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2021-04-20 CC Agenda SPC - Additional Information related to Work Plan Progess ReportCity of El Segundo Strategic Plan 2020-2022 Update as of March 31, 2021 This document contains the goals, objectives and activities in the current strategic plan. The status of each activity is shown. The items highlighted in green are the Priority Activities as determined by the City Council. V Activity Activity to be delayed for the completed in Oforeseeable 06 Status and Comments 2021-22 future; may need to modify mp GOAL 1: Enhance Customer Service, Engagement, and Communication Goal 1A: El Segundo provides unparalleled service to internal and external customers Tier 1 Priority Activities a. Obtain an "Age -Friendly City" designation Community X AARP approved El Segundo's membership Services application to the Liveable Communities Network and advised that the entire Age Friendly City designation typically takes between 2-5 years. Preliminary community conversations, implementation of Active Aging Weeks and other collaborative programming, and development of an Age Friendly Library Plan are complete. Next steps include a community needs assessment and development of an Action Plan for City Council approval. An AARP Community Challenge grant in partnership with SBCCOG is under development. Other Activities b. Complete the implementation of the new building Development X Project Kick off occurred in March 2020; Business and planning permitting system Services Use Discovery began in April- Working with development team depts. (Fire; Planning, Bldg Information Safety, Public Works, Finance, and Rec & Parks). Technology Anticipated Project Completion is first quarter of FY 21/22 c. Complete the business center for increased Development Services customer service and efficiency Public Works d. Implement the City's Communications Plan and City Manager launch website, intended to enhance communications externally with the community and internally within the organization e. Clarify roles and expectations of the Council, City Manager committees, boards, subcommittees, and task forces Activity Activity Activity to be delayed for the Vatus Completed/ completed in foreseeable 6- Underway in , 2021-22 future; may and CommentsFY 2020-21 need to modify X Remodel of customer service area is anticipated to go in to design phase first quarter of 2021; Project is anticipated to be completed in the fall of 2021 . Working with Public Works — CIP project. X Implemented FY 2019-21 communications plan and updated plan for FY 202-22. Established citywide communications committee and website committee. Implemented crisis communications plan in response to the COVID-19 and civil unrest emergencies utilizing the website, social media, ESTV, YouTube, and GovDelivery communication platform, the communications team kept the community informed through daily updates, videos, and media releases. Developing intranet to further enhance internal communications and access to information. X Organizational consultant Amistad Associates interviewed Councilmembers and staff working with Committees to clarify bylaws. Amistad Associates will continue to work with E-Team to strategize and further clarify roles and expectations, as they tie to implementation of the City Strategic Plan. f. Strengthen relationships between Council, City Manager executives, and staff g. Streamline the contract policy for greater efficiency and effectiveness h. Enhance collaborative teen programs between Recreation and Parks, Library, and other agencies Finance/City Clerk Community Services Activity Activity Activity to be delayed for the 0 Completed/ completed in foreseeable Underway in 2021-22 future; may .1 Status and Comments FY 2020-21 need to modify X See comments above. Amistad and Associates will provide guidance and advice with respect to team - building and improving the working relationships between City Council and E-Team, including an emphasis on reducing the disconnect with City employees. This will include development and use of an employee survey. X Completed IS Charter to implement possible technology solutions related to inter departmental processes. Streamlined portions of the contract processing within the City Clerk's office. Conducted a review workshop for City staff with the City Attorney's Office. New Risk Manager will spearhead this work effort. X Community Services established a relationship with the National Charity League to offer recreation and library volunteer opportunities. 3 The Library and Recreation divisions teamed up to offer coordinated and innovative virtual programs as a result of COVID related closures. The Library collaborated with the El Segundo High School English Department to redesign the Teen Summer Reading Program. The Recreation Division started a new Teen Advisory Committee for 71h-121h graders that meets monthly to identify teen needs, suggest creative solutions, work with City officials, and assist with special events. i. Develop options for expanding Library services Community Services j. Develop a Veteran's Recognition Program k. Provide GIS software access to basic property information and relevant documents Police/ Community Services Information Technology Activity Activity Activity to be delayed for the ratus Completed/ completed in foreseeable 6- Underway in , 2021-22 future; may S and Comments FY 2020-21 need to modify X Developed, implemented, and currently manage a new Cultural Development Program that is estimated to raise $685,000 annually for public art and programming in El Segundo from a 1% art requirement on commercial and industrial development exceeding $2,000,000. Expanded responsibilities include facilitating developers' on - site public art projects as well as managing related City public art projects and programming. 4 The Library Park Activation Project remains in the design phase with the landscaping and civil package almost complete. Completion of Phase 1 of the Project — the Learning Garden outside of the Children's Library — will help expand Library services and programs outdoors. X Additional research will be done. X Continuing research to develop a road map to improve GIS services across the City. Latest accomplishments are as follows: • The GIS Roadmap 90% complete • GIS is 80% complete with integration into the Central Square (Permitting Application Software). • Optimized Arch GIS Online ActActivity ivity Activity to be delayed for the Completed/ • . completed in foreseeable Underway in , FY 2020-21 2021-22 future; may need to modify Goal 18: El Segundo's engagement with the community ensures excellence. Other Activities a. Obtain customer feedback, assess customer satisfaction and use it to improve services through surveys and other methods (e.g., annual resident and business survey, transactional and event questionnaires, and personal outreach throughout the year) b. Proactively identify City successes and highlight them to the public c. Update the website and create a mobile app for full interface with the website City Manager City Manager Information Technology d. Expand use of social media as communication tool City Manager X 4th annual NIPS survey to continue for residents and businesses complete. Staff surveyed businesses and solicited feedback related to City Council actions to safely reopen business. The "Report It" function on the website enables staff to track and measure responses to community inquiries. Researching transaction -based surveys for FY 21-22 X Part of the Communications Program utilizing e- blasts, newsletters, media releases, social media, video announcement and the News section of the City website. X The website was launched officially on February 14, 2020. Also launch a mass communication application (Gov Delivery), and the ReportlT application (311) for public use. The Intranet is the last component remaining and is expected to be launched in June 2021 X Use of social media increased with communications program to be expanded with website replacement. Implemented social media management and monitoring tool. 5 Goal 2: Support Community Safety and Preparedness Goa12A: El Segundo is a safe and prepared city. Other Activities a. Initiate the fire accreditation process, to include a response coverage study b. Establish and maintain a local all -hazard Incident Management Team (IMT) Fire Emergency Management Activity I Activity Activity to be delayed for the Completed/ Underway in completed in Oforeseeable Status and CommentsFY 2020-21 2021-22 future; may need to modify The first phase of the accreditation process (community -driven strategic plan) was completed in December 2019. The second phase, a Community Risk Assessment and Standards of Response Coverage (a comprehensive report that highlights risk, resource deployments, concentration of personnel and strategic recommendations to ensure safe and effective emergency response) is currently underway with an anticipated Summer 2021 completion date. X COVID-19 activation is ongoing, and this activity will continue through the close out of the pandemic. One benefit of the COVID-19 AHIMT activation is that many team members have been able to solidify their training and complete position task books. The AHIMT has successfully managed the City responses to COVID-19 and has proven to be a very successful work unit. This pandemic has challenged the City but has also shown the tremendous vision on the part of City Council which stood this unit up several years ago with great success. 0 c. Increase community awareness of the need for PD/Fire preparedness; increase the number of people who are prepared for disaster and involved in CERT services we offer d. Be proactive in filling vacant police positions HR Activity Wr Activity Activity to be delayed for the or Completed/ completed in foreseeable 6- Underway in , 2021-22 future; may Status and CommentsFY 2020-21 need to modify X COVID-19 has impacted this program due to County Health Orders preventing CERT training. As health orders are amended, the department will look to re- engage community awareness and CERT training. X Promotional recruitment processes planned for Sergeant and Captain. Processes are underway to fill the following vacancies: Police Officer (3), Police Cadet (4) and Police Assistant (1). 7 Activity Activity I Activity to be delayed for the Completed/ completed in 0foreseeable Underway in 2021-22 future; may FY 2020-21 MEhMrodify r Goal 3: Develop as a Choice Employer and Workforce "Statusd Comments Goal 3A: El Segundo is a City employer of choice and consistently hiring for the future, with a workforce that is inspired, world -class and engaged, demonstrating increasing stability and innovation Other Activities a. Implement new phases of employee engagement b. Improve our employees' experience in our organization and enhance employee/management relations HR X Employee Engagement Committee suspended meetings; COVID-19 and budgetary restrictions resulted in cancellation of Leadership Academy. Partnering with Kaiser to bring wellness programs to employees that are within current budget. Launching Worldwide Wellness program and webinars on mental health. Kaiser Mobile Health Vehicle is scheduled for February 2022 for onsite employee biometric screenings. Working with ICMA to bring financial health webinars to employees. HR X Ongoing, continual process improvement strategy. Current HR Department outreach to all Labor Associations, for ongoing communication on policy updates, benefits broker RFP. Establishing monthly meetings with HR and Fire Administration BC and ESFFA to improve communications. Website updates to provide more information to employees. Once intranet is operative, will provide other employee resource materials on health plans, forms, wellness activities. Revamp new hire benefits orientation process. Implement NeoGov Perform module to provide electronic performance evaluations and tracking. Activity Activity Responsible Completed/ Activity to be delayed for the OFGoal and Activity completed in foreseeable (_ Status and Comments FY 2020-21 DepartmentUnderway in , 2021-22 future; may orneed to modify c. Enhance employee safety and reduce accidents HR X Risk Manager position established and recruitment and costs completed. Candidate selected and will begin work with the City in late April 2021. Will perform comprehensive analysis of claims and make recommendations to enhance employee safety, prevent and reduce accidents. Safety training to be provided through the City's risk pool. d. Conclude labor negotiations HR X Labor negotiations will be conducted with the Firefighter's Association (ESFFA) and Police Officer Association (ESPOA) for contracts expiring on September 30, 2021. Labor negotiations will begin towards the end of FY21-22 with the Police Support Services Employees (PSSEA) for the contract expiring September 29, 2022. HR staff will continue to meet/confer with our labor partners for clean-up and review of processes and procedures. e. Conduct a review of part-time classifications and HR X This project was completed. However, an annual wages to ensure the City can attract and retain review of part time salaries for compliance with needed staff minimum wage as well as minimal essential coverage (MEC) amounts under the Affordable Care Act (ACA) will be conducted and provided for Council approval. 4 f. Develop a new approach to human resources that HR will position the City for being a choice employer and meeting future workforce needs Activity Activity Activity to be delayed for the Completed/ completed in 0foreseeable Underway in 2021-22 future; may FY 2020-21 need to modify X 10 .1. This is an on -going continual process improvement strategy. Implement online training for legally required and other topics, such as Diversity, Equity and Inclusion, through KnowBe4 system and utilize training module through City's risk pool for safety related topics. Implement NeoGov Onboarding module for electronic onboarding of new employees. Complete benefits broker RFP; market ancillary plans (dental, vison, life, etc.) for possible enhancements within current rate structure. Activity Activity I Activity to be delayed for the Completed/ completed in 0foreseeable Underway in 2021-22 future; may FY 2020-21 need to modify Goal 4: Develop and Maintain Quality Infrastructure and Technology Goa14A: El Segundo's physical infrastructure supports an appealing, safe and effective community. Tier 1 Priority Activities a. Determine the future of the Teen Center Community Services Public Works 11 "Status Comments On Feb. 18, 2020, City Council authorized staff to solicit proposals for a consultant to conduct a Recreation Park Needs Assessment in order to obtain a more comprehensive understanding of community needs with respect to all Recreation Park facilities and operations as well as facility conditions prior to spending a large amount of money renovating the Teen Center. The project was placed on hold during the mid -year budget adjustments on May 5, 2020 as a result of financial impacts of COVID-19. The project was started again in FY 20-21, and the RFP closed on January 21, 2021. A Contract Award for the Recreation Park Needs Assessment will be considered by the City Council at their meeting on April 20, 2021. If approved, City staff expects the Recreation Park Needs Assessment will take approximately nine months from project kick-off in May 2021. This process will help determine the future of the Teen Center. Other Activities c. Develop a plan to utilize increased transportation Public Works funding d. Identify funding and commitment to future Public Works infrastructure needs. e. Monitor the desalinization plant project of the City Manager water district f. Conduct a public transportation assessment to Public Works identify alternatives g. Identify funding and commence improvements Public Works identified in the completed facility assessment study F�mlS aVd Activity Activity Activity to be delayed for the Completed/ Underway in , completed in foreseeable FY 2020-21 2021-22 future; may need to modify X In process as part of the multi -year CIP Program. Staff has aggressively accelerated the paving schedule and the Pavement Condition Index (PCI) has increased 11% from previous PCI of 66 to 73. X New Multi -year CIP will assist with this process. $4M in Measure M and $5M in Measure R awarded for El Segundo Boulevard and Park Place projects, respectively. Water and Wastewater rate updates proposed and include capital component. Staff will continue to secure available grants such as community transportation fund through Congressman Ted Lieu's office. X Comments provided on draft EIR— waiting for release of FEIR. X This is related to the Dial -a -Rides and possible LAWA use of Beach Cities Transit in our city. On- going coordination with R&P and LAWA. Public Works is collaborating with Community Services to find ways to enhance the efficiency of all City transportation related services provided to residents. X In general, there are no grant programs outside of energy efficiencies and ADA compliance to use for building improvements. As with all CIPs, staff will continue to seek opportunities to avoid using GF money. A five year CIP program that incorporates needed facility improvement is being developed and will be presented as part of the FY2021-2022 budget 12 h. Implement adoption of required State building Development standards code Services i. Update the City's housing element as required by Development State law Services j. Develop a plan for renovating the Plunge Community Services Activity Activity Activity to be delayed for the Completed/ completed in foreseeable 6- Underway in , 2021-22 future; may Status and Comments FY 2020-21 need to modify X Task completed in December 2019; ongoing training. X RFP summer of 2020; Goal is the comply with State RHNA numbers; Project will be completed in the Fall of 2021 X A design team was selected in June 2020 to complete Phase 1— Community Engagement and Conceptual Design Development. The Conceptual Design is currently scheduled to be presented to the Recreation and Parks Commission on April 21, 2021 and the City Council on May 18, 2021. Goal 48: El Segundo's technology supports effective, efficient and proactive operations Other Activities a. Successfully implement new technology as Information prioritized in the Technology Master Plan Technology 13 Phase 2 will include development of design and construction documents. Funding availability will impact the timing of Phase 3 — construction. X ITSD has complete the following upgrades and major tasks: 1. Windows 10 2. Virtual Desktops 3. A new timekeeping system for Part Timers 4. Relocated the City Data Center 5. Server infrastructure 6. Completed back -log of document scanning for PD & Development Services 7. Rolled out ALPR 8. Upgraded WiFi infrastructure Outstanding in an update to the Technology Master Plan. b. Use the full potential of software Information Technology Activity Wr Activity Activity to be delayed for the or Completed/ completed in foreseeable 6- Underway in , 2021-22 future; may Status and CommentsFY 2020-21 need to modify X ISD continues to work with departments to promote efficiency and process improvement. Analysis of several preexisting business applications is in process to increase usage and efficiency where applicable: 14 • Eden Requisition Module — use of the electronic automated requisition module completed — reduces paper usage and routing time by making it all electronic • Expanded usage of the conference call capability to include video conferences • Use of document imaging system to optimize city wide contract & insurance management processes — 99% complete • Utility Billing process — Deployment of new payment processing application to optimize utility payment processing - 70% complete. • Deployment of Mobile Data Computers (MDC) for PD c. Implement paperless goals. Information Technology /All City Departments d. Install Wi-Fi in all critical facilities. Information Technology Activity I Activity Activity to be delayed for the Completed/ completed in foreseeable Underwayin • Comments FY 2020-21 2022-21 future; may need to modify X ISD staff is continuing to work with Departments to identify stretch goals to reduce paper use and automate processes. 15 Examples: Expanded use of the Eden requisition modules which allows City staff to submit purchase requisitions to the purchasing agent in an automated/paperless fashion. ISD has replaced the City's Multifunction Printers (MFP) fleet with newer models. Software was installed to monitor and manage the City's print volumes to promote conservative printing practices and reduce the City's print volumes. Over a one year period the City has reduced printing by 15% Wi-Fi has been installed in the most critical facilities; this is an ongoing project and will take several years to fully optimize: -A wireless assessment was complete and a hardware and Internet Service Provider (ISP) upgrade has been completed. This upgrade provides more capacity and offers additional Wi-Fi options. -Recently ISD upgraded the Library WiFi which results in savings $15k per year of savings e. Digitize document imaging of historical plans and Information records to aid in public accessibility X f. Implement emergency operations center (EOC) software X Activity Completed/ Underwayin FY 2020-21 x Technology Fire x 16 Activity Activity to be delayed for the completed in foreseeable 2021-22 future; may need to modify Plan has been created and scanning is in process. Currently 99% complete with scanning of historical and backlog plans. Completed an RFP and awarded a contract to a vendor who is currently testing and developing the product for regional use Activity Activity Completed/ Activity to be delayed for the PWGoal and Activity Underway in completed in Oforeseeable ,Status and Comments FY 2020-21 2021-22 future; may need to modify Goal 5: Champion Economic Development and Fiscal Sustainability Goal SA: El Segundo promotes economic growth and vitality for businesses and the community. Tier 1 Priority Activities a. Continue to advocate for the City's interests City Manager X Negotiations with LAWA continue. Updates to City regarding the impacts of LAX. Council continue. b. Identify further infrastructure and downtown Public Works X Beginning in Summer 2020 downtown sidewalks improvements for Main Street and high use areas will be power washed on a quarterly basis. Staff is working on a series of Downtown improvements, including an update to the Downtown Specific Plan. c. Conduct a study of repurposing City Hall City Manager X In Progress. Staff is working on an update of the Downtown Specific Plan. Completed RFQs for downtown development proposals. Plan to select qualified developer in summer 2021. d. Attract senior living facilities to the City Development X Senior living facility and affordable housing will be Services included in the work done in partnership with Many Mansions. Exclusive negotiation will be completed summer of 2021. 17 d. Identify areas within the community that are Development appropriate for housing Services e. Develop a unique value proposition for attracting new businesses Other Activities f. Complete the lease negotiations and enable development at Top Golf g. Secure funding and commence design phase of Park Place City Manager City Manager Public Works FF Activity Activity Completed/ Activity to be delayed for the Jnderway in completed in foreseeable Status and Comments FY 2020-21 2021-22 future; may need to modify X Part of the state housing element mandate (RHNA) and wll be included in the work done in partnership with Many Mansions. Housing element will be completed in the Fall of 2021 X Staff prepared a comprehensive report of the City's unique value proposition for developers and businesses. X Completed. Construction underway and expected to be complete in May 2022. X On -going with Council -approved contract with Kosmont. Proposals for Design RFP is due on April 27, 2021. Design to commence summer 2021 with Metro Board approval of $5M design funding in Summer 2020. Staff is applying for community transportation grant through Congressman Ted lieu's office and working with Metro to secure additional funds. IN h. Consider a fee (1% of commercial project Community valuation) on development for art in public Services places Activity Completed/ Underway in FY 2020-21 X 19 W Activity ' Activity to be delayed for the completed in foreseeable _ 2021-22 future; may 1W Status nd Comments need to modify On November 19, 2019, City Council adopted Ordinance 1594 amending Title 15 of the El Segundo Municipal Code establishing a Public Art or In -Lieu Fee Requirement and a Cultural Development Fund. The requirement applies to specific commercial and industrial developments with a project cost exceeding $2,000,000. The new requirement should equate to approximately $685,000 in public art and fee revenues per year. The Cultural Development Fund currently has $598,628 from seven development projects. $300,000 is allocated for the Gateway Project and $100,000 for the Library Park Activation Project. The Arts and Culture Advisory Committee will make recommendations for five new projects to be funded by the Cultural Development Fund in FY 21- 22 at the City Council Meeting on April 20, 2021. Projects include Outdoor Dining Enhancements, Festival of Holidays, Poet Laureate Program, TEDx El Segundo, and IDEA: An After -School Art Program. Several additional development projects have on - site public art in various stages of development. i. "Re -imagine" the downtown, which includes City Manager developing a vision, beautification, promoting the downtown and creating a funding source for marketing it j. Implement the economic development City Manager strategic plan in order to promote business attraction, retention of existing businesses, and industry diversification. Activity Activity Activity to be delayed for the Completed/ completed in foreseeable 6-- Underway in , 2021-22 future; may Status and Comments op FY 2020-21 need to modify X Completed landscaping upgrades and ongoing maintenance, refurbished hanging basket poles and installed flower baskets, and installed lighting over two downtown intersections. Created outdoor dining program to help businesses during the pandemic. The downtown area is highlighted on new websites, (ElSegundoBusiness.com and Destination ElSegundo.com). Tree up lighting project was completed last year. Increased power washing of sidewalks will take place. City staff will continue to work with Chamber staff and local businesses to develop a better market and maintain Downtown public infrastructure. Staff is working on an update of the Downtown Specific Plan. Staff selected a vendor in April 2021. X Implementation is ongoing. See Economic Development Annual Report for details. https://www.elsegundobusiness.com/Home/Sho wDocument?id=3204 I. Refine our focus on economic development to City Manager X define who we want to attract and why. Goal 58: El Segundo approaches its work in a financially strategic and responsible way. Tier 1 Priority Activities a. Consider guidelines for the use of potential Finance revenue from golf course lease 20 Ongoing. Completed research study to reposition marketing strategy for post -pandemic commercial real estate world. A draft policy has been discussed in the City's Pension ad -hoc Committee. A proposed policy is scheduled to go to City Council in April/May 2021. Other Activities b. Continue on a sustainable financial path, solve future structural deficits and maintain reserves c. Continue to pay down unfunded pension liabilities d. Bring proposed business license tax to City Council for a future ballot e. Provide for an annual adjustment of the master fee schedule to consider CPI f. Conduct a water and sewer rate study to ensure adequacy of rates to support the water and sewer system. Finance Finance Finance Finance Finance F�mlS aVd Activity Activity Activity to be delayed for the Completed/ Underway in , completed in foreseeable FY 2020-21 2021-22 future; may need to modify X City Council approved a balanced budget for FY 2020-21. In addition to the development of the Strategic Plan and annual Budget, staff is in the process of developing a Long -Term Financial Strategic Plan. X Ongoing effort lead by the Chief Financial Officer. Over the past 4 years, the proactive efforts to address the unfunded pension liabilities have saved the City $13M. City Council approved issuing Pension Obligation Bonds which have the potential to save the City $61M (present value) over the next 19-years. The POBs are scheduled to go to market in early June 2021. X To be discussed during Strategic Planning 2021. The next ballot opportunity will be March 2022. X Full City-wide fee study was conducted in 2018. First CPI updated to Fee schedule was in 2019 and a subsequent cpi update was done in 2020 Annual CPI updates will continue. X The Prop. 218 rate study was approved by City Council in December 2020. Ratepayers did not successfully protest the proposed new rates. The new water and wastewater rates were approved by City Council in February 2021 and were effective on April 2, 2021. 21 Wr Activity - • Activity Goal Activity Completed/ Activity to be delayed for the completed in Oforeseeable Underway in Status - • Comments FY 2020-21 2021-22 future; may need to modifyA g. Enhance existing revenues and look for new Finance X Ongoing continuous process. revenue sources (grants, economic development, tax measures) h. Conduct a development impact fee update Finance X The process will begin in FY 2020-21 & completed in FY 2021-22. The study will begin in April 2021. i. Explore developing a strategy in collaboration with Finance X In preliminary discussions with other cities. There is other cities to get relief from low property tax currently no support from the California Legislature with the potential of working toward a future or CA Governor to consider legislation that would statewide ballot measure. change the existing property tax structure to be more equitable for low property tax municipalities. j. Evaluate creating a risk manager position to HR/Finance X During the development of the FY 2020-21 budget, establish a coordinated program of management City Council approved adding the Risk Manager and reduction of costs associated with liability position. A recruitment was conducted and a claims and workers' compensation. candidate was selected. The new Risk Manager begins with the City on April 26, 2021. k. Determine the right reserve level so excess Finance X The appropriate reserve level is discussed with City reserves can be used for services Council every year during the strategic planning study session and budget study sessions. 22