent contractors in performance of services under
this Agreement; (2) property damage insurance with a minimum limit of $1,000,000.00; (3)
automotive liability insurance, with minimum combined single limits coverage of
$500,000.00; and (4) worker's compensation insurance with a minimum limit of $500,000.00
or the amount required by law, whichever is greater. SBCCOG and participating public
agencies, their respective officers, employees, attorneys, staff consultants, and volunteers shall
be named as additional insureds on the policy (ies) as to comprehensive general liability,
property damage, and automotive liability. The policy (ies) as to comprehensive general
liability, property damage, and automobile liability shall provide that they are primary, and
that any insurance maintained by the SBCCOG shall be excess insurance only.
L. All insurance policies shall provide that the insurance coverage shall not be non -renewed,
canceled, reduced, or otherwise modified (except through the addition of additional insureds
to the policy) by the insurance carrier without the insurance carrier giving SBCCOG thirty (30)
day's prior written notice thereof. Provider agrees that it will not cancel, reduce or otherwise
modify the insurance coverage.
M. All policies of insurance shall cover the obligations of Provider pursuant to the terms of this
Agreement; shall be issued by an insurance company which is admitted to do business in the
State of California or which is approved in writing by the SBCCOG; and shall be placed with
a current A.M. Best's rating of no less that A VII.
N. Provider shall submit to SBCCOG (1) insurance certificates indicating compliance with the
minimum worker's compensation insurance requirements above, and (2) insurance policy
endorsements indicating compliance with all other minimum insurance requirements above,
not less than one (1) day prior to beginning of performance under this Agreement.
Endorsements shall be executed on SBCCOG's appropriate standard forms entitled "Additional
Insured Endorsement", or a substantially similar form which the SBCCOG has agreed in
writing to accept.
O. This MOU may be executed in any number of counterparts, each of which shall be deemed an
original and all of which together shall constitute the same agreement.
Agreement No. 6272B
P. Authority and Signatures: The individuals signing this MOU, and its exhibits, which are
incorporated herein by reference, have the authority to commit the entity they represent to the
terms of this MOU, and do so commit by signing.
Agreement No. 6272B
SOUTH BAY, PROVIDER COUNCIL OF GOVERNMENTS
Y...._� .' September[26,2024
B Date:__
aka, SBCCOG Board Chair
ATTEST:
By. ;ia i Bacharach Executive Director/Boar
7 d Secretary
APPROVED AS TO FORM:
By.
W-illaCounsel
Harbor Interfaith Services, Inc.
By:_ Date:
Tahia Hayslet, Executive Director/CEO
Harbor Interfaith Services, Inc. signatures are on following page
Agreement No. 6272B
SOUTH BAY PROVIDER COUNCIL OF GOVERNMENTS
Date:
Rodney Tanaka, SBCCOG Board Chair
ATTEST:
Jacki Bacharach, Executive Director/Board Secretary
APPROVED AS TO FORM:
By:
Michael Jenkins, Legal Counsel
Harbor Interfaith Services, Inc.
Ina -
&AI
By: Date:.
�"_
... ..
h�i l layslet, l:xectl eve Direct /(1. �7
SBCCOG signatures are on previous page
Agreement No. 6272B
11
To Be Attached
Agreement No. 6272B
Exhibit-1 llri . zrw andw Sct?Ian c)f Work
FY 24-25 Budget: $167,672
Budget will support 2 case manager salaries + benefits, reimbursable expenses, and administrative
costs (not to exceed 10%).
SCOPE OF WORK
"HOUSING FOCUSED CASE MANAGEMENT"
OBJECTIVE
Contractor will provide two Case Managers assist homeless individuals and families by
completing the CES Assessment; maintain case notes in Los Angeles Homeless Services
Authority's (LAHSA) Homeless Management Information System (HMIS); and make successful
referrals to interim housing, treatment centers, and permanent housing.
Contractor will utilize the Coordinated Entry System and get participants "document ready."
They will complete the necessary formal documentation to refer participants into treatment
programs, interim housing, and permanent housing program components that are appropriate for
their unique situation. Once accepted, the contractor providing the service is responsible for a
specific set of activities; included in this for permanent housing programs is increasing a
participant's income, assisting with finding an apartment and helping with landlord engagement,
finding subsidies for move -in costs and other client aid including rental subsidies, and finally,
providing a warm hand-off for "wrap -around" retention services if necessary.
Case Managers may outreach with community partners which may include, but are not limited
to, City/County employees, Los Angeles County Sheriff's Department (LASD), South Bay Cities
Council of Governments (SBCCOG), the Los Angeles Homeless Services Authority (LAHSA)
and regional multi -disciplinary teams to identify individuals in need of street outreach, case
management and housing navigation services. The teams will also respond to SBCCOG and
constituent requests from the identified cities and/or community staff.
Once a month, the Contractor will meet with the cities to discuss outcomes and evaluate data.
PROVIDER RESPONSIBILITIES
Outreach aid l;n a wnient
• Engage individuals in the field in coordination with community partners which may
include, but are not limited to, City/County employees, Los Angeles County Sheriff's
Department (LASD), South Bay Cities Council of Governments (SBCCOG), the Los
Angeles Homeless Services Authority (LAHSA) and regional multi -disciplinary teams
• Enter person's information into CES and the Homeless Management Information System
(IIMIS)
• Build rapport through continuous engagement and utilize community donations to further
client relationship
Agreement No. 6272B
01 Link individuals to appropriate resources in the community and provide a warm hand-off
to new service providers (DMH, Care Courts, Substance Use services, DPSS, Workforce
Development, Legal Aid, Safe Parking and other services supporting the homeless
population)
C'ase..Mar- Brut
■ Independent living skills coaching
a Coaching and crisis intervention
■ Coordination with medical, dental, substance use counseling and mental health providers
(must be maintained for higher acuity individuals)
Coordinate with professional agencies for physical and behavioral health services
a Help individuals to acquire paperwork and documents needed for housing readiness
a Provide or arrange for transportation to services appointments, job interviews, etc.
Assist with entitlement and benefits applications:
o [verification of Homelessness
o State Identification Card (ID)
o Medi-Cal/CaIAIM
o General Relief
o CalFresh
o Cash Assistance Program for Immigrants (CAPI)
o GAIN (Greater Avenues for Independence) / Welfare -to -Work
o Social Security Income/Social Security Disability Income
Referrals to employment opportunities
Support individuals in their interactions with other service providers
Leverage COG resources such as Client Aid, Case Conferencing and Motel/SRO
resources
Ilousing Navigationa
• Develop a housing plan with homeless participant
• Identify barriers to housing and create client -centered plans to address them
Seek to move homeless individuals off the streets into shelters, hotels/motels, transitional,
shared or bridge housing, skilled nursing homes, etc.
Identify flexible, innovative, and client -centered housing solutions (i.e. diversion, family
reunification)
Collaborate with the SBCCOG Housing Locator for appropriate housing options and
available units
M Arrange for and accompany individual/family through housing process
V Support client in housing voucher applications
a Support client in apartment/housing applications to landlords
a Support client in completing subsidy applications
a Offer assistance to tenants in requesting and obtaining a reasonable accommodation
a Assist tenant with move -in resources once housing is obtained
Acquire basic necessities for clients post move -in
a Arrange for utility deposits and/or security deposits through CES, SBCCOG, or other
resources.
Leverage COG resources such as Client Aid, Time Limited Subsidies, Housing Locator,
and Motel/SRO resources
Agreement No. 6272B
In addition to the outlined responsibilities, Case Managers will maintain a case load of 20
participants (with seasonal fluctuations) and may be asked from time to time to attend city
council and other community meetings to report on work being performed in their respective
service areas.
REPORTING
�_ . ,
Number of Individuals Receiving
mw... � � ��
uals received case
40 individuals �e received
--- ------
Quarterly
Case Management/ Care
management/ care
2C.i.
Coordination
coordination
..... _
_. _...... ....
Number of Individuals Referred to
_
18 participants referred to
Quarterly
Interim Housing
interim housing
2C.ii
....-------- ....
_ — .....
Number of Interim Housing Placements
_ —
12 participants placed in
Quarterly
interim housing
2C.iii
_._.. . ... . ......
. .. . .......... ___ .....
Number of Individuals referred or linked
12 individuals referred or linked to
Quarterly
to Permanent Housing.
permanent housing.
2C.iv
__ m......_
...�...._............... .._ �_ ...�____m.__ ,
Number of Individuals Placed in
._ w....__
8 participants placed into
Quarterly
Permanent Housing. This includes
permanent housing, This includes
2C.v
reunification activities/problem solving,
reunification activities/problem
solving
�........._...._.�
...of..Individuals Enrolled .m ...... ...
Number
24..,�.___ - — --------------------
individuals enrolled in
Quarterly
Supportive Services (DPSS, DMV,
supportive services
2C.vi
Mental Health, Substance Use,
Prevention, etc..)
The SBCCOG will be reporting the agreed contractual data outcomes on a quarterly basis to Los
Angeles County. The Provider may submit these progress reports monthly for the SBCCOG to
merge into a quarterly report. Provider will provide the monthly progress report on these annual
goals. The goals are the quarterly targets annualized. SBCCOG recognizes that there may be
situational dynamics that may prevent the Provider from achieving these goals, such as an
increase in acuity levels of the homeless population, a decrease in regional resources, a natural
decline in the homeless population (less people to triage), or other factors that may hinder the
Provider's performance. dditi ilpll SI Ct:"(G is lookin,g..lor a )ai°tmlcr 1�a 4�y`cl cla n,
p.pints sothat the SBCC0G cc _EMqLLs..to advocate housing, incorne andm shelter resource
to our cities. Data points will include, but are not limited to:
0 How long the client has been in their city
Agreement No. 6272B
a Inflow/Outflow of street homeless individuals and families in the service areas
Demographic characteristics such as:
o Race/Ethnicity
o Income Levels
o Veteran Status
o Age
• Point of Contact
• Off -Street Housing Attainment
o Shelters
o Hotels/Motels
o Transitional Housing
o Shared or Bridge Housing
o Skilled Nursing Homes
o Problem Solving
• Detox/Substance Use Treatment/Rehabilitation
• Mental Health Service Referrals
• Other additional information that can provide actionable data outcomes
• Tracking of client housing episode(s) (i.e. street to shelter, shelter to shared housing, etc.)
• For eligibility and enrollment into SBCCOG programs, a roster of case load is needed
(with non -identifiable information)
The SBCCOG will work with the Service Provider to gather this information in a flexible and
not burdensome manner.
Staffing issues have been persistent in homeless services even before the pandemic. The
pandemic has exacerbated many of the issues. Here are a few staffing issues we have faced in
the South Bay:
- Agency programs with 100% turnover in a year
- Agencies with open requisitions of a year or more
- Agencies being poached by County partners who pay more for the same or less amount
of work
- Participants with 4 different Case Managers in a year
This level of turnover is problematic on many fronts: 1) It causes many of our participants to
give up on the system 2) Turnover extends the amount of time to rehouse someone 3) This
extended time means more public resources are needed — which is not an efficient use of tax
dollars.
While the SBCCOG understands there may be many factors that lead to turnover and unfilled
positions, it is clear by the amount of poaching that salary levels are not where they need to be.
Many of the staff we have lost have gone to higher paying jobs doing similar work. As such, the
SBCCOG is recommending for all its contracts, the following benchmark on pay for these
positions:
• Peer support specialist: $45,000 - $55,000
• Case manager: $55,000 - $72,000
• Intensive case manager (ICMS): $55,000 - $78,000
m Program supervisors: $65,000 - $80,000
• Program manager: $75,000 - $87,000