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2024-06-18 CC Agenda Packet - ITEM D11 - Strategic Plan FY 2024-25CITY OF ELSEGUNDO FY 2024-25 Strategic Plan Update Five Goals • Seventeen Strategies • Six Top Priorities Vision., Mission, and Values 1. Vision (no change): Be a global innovation leader `where big ideas take off' while maintaining our unique small-town character 2. Mission (no change): Provide a great place to live, work, and visit I Values (with modifications): 1. Service. We work to provide exceptional services and continuously improve our practices and processes. 2. Ethics. We are accountable and responsible for our actions, transparent in our processes, and follow professional standards, while taking calculated risks to provide solutions. 3. Collaboration. We work as one team on behalf of our community. ELSEGUNDO 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 2 GOALS GOAL 1 DEVELOP AND MAINTAIN QUALITY INFRASTRUCTURE AND TECHNOLOGY (Update - Prioritized Goal 1 Only) GOAL 2 OPTIMIZE COMMUNITY SAFETY AND PREPAREDNESS GOAL 3 DELIVER SOLUTION -ORIENTED CUSTOMER SERVICE, COMMUNICATION, DIVERSITY, EQUITY, AND INCLUSION GOAL 4 PROMOTE AND CELEBRATE A QUALITY WORKFORCE THROUGH TEAMWORK AND ORGANIZATIONAL EXCELLENCE GOAL 5 CHAMPION ECONOMIC DEVELOPMENT AND FISCAL SUSTAINABILITY F.LSF,GU\UO 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 4 GOAL 1: DEVELOP AND MAINTAIN QUALITY INFRASTRUCTURE AND TECHNOLOGY Strategy A: Seek opportunities to implement and expedite the projects in the Capital Improvement Program and ensure that City -owned infrastructure is well maintained, including streets, entryways, and facilities. Strategy B: Seek opportunities to implement the use of innovative technology to improve services, efficiency, and transparency. Strategy C: Maintain an innovative General Plan to ensure responsible growth while preserving El Segundo's quality of life and small-town character. Strategy D: Improve mobility and transportation throughout the City. F.LSpGUYDO 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 5 GOAL 2: OPTIMIZE COMMUNITY SAFETY AND PREPAREDNESS Strategy A: Comprehensively address the unsheltered homeless population. Strategy B: Provide cost-effective and excellent fire protection and emergency response services. Strategy C: Protect and prepare the El Segundo community and staff for any emergency, disaster, or environmental violation. Strategy D: Ensure that the community feels safe and is satisfied with the services of the El Segundo Police Department. ELSEGU4Dd 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 6 GOAL 3: DELIVER SOLUTION -ORIENTED CUSTOMER SERVICE, COMMUNICATION, DIVERSITY, EQUITY, AND INCLUSION Strategy A: Enhance proactive community engagement program to educate and inform the public about City services, programs, and issues. Strategy B: Implement Diversity, Equity, and Inclusion (DEI) initiatives to cultivate representation and opportunities for all the members of the community. ELSEGUNDO 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 7 GOAL 4: PROMOTE AND CELEBRATE A QUALITY WORKFORCE THROUGH TEAMWORK AND ORGANIZATIONAL EXCELLENCE Strategy A: Enhance staff recruitment, retention, and training to ensure delivery of unparalleled City services and implementation of City Council policies. Strategy B: Improve organizational excellence by implementing processes and tools that facilitate effective data collection and analysis while promoting data -driven decision making. Strategy C: Reduce the number of workers' comp and general liability claims and expedite the resolution of existing claims. 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 H. GOAL 5: CHAMPION ECONOMIC DEVELOPMENT AND FISCAL SUSTAINABILITY Strategy A: Identify opportunities for new revenues, enhancement of existing revenues, and exploration of potential funding options to support programs and projects. Strategy B: Utilize the City's long-term financial plan to make financial decisions that support the goals of the strategic plan. Strategy C: Implement strategic initiatives to attract new businesses and foster business to business networking and collaboration to retain and grown existing businesses. Strategy D: Implement community planning, land use, and enforcement policies that encourage growth while preserving El Segundo's quality of life and small-town character. 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 0 III 11LGUNUO FY 2024-25 TOP 6 PRIORITIES GOAL 5 STRATEGY C Implement strategic initiatives to attract new businesses and foster business to business networking and collaboration to retain and grow existing businesses. GOAL 5 STRATEGY D Implement community planning, land use, and enforcement policies that encourage growth while preserving El Segundo's quality of life and small-town character. GOAL 4 STRATEGY A Enhance staff recruitment, retention, and training to ensure delivery of unparalleled City services and implementation of City Council policies. GOAL 1 STRATEGY A Seek opportunities to implement and expedite the projects in the Capital Improvement Program and ensure that City -owned infrastructure is well maintained including streets, entryways, and facilities. GOAL 1 STRATEGY B Seek opportunities to implement the use of innovative technology to improve services, efficiency, and transparency. GOAL 2 STRATEGY A Comprehensively address the unsheltered homeless population. ELSEGUNDG 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 10 NEXT STEPS m IMPLEMENTATION ACTION PLAN: ACTION ITEMS AND PROJECTS QPERFORMANCE METRICS AND KEY PERFORMANCE INDICATORS 19 MONITORING AND TRACKING: CITY'S PROJECT MANAGEMENT TOOL REPORTING: CITY COUNCIL UPDATE TWICE AYEAR ELSECUNDO 6/18/2024 City of El Segundo 1 350 Main St. El Segundo, CA 90245 11 CITY OF ELSEGUNDO End