2023-11-07 CC Agenda Packet - PRESENTATION - ITEM C12 - OpenGovPlan Check Processing Time
Pre OpenGov -
Review cycle(s): Avg. 16.5 business days
Permit issuance: Avg. 4-6 weeks
Post OpenGov -
Review cycle(s): Avg. 8.7 business days
Permit issuance: 11.41 business days
Reprioritization of Permit Workflow -
1-week target date
2-week target date
3-week target date
All Department Average Metrics
52.7% decrease
57+% decrease
� Ei.SecauDo
11/7/2023 City of El Segundo 1 350 Main St. El Segundo, CA90245 M 1
`Point of Sale Survey'
11/7/2023
Mean
I understood what permits would be required for my project.
• •:
I understood the information and documentation I needed to include in my
•
application to have a complete submittal.
I understood the timeline associated with the review and approval process for
•
my project.
The initial review of my permit application was completed within the timeline
• �.
the City committed to.
The reviews conducted on resubmitted plans were conducted in a timely
•
manner.
Comments received were understandable and directly focused on ensuring
•
code compliance.
Staff were accessible to answer questions regarding my application.
•
Staff provided accurate information throughout the process.
• .
The overall timeline from submittal to approval was appropriate.
•
1 could submit my application digitally.
• .
There was clear communication throughout the process.
WOR
Mean
The City did a good job at communicating what inspections were required.
It was easy to request and schedule an inspection.
I was able to schedule an inspection that met my scheduling needs.
The inspector showed up when scheduled.
Inspectors were fair in applying the codes and regulations to my project.
If deficiencies were identified during an inspection, inspectors indicated the
•
applicable code section.
Inspectors were accessible to answer questions as needed.
City of El Segundo 1 350 Main St. El Segundo, CA90245
EL EGUNIDO