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CONTRACT 6774 Vender AgreementAgreement No. 6774 AGREEMENT BETWEEN THE City of El Segundo M. PINO & ASSOCIATES, INC. DBA MPA, INC., MyCCW.us Agreement ("Agreement"), made this October 9, 2023, by and between the City of El Segundo, a Municipal Corporation, duly organized and existing under and by virtue of the laws of the State of California ("CITY"), and MPA, Inc. ("CONSULTANT"), with reference to the following facts which are acknowledged by each party as true and correct: RECITALS A. CITY is a general law city, formed and existing pursuant to the provisions of the California Government Code. B. CITY is authorized to enter into consultant agreements under the provisions of California Government Code section 53060. C. CITY desires or is in need of a consultant to perform background checks for citizens requesting a Carry Concealed Weapon License from the City of El Segundo. D. CONSULTANT has special knowledge, experience and facilities for accomplishing the above services. E. CITY now desires to retain CONSULTANT to accomplish the above services, and CONSULTANT is willing to be so retained pursuant to the terms and conditions of this Agreement. AGREEMENT NOW, THEREFORE, it is agreed by and between the parties as follows: 1. UESEONSIBILITIES OF C NSiII:TANT a. CONSULTANT shall undertake to carry on the scope of services as listed in the attached Page 1 of 17 Agreement No. 6774 Scope of Services (refer to Exhibit "A"), which is attached to and made a part of this Agreement. To the extent the provisions of Exhibit "A" are ambiguous in relation to the provisions of this Agreement, inconsistent with the provisions of this Agreement, or expand upon the provisions of this Agreement, the provisions of this Agreement shall take precedence and the provisions of Exhibit "A" shall not apply. These duties may be adjusted from time to time as agreed upon in writing by CONSULTANT and CITY. Any additional services authorized by CITY shall be subject to all terms and conditions of this Agreement, except as modified in writing in accordance with Section 24. b. epresentatioais. CONSULTANT will perform the services set out in this Agreement, as contemplated herein, in an efficient, timely, and professional manner, and in accordance with generally accepted standards for performing similar services. It is understood that CITY, in entering into this Agreement, is relying on CONSULTANT's representations for quality and professional work performed in a timely manner, and CONSULTANT shall perform in accordance with those representations and standards. a. CITY appoints its City Manager, or his designee, to administer CITY's rights under this Agreement, and to review the work performed by CONSULTANT pursuant to the scope of services. b. CONSULTANT shall keep the City Manager, CITY's representative, or his designee or designees, fully informed as to the progress of the work and shall submit to CITY such oral and written reports as CITY may specify. c. This Agreement shall be administered on behalf of the parties hereto, and any notice desired or required to be sent to a party hereunder shall be addressed, as follows: Page 2 of 17 Agreement No. 6774 For CITY: City of El Segundo CITY Signature 350 Main Street, El Segundo, CA 90245 CITY Address (310) 524-2200 CITY Phone For CONSULTANT: MPA, Inc. CONSULTANT Name 27475 Ynez Rd, 234, Temecula, CA 92591 CONSULTANT Address (951) 230-8384 CONSULTANT Phone a. The term of this Agreement shall commence upon execution of this Agreement and continue until the end of the consecutive CITY fiscal year. Thereafter, the Agreement shall automatically renew at the start of the CITY fiscal year for up to four (4) renewal terms of one (1) year each unless written notice is provided by CITY of the intention not to renew prior to the expiration of the then -current term. b. Time is of the essence for this Agreement and each provision of this Agreement, unless otherwise specified in this Agreement. 4. PAYMENT TO CONSULTANT a. C onsidera�tion. Unless otherwise specified, no payments will be made by CITY for CONSULTANT services. CONSULTANT fees, as identified in Exhibit A will be the responsibility of the persons/resident requesting service. b. Additional i zs. If CITY desires any additional services ("Additional Services"), CONSULTANT may, upon written request by the CITY, furnish a proposal including an itemized statement of the estimated cost of the Additional Services thereof, and the CITY may modify or alter the proposal, or may reject the proposal in its entirety, at its sole Page 3 of 17 Agreement No. 6774 discretion, or may direct the submission of a new proposal which may be accepted, altered or rejected. Upon the written approval of any Additional Services including costs by CONSULTANT and CITY, CONSULTANT shall perform the Additional Services and CITY will pay to CONSULTANT the cost of the Additional Services as agreed in writing. All money due for Additional Services shall be supported by a detailed statement of CONSULTANT showing the basis of said claims and certified by proper officers of CONSULTANT. The cost to CITY of additional services under this Section 4.b will not exceed $25,000. R a. ludQp;aid .n !aptl , tor. It is understood and agreed that CITY is interested only in the results obtained from service hereunder and that CONSULTANT shall perform as an independent contractor with sole control of the manner and means of performing the services required under this Agreement. CONSULTANT shall complete this Agreement according to its own methods of work which shall be in the exclusive charge and control of CONSULTANT and which shall not be subject to control or supervision by the CITY, except as to the results of the work. CONSULTANT is, for all purposes arising out of this Agreement, an independent contractor, and neither CONSULTANT, nor its employees, agents and representatives shall be deemed an employee of the CITY for any purpose. b. Emplo e' etit . CONSULTANT shall be responsible for all salaries, payments, insurance and benefits for all of its officers, agents, representatives and employees in performing services pursuant to this Agreement. It is expressly understood and agreed that CONSULTANT and its employees, agents, and representatives shall in no event be entitled to any CITY benefits to which CITY employees are entitled, including, but not limited to, overtime, retirement benefits, insurance, vacation, worker's compensation, sick or injury leave or other benefits. c. W rker " an n Insurance. CONSULTANT agrees to procure and maintain in full force and effect Workers' Compensation Insurance covering its employees and agents while these persons are participating in the activities hereunder, as provided in Section 6(a)(ii) of this Agreement. d. Prevailimi Wages. Pursuant to the provisions of section 1773 of the Labor Code of the Page 4 of 17 Agreement No. 6774 State of California, the City Council has obtained the general prevailing rate of per diem wages and the general rate for holiday and overtime work in this locality for each craft, classification, or type of workman needed to execute this Agreement, from the Director of the Department of Industrial Relations. These rates are on file with the City Clerk. Copies may be obtained at cost at the City Clerk's office. CONSULTANT shall post a copy of such rates at their office and shall pay the adopted prevailing wage rates as a minimum. If applicable, CONSULTANT shall comply with the provisions of sections 1773.8, 1775, 1776, 1777.5, 1777.6, and 1813 of the Labor Code and any other applicable laws. Pursuant to the provisions of section 1775 of the Labor Code, CONSULTANT shall forfeit to CITY, as a penalty, the sum of fifty dollars ($50.00) for each calendar day, or portion thereof, for each laborer, worker, or mechanic employed, paid less than the stipulated prevailing rates for any work done under this Agreement, by him or by any sub -consultant under him, in violation of the provisions of this Agreement. 6. INSURANCE CONSULTANT shall not begin the services under this Agreement until it has: (a) obtained, and upon the CITY's request, provided to the CITY, insurance certificates reflecting evidence of all insurance required in this Section 6; however, CITY reserves the right to request, and CONSULTANT shall submit, copies of any policy upon reasonable request by CITY; (b) obtained CITY approval of each company or companies as required by Section 6; and (c) confirmed that all policies contain the specific provisions required in Section 6. a. Types of Insurance. At all times during the term of this Agreement, CONSULTANT shall maintain insurance coverage as follows: i. Commercial General Liabilily. Commercial General Liability (CGL) Insurance written on an occurrence basis to protect CONSULTANT and CITY against liability or claims of liability which may arise out of this Agreement in the amount of One Million Dollars ($1,000,000) per occurrence and subject to an annual aggregate of One Million Dollars ($1,000,000). There shall be no endorsement or modification of the CGL limiting the scope of coverage for either insured vs. insured claims or contractual liability. ii. ' CQiijpga5atign. For all of CONSULTANT's employees who are subject Page 5 of 17 Agreement No. 6774 to this Agreement and to the extent required by applicable state or federal law, CONSULTANT shall keep in full force and effect a Workers' Compensation policy. That policy shall provide employers' liability coverage as required by applicable state and/or federal Workers' Compensation laws, and CONSULTANT shall provide an endorsement that the insurer waives the right of subrogation against the CITY and its respective elected officials, officers, employees, agents and representatives. In the event a claim under the provisions of the California Workers' Compensation Act is filed against CITY by a bona fide employee of CONSULTANT participating under this Agreement, CONSULTANT agrees to defend and indemnify the CITY from such claim. iii. Professional Liability. For all of CONSULTANT's employees who are subject to this Agreement, CONSULTANT shall keep in full force and effect Professional Liability coverage for professional liability with a limit of One Million Dollars ($1,000,000) per claim and One Million Dollars ($1,000,000) annual aggregate. CONSULTANT shall ensure both that: (1) the policy retroactive date is on or before the date of commencement of services under this Agreement; and (2) the policy will be maintained in force for a period of four years after termination of this Agreement or substantial completion of services under this Agreement, whichever occurs last. CONSULTANT agrees that for the time period defined above, there will be no changes or endorsements to the policy that increase the CITY's exposure to loss. b. Insurer Re uirernents. All insurance required by express provision of this Agreement shall be carried only by responsible insurance companies that are rated "A-" and "V" or better by the A.M. Best Key Rating Guide and are licensed to do business in the State of California. CITY will accept insurance provided by non -admitted "surplus lines" carriers only if the carrier is authorized to do business in the State of California. c. Deductibles. All deductibles on any policy shall be the responsibility of CONSULTANT and shall be disclosed to CITY at the time the evidence of insurance is provided. d. S12rcific ErovisiQns ReQuirgd. Each policy required under this Section 6 shall expressly provide, and an endorsement shall be submitted to CITY, that: (a) the policies are primary and noncontributory to any insurance that may be carried by CITY, and (b) CITY is Page 6 of 17 Agreement No. 6774 entitled to thirty (30) days' prior written notice (10 days for cancellation due to non-payment of premium) of cancellation, material reduction, or non -renewal of the policy or policies. Additionally, the CGL policy shall expressly provide, and an endorsement shall be submitted to CITY, that the City of El Segundo and its respective officers and employees are additional insureds under the policy. e. Itidemnity Not in `t d Ly Insurance CONSULTANT's liabilities, including, but not limited to, CONSULTANT's indemnity and defense obligations under this Agreement, shall not be deemed limited in any way to the insurance coverage required herein. Maintenance of specified insurance coverage is a material element of this Agreement, and CONSULTANT's failure to maintain or renew coverage or to provide evidence of renewal during the term of this Agreement may be treated as a material breach of contract by CITY. 7. AUDIT AND INSPECTION OE LRECORDS At any time during CONSULTANT's normal business hours and as often as CITY may deem necessary, and upon reasonable notice, CONSULTANT shall make available to CITY, or any of its duly authorized representatives, for examination, audit, excerpt, copying or transcribing, all data, records, investigation reports and all other materials respecting matters covered by this Agreement. CONSULTANT will permit CITY to audit and to make audits of all invoices, materials, payrolls, records of personnel and other data related to all matters covered by this Agreement. All material referenced in this Section, including all pertinent cost accounting, financial records, and proprietary data, must be kept and maintained by CONSULTANT for a period of at least four (4) years, or for the period required by law, whichever is greater, after completion of CONSULTANT's performance hereunder, unless CITY's written permission is given to dispose of same prior to that time. a. Except as otherwise provided by law, all reports, communications, documents and information obtained or prepared by CONSULTANT respecting matters covered by this Agreement shall not be published without prior written consent of City Manager or his designees, nor shall CONSULTANT issue any news releases or publish information relating to its services hereunder without the prior written consent of the City Manager. Page 7 of 17 Agreement No. 6774 CONSULTANT shall hold in trust for the CITY, and shall not disclose to any person, any confidential information. Confidential information is information which is related to the CITY's research, development, trade secrets and business affairs, but does not include information which is generally known or easily ascertainable by nonparties through available public documentation. b. CONSULTANT shall advise CITY of any and all materials used, or recommended for use, by CONSULTANT to achieve the project goals that are subject to any copyright restrictions or requirements. In the event CONSULTANT shall fail to so advise CITY and, as a result of the use of any programs or materials developed by CONSULTANT under this Agreement, CITY should be found in violation of any copyright restrictions or requirements, CONSULTANT agrees to indemnify and hold harmless CITY against any action or claim brought by the copyright holder. c. Ownership pflRecords. All records created by the CONSULTANT shall become the property of the CITY and shall be subject to state law and CITY policies governing privacy and access to files. The CITY shall have access to and the right to examine all books, documents, papers and records of the CONSULTANT involving transactions and work related to this Agreement. The CONSULTANT shall retain all copies of records for a period of five (5) years from the date of final payment. 9. NOTICE All notices or demands to be given under this Agreement by either party to the other shall be in writing and given either by: (a) personal service, (b) by U.S. Mail, mailed either by certified mail, return receipt requested, with postage prepaid and addressed to the party to whom the notice is directed, or (c) via facsimile transmission (with proof of confirmation by sender). Service shall be considered given when received if personally served or, if mailed, two days after deposit in the United States Mail by certified mail, return receipt requested. The address to which notices or demands may be given by either party may be changed by written notice given in accordance with the notice provisions of this section. At the date of this Agreement, the addresses of the parties are as set forth in Section 2 above. VNIA111114011iZ M a. CITY may terminate this Agreement upon giving of written notice of intention to Page 8 of 17 Agreement No. 6774 terminate for cause. Cause shall include: (a) a material violation of any of the covenants, agreements, or stipulations of this Agreement by CONSULTANT, (b) CONSULTANT, through any cause, failing to fulfill in a timely and proper manner its obligations under this Agreement, (c) any act by CONSULTANT exposing CITY to liability to others for personal injury or property damage, or (d) if CONSULTANT is adjudged bankrupt, CONSULTANT makes a general assignment for the benefit of creditors, or a receiver is appointed on account of CONSULTANT's insolvency. Written notice by CITY of termination for cause shall contain the reasons for such intention to terminate and shall specify the effective date thereof. Unless prior to the effective date of the termination for cause the condition or violation shall cease, or satisfactory arrangements for the correction thereof be made, this Agreement shall cease and terminate on the effective date specified in the written notice by CITY. b. In the event of such termination, CONSULTANT shall be paid the reasonable value of satisfactory services rendered up to the date of receipt of the notice of termination in accordance with this Agreement, less any payments theretofore made, as determined by CITY, not to exceed the amount payable herein, and CONSULTANT expressly waives any and all claims for damages or compensation arising under this Agreement in the event of such termination, except as set forth herein. 11. TERMINATION FOR y O T a. CITY may terminate this Agreement at any time and for any reason by giving written notice to CONSULTANT of such termination, and specifying the effective date thereof, at least fifteen (15) days prior to the effective date. b. If the Agreement is terminated as provided in this Section, CONSULTANT shall be entitled to receive compensation for any satisfactory work completed up to the receipt by CONSULTANT of notice of termination, less any payments theretofore made and not to exceed the amount payable herein, and for satisfactory work completed between the receipt of notice of termination and the effective date of termination pursuant to a specific request by CITY for the performance of such work. Upon termination of this Agreement as provided herein, CONSULTANT shall, within Page 9 of 17 Agreement No. 6774 such reasonable time period as may be directed by City Manager, complete those items of work which are in various stages of completion and which City Manager determines are necessary to be completed by CONSULTANT to allow the project to be completed in a timely, logical, and orderly manner. Upon termination, all finished or unfinished documents, data, studies, surveys, drawings, models, photographs, reports, and other materials prepared by CONSULTANT shall be delivered to the City Manager, upon his request, as property of CITY. 13. 12E ; .�NSE AND INDEDdNIEICATION a. CONSULTANT shall, to the fullest extent permitted by law, hold harmless, protect, defend (with attorneys approved by CITY) and indemnify the CITY, its council, and each member thereof, its officers, agents, employees, representatives, and their successors and assigns, from and against any and all losses, liabilities, claims, suit damage, expenses and costs including reasonable attorney's fees and costs, and expert costs and investigation expenses ("Claims"), which arise out of or are in any way connected to the performance under this Agreement or any negligent or wrongful act or omission by CONSULTANT, its officers, employees, representatives, subcontractors, or agents regardless of whether or not such claim, loss or liability is caused in part by a party indemnified hereunder. CONSULTANT shall have no obligation, however, to defend or indemnify CITY if it is determined by a court of competent jurisdiction that such Claim was caused by the sole negligence or willful misconduct of CITY. b. Qgngral llidemnity Rrilyisions. This indemnity is in addition to any other rights or remedies which CITY may have under the law or this Agreement. In the event of any claim or demand made against any party which is entitled to be indemnified hereunder, CITY may, at its sole discretion, reserve, retain or apply any monies due to CONSULTANT under this Agreement for the purpose of resolving such claims; provided however, that CITY may release such funds if CONSULTANT provides CITY with reasonable assurances of protection of the CITY's interest. The CITY shall, in its sole discretion determine whether such assurances are reasonable. CONSULTANT agrees that its duty to defend the indemnities arises upon an allegation of liability based upon the performance of services under this Agreement by CONSULTANT, its officers, agents, representatives, employees, sub -consultants, or anyone for whom CONSULTANT is liable and that an adjudication of CONSULTANT's Page 10 of 17 Agreement No. 6774 liability is not a condition precedent to CONSULTANT's duty to defend. 14. CONFLICT OF INTEREST a. CONSULTANT shall be bound by the requirements of the FPPC (Fair Political Practice Commission) and state law with regard to disclosure of financial interests and prohibited conflicts of interest. b. Prior to execution of this Agreement, CONSULTANT shall disclose in writing to CITY any and all compensation, actual or potential, which CONSULTANT may receive in any form from a party other than CITY as a result of performance of this Agreement by CONSULTANT. If CONSULTANT becomes aware of the potential for such compensation subsequent to the execution of this Agreement, CONSULTANT shall disclose such compensation within three (3) working days of becoming aware of the potential for such compensation. c. Prior to or concurrent with making any recommendation of any products or service for purchase by the CITY, CONSULTANT shall disclose any financial interest that CONSULTANT may have in any manufacturer or provider of the recommended products or services. The term "financial interest" includes, but is not limited to, employment (current or prospective) or ownership interest of any kind and degree. d. CONSULTANT shall not conduct business for third parties which may be in conflict with CONSULTANT's responsibilities under this Agreement. CONSULTANT may not solicit any business during the term of this Agreement which conflicts with its responsibilities under this Agreement. CONSULTANT shall provide no services for any private client within the corporate boundaries or sphere of influence of CITY during the period of this Agreement which may constitute a conflict of interest. 15. ASSI rNMENT No portion of this Agreement or any of the work to be performed hereunder may be assigned or delegated (including hiring and retaining use of any other person or entity for any purpose, except for those certain sub -consultants specifically included in the attached "Scope of Services") by CONSULTANT without the express written consent of CITY, nor may any interest in this Agreement be transferred (whether by assignment or novation) by CONSULTANT without Page 11 of 17 Agreement No. 6774 the express written consent of CITY, and without such consent all services hereunder are to be performed by CONSULTANT, its officers, agents and employees. However, claims for money due or to become due to CONSULTANT from CITY under this Agreement may be assigned to a bank, trust company, or other financial institution without such approval. Notice of such assignment or transfer shall be furnished promptly to CITY. Any assignment requiring approval may not be further assigned without CITY approval. 16. SURVIVAL CONSULTANT's representations, insurance and indemnity obligations, and performance obligations post -termination shall survive termination of this Agreement. 17. COMPLIANCE.WITH ITH APPLI_CABLF, LAWS CONSULTANT agrees to comply with all federal, state and local laws, rules, regulations and ordinances that are now or may in the future become applicable to CONSULTANT, CONSULTANT's business, equipment and personnel engaged in activities covered by this Agreement or arising out of the performance of such activities. 18. 1 CONSULTANT and all of CONSULTANT's employees or agents shall secure and maintain in force such permits and licenses as are required by law in connection with the furnishing of services pursuant to this Agreement. 19. NONDI5_QRIMIN_AjlON IN EMPLOYMENT CONSULTANT agrees that it will not engage in unlawful discrimination in employment and shall comply with all applicable laws and regulations of CITY and/or all other relevant government agencies, including, but not limited to, the California Department of Fair Employment and Housing and the Federal Equal Employment Opportunity Commission. Also, CONSULTANT certifies and agrees that all persons employed by CONSULTANT, its affiliates, subsidiaries and related entities, if any, will be treated equally by CONSULTANT, without unlawful discrimination based upon creed, sex, race, national origin, or any other classification prohibited by state or federal law. If CITY finds that any of the provisions of this Section have been violated, such violation shall constitute a material breach of this Agreement, upon which CITY may determine to Page 12 of 17 Agreement No. 6774 cancel, terminate, or suspend this Agreement. While CITY reserves the right to determine independently that the anti -discrimination provisions of the Agreement have been violated, in addition, a determination by the California Fair Employment Practices Commission or California Department of Fair Employment and Housing, or successor agency, or the Federal Equal Employment Opportunity Commission, or successor agency, that CONSULTANT has violated state or federal anti -discrimination laws relative to this Agreement shall constitute a finding by CITY that CONSULTANT has violated the anti -discrimination provisions of this Agreement. The failure of CITY or CONSULTANT to seek redress for violation of, or to insist upon, the strict performance of any term or condition of this Agreement shall not be deemed a waiver by that party of such term or condition or prevent a subsequent similar act from again constituting a violation of such term or condition. Payment to CONSULTANT of compensation under this Agreement shall not be deemed to waive CITY's rights or CONSULTANT's rights contained in this Agreement. 21. SEVERABILITY If any term, condition or provision of this Agreement is held by a court of competent jurisdiction to be unenforceable, invalid, or void, the remaining provisions will nevertheless continue in full force and effect and shall not be affected, impaired or invalidated in any way. 22. DISPUTES In the event that any action is brought by either party to construe this Agreement or enforce any of its terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs incurred, whether or not the matter proceeds to judgment. 23. REMEDIES, 24. The rights and remedies of the CITY provided in this Agreement are not intended to be exclusive and are in addition to any other rights and remedies permitted by law. This Agreement and any exhibits attached hereto constitute the entire agreement between Page 13 of 17 Agreement No. 6774 25. the parties and supersede any prior or contemporaneous understanding or agreement with respect to the services contemplated and may be amended only by a written amendment executed by both parties to the Agreement. The terms and conditions of this Agreement shall be governed by the laws of the State of California. Any action or proceeding brought by any party against any other party arising out of or related to this Agreement shall be brought exclusively in Riverside County. 26. BINDING AGREEMENT This Agreement is intended to be binding on the parties and their respective successors and assigns. MMM)MID The plural shall include the singular, and the singular shall include the plural and neuter wherever the context so indicates or requires. Each of the parties signing this Agreement warrants to the other that it has the full authority of the entity on behalf of which its signature is made. 29. COUNTERPARTS This Agreement may be executed in counterparts, all of which taken together will be considered one original document. Page 14 of 17 Agreement No. 6774 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed the day and year first above written. Qty of El Segundo Authority Name, Title (i.e. City Manager) Attest: \ VP Authorized Signature 1Y&N vmYLy- 11 Authority Name, Title (i.e. City Clerk) Approved as to Form: Authorized Signature (i.e. City anager) ciV : A carized Name, Titl (i.e., C4 Attorney) CONSUL " Signature Michael Pino, CEO CONSULTANT Name, Title C N 1.,TANT Signature Jacob Pino, CFO CONSULTANT Name, Title Agreement No. 6774 EXHIBIT A SC+UE OF SERVICES 1. THE SERVICES a. Consultant will provide Police Officer Standards and Training (POST) certified background investigators for document collection and processing Carry Concealed Weapon (CCW) applicants. b. Consultant will develop processes to ensure CCW background investigations are completed within 6 months and provide secure data transmission and verification systems for streamlining applications. c. Consultant will prevent fraudulent applications through a Consumer Verification Index (CVI) using a Name-Address-SSN (NAS) and Name -Address -Phone Number -Utility Records (NAP) verifications to reduce identity theft. d. Consultant will possess knowledge of the Department of Justice (DOJ) requirements for all involved parties, to include approved handguns and the California Penal Codes. e. Consultant will coordinate with all outside vendors for quality control and ensure background investigations comply with California law and police department standards before submission for final approval. 2. SERVICE RATES a. CCW: Initial Applicant Processing: $398.00 i. Application and document validation / fraud prevention ii. Personal information and supplemental document verification iii. Background Interview (POST Certified Background Investigator) iv. Process administration and vendor coordination V. Applicant support and process compliance A. Department support and online access b. CCW: Renewal Applicant Processing: $348.00 i. Application and document validation / fraud prevention ii. Personal information and supplemental document verification iii. Background Interview (POST Certified Background Investigator) iv. Process administration and vendor coordination V. Applicant support and process compliance vi. Department support and online access Page 16 of 17 Agreement No. 6774 EXHIBIT B CLET S &!CJ15 AGREEMENTS im4palm im ME" MIMI; UROMMOM, Page 17 of 17