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CONTRACT 6526 One Page Service Agreement CLOSEDAgreement No. 6526 Services Agreement CONTRACTOR: li t hell PLbiic Affairs and Advtx:a:N OAT E MAILED October 18, 2022 Below you will find a checklist relating to Insurance and other requirements IfiKlt are required for doing business with the City of El Segundo. Only those items checked -off are MANDATORY, however if your standard policies exceed the minimum requirements please include_ Commercial general liability insurance must meet or exceed the requirements of ISO-CGL Form No. CG 00 011185 or 88. The amount of insurance set forth below will be a combined single limit per occurrence for bodily injury, personal injury, and property damage for the po';cy coverage. Liability policies will be endorsed to name the City, its officials, and employees as "additional insured's" under said insurance coverage and to state that such insurance Wit be deemed "primary" such that any other insurance that may be carried by the City wig be excess thereto. Such insurance must be on an "occurrence," not a "claims made," basis and will not be cancelable or subject to reduction except upon thirty (30) days prior written notice to the City. Please find additional Terms and Conditions on the reverse side of this Services Agreement This is not a purchase order or an authorization to begin work. f on zehe nsi e GencraR Liability. including coverage for premises, produels and completed operations, independent contractors, personal injury and contractual obligalions with combined single limits of coverage of at least �11000,000 per occurrence. ❑ p!g,Ligft including owned, non -owned and hired vehicles with at least: ❑ I',,000_000 per occurrence. ❑ 5'„00.000 ww 300.000 per occurrence ❑ As required by State Statutes A copy of your currert policy must be submitted naming yourself and or your company. ❑ 'carkers Corru gsatuon „tr�surgaggo, as required by State Statutes. (Not needed if Self-employed with no employees and CONTRACTOR signs statement to this effect.) ❑ gus ness, LJcensg The CONTRACTOR shall agree to have a current City of El Segundo license on file at City ball or purchase sa,d license (at no cost to the City). ❑ Permits;, Plans must be approved and permit(s) issued (ro fee) by the Planning and Building Safety if appropriate Call the Planning Manager @ (310) 524-2340 if you have questions ❑ Copy ofofwvalki picture LD. (Drivers license etc_) PLEASE NOTE: ALL APPLICABLE INFORMATION LISTED ABOVE MUST BE OBTAINED AND ON FILE, PIER TO THE ISSUANCE OF A CITY PURCHASE ORDER BEING SENT TO YOU (VIA FAX OR HARD COPY) BY THE RISK MANAGEMPURCHASING AGENT, THUS AUTHORiM COMMENCEMENT OF WORK FOR THE CITY. Submitled by (complete all blanks): COLOR COPY REQUIRED BACK TO THE CITY Ccmpany Name_ By (Print name & litle) � ".o._.�...._ faMtdhdl PLblic Affairs & Advocacy Marc ..eMitchel{ Ccmpany Street Address' Vendor s " r 1724 S:;reckeis Lane City, State ZP Date signed r. Redondo Beach, CA 90278 �..................... ......,....... .....o, .. Phone, FAX 310 560 2322 P i'r s Email address: I Vendor's VY� site: � r a : ru�lw i rr�r www mchoaa.com Mail original agreement and insurance to'. City of El Segundo — City Clerk 350 Main Street, Room 5, El Segundo, CA 90245.3813 0n9nair, r0ecartrrent' 1 ®afa .AJlxcra�- �� __� �. �... a .�....... `� 5Lt A410� G:y Clerk Agreement No. 6526 1.GENERALLY. The materials, supplies, or services (collectively, "Purchase') covered by this services agreement and purchase order ("order') must be furnished by Seller subject to all the terms and conditions contained in this order which Seller, in accepting this order, agrees to be bound by and comply with in all particulars. No other terms or conditions are binding upon the parties unless subsequently agreed to in writing. Written acceptance or shipment of all or any portion of the Purchase covered by this order constitutes unqualified acceptance of all terms and conditions in this order. The terms of any proposal referred to in this order are included and made a part of the order only to the extent it specified the Purchase ordered, the price, and the delivery, and then only to the extent that such terms are consistent with the terms and conditions of this order. 2.INSPECTION. The Purchase furnished must be exactly as specified in this order, free from all defects in Seller's performance, design, workmanship, and materials, and, except as otherwise provided, is subject to inspection and test by City at all times and places, If, before final acceptance, any any Purchase is found to be incomplete, or not as specified, City may reject it, require Seller to correct it without charge, or require delivery of such Purchase at a reduction in price that is equitable under the circumstances. If seller is unable or refuses to correct such items within a time deemed reasonable by City, City may terminate the order in whole or in part. Seller bears all risks as to rejected Purchases and, in addition to any costs for which Seller may become liable to City under other provisions of this order, must reimburse City for all transportation costs, other related costs incurred, or payments to Seller in accordance with the terms of this order for unaccepted Purchases. Notwithstanding City's acceptance of any Purchase, Seller is liable for latent defects, fraud, or such gross mistakes as constitute fraud. 3.CHANGES. City may make changes within the general scope of this order in drawings and specifications for specially manufactured supplies, place of delivery, method of shipment or packing of the order by giving notice to Seller and subsequently confirming such changes in writing. If such changes affect the cost of or the time required for performance of this order, an equitable adjustment in the price or delivery or both must be made. No change by Seller is allowed without City's written approval. Any claim by Seller for an adjustment under this section must be made in writing within thirty (30) days from the date of receipt by Seller of notification of such change unless City waives this condition in writing. Nothing in this section excuses Seller from proceeding with performance of the order as changed. 4. TERMINATION. City may terminate this order at any time, either verbally or in writing, with or without cause. Should termination occur, City will pay Seller as full performance until such termination the unit or pro rata order price for the performed and accepted portion of the Purchase. City may provide written notice of termination for Seller's default if Seller refuses or fails to comply with this order. If Seller does not cure such failure within a reasonable time period, or fails to perform the Purchase within the time specified (or allowed by extension), Seller will be liable to City for any excess costs incurred by City. 5.TIE EXTENSION. City may extend the time for completion if, in City's sole determination, Seller was delayed because of causes beyond Seller's control and without Seller's fault or negligence. In the event delay was caused by City, Seller's sole remedy is limited to recovering money actually and necessarily expended by Seller because of the delay; there is no right to recover anticipated profit. &REMEDIES CUMULATIVE. City's rights and remedies under this order are not exclusive and are in addition to any rights and remedies provided by law. 7.TITLE. Title to materials and supplies purchased under this order pass directly from Seller to City upon City's written acceptance following an actual inspection and City's opportunity to reject. &PAYMENT. City will pay Seller after receiving acceptable invoices for materials and supplies delivered and accepted or services rendered and accepted. City will not pay cartage, shipping, packaging or boxing expenses unless specified in this order. Drafts will not be honored. 9.INDEMNIFICATION. Seller agrees to indemnify and hold City harmless from and against any claim, action, damages, costs (including, without limitation, attorney's fees), injuries, or liability, arising out of the Purchase or the order, or their performance. Should City be named in any suit, or should any claim be brought against it by suit or otherwise, whether the same be groundless or not, arising out of the Purchase or order, or their performance, Seller will defend City (at City's request and with counsel satisfactory to City) and indemnify City for any judgment rendered against it or any sums paid out in settlement or otherwise. For ourposes of this section "City" includes City's officers, elected officials, and employees. It is expressly understood and agreed that the foregoing provisions will survive termination of this order. The requirements as to the types and limits of insurance coverage to be maintained by Seller, and any approval of such insurance by City, are not intended to and will not in any manner limit or qualify the liabilities and obligations otherwise assumed by Seller pursuant to this order, including, without limitation, to the provisions concerning indemnification. 10.WARRANTY. Seller agrees that the Purchase is covered by the most favorable commercial warranties the Seller gives to any customer for the same or substantially similar supplies or services, or such other more favorable warranties as is specified in this order. Warranties will be effective notwithstanding any inspection or acceptance of the Purchase by City. 11.ASSIGNMENT. City may assign this order. Except as to any payment due under this order, Seller may not assign or subcontract the order without City's written approval. Should City give consent, it will not relieve Seller from any obligations under this order and any transferee or subcontractor will be considered Seller's agent. 12.INSURANCE. Seller must provide the insurance indicated on the face sheet of this Services Agreement. 13.PERMITS. Seller must procure all necessary permits and licenses, and abide by all federal, state, and local laws, for performing this order. 14.INDEPENDENT CONTRACTOR. City and Seller agree that Seller will act as an independent contractor and will have control of all work and the manner in which is it performed. Seller will be free to contract for similar service to be performed for other employers while under contract with City. Seller is not an agent or employee of City and is not entitled to participate in any pension plan, insurance, bonus or similar benefits City provides for its employees. Any provision in this order that may appear to give City the right to direct Seller as to the details of doing the work or to exercise a measure of control over the work means that Seller will follow the direction of the City as to end results of the work only. 15.WAIVER. City's review or acceptance of, or payment for, work product prepared by Seller under this order will not be construed to operate as a waiver of any rights City may have under this Agreement or of any cause of action arising from Seller's performance. A waiver by City of any breach of any term, covenant, or condition contained in this order will not be deemed to be a waiver of any subsequent breach of the same or any other term, covenant, or condition contained in this order, whether of the same or different character. 16.INTERPRETATION. This Agreement was drafted in, and will be construed in accordance with the laws of the State of California, and exclusive venue for any action involving this agreement will be in Los Angeles County. 17. PREVAILING WAGES. If required by applicable state law including, without limitation Labor Code §§ 1720 (as amended by AB 975 (2001)), 1771, 1774, 1775, and 1776, CONTRACTOR must pay its workers prevailing wage. It is CONTRACTOR'S responsibility to interpret and implement any prevailing wage requirements and CONTRACTOR agrees to pay any penalty or civil damage resulting from a violation of the prevailing wage laws. In accordance with Labor Code § 1773.2, copies of the prevailing rate of per diem wages are available upon request from CITY's Engineering Division or the website for State of California Prevailing wage determination at 119I flwww,dar,ca.4cvIDL f NPWD. A copy of the prevailing rate of per diem wages must be posted at the job site. 18. CONSIDERATION. As consideration, CITY agrees to pay CONTRACTOR for CONTRACTOR's services not to exceed a total of $27,500_ (Twenty -Seven thousand, Five hundred Dollars) for the work. CITY will pay for work as specified in the attached Exhibit "A," which is incorporated by reference. Services to include: Refer to attached Exhibit "A" EXHIBIT Agreement No. 6526 M. Mitchell Public Affairs & Advocacy Pubilic Education Proposal for the City of El Segundo Business License Tax Measure MU= Marc Mitchell M PAA marc mitchell - aa.com 310.5602322 8.22.2022 John Anderson Pivotal Strategies ]Anderson@pivotalstrategies.com 818.288.5616 Agreement No. 6526 Darrell J. George City Manager City of El Segundo Dear Mr. George: Thank you for our conversation about the City's consideration to engage and educate its residents about the Business License Tax Measure that the City Council has placed on the November 8, 2022, ballot. We appreciated your time and the information you provided, and we're hopeful to work with you and the City team on this important public education project pivotal to the City's financial future. Our team has the ballot measure, communications, and community engagement expertise, coupled with the local knowledge, needed to effectively run El Segundo's ballot measure public education program. We have a passion for working with and strengthening cities. As professional educators and storytellers, we take complex or controversial issues, simplify them, and create engaging communications programs to educate diverse communities. We can immediately become El Segundo's partner and launch a customized, integrated, and if necessary, bilingual education program to ensure constituents understand all aspects of the Business License Tax Measure. Who We Are- About Marc Mitchell Public Affairs & Advocacy and Pivotal Strategies At any time, you might find yourself facing a pivotal moment. How you engage a community, the media, sway public opinion or protect your brand from a crisis can determine whether you can successfully reach your goals. When you're facing these types of moments, make sure you have the right team in place. Marc Mitchell Public Affairs & Advocacy (MMPA), led by Marc Mitchell, moves ideas and clients forward in a community to positively impact the quality of life for all Californians. We've helped many local South Bay clients including Chevron, Servicon (High Security Maintenance) and Top Golf improve access to local governments, pursue sensible development and enhance essential neighborhood services for the community. Pivotal Strategies, led by John Anderson, is a Los Angeles -based public affairs and public relations firm. Our passionate and experienced team creates innovative solutions to solve your complex challenges. We're storytellers that establish our clients as thought leaders at the forefront of change through strategic communications, campaigns and issues management and engagement programs. Our team is made up of experts with the skills and experience necessary to meet the City's needs. Marc and John will develop the program's strategic framework and provide the city with the tools to communicate and educate the El Segundo community at large. 2 Agreement No. 6526 Over the years, together we have built countless successful strategic communications and community engagement programs to help cities, counties and other government agencies create compelling narratives and engage communities on a wide range of issues. No matter the size, location, or demographics of a city, we always customize our education programs. From what messages should be communicated, to when and how, our approach ensures the most effective communications' strategy possible. We're pleased to submit the following information about how we would collaborate with the city on this important matter. Moving Forward Tca ether Based on our conversation, the city has an important story to tell. Most of the current language in the City's current Business License Tax (BLT) was developed in the 1940s, 60s, and 70s with the most recent minor revisions in the year 2000. The program has not been critically revisited in over 50 years thus it does not capture the new business and service models of today's diverse economy. Additionally, it offers a sale and use tax credit to businesses to help offset the cost of the BLT. The current structure also allows businesses to continue to use this credit without a sunset. The Sales Tax Credit (STC) can also offset up to 100% of BLT owed by a business. This affects overall BLT revenue by 10% annually equivalent to 1.5% of overall General Fund revenues. Thus, the potential revenue to be generated by the both the BLT measure and the revision of the STC could result in additional General Fund revenues of approximately $3.25 million annually for the City of El Segundo. To tell this story effectively, the city requires an integrated communications program focusing on key points — why the city needs to modernize its business tax practices, the City's strengths and challenges, and, most importantly, the effects on current and future residents if the measure is passed or rejected by voters. We'll create compelling messages and charge forward with meaningful actions, as we launch a program to educate the public about the impacts of the Measure BT. These efforts will begin as soon as possible and continue through Election Day. Voters must understand the reasons why the Council made this decision, the measure's accountability measures, and the tangible impacts the measure will have on their community. More importantly, they must understand the effects of the proposed measure on them, their families and businesses, and their quality of life. Like all cities trying to educate constituents about a new program or potential revenue measure, El Segundo will face challenges — competing measures at the County or state level, potential stakeholder groups or outside entities attacking the measure as well as potential voter apathy. These challenges are not reasons to stop the city from moving forward; rather, these challenges highlight the need to have a robust communications program. 3 Agreement No. 6526 Our team prides ourselves on following the letter and spirit of communications regulations. This includes following the rules that govern the type of messages that can be communicated by a government entity for an education program. Our messages and activities will be educational only, without any advocacy or spin. We believe that all activities and messages should be reviewed by both the city team and the El Segundo City Attorney and/or other legal counsel the city has to maintain the highest of ethical standards. We will take the city through every step of a ballot measure's public education lifecycle. From Day 1, we'll be by your side providing the expert counsel cities have come to expect from us. Our activities will center on education and engagement to raise awareness among El Segundo residents and businesses about the City's efforts to modernize its business tax ordinance, and the additional General Fund revenue that may become available to maintain and enhance City services. The timing of our public education effort is critical. With all California voters receiving a mail -in ballot, we need to make sure all messages are in the community through all delivery methods by late -September through early October. While the exact nature of our program will be created in partnership with the city, we've included a list of likely tactics we'll employ during the program: Kickoff Meeting: We'll schedule a virtual or in -person kickoff meeting to collectively develop and agree on a strategic framework for moving forward. This meeting will allow the complete team to become familiar with each other and establish a communications flow with regularly scheduled check -in calls. Message and Theme Development: One of the first but most important steps are developing our program's foundational messages. We'll quickly develop the themes and messages that will serve as the cornerstone for all public outreach and external communication activities, ultimately creating a core message document from which all written and verbal communications will be based. Note: these messages will be fluid, meaning that as we receive feedback from the community, we'll amend our messages to ensure they're consistently resonating with El Segundo's constituents. • Brand Development: Each of our public education programs have a distinct brand, something that will resonate with residents and business owners as being local and authentic. Our brand development will rely on the City's seal/logo, colors, and design standards, allowing our messages and materials to be seen as part of a unified voice on the City's behalf. 4 Agreement No. 6526 Materials Development: Based on our developed theme and messages, we'll create a set of collateral materials to communicate with residents. These materials will have the look and feel of other El Segundo materials and would be our primary tool to disseminate messages to external audiences. Materials include the following: o Talking points for any City employee that interacts with the public o Fact sheet o Frequently Asked Questions (FAQ) sheet o Powerpoing for formal presentations o Palm Card (for public events) o Webpage content o Measure information for inclusion in City monthly news lette r/e news o Create content for city facility telephone hold message o Utility bills insert language o Direct mail: Prepare copy, design of first mailer, print and deliver to mail house o Message Dissemination: Our program includes disseminating educational messages through the City's existing electronic and/or printed newsletters and utility bill inserts to reach your constituents and enhance our educational efforts. Additionally, we recommend El Segundo print out all publicly available materials and place them in all City facilities. Based on our research, we have identified a monthly City newsletter, a quarterly recreation newsletter, a what's happening enews, a library newsletter, a water utility bill, and the Joslyn Center newsletter. Community/Stakeholder Outreach: A comprehensive public education effort involves consistent stakeholder engagement. These activities also play a critical role in gaining valuable community feedback. Staff collectively identify stakeholder organizations in the community to engage. We believe the city already possesses a robust communications network of community stakeholders. We will work with the city to augment this network with organizations such as: o Homeowners' associations o Civic associations o Chamber of Commerce o Business groups o Education groups o Ecumenical entities o Large businesses We believe that City personnel are the most authentic voices for this public education effort, and they should conduct any requested presentations and lead any community meetings, with our assistance. Outreach responsibilities will be completed by key City 5 Agreement No. 6526 staff who will engage by email/phone with all stakeholder groups within the city. This outreach is to both provide our materials, and direct people to the measure's landing page (see below for additional information on this), to get additional information, have questions answered or to offer presentations by City staff. We'll also encourage groups to share our information with their respective networks, allowing our messages to organically spread throughout the community. We will prepare a PowerPoint for use by staff for these presentations. Online/Digital Communications: We'll complement our traditional outreach methods with a robust online presence to reach the broadest audience of El Segundo residents. The City's existing channels already have established brand recognition and developed audiences among residents and business owners and distributing our messages through these trusted channels will ensure a greater acceptance of our messages and wider distribution. o Website: Our team will work with the city to populate its existing website with our approved messages and information. Based on our core messages and materials, we'll create an online clearinghouse of information and messaging that we'll drive people to through our traditional, electronic, and social media activities. o Social Media: As social media is a vital avenue to further educate the public and share links to outreach materials and other resources, we'll create a social media calendar and content for the City's existing social media channels. The City of El Segundo has six different departments posting on social media and it appears the strongest following on its general government Facebook, Twitter, YouTube, Linkedln, and Instagram pages. Whenever possible, we will ensure that social media content is visually interesting, incorporating graphic elements and multimedia content. Ideally, video content could be produced by the in- house El Segundo Media team. Especially effective could be an educational panel discussion featuring key City staff members. This content could then be imbedded on the educational website page. o YouTube Channel: The City of El Segundo has a dedicated YouTube channel entitled El Segundo Media that has over 3.35 thousand subscribers and regularly uploads recordings of city meetings and a semi regular news show called El Segundo News for viewers. We recommend the main city spokespersons conduct a fact based, educational discussion on the city's finances and why the city decided to put a measure before the voters after 40 years. It can also discuss how Measure BT could bring in over 3.25 million in annual revenue and how that revenue could benefit all residents through additional programs and services. Media Relations: We know the city has existing relationships with area press such as the El Segundo Herald. We stand ready to assist in any media relations needs to 6 Agreement No. 6526 help frame the public dialogue on the City's terms and educate reporters who frequently cover City business. • Direct Mail: Mail is one of the most effective ways to directly engage registered voters and deliver the program's messages. We recommend distributing at least two, postcard size educational pieces to all residential addresses in the city to build awareness about the measure and how funding could be used for the city. Sending direct mail pieces — with the timing to be determined in collaboration with the city — helps ensure the program's messages are retained by residents and remain top -of - mind as they fill out their ballots. • Council Meetings: To further engage the broader community, we recommend the city agenize a regular update on Measure BT to update the council and community on upcoming educational opportunities. • Information Booths: We will work with City staff to identify highly attended community events and meetings and create a calendar of events where staff should plan to have a presence. These events allow residents to connect face-to-face with City staff, receive material and ask questions. We have identified the following potential events: the September 10th Firefighters Pancake Breakfast, the September 14th State of the City lunch @ 11:30 am, the Farmer's Market every Thursday evening, and the upcoming Halloween Frolic. Staying on the Same Pa e Through regular team meetings and conference calls, we'll provide status updates on the program, ensuring the timely completion of Master Calendar benchmarks. We will not move forward with any steps without the explicit approval of the City's project lead(s). We will also develop a Master Calendar/task list to drive our activities and provide the city with a firm understanding of the deliverables in the days and weeks ahead. As previously noted, we firmly believe that City personnel are the most authentic voices for this public education effort. As such, we recommend that City staff conduct any requested presentations, and lead any community meetings or events. Residents and businesses value personal interactions with their city's leaders, and these meetings will strengthen the City's position as responsive and accessible to constituents — a necessary component to effectively communicate new policies and ideas. Project Team Our project team, led by Marc Mitchell of MMPA and John Anderson of Pivotal Strategies have an unmatched expertise with innovative local revenue measures, vast experience with public education and communications programs, and local knowledge — the three key ingredients the City must have for this program to be effective. Collectively, we have 7 Agreement No. 6526 decades of experience on the exact type of program El Segundo needs to engage and educate its constituents. Marc Mitchell will be the day-to-day Project Manager, and your primary point -of -contact. Marc will manage all aspects of our portion of this project, including overseeing the creation of all documents/materials, managing all community engagement, and ensuring that we keep to the project timeline agreed upon by the City. John Anderson, Vice President of Pivotal Strategies, will oversee the strategic framework and implementation of this project. John has successfully managed numerous municipal ballot measures ranging from sales tax, transient occupancy tax, in -lieu revenue transfers, cannabis gross receipts tax and legalization, and election consolidation. With his subject -matter expertise and history of coordinating public education efforts, John will guide the program as strategic counsel. Budge. We are willing to scale our proposed activities based on the City's needs. We propose a flat fee of $27,500 for our services described in the above scope of work. Deliverable Cost Mess a a and theme development $5,000 Development of public education material (fact sheets, FAQ, website $7,000 Social media content $3,500 Community/stakeholder outreach/event attendance $8,500 Brand development/graphic design support Pro ram Total $3,500 $27.500 We're excited about working with the staff to ensure that the City of El Segundo receives the best possible program — one that will consistently educate the City's constituents and ensure voters can make an informed decision in November 2022. We're looking forward to your thoughts on this and, more importantly, to getting started. Please contact Marc at (310) 560-2322 or by email at marc@,mitchelpaa.com with any questions or if you need additional information. We're looking forward to hearing from you. 0 Agreement No. 6526 Marc A. Mitchell Mitchell Public Affairs & Advocacy Principal Mitchell Public Affairs & Advocacy - Full-time Nov 2021 - Present - 10 mos LA Basin - LA County - South Bay Board of Directors South Bay YMCA May 2019 - Present - 3 yrs 4 mos South Bay - Los Angeles County Cerrell Associates CERRELL 10 yrs 10 mos Vice President Jun 2014 - Nov 2021 • 7 yrs 6 mos Greater Los Angeles Area Director of Public Affairs Feb 2011- Jun 2014.3yrs; 5mos City of Redondo Beach 10 yrs 1 mo Planning Commissioner Sep 2011- Sep 2019.8yrs 1 mo Public Works Commissioner Sep 2009 - Sep 2011 - 2 yrs 1 mo r%/A Legislative Coordinator SEW 721 Apr 2003 - Jan 2011 • 7 yrs 10 mos Agreement No. 6526 John Anderson Vice President at Pivotal Strategies, Dad of Two, Fan of All Things UCLA Vice President Pivotal Strategies • Full-time Mar 2022 - Present • 6 mos Los Angeles, California, United States Skills: Public Relations • Strategic Communications • Community Engagement • Stakeholder Relations Digital Marketing * Cerrell 11HRILL Full-time • 8 yrs 6 mos Public Affairs Director Jul 2021 - Mar 2022. 9 mos Los Angeles County, California, United States Public Affairs Manager Jun 2019 - Jul 2021 • 2 yrs 2 mos Los Angeles County, California, United States Senior Account Executive May 2018 - Jun 2019 - 1 yr 2 mos Los Angeles County, California, United States Account Executive Oct 2015 - May 2018 • 2 yrs 8 mos Los Angeles County, California, United States Senior Account Coordinator Aug 2014 - Oct 2015 - 1 yr 3 mos; Los Angeles County, California, United States Account Coordinator Oct 2013 - Sep 2014 • 1 yr Los Angeles, California, United States 10