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CONTRACT 6887 Professional Services AgreementAgreement No. 6887 Agreement No. PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF EL SEGUNDO AND ANUNTA TECH INC. This AGREEMENT is entered into this 12t" day of March, 2024 by and between the CITY OF EL SEGUNDO, a municipal corporation and general law city, having its principal place of business at 350 Main Street, El Segundo, CA 90245 ("CITY") and Anunta Tech Inc., a Delaware corporation having its principal place of business at and 9201 Corporate Boulevard #440, Rockville MD 20850 ("CONSULTANT" or "Anunta Tech" as the case may be). Anunta Tech and CITY shall hereinafter individually be referred to as a "Party" and collectively as "Parties". 1. CONSIDERATION. A. As partial consideration, CONSULTANT agrees to perform the work listed in the SCOPE OF SERVICES, below; B. As additional consideration, CONSULTANT and CITY agree to abide by the terms and conditions contained in this Agreement; C, As additional consideration, CITY agrees to pay CONSULTANT a sum not to exceed $16,000 for CONSULTANT's services, except otherwise mutually agreed between the Parties and memorialized in an Agreement amendment. CITY may modify this amount as set forth below. Unless otherwise specified by written amendment to this Agreement, CITY will pay this sum as specified in the attached Exhibit "A," which is incorporated by reference. 2. SCOPE OF SERVICES,. A. CONSULTANT will perform all services ("Services") listed in the attached Exhibit 'A" in the Statement of Work ("SOW") as mutually agreed between the Parties and which is incorporated by reference. B. CONSULTANT will, in a professional manner, furnish all of the labor, technical, administrative, professional and other personnel, all supplies and materials, equipment, printing, vehicles, transportation, office space and facilities, and all tests, testing and analyses, calculation, and all other means whatsoever, except as herein otherwise expressly specified to be furnished by CITY, necessary or proper to perform and complete the work and provide the Services required of CONSULTANT by this Agreement. -1- Rev 3/28/23 Agreement No. 6887 Agreement No. 3. PERFORMANCE STANDARDS. While performing this Agreement, CONSULTANT will use the appropriate generally accepted professional standards of practice existing at the time of performance utilized by persons engaged in providing similar services. CITY will continuously monitor CONSULTANT's Services. CITY will notify CONSULTANT of any deficiencies and CONSULTANT will have fifteen (15) days after such notification to cure any shortcomings to CITY's satisfaction. Costs associated with curing the deficiencies will be borne by CONSULTANT. 4. PAYMENTS. For CITY to pay CONSULTANT as specified by this Agreement, CONSULTANT must submit a detailed invoice to CITY which lists the hours worked and hourly rates for each personnel category and reimbursable costs (all as set forth in Exhibit "A") the tasks performed, the percentage of the task completed during the billing period, the cumulative percentage completed for each task, the total cost of that work during the preceding billing month and a cumulative cash flow curve showing projected and actual expenditures versus time to date. 5. NON -APPROPRIATION OF FUNDS. Payments due and payable to CONSULTANT for current Services are within the current budget and within an available, unexhausted and unencumbered appropriation of the CITY. In the event the CITY has not appropriated sufficient funds for payment of CONSULTANT Services beyond the current fiscal year, this Agreement will cover only those costs incurred up to the conclusion of the current fiscal year. 6. FAMILIARITY WITH WORK. A. By executing this Agreement, CONSULTANT agrees that it has: Carefully investigated and considered the scope of Services to be performed; ii. Carefully considered how the Services should be performed; and iii. Understands the facilities, difficulties, and restrictions attending performance of the Services under this Agreement. B. If Services involve work upon any site, CONSULTANT agrees that CONSULTANT has or will investigate the site and is or will be fully acquainted with the conditions there existing, before commencing the Services hereunder. Should CONSULTANT discover any latent or unknown conditions that may materially affect the performance of the Services, CONSULTANT will immediately inform CITY of such fact and will not proceed except at CONSULTANT's own risk until written instructions are received from CITY. -2- Rev 3/28/23 Agreement No. 6887 Agreement No. 7. TERM. The term of this Agreement will be for ninety days beginning March 12th, 2024. Unless otherwise determined by written amendment between the Parties, this Agreement will terminate in the following instances: A. Completion of the work specified in Exhibit "A"; B. Termination as stated in Section 15. 8, TIME FOR PERFORMANCE. A. CONSULTANT will not perform any work under this Agreement until: CONSULTANT furnishes proof of insurance as required under Section 23 of this Agreement; and CITY gives CONSULTANT a written notice to proceed. B. Should CONSULTANT begin work on any phase in advance of receiving written authorization to proceed, any such Services are at CONSULTANT's own risk. 9. TIME EXTENSIONS. Should CONSULTANT be delayed by causes beyond CONSULTANT's control, CITY may grant a time extension for the completion of the contracted Services. If delay occurs, CONSULTANT must notify the Manager within forty- eight hours (48 hours), in writing, of the cause and the extent of the delay and how such delay interferes with the Agreement's schedule. The Manager will extend the completion time, when appropriate, for the completion of the contracted Services. 10.CONSISTENCY. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement takes precedence over the attached Exhibits; this Agreement supersedes any conflicting provisions. Any inconsistency between the Exhibits will be resolved in the order in which the Exhibits appear below: A. Exhibit A: January 5, 2024 Statement of Work (as attached to this Agreement) 11. CHANGES. CITY may order changes in the Services within the general scope of this Agreement, consisting of additions, deletions, or other revisions, and the contract sum and the contract time will be adjusted accordingly. All such changes must be authorized in writing, executed by CONSULTANT and CITY. The cost or credit to CITY resulting from changes in the Services will be determined in accordance with written agreement between the Parties. 12.TAXPAYER IDENTIFICATION NUMBER. CONSULTANT will provide CITY with a Taxpayer Identification Number. -3- Rev 3128/23 Agreement No. 6887 Agreement No. 13. PERMITS AND LICENSES. CONSULTANT, at its sole expense, will obtain and maintain during the term of this Agreement, all necessary permits, licenses, and certificates that may be required in connection with the performance of Services under this Agreement. 14. WAIVER. CITY's review or acceptance of, or payment for, work product prepared by CONSULTANT under this Agreement will not be construed to operate as a waiver of any rights CITY may have under this Agreement or of any cause of action arising from CONSULTANT's performance. A waiver by CITY of any breach of any term, covenant, or condition contained in this Agreement will not be deemed to be a waiver of any subsequent breach of the same or any other term, covenant, or condition contained in this Agreement, whether of the same or different character. 15.TERMINATION, A. Except as otherwise provided, CITY may terminate this Agreement at any time with or without cause by providing a thirty (30) days written notice. B. CONSULTANT may terminate this Agreement at any time with CITY's mutual consent. Notice will be in writing at least thirty (30) days before the effective termination date. C. Upon receiving a termination notice, CONSULTANT will immediately cease performance under this Agreement unless otherwise provided in the termination notice. Except as otherwise provided in the termination notice, any additional work performed by CONSULTANT after receiving a termination notice will be performed at CONSULTANT" own cost; CITY will not be obligated to compensate CONSULTANT for such work. D. Should termination occur, all finished or unfinished documents, data, studies, surveys, drawings, maps, reports and other materials prepared by CONSULTANT will, at CITY's option, become CITY's property, and CONSULTANT will receive just and equitable compensation for any work satisfactorily completed up to the effective date of notice of termination, not to exceed the total costs under Section 1(C). E. Should the Agreement be terminated pursuant to this Section, CITY may procure on its own terms Services similar to those terminated. F, By executing this document, CONSULTANT waives any and all claims for damages that might otherwise arise from CITY's termination under this Section. 16.OWNERSHIP OF DOCUMENTS. All documents, data, studies, drawings, maps, models, photographs and reports prepared by CONSULTANT under this Agreement are CITY's property. CONSULTANT may retain copies of said documents and materials as -4- Rev 3/28/23 Agreement No. 6887 Agreement No. desired, but will deliver all original materials to CITY upon CITY's written notice. CITY agrees that use of CONSULTANT's completed work product, for purposes other than identified in this Agreement, or use of incomplete work product, is at CITY's own risk. 17. PUBLICATION OF DOCUMENTS. Except as necessary for performance of service under this Agreement, no copies, sketches, or graphs of materials, including graphic art work, prepared pursuant to this Agreement, will be released by CONSULTANT to any other person or public CITY without CITY's prior written approval. All press releases, including graphic display information to be published in newspapers or magazines, will be approved and distributed solely by CITY, unless otherwise provided by written agreement between the Parties. 18.INDEMNIFICATION. A. CONSULTANT agrees to the following: i. Indemnification for Professional Services. CONSULTANT will save harmless and indemnify and at CITY's request reimburse defense costs for CITY and all its officers, volunteers, employees and representatives from and against any and all suits, actions, or claims, of any character whatever, brought for, or on account of, any injuries or damages sustained by any person or property resulting or arising from any negligent or wrongful act, error or omission by CONSULTANT or any of CONSULTANT's officers, agents, employees, or representatives, in the performance of this Agreement. ii. Indemnification for other Damages. CONSULTANT indemnifies and holds CITY harmless from and against any claim, action, damages, costs (including, without limitation, attorney's fees), injuries, or liability, arising out of breach of any third party IPR under this Agreement,. Should CITY be named in any suit, or should any claim be brought against it by suit or otherwise, whether the same be groundless or not, arising out of this Agreement, or its performance, CONSULTANT will defend CITY (at CITY's request and with counsel satisfactory to CITY) and will indemnify CITY for any judgment rendered against it or any sums paid out in settlement or otherwise. B. For purposes of this section "CITY" includes CITY's officers, officials, employees, agents, representatives, and certified volunteers. C. It is expressly understood and agreed that the foregoing provisions will survive termination of this Agreement. D. The requirements as to the types and limits of insurance coverage to be -5- Rev 3/28/23 Agreement No. 6887 Agreement No. maintained by CONSULTANT as required by Section 23, and any approval of said insurance by CITY, are not intended to and will not in any manner limit or qualify the liabilities and obligations otherwise assumed by CONSULTANT pursuant to this Agreement, including, without limitation, to the provisions concerning indemnification. 19. LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, ANUNTA TECH AND ITS OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY CLAIMS ARISING UNDER THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EVEN IF ANUNTA TECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE; (C) FOR ANY MATTER BEYOND ANUNTA TECH'S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO ANUNTA TECH FOR THE SERVICES UNDER THIS AGREEMENT IN THE SIX MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY. FOR CLARITY, SECTION 18, ABOVE, IS NOT NEEDED TO BE CONTRARY TO THIS SECTION 19. 20.ASSIGNABILITY. This Agreement is for CONSULTANT's professional Services. CONSULTANT's attempts to assign the benefits or burdens of this Agreement without CITY's written approval are prohibited and will be null and void. 21.INDEPENDENT CONTRACTOR. CITY and CONSULTANT agree that CONSULTANT will act as an independent contractor and will have control of all work and the manner in which is it performed. CONSULTANT will be free to contract for similar service to be performed for other employers while under contract with CITY. CONSULTANT is not an agent or employee of CITY and is not entitled to participate in any pension plan, insurance, bonus or similar benefits CITY provides for its employees. Any provision in this Agreement that may appear to give CITY the right to direct CONSULTANT as to the details of doing the work or to exercise a measure of control over the work means that CONSULTANT will follow the direction of the CITY as to end results of the work only. 22.AUDIT OF RECORDS. CONSULTANT will maintain full and accurate records with respect to all Services and matters covered under this Agreement. CITY will have free access at all reasonable times to such records, and the right to examine and audit the same and to make transcript therefrom, and to inspect all program data, documents, proceedings and activities. CONSULTANT will retain such financial and program service records for at least three (3) years after termination or final payment under this Agreement. -6- Rev 3/28/23 Agreement No. 6887 Agreement No. 23.INSURANCE. A. Before commencing performance under this Agreement, and at all other times this Agreement is effective, CONSULTANT will procure and maintain the following types of insurance with coverage limits complying, at a minimum, with the limits set forth below: Type of Insurance Commercial general liability: Professional Liability Business automobile liability Workers compensation Limits $1,000,000 $1,000,000 $1,000,000 Statutory requirement B. Commercial general liability insurance will meet or exceed the requirements of ISO-CGL Form No. CG 00 01 11 85 or 88. The amount of insurance set forth above will be a combined single limit per occurrence for bodily injury, personal injury, and property damage for the policy coverage. Liability policies will be endorsed to name CITY, its officials, and employees as "additional insureds" under said insurance coverage and to state that such insurance will be deemed "primary" such that any other insurance that may be carried by CITY will be excess thereto. Such endorsement must be reflected on ISO Form No. CG 20 10 11 85 or 88, or equivalent. Such insurance will be on an "occurrence," not a "claims made," basis and will not be cancelable or subject to reduction except upon thirty (30) days prior written notice to CITY. C. Professional liability coverage will be on an "occurrence basis" if such coverage is available, or on a "claims made" basis if not available. Such insurance will have the same coverage and limits as the policy that was in effect during the term of this Agreement, and will cover CONSULTANT for all claims made by CITY arising out of any errors or omissions of CONSULTANT, or its officers, employees or agents during the time this Agreement was in effect. D, CONSULTANT will furnish to CITY duly authenticated Certificates of Insurance evidencing maintenance of the insurance required under this Agreement and such other evidence of insurance or copies of policies as may be reasonably required by CITY from time to time. Insurance must be placed with insurers with a current A.M. Best Company Rating equivalent to at least a Rating of "A:VII." E. Should CONSULTANT, for any reason, fail to obtain and maintain the -7- Rev 3/28/23 Agreement No. 6887 insurance required by this Agreement, CONSULTANT's expense and deduc payments due to CONSULTANT un pursuant to Section 15. Agreement No. t CITY may obtain such coverage at the cost of such insurance from der this Agreement or terminate 24. USE OF SUBCONTRACTORS. CONSULTANT must obtain CITY's prior written approval to use any consultants while performing any portion of this Agreement, such approval shall not be unreasonably delayed, withheld or conditioned. Such approval must approve of the proposed consultant and the terms of compensation. 25.INCIDENTAL TASKS. CONSULTANT will meet with CITY monthly to provide the status on the SOW, which will include a schedule update and a short narrative description of progress during the past month for each major task, a description of the work remaining and a description of the work to be done before the next schedule update. 26. NOTICES. All communications to either Party by the other Party will be deemed made when received by such Party at its respective name and address as follows: If to CONSULTANT: Attention: Phil Torres Sales Director, West Region 9201 Corporate Boulevard #440 Rockville, MD 20850 (316) 409-7137 phil.torres@anunta.com Attention: Manvinder Sandhu SVP Head of Sales 9201 Corporate Boulevard #440 Rockville, MD 20850 (512) 938-9616 man@anunta.com If to CITY:. Attention: Jose Calderon, ITSD Director City of El Segundo 350 Main Street El Segundo, California 90245 (310) 524-2392 jalderon@elsegundo.org Any such written communications by mail will be conclusively deemed to have been received by the addressee upon deposit thereof in the United States Mail, postage prepaid and properly addressed as noted above. In all other instances, notices will be deemed given at the time of actual delivery. Changes may be made in the names or addresses of persons to whom notices are to be given by giving notice in the manner prescribed in this paragraph. 27. CONFLICT OF INTEREST. CONSULTANT will comply with all conflict of interest laws and regulations including, without limitation, CITY's conflict of interest regulations. -8- Rev 3/28/23 Agreement No. 6887 Agreement No. 28. SOLICITATION. CONSULTANT maintains and warrants that it has not employed nor retained any company or person, other than CONSULTANT's bona fide employee, to solicit or secure this Agreement. Further, CONSULTANT warrants that it has not paid nor has it agreed to pay any company or person, other than CONSULTANT's bona fide employee, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. Should CONSULTANT breach or violate this warranty, CITY may rescind this Agreement without liability. 29.THIRD PARTY BENEFICIARIES. This Agreement and every provision herein is generally for the exclusive benefit of CONSULTANT and CITY and not for the benefit of any other Party. There will be no incidental or other beneficiaries of any of CONSULTANT's or CITY's obligations under this Agreement. 30.INTERPRETATION. This Agreement was drafted in, and will be construed in accordance with the laws of the State of California, and exclusive venue for any action involving this agreement will be in Los Angeles County. 31. COMPLIANCE WITH LAW. CONSULTANT agrees to comply with all federal, state, and local laws applicable to this Agreement. 32. ENTIRE AGREEMENT. This Agreement, and its Attachments, sets forth the entire understanding of the Parties. There are no other understandings, terms or other agreements expressed or implied, oral or written. This Agreement will bind and inure to the benefit of the Parties to this Agreement and any subsequent successors and assigns. 33. RULES OF CONSTRUCTION. Each Party had the opportunity to independently review this Agreement with legal counsel. Accordingly, this Agreement will be construed simply, as a whole, and in accordance with its fair meaning; it will not be interpreted strictly for or against either Party. 34. SEVERABILITY. If any portion of this Agreement is declared by a court of competent jurisdiction to be invalid or unenforceable, then such portion will be deemed modified to the extent necessary in the opinion of the court to render such portion enforceable and, as so modified, such portion and the balance of this Agreement will continue in full force and effect. 35.AUTHORITY/MODIFICATION. The Parties represent and warrant that all necessary action has been taken by the Parties to authorize the undersigned to execute this Agreement and to engage in the actions described herein. This Agreement may be modified by written amendment. CITY's executive manager, or designee, may execute any such amendment on behalf of CITY. 36. ELECTRONIC SIGNATURES. This Agreement may be executed by the Parties on any number of separate counterparts, and all such counterparts so executed constitute one Agreement binding on all the Parties notwithstanding that all the Parties are not -9- Rev 3/28/23 Agreement No. 6887 Agreement No. signatories to the same counterpart. In accordance with Government Code § 16.5, the Parties agree that this Agreement, Agreements ancillary to this Agreement, and related documents to be entered into in connection with this Agreement will be considered signed when the signature of a Party is delivered by electronic transmission. Such electronic signature will be treated in all respects as having the same effect as an original signature. 37. CAPTIONS. The captions of the paragraphs of this Agreement are for convenience of reference only and will not affect the interpretation of this Agreement. 38. TIME IS OF ESSENCE. Time is of the essence for each and every provision of this Agreement, except it being a force majeure event. 39. FORCE MAJEURE. Should performance of this Agreement be prevented due to fire, flood, explosion, acts of terrorism, war, embargo, government action, civil or military authority, the natural elements, including cyberattacks, or other similar causes beyond the Parties' reasonable control, then the Agreement will immediately terminate without obligation of either Party to the other. 40. STATEMENT OF EXPERIENCE. By executing this Agreement, CONSULTANT represents that it has demonstrated trustworthiness and possesses the quality, fitness and capacity to perform the Agreement in a manner satisfactory to CITY. CONSULTANT represents that its financial resources, surety and insurance experience, service experience, completion ability, personnel, current workload, experience in dealing with private consultants, and experience in dealing with public agencies all suggest that CONSULTANT is capable of performing the proposed contract and has a demonstrated capacity to deal fairly and effectively with and to satisfy a public CITY. [SIGNATURES ON NEXT PAGE] -10- Rev 3/28/23 Agreement No. 6887 Agreement No. IN WITNESS WHEREOF the Parties hereto have executed this contract the day and year first hereinabove written. CITY OF EL SEGUNDO, a general larrcity Jose Calderon Title: ITSD Director ATTEST: By: Tracy Weaver Title: City Clerk APPROVED AS TO FORM: Mark D Hensley, City Attorney Joaquin aquez, Assistant City Attorney Olml� 1 Risk Management ANUNTA TECH INC. By: Vinod Jeyachandran Title: President ANUNTA TECH INC. By: Ravi Kulkarni Title: Chief Financial Officer Taxpayer ID: 47-1492218 -1 1- Rev 3128/23 Agreement No. 6887 Agreement No. EXHIBIT A STATEMENT OF WORK We at Anunta are excited to propose a comprehensive Health Check analysis for the City of El Segundo. This project is meticulously designed to assess your current desktop virtualization environment and compare it against industry best practices to identify deviations. The primary outcome of this health check will be a detailed report encapsulating our findings and highlighting areas where current implementations diverge from these best practices. Importantly, while our standard health check focuses on analysis and reporting, we understand from our discussions with the City that there are specific pressing issues requiring immediate attention like challenges including application launch and browsing issues in some pools, concerns arising from apps published using app layering, and issues with applications from app layering in the installed base image. We believe that integrating a 5-day remediation effort into the health assessment, focused on addressing these immediate concerns, will ensure the most efficient use of City's time and resources. However, we remain flexible and are fully prepared to tailor our engagement to focus solely on the health check, should that be your preference. Additionally, as we cannot precisely estimate the time required for remediation, we propose offering the remediation service on a Time & Materials (T&M) basis. We are confident that this approach will yield a better outcome than just a Health check report. Health Assessment Kickoff A. Team introductions B. Service scope walk-through C. Existing setup review D. Risk identification E. Tracking and communication methodology review 2, Assess the Horizon infrastructure A. Health check of the virtual desktop infrastructure i. Assessment of VMware Horizon infra components: a. Connection servers b. UAG servers C. Event DB d. Dynamic Environment Manager / Active Directory e. Citrix Enterprise Layer Manager Version 23.9.1004 ii. Active directory architecture iii, Image Configuration iv. Domain policies, User groups and service accounts configuration V. Endpoint and Peripheral configuration vi, Antivirus policies -12- Rev 3/28/23 Agreement No. 6887 B. Prepare the assessment report C. Sign off 3. Assessment Parameters Specification Parameters VMware Horizon Review Physical Data Centers VMware Horizon Connection Servers Composer Desktops Pools Desktop Images Unified Access Gateways Citrix Enterprise Layer Manager Version 23.9.1004 Up to one (1) Up to two (2) Up to one (1) Agreement No. Description Review of current virtual desktop environment against VMware best practices. Number of physical data centers to be assessed. Number of VMware Horizon instances to include in the assessment. Number of Composer servers to include in the assessment. Up to five (5) Number of VMware Horizon desktop pools to include in the assessment. Up to five (5) Number of desktop gold images to be included in the assessment. Up to two (2) Number of Unified Access Gateways to be included in the assessment. Included 4. Remediation Service — Limited to 5 days A. Virtual desktop image performance and optimization B. Remediation of application launch issue C. Remediation of performance issues related to Outlook. 5. Customer Scope A. Be responsible for Services not covered in Anunta scope. B. Desktop Solution/Infra sizing. C. Provide functional Nutanix infra. D. Customer to ensure required BW, QoS & optimization settings on the links. E. A customer -side Project Manager and a technical resource with access to the Horizon/Nutanix environment, capable of providing Anunta access, are required. During the initial kick-off, we will need a more substantial time commitment from the customer's side in terms of both time and resources. In the middle of the project, the time commitment will plateau, and only regular cadence meetings will be necessary for health checks. Towards the end of the project, the time commitment on customer's end will increase, particularly for the presentation. F. Supply all infrastructure (virtual desktop infrastructure, software, AD, licenses (Microsoft, Antivirus, VMware etc.), any tool, power, and internet/MPLS connectivity/connectivity of any type etc.) G. Obtain any approvals and enable remote access and logins necessary for Anunta to access and use your infrastructure (domain, virtual machine, support servers etc.), resources and systems to the extent necessary for -13- Rev 3/28/23 Agreement No. 6887 Agreement No. Anunta to provide the Services, subject to compliance with relevant security processes and procedures. H. Installation, configuration, support or troubleshooting of software or hardware of the customer or any other Party unless specified herein. I. Post implementation support services, any onsite support for break fix/IMAC (Installations, Moves, Adds, Changes)/end-user data migration/integration of any tool/automation/DR/Backup/New project activity/Smart Card integration. J. Be responsible for contracts, agreements, hardware, software, licenses, compliance, approvals, Warranty/AMC, support, work, renewals etc. of vendors/OEMs/third parties. K. Allow Anunta to cite Customer's company name and the general nature of the Services, Anunta performed for Customer to other prospective Customers. L. Customer shall ensure its own compliance with all laws and regulations. Anunta makes no warranty, representation, or guarantee regarding safety or suitability, including regulatory compliance of any third -party products and/or Services. 6. Out of Scope A. Beyond Specified Instances and Centers: Any VMware vCenter Server Instances, physical data centers, VMware Horizon Instances, desktop pools, desktop images, and Unified Access Gateways beyond the numbers specified in each workstream would be out of scope. B. Other VMware Products or Services: The focus is on specific VMware products Horizon Instances. Other VMware products or Services not mentioned are out of scope. C. Hardware Upgrades or Physical Infrastructure Changes: Any physical changes or upgrades to the data centres or hardware equipment are not covered, D. Implementation of recommendations limited to 5 calendar days. Remediation Services will be provided on consecutive days without interruption, and each day of service will be counted as one full day, regardless of whether the actual work performed is less than eight hours. E. Long-term Maintenance or Support: Ongoing maintenance or long-term support beyond the duration of the project. F. Training to the customer staff on how to manage or maintain the virtualization environment is not included. G. Extensive Documentation or Reporting beyond stated deliverables. 7. Service Window A. 3 Weeks — Including 5 days of remediation. 8. Commercials 9. Terms and Conditions -1 4- Rev 3/28/23 Agreement No. 6887 Agreement No. A. The remediation will consist of 40 hours spread across 5 consecutive days. Any hours not used within these days will not be carried over; they will be forfeited. B. Implementation of Health Check is a deliverable based project where outcome will be delivered regardless of timeline. This is estimated at 2 weeks, however if the timeline surpasses 2 weeks customer is not charged additional fees. -1 5- Rev 3/28/23