CONTRACT 6693B AmendmentAgreement No. 6693B
ZohoSign DocumentID:2AB7F2_F4-07XB;38DAUNCN- FX4PVHIVY18HZMBZF0FRhWR6-N Z0
SECOND AMENDMENT
AGREEMENT69
BETWEEN THE CITY OF 1#
1 LOCALITY MEDIA,DBA FIRST DUE
This second amendment ("AMENDMENT 2") to Agreement No. 6693 ("AGREEMENT")
is made and entered into this 15"' day of April, 2025 by and between the CITY OF EL SEGUNDO,
a general law city and municipal corporation existing under the laws of California ("CITY"), and
LOCALITY MEDIA, INC. DBA FIRST DUE, a New York corporation ("CONSULTANT").
CITY and CONSULTANT are herein collectively referred to as "PARTIES". The PARTIES
agree as follows:
1. Under the First Amendment ("AMENDMENT 1"), pursuant to AGREEMENT
Section 15 (Modification), Subsection C of Section 1 (Consideration) was amended to increase the
$18,050 in compensation payable by CITY to CONSULTANT by $2,255 for a total of $20,305
for the period of the AGREEMENT before June 14, 2024 and a separate increase for a total of
$20,352.50 for the AGREEMENT period between June 15, 2024 and June 14, 2025.
2. Under AMENDMENT 1, pursuant to AGREEMENT Section 15 (Modification),
AGREEMENT Exhibit "A," as referenced in AGREEMENT Sections 1, 2, and 13 is amended to
augment CONSULTANT's scope of SERVICES with the additional services set forth in
Attachment 1 to AMENDMENT 1, and such additional services which included, without
limitation, the integration, as of April 30, 2024, of CONSULTANT'S platforms with Kronos
Incorporated/UKG Company's third -party software, TeleStaff. Attachment 1 was accordingly
incorporated into the AGREEMENT by this reference to augment AGREEMENT Exhibit "A" as
described in the preceding sentence.
3. Pursuant to AGREEMENT Section 15 (Modification), Subsection C of Section l
(Consideration) is amended to increase the compensation payable by CITY to CONSULTANT by
$1,240.00 for a total of $21,592.50 for the AGREEMENT period between June 15, 2024 and June
14, 2025.
4. Pursuant to AGREEMENT Section 15 (Modification), AGREEMENT Exhibit
"A," as referenced in AGREEMENT Sections 1, 2, and 13 is amended to augment
CONSULTANT's scope of SERVICES with the additional services set forth in Attachment 2 to
AMENDMENT 2, and such additional services which included, as of April 15, 2025, of
CONSULTANT'S platforms the Medications Tracking module. Attachment 2 is accordingly
incorporated into the AGREEMENT by this reference to augment AGREEMENT Exhibit "A" as
described in the preceding sentence.
5. Pursuant to AGREEMENT Section 15 (Modification), Subsection C of Section 1
(Consideration) is amended to revise the compensation payable by CITY to CONSULTANT for
the AGREEMENT period between June 15, 2025 and June 14, 2026 to $17,240.89.
Agreement No. 6693B
/oho Sign DacurneW ID: 2AB7F2F4.0[7CB38DAUNCN.—Fx4PVHITYlBHZMBZFOFRNWR6 NEZO
6. Pursuant to AGREEMENT Section 15 (Modification), AGREEMENT Exhibit
"A," as referenced in AGREEMENT Sections 1, 2, and 13 is amended to modify
. -L�* . *&*c vaixiis rmittin .t w-Liw 4WcitAo - Pe g,
and Training Records modules ftom CONSULTANT'S platforms as set forth in Attachment 2 to
AMENDMENT 2 as of June 15, 2025. Attachment 2 is accordingly incorporated into the
AGREEMENT by this reference to augment AGREEMENT Exhibit "A" as described in the
preceding sentence. I
7. This AMENDMENT may be executed in any number or counterparts, each of
which will be an original, but all of which together constitutes one instrument executed on the
same date. In accordance with Government Code § 16.5, the Part ' ies agree that this Amendment
and related documents in connection with this AMENDMENT will be considered signed when the
signature of a party is delivered by electronic transmission. Such electronic signature will be
treated in all respects as having the same effect as an original signature. CONSULTANT warrants
that its signatory (or signatories, as applicable) to this AMENDMENT 2 has the legal authority to
enter this AMENDMENT 2 and bind CONSULTANT accordingly.
8. Except as modified by this AMENDMENT, all other terms and conditions of the
AGREEMENT remain the same.
[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK;
SIGNATURES ON FOLLOW PAGE]
W
Agreement No. 6693B
Zoho Sign Document ID: 2AB7F2F4-OTXB38DAUNCN--FX4PVHITYI8HZMBZFOFRNWR6-NEZO
IN WITNESS WHEREOF the Parties hereto have executed this AMENDMENT 2 the
day and year first hereinabove written.
CITY OF EL SEGUNDO,
a general law city
Al,--'
Paul Silverstein, Acting ITSD Director
ATTEST:
SLtSl ll Troia, .:ity Clerk
APPROVED AS TO FORM:
Mark D Hensley, City Attorney
Joaquin V ztluez, Assista�nl. City Attorney
lary S ron Brennan, Risk Manager
LOCALITY MEDIA, INC dba FIRST DUE,
a New York Corporation
Andreas Huber, President
Rami El-choufani, Secretary
Taxpayer ID:81-1388062
Zoho Sign Document ID: 2AB7F2F4-OTXB38DAUNCN--FX4PVHITY18HZMBZFOFRNWR6-NEZO
Agreement No. 6693B
Attachment 2 for SECOND AMENDMENT
first d u le
Locality Media, Inc, dbo First Due
107 Seventh St
Gorden City, NY 11530, United States
Phone: + 1 (516) 874-2258
Website: 1r!,,,gf,_,`:
Exhibit A - Quote
Prepared By: Ian Crone
Valid Until: June 30, 2025
Quote Number: 1545132000442628138
BILL TO:
Antonio Del Castillo
City of El Segundo
350 Main Street.
El Segundo, CA 90245
Additional Modules Quote: 1545132000442628138
Account: City of El Segundo
Subscription Start: April 15, 2024
Initial Term: 2 months
Annual Subscription: $2,000.00
Product Details
Total
Medications Tracking
Track all medications, including DEA Scheduled Medications. Tracking a medication's lifecycle
(receipt, usage, waste or removal) by expiration date, lot number or serial number. Ensure
compliance with internal and external signatures, as well as advanced role security and
authentication.
Essentials Online Training Package
Up to 2 Hours Online Training with certified First Due Instructor
Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in the
Statement of Work.
First Due Additional Modules One -Time Fees Subtotal
$900.00
First Due Additional Modules 2-month Subscription Fees Subtotal
$340.00
First Due Additional Modules Grand 2-month Total
$1,240.00
First Due Additional Modules Renewal Year 2 06/15/2025-06/14/2026 Total
$2,000.00
Renewal Quote: 1545132000415269528
Account: City of El Segundo
Renewal Subscription Start Date: June 15, 2025
Renewal Term: 12 months
Renewal Annual Subscription: $16,240.89
First Due Renewal 06/15/2025-06/14/2026: Product Details Total
........ ........ . . . .. . .. ........... . .......... . ..... . ...... . .... ... -------
Occupancy Management & Pre -incident Planning (Renewal)
Manage Occupancies, Pre -Incident Mapping, ArcGIS Maps, Fire Systems, Hazardous Material,
and Contacts.
Responder (Renewal)
Web Responder dashboard and Responder iOS/Android App with notifications, 5tatusing and
routing.
Hydrant Management - Basic (Renewal)
Manage Hydrants including hydrants visible on pre -plan & response map, hydrant list, hydrant
types, hydrant uploads, ArcGIS hydrant layers, and hydrant setup
Incident Reporting - NFIRS (Renewal)
NFIRS Incident Documentation, State and Federal Compliance with automated submission.
Locality Media, Inc. Agreement Jon 2025 Page 1 of 7
Agreement No. 6693B
Zoho Sign Document ID: 2AB7F2F4-DTXB38DAUNCN--FX4PVHITY18HZMBZFOFRNWR6-NEZO
Attachment 2 for SECOND AMENDMENT
Personnel Management (Renewal)
Store, Manage and Access Employee Records including demographic data, certifications and
employment information.
Events & Activities (Renewal)
Create Events, View Global Activity Log, and Access Global Calendar.
Assets & Inventory (Renewal)
Assets, vehicles, equipment and inventory management, assets and equipment checks, and
work order management.
CAD Integration (Renewal)
Automated importing of CAD calls via XML, Database Connector or API.
Scheduling Integration wl Third Party (Telestaff)
Scheduling Integration with Telestaff
One -Time Credit
One -Time Credit
One -Time Fees Subtotal $0.00
Renewal Subscription Fees Subtotal $ 16,240.89
One -Time Credit ($ 1,000.00)
First Due Renewal 06/15/2025-06/14/2026 Total $15,240.89
Fee Summary
0 *�, 0 J�'- -�N
First Due Additional Modules One -Time Fees Subtotal $900.00
First Due Additional Modules 2-month Subscription Fees Subtotal $340.00
One -Time Fees Subtotal $ 1,800.00
Subscription Fees Subtotal $455.00
First Due Additional Modules Grand 2-month Total $1,240.00
First Due Renewal 06/15/2025 -06/14/2026 Summary
First Due Additional Modules Renewal Year 2 06/15/2025-06/14/2026 Total $2,000.00
First Due Renewal 06/15/2025-06/14/2026 Total $ 15,240.89
One -Time Fees Subtotal $0.00
Subscription Fees Subtotal $ 117,240.89
First Due Renewal 06/15/2025-06/14/2026 $17,240.89
Statement of Work
Please see attached Statement of Work detailing the Implementation, Training, Data Migration, Integrations,
Customer Success Manager, Customer Support, and Assumptions for this Exhibit A - Quote.
Terms and Conditions
The above -listed First Due Additional Modules Grand 2-month Total in the amount of $1,240.00 will be invoiced on or
around April 15, 2025. The above -listed First Due Renewal 06/15/2025-06/14/2026 in the amount of $17,240.89 will be
invoiced on or around June 15, 2025. For subsequent annual periods, the Service fees are due and payable
annually in advance on June 15th.
Payment Terms: Net 30 days
For electronic ACH payment: Wells Fargo Bank i ACH Routing Number: 121000248 1 Account #: 4192384907
LOCALITY MEDIA, INC. City of El Segun,
By: By:
Name: Andreas Huber Name� ...........
Paul Silverstein
. . . . . . . . . . .......
...... I-— . ......
Title: CEO Title: Acting ITSD Director
Date: Apr 16 2025 16:13 PDT Date: April 17, 2025
- ------ . . . ....................
Locality Media, Inc. Agreement Jon 2025 Page 2 of 7
Agreement No. 6693B
Zoho Sign Document ID: 2AB7F2F4-4)TXB38DAUNCN-_FX4PVH IT Y18FIZMBZFOFRNWR6-NEZO
Attachment 2 for SECOND AMENDMENT
J fi rs t d u eStatement of Work
Locality Media, Inc, dbo First Due For Quote Number: 1545132000442628138
107 Seventh St
Garden City, NY 1. 1530, United States
Phone: +1 (516) 874-2258
W e bs ite: ?) f1r, 'IL6YPK_ilr� Ld c qL�J.'
1. Introduction
1.1 Purpose
The purpose of this Statement of Work (SoW) document is to clearly define the implementation, Training, Data
Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for City of El
Segundo ("Customer") from Locality Media, Inc. dba First Due ("First Due") for the purchased product(s) set
forth in Exhibit A - Quote ("Purchased Products") attached to the Agreement
1.2 Scope:
This SOW includes the configuration, optimization, and deployment of the Purchased Products with the goal
of meeting The organizational needs of the Customer.
2. Implementation
2.1 Overview
First Due utilizes a combination waterfall and iterative approach to implementation. This includes Discovery,
Configuration, Optimization, Data Migration, Training, and Go -Live.
02
04
06
CONFIGURATION
DATA
GO -LIVE
MIGRATION
#
0,6"''C"i V
01
03
05
07
DISCOVERY
OPTIMIZATION
TRAINING
SUPPORT
& PLANNING
2.2 Implementation Resources
Implementation Manager: Project lead and go -to person, acting as the primary liaison between I
the
Customer and the First Due project team. The Implementation Manager will develop and execute I
project plan, manage communication, and ensure adherence to predefined timelines and quality
standards. This individual is also responsible for helping to configure the care system and some of th
more straightforward modules
implementation Product Specialist(s): While the Implementation Manager will lead the overall project,
Product Specialists will be brought in to help configure and optimize specialty modules such as Fire
Prevention, ePCR, Assets & Inventory, Training, Scheduling, and Reporting. They are product experts in First
Due and are versed in industry best practices for their specific product specialties. Depending on the
modules purchased and complexity, your project may be assigned 1-3 Product Specialists.
Technical Implementation Specialist: Responsible for managing data migration from your current vendor
to First Due and the integration between First Due and CAD. The Technical implementation Specialist
Locality Media, Inc. Agreement Jon 2025 Page 3 of 7
Agreement No. 6693B
�N I I I 1 1! 11322112, 211WO SHIMMENSM
Attachment 2 for SECOND AMENDMENT
team comes from a diverse background, ranging from database management to public safety software
integration.
Customer Success Manager: As the point person after project completion, the Customer Success
Manager (CSM) will be port of the implementation as an advocate and to ensure a seamless transition to
support post go -live, During the Implementation they will regularly check -in to ensure progress is being
made and help with the addition of new modules or scope from a commercial perspective. Post go -live,
they will provide regular check -ins to ensure the Customer is adopting the Purchased Products and
d'eriving value from them.
Training Manager: Responsible for developing and executing [he training plan, with the goal of effectii%FM
adoption of the Purchased Products by Customer, The Training Manager will be involved throughout t
project to ensure they have the Customer specific knowledge to design the most effective training pla
possible.
UERMEZHMZM��
2.3.1 Discovery & Planning: Once the Project has been assigned, Customer will receive a set of tailored
discovery questionnaires. Once filled out, the Implementation Manager will schedule a Project Kick -
During this meeting the Customer will receive access to the First Due platform, meet the project team
and receive an initial procl�icl tour. The Implementation Manager will also provide an overview of [he
project plan. decide the meeting cadence, and formalize the next steps. CAD Integration and Data
Migration planning meetings are also held during this phase, if required. These meetings will be led by
the Technical Implementation Specialist.
Key Meeting(s): Project Kick -Off, CAD Kick -Off, Data Migration Planning
Milestone(s): Project Kick -Off, System Access
Customer Task(s): Fill Discovery Questionnaires
Z Deliverable(s): Welcome email, Initial Account Set -Up, System Logins Provided
2.3.2 Configuration: After planning is complete, the Implementation Manager will begin scheduling the
Configuration sessions. Before each configuration session there will be some light prep work for the
Customer to complete. Generally, there will generally be one (1) configuration session per module, b
in cases where there is more complexity, there may be multiple. These sessions will be either be run b
the Implementation Manager or the Implementation Product Specialist, depending on the module. I
® Key Meeting(s): Module Configuration Sessions (1 -2 per module)
® Milestone(s): N/A
® Customer Task(s): Configuration Prep Work (per module)
® Deliverable(s): Initial Module Configuration
® Scope: All Purchase Products
2.3.3 Optimization: After the configuration is complete, the Customer will be provided with test work (module
User Acceptance Testing (UAT)) to complete. Following [he completion of the UAT work, Optimization
Sessions will be held to review Customer feedback, correct any issues, and finalize the configuration of
the module. There will generally be one (1) Optimization session per module, but in cases where there is
more complexity, there may be multiple. Once a module is configured and optimized, the Customer
will be provided a module sign -off document to review and sign. Note Configuration and Optimization
sessions may run interchangeably to ensure the project stays on -track.
• Key Meeting(s): Module Optimization Sessions (1 -2 per module)
• Milestone(s): Module Acceptance and Sign -Off (1 per module)
• Customer Task(s): Optimization Prep Work (UAT per module)
• Deliverable(s): Module Optimization resulting in Customer Acceptanct
• Scope: All Purchase Products
Locality Media, Inc. Agreement Jon 2025 Page 4 of 7
Agreement No. 6693B
Zoho Sign Document ID: 2AB7F2F4OTXB38DAUNCN-_.,FX4PVHITY18HZMBZFOFRNWR6-NEZO
Attachment 2 for SECOND AMENDMENT
2.3.4 Data Migration: Data Migration will occur through -out the project and can be summarized in three
steps: (1) initial data migration at the beginning of the project required for configuration, (2) import of
historical records, usually occurring throughout the project, and (3) final data migration immediately
before go -live. First Due's Data Migration team will review your legacy data environment and provide
guidance on the best path to extract, map, and import the data into First Due.
• Key Meeting(s); Data Migration Planning
• Milestone(s): Data Migration Sign -Off
• Customer Task(s): Extract or provide access to legacy data based on guidance from First Due
Data Migration team, Data Mapping Assistance, review and approve data load.
• Deliverable(s): Data Migration Plan, Data Mapping Assistance, Data Import
2.3.5 Training: As the project is in the final stages, the Training Manager will work with the Customer to
arrange a training plan that will result in the successful adoption of the Purchased Products. Note that
while Webinar Administrator training will occur during configuration and optimization sessions, the
Training manager will arrange formal Webinar and/or Onsite Train -the -Trainer and/or End User Training
Session (s). Additive to the provided training, Customer will also have access to live weekly training
academy sessions as well as on demand online [raining videos and training guides via the First Due
Knowledgebase.
• Key Meeting(s): Training Planning, Training Sessions
• Milestone(s): Training Completed
• Customer Task(s): Coordinate staff to be trained
• Deliverable(s): Training Plan and Training Session(s,
2.3.6 Go -Live: Once all modules have been signed off and training has been arranged or completed, First
Due will work with the Customer to kick-off the Go -live process. This includes: (1) Final System
Acceptance, (2) Go -live planning meeting, (3) Final Data Migration, (4) Go -live, and (5) Post go -live
implementation support.
• Key MeetiGo-live planning, Post Go -live Check -Ins
• Milestone(s): System Acceptance, Go -live
• Customer Task(s): Final Testing
• Deliverable(s): Post Go -live Implementation Support (2-4 weeks)
2.3.7 Transition to Customer Success: Following the completion of the post go -live support period and
assuming all critical implementation tasks are complete, Customer will be transitioned to their Customer
Success Manager (CSM) and to the First Due Support team.
• Key Meeting(s): Customer Success Transition Meeting
• Milestone(s): Transition to Customer Success and Support
• Customer Tosk(s): N/A
• Deliverable(s): N/A
3. Training
Training is an integral part of any successful implementation. First Due is focused on providing your agency
adequate training to ensure effective user adoption of the platform. As part of this Statement of Work, the
Customer shall receive:
• Formal training as outlined in Exhibit A - Quote
• Administrator Training as part of [he Configuration / Optimization
• Access to live First Due Academy Webinors
• Access to online recorded training videos and guides via an interactive knowledgebase
Locality Media, Inc, Agreement Jon 2025 Page 5 of 7
Agreement No. 6693B
Zoho Sign Document ID: 2AB7F2F4-OTXB38DAUNCN--FX4PVHITY18HZMBZFOFRNWR6-NEZO
Attachment 2 for SECOND AMENDMENT
4. Data Migration
First Due understands the importance of data migration to our customers and has extensive experience
working to migrate historical records into the platform. First Due will use best efforts to migrate applicable
data from Customer's existing systems utilizing data migration best practices, This includes:
® Data Migration Planning Session
® Assistance/Guidance in extracting data from existing system/s
• Mapping extracted data to First Due import workbooks
® Importing of Data into First Due
The Data Migration scope of this Statement of Work will be to import legacy data from Customer existing
systems in order for the Purchased Products to be operational. This includes operational data and historic
records. Note that there are times when certain data is not seen as valuable to migrate to First Due. First Due
and Customer will agree during the planning phase on what data needs to be migrated and priorities
around data migration.
5. Integrations
As part of this Statement of Work, First Due will Implement all integrations and relevant scope outlined in
Exhibit A - Quote. Integrations will be implemented during the configuration and optimization phases outlined
above. In most cases, these integrations will be aligned with the module they are related. The only exception
to this is the CAD Integration which, if part of scope, will have its own dedicated session at the beginning of
an implementation. Customer or complex integrations may follow this some exception and have their own
sessions to implement.
First Due will support these integrations post go -live. Note First Due is not responsible for outages, issues, and
failures of 3rd Party Vendors. First Due will, however, always endeavor to work with Customer to resolve issues,
regardless of responsibility.
Any additional scope or detail related to Integrations will be listed below.
6. Customer Success Manager
First Due understands the value of ongoing Customer Success activities post go -live. As part of this Statement
of Work, Customer will receive a Customer Success Manager who will be the point person for Customer post
go -live. Customer will receive regular check -ins to ensure the adoption of the Purchased Products. As part of
the regular check -ins, the Customer Success Manager can help Customer with any major enhancements or
issues, new feature updates, interest in other modules and additional training needs.
7. Customer Support
A customer's success is important to First Due and we understand having a reliable, knowledgeable
Customer Support (or Support) team there to help is vital. Customer Support provides a central point of
contact to ensure [hot all customer support requests are responded to and resolved. Below is a summary of
the support components.
7.1 Contacting Customer Support
Customer Support is a service provided to our customers when they have questions, requests, or issues with
the Services. When Customer submits a support request, a Support Ticket (or Ticket) is created within First
Due's Support CIRM and a unique ID (or ticket number) is assigned to track and document Customer's
support request.
We offer a variety of channels to communicate with our Support team:!
• Online: 1,0 s:/ J P!first' tuesi � , X;
® Email: s
• Phone: (516) 874-5818
Locality Media, Inc. Agreement Jon 2025 Page 6 of 7
Agreement No. 6693B
Zoho Sign Document ID: 2AB7F2F4-OTXB38DAUNCN--FX4PVHITY18HZMBZFOFRNWR6-NEZO
Attachment 2 for SECOND AMENDMENT
7.2 Self -Service Resources
First Due strives to provide useful, empowering self-service resources that are available 24/7 on our online
Our Knowledgebase contains step-by-step/how-to articles, FAQs, videos, best practices,
etc.
7.3 Hours of Operation
Customer Support hours of operation (Business Hours) are:
Monday to Friday, 9:00am - 6:00pm ET**
** 24x7 Support available for Sev I (Down/Urgent) issues.
B. Assumptions
13.1 Customer Participation
Every successful implementation requires adequate participation from the Customer. Although First Due is
ultimately responsible for deliverables in the SoW, Customer agrees to attend the necessary calls and
complete required preparatory work in order to help drive the project forward. At a minimum, Customer
resources will be required for one (1) hour per week for meetings, and half an hour to one (0.5-1) hour of prep
work per week by one or multiple individuals. Customer understands the importance of ensuring the correct
Customer resources are available when required.
8.2 Statement of Work Expiration
Excluding significant delays caused by the First Due team, this Statement of Work will expire within twelve (12)
months of the Subscription Start Date as detailed in Exhibit A - Quote. In situations where the project is
delayed for no fault of either party, First Due agrees to extend the term, only if there is an agreed plan to
complete the project within the extension period. Note the term expiration does not apply to section 6 & 7
above and will not impact First Due's ability to support the Customer post go -live.
8.3 Best Practice and Standard Workflow
First Due intends to meet the organizational needs of the Customer and their respective software
requirements by configuring the Purchased Products to closely align with existing workflows. Although First
Due is incredibly flexible, there may be times when First Due recommends using standard functionality or best
practice to ensure a timely implementation, and simplification of current process. These workflows may differ
from Customer existing workflows. Customer understands the importance of collaboration to achieve the
ultimate goal of successfully adopting the Purchased Products and is aware there may be changes to
existing workflow to accomplish this.
8.4 Go -live Requirements & Gaps
Over the course of the Implementation, both parties may uncover functionality gaps in the Purchased
Products. Some of these gaps may have a material impact on the ability to implement or adopt the product.
Gaps of this nature, deemed Go -Live Requirements, will be prioritized to ensure a timely go -live and project
completion. However, in the case that certain features are not complete before go -live, they will be added
to module and system signoffs as exceptions and will be completed within an agreed upon timefrome.
Locality Media, Inc. Agreement Jon 2025 Page 7 of 7