2022-04-12 CC Agenda - Management Partners - Strategic Planning MemoManagement
Partners
To: Mr. Darrell George, Interim City Manager
Mr. Joseph Lillio, Chief Financial Officer
Ms. Barbara Voss, Deputy City Manager
City of El Segundo
From: Jan Perkins, Vice President
Subject: Summary of Draft Strategic Plan Document to Be Discussed at Planning Workshop of
April 12, 2022
Date: March 28, 2022
Management Partners was engaged to facilitate the process of updating the City's Strategic Plan. The
prior Strategic Plan was updated in 2020. A new Strategic Plan will begin with FY 2022-23 and will be
developed as a four-year plan to coincide with the new biennial budget process.
The strategic planning process will result in a strategic plan document and an implementation plan that
will provide City leaders with a "road map" to capture opportunities and address challenges over the
coming years.
Update Process
The process of updating the Strategic Plan began with obtaining input from each member of the City
Council. The steps involved in this Strategic Plan update are listed below.
• City Council interviews (January 27 through February 1, 2022)
• Status report prepared by City staff on the current Strategic Plan (January and February)
• Gap analysis questionnaire administered by Management Partners and completed by
departments (January and February)
• Environmental scan slide deck prepared by City staff (February)
• Executive team meeting held (March 9)
• Input from commissions, committees and boards gathered (March)
• Preparation of draft updated Strategic Plan document
The remaining steps in the process are:
• City Council workshop to discuss draft updated Strategic Plan document and establish priorities
(April 12)
• Management Partners to finalize Strategic Plan (May)
• City Council to adopt updated Strategic Plan with budget (June)
Vision and Five Multi -Year Goals
The City's Strategic Plan establishes vision and direction. It includes major policy objectives and work
efforts, and requires an allocation of resources. It is an important tool for the Council and executives to
use in assessing forward progress. It is supplemental to departmental work plans and task lists and is
not intended to replace those.
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Summary of Draft Strategic Plan Document to Be Discussed at Planning Workshop of April 12, 2022 Page 2
Vision. Be a global innovation leader "where big ideas take off while maintaining our unique small
town character.
Five multi -year goals support this vision.
1. Enhance Customer Service, Diversity, Equity, Inclusion and Communications
2. Support Community Safety and Preparedness
3. Promote a Quality Workforce, Teamwork, and Organizational Efficiencies
4. Develop Quality Infrastructure and Technology
S. Champion Economic Development and Fiscal Sustainability
What Has Changed with the Draft Updated Strategic Plan
As with any update, it is an opportunity to include new policy objectives and major work efforts, and to
eliminate items that have been completed.
Includes items not completed in 2020 Strategic Plan. The 2020 Strategic Plan contained 67
total items. Of those 47 were completed, 17 are underway, and 3 were not completed. The
ones that are either underway or not completed have been incorporated into the Draft Strategic
Plan for FY 2023-24 through FY 2026-27. In some instances the wording has been updated.
Includes priorities named in Council interviews. The items indicated during interviews with
consultants have been included in the Draft Strategic Plan.
• Includes new items. A number of new items have been included based on a variety of factors
arising since 2020.
The format and wording have been refined.
Values have been consolidated from eight into three and defined. This is to make them more
easily remembered and clearer.
• "Strategies" have been substituted for "activities" under each goal. The format shows which of
the strategies are continuing from the 2020 Strategic Plan and which are new strategies. Some
of the continuing items have been updated to reflect clearer or more current wording.
Two goals have been reworded:
o Goal 1 is now: "Enhance Customer Service, Diversity, Equity, Inclusion and
Communications" (Previously read: Enhance Customer Service, Engagement,
Communications; Embrace Diversity, Equity and Inclusion)
o Goal 3 is now: "Promote a Quality Workforce, Teamwork and Organizational Efficiencies
(Previously read: Develop as Choice Employer and Workforce)
• Strategic direction statements and objectives have been refined.
• Key performance indicators (KPIs) have been temporarily removed from the document,
pending an evaluation and update of them as part of the new Strategic Plan. A strategy has
been included in Goal 3 (Promote a Quality Workforce, Teamwork and Organizational
Summary of Draft Strategic Plan Document to Be Discussed at Planning Workshop of April 12, 2022 Page 3
Efficiencies) to review and update the KPIs to ensure the ones that are used can be tracked with
data and the results used to make improvement decisions.
April 12, 2020 Council Workshop
The Council's feedback on the Draft Strategic Plan will be sought during the April 12 workshop so that a
final version can be prepared. Additionally, as in prior years, the Council's top priorities for the first two
years of the Strategic Plan will be sought. Those priorities will be added to the "placeholder" page now
shown in the Draft Strategic Plan. The executive team will participate in the workshop and be available
for additional information and discussion. After the workshop, Management Partners will prepare a
final version of the Strategic Plan for adoption with the budget in June 2022.
Conclusion
We appreciate the opportunity to be of assistance to the City of El Segundo.