CONTRACT 5846C AmendmentAgreement No. 5846C
Statement of Work
This Statement of Work (the "SOW") dated December 13, 2019 is entered into pursuant to the
Master Professional Services Agreement between City of EI Segundo ("Client") and Innovative
Interfaces Incorporated ("Innovative") effective as of April 1, 2017 (the "Agreement"). Innovative
and Client may each be referred to as "Parti' from time to time or collectively as "Parties".
A. Purpose of this Statement of Work
The SOW provides an overview of the scope of the project and fees to complete the
engagement based on Innovative's prior experience with similar projects and preliminary
discussions with Client. The Client hereby acknowledges that the SOW is not meant to capture
all detailed requirements but documents the high level requirements and implementation
approach discussed and that additional detailed requirements discussions will be required to
outline the full scope of work between the Parties.
B. Project Scope of Services
The Scope of the project includes the following set of professional services:
1) Hardware Migration to Hosted (2) + Encore Release Upgrade
• Innovative will migrate Encore 4.5 from RedHat 5 to RedHat 6
• Innovative will upgrade Encore from 4.5 to 4.9
• Innovative will migrate both Sierra and Encore to RedHat 7
i) Phone and web -based pre -migration consultation, between the Innovative project team
and the client's project team, to review configuration requirements for migration,
establish timelines and responsibilities, and identify risks and appropriate mitigation
strategies.
ii) Remote review of system preparation and set-up
iii) Remote review of system to ensure that all permissions and ownerships are transferred
properly from on premise environment to hosted environment
iv) Full data migration of the Innovative software environment from on premise
environment to hosted environment
v) Migration of user licenses from on premise environment to hosted environment
vi) Installation of auxiliary utilities, where needed to replicate functionality available in the
legacy environment, or to facilitate migration
vii) Testing of migrated environment to ensure stable migration
viii) Monitoring of system, for a minimum of 48 hours post -migration, to ensure stable
migration. In addition, both during, and after, this time emergency support is available
through standard product support channels.
C. Innovative Services Team
The Services Team will have the following resources available for this project:
1. System Engineer: The System Engineer performs the installation, configuration and
migration for your system.
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Agreement No. 5846C
D. Client Implementation Team
1. Librarian Lead — Works closely with System Engineer to ensure requirements are clear
and representative of the needs of the library. The Librarian Lead will coordinate with
key members of the team as required.
2. Technical Lead - Will be responsible for assisting with Client responsibilities related to
server access as well as any other system level duties required by Client.
E. . Implementation Assumptions
1. Migrations typically take 4-6 hours. However, plan on being down the entire day to
allow for testing and addressing reported issues.
2. Timeline for the completion of this project will be established, through joint planning
conversations between the client and Innovative during the initial stage of the project.
3. Client will provide a software -only server environment that meets the specifications
provided by Innovative for both hardware resources and operating system.
4. If client has any IT security restrictions, specific scheduled access times will be
provided to Innovative.
5. Innovative requires super-user(root) access and must be able to connect to the system
via Direct Secure Shell (SSH) service from Innovative networks. If the client has not
installed SSH, please provide telnet access and ensure that the firewall allows SSH
access so that Innovative can install the SSH software and discontinue the use of telnet
as quickly as possible. VPN or 3rd party connectivity solutions are not able to be
utilized for Hardware Migration activities.
6. Internet bandwidth and connection stability, from the client site to the Internet, must be
sufficient, in the consideration of Innovative, to support completion of the specified work
in a timely manner.
7. Client will provide a technical point of contact who is able to provide, or coordinate
access to, necessary information and library resources. This includes information
related to server access, collecting and providing any prerequisite information required
to support installation and configuration of software, and other needs that may arise
during the project.
8. Client will have adequate resources available to ensure timely completion of any library
tasks outlined in the project schedule.
F. Fees and Payment Terms
Fees for Services delivered under this SOW will be charged on a fixed price basis as set forth in
the Innovative Pricing Exhibit EST-INC11099 attached herewith and are made in good faith based
on the activities, approach, and assumptions contained within the SOW. Payment terms for this
SOW are as set forth in the Professional Services Agreement Any additional Change Requests will
be performed at a blended rate of $200 per hour for all resources. Additionally, Client is responsible
for all reasonable out-of-pocket costs and expenses incurred during this SOW. Pricing assumes
that deliverables in this Statement of Work are completed within six months or additional Services
fees will apply.
[Signature Page Follows]
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Agreement No. 5846C
IN WITNESS WHEREOF each party has caused this SOW to be executed by its duly authorized
representatives.
AGREED:
Client
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Title: EVP & General Counsel
Date: Jan 24, 2020
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Innovative Interfaces Incorporated
1900 Powell St.
Suite 400
Emeryville CA 94608
United States
Bill To
Finance A/P
City of EI Segundo
350 Main St., Room 4
EI Segundo CA 90245-3895
Ship To
EI Segundo Public Library
111 W. Mariposa Ave.
EI Segundo CA 90245
United States
Agreement No. 5846C
Pricing Exhibit
Date
11/25/2019
Quote #
EST-INC11099
Payment Terms
Net 30
Sales Rep
Michael Carney
Technical Contact
CU0343 EI Segundo Public Library
Site Code
elseg
Expires
1/31/2020
Total Fees US$10,200.00
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