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2019 Dec 03 - CC PACKETAGENDA EL SEGUNDO CITY COUNCIL WEST CONFERENCE ROOM - 350 MAIN STREET The City Council, with certain statutory exceptions, can only take action upon properly posted and listed agenda items. Any writings or documents given to a majority of the City Council regarding any matter on this agenda that the City received after issuing the agenda packet are available for public inspection in the City Clerk's office during normal business hours. Such Documents may also be posted on the City's website at www.elsegundo.org and additional copies will be available at the City Council meeting. Unless otherwise noted in the Agenda, the Public can only comment on City -related business that is within the jurisdiction of the City Council and/or items listed on the Agenda during the Public Communications portions of the Meeting. Additionally, the Public can comment on any Public Hearing item on the Agenda during the Public Hearing portion of such item. The time limit for comments is five (5) minutes per person. Before speaking to the City Council, please come to the podium and state: Your name and residence and the organization you represent, if desired. Please respect the time limits. Members of the Public may place items on the Agenda by submitting a Written Request to the City Clerk or City Manager's Office at least six days prior to the City Council Meeting (by 2:00 p.m. the prior Tuesday). The request must include a brief general description of the business to be transacted or discussed at the meeting. Playing of video tapes or use of visual aids may be permitted during meetings if they are submitted to the City Clerk two (2) working days prior to the meeting and they do not exceed five (5) minutes in length. In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact City Clerk, 524-2305. Notification 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting. MEETING OF THE EL SEGUNDO CITY COUNCIL TUESDAY, DECEMBER 3, 2019 - 4:00 PM CANCELLED AGENDA EL SEGUNDO CITY COUNCIL COUNCIL CHAMBER - 350 MAIN STREET The City Council, with certain statutory exceptions, can only take action upon properly posted and listed agenda items. Any writings or documents given to a majority of the City Council regarding any matter on this agenda that the City received after issuing the agenda packet, are available for public inspection in the City Clerk's office during normal business hours. Such Documents may also be posted on the City's website at www.elsegundo.org and additional copies will be available at the City Council meeting. Unless otherwise noted in the Agenda, the Public can only comment on City -related business that is within the jurisdiction of the City Council and/or items listed on the Agenda during the Public Communications portions of the Meeting. Additionally, the Public can comment on any Public Hearing item on the Agenda during the Public Hearing portion of such item. The time limit for comments is five (5) minutes per person. Before speaking to the City Council, please come to the podium and state: Your name and residence and the organization you represent, if desired. Please respect the time limits. Members of the Public may place items on the Agenda by submitting a Written Request to the City Clerk or City Manager's Office at least six days prior to the City Council Meeting (by 2:00 p.m. the prior Tuesday). The request must include a brief general description of the business to be transacted or discussed at the meeting. Playing of video tapes or use of visual aids may be permitted during meetings if they are submitted to the City Clerk two (2) working days prior to the meeting and they do not exceed five (5) minutes in length. In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact City Clerk, 524-2305. Notification 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting. REGULAR MEETING OF THE EL SEGUNDO CITY COUNCIL TUESDAY, DECEMBER 3, 2019 - 6:00 P.M. CALL TO ORDER INVOCATION — Pastor George Lopez, Bridge Church PLEDGE OF ALLEGIANCE — Council Member Brann SPECIAL PRESENTATIONS: a) Introduction — New Police Officer, Patrick Sloey b) Proclamation — Annual Holiday Parade, Sunday, December 8, 2019 c) Proclamation — Candy Cane Lane, December 14 -23, 2019 2 E d) Announcement — Young Americans, Kara Baldino e) Presentation — Chevron, USA Inc., regarding fence line monitoring at the refinery. ROLL CALL PUBLIC COMMUNICATIONS — (Related to City Business Only — 5 minute limit per person, 30 minute limit total) Individuals who have received value of $50 or more to communicate to the City Council on behalf of another, and employees speaking on behalf of their employer, must so identify themselves prior to addressing the City Council. Failure to do so shall be a misdemeanor and punishable by a fine of $250. While all comments are welcome, the Brown Act does not allow Council to take action on any item not on the agenda. The Council will respond to comments after Public Communications is closed. CITY MANAGER COMMENTS — (Related to Public Communications) A. APPROVAL OF AGENDA ORDER AND WAIVER OF FULL READING OF ORDINANCES AND RESOLUTIONS This is the time for City Council to: a) make changes to the agenda; b) remove items from the consent calendar for individual consideration; or (c) rearrange the order of the agenda. MOTION TO APPROVE AGENDA ORDER AND WAIVE FULL READING B. CONSENT CALENDAR 1. Approve Regular City Council Meeting Minutes of November 19, 2019, 2. Approve Warrant Numbers 3028738 through 3028875 and 9001193 through 9001193 on Register No. 4a in the total amount of $547,400.15 and Wire Transfers from 11/11/19 through 11/17/19 in the total amount of $2,271,387.57. 3. Approve the proposed City Council meeting calendar for the year 2020, which includes recommending a summer recess from July 17th — August 4tn 4. Approve continuing budget appropriations totaling $1,866,682.00 from Fiscal Year 2018-2019 to Fiscal Year 2019-2020, thereby amending the Fiscal Year 2019-2020 adopted budget. C. PUBLIC HEARINGS 5. Conduct a public hearing to establish a $110.60 annual fee for a Street Vendor Permit to be incorporated into the City's Master Fee Schedule. D. STAFF PRESENTATIONS 6. Continue the potential first reading/introduction of a Zone Text Amendment creating a pilot program to allow and regulate Short -Term Rentals in the City's 3 3 residential zoning districts through a Short-term Rental Permit process to the January 21, 2020 City Council Meeting. 7. Receive and file the City's third annual customer satisfaction survey results that were conducted with residents and businesses which were based on the Net Promoter Score (NPS) methodology and part of the City's strategic work plan. E. COMMITTEES, COMMISSIONS AND BOARDS PRESENTATIONS: 8. Approval of $15,000.00 Fiscal Year 2019-2020 General Fund Budget appropriation for professional services to conduct single -use plastics survey of residents and businesses as recommended by the Environmental Committee. 9. Library Board of Trustees requests authorization to oppose publisher policies implementing waiting periods before public libraries can purchase more than one copy of newly released eBooks. F. REPORTS — CITY CLERK G. REPORTS — CITY TREASURER H. REPORTS — COUNCILMEMBERS Councilmember Pimentel — Councilmember Nicol — Councilmember Brann — Mayor Pro Tem Pirsztuk — Mayor Boyles — I. REPORTS — CITY ATTORNEY J. REPORTS/FOLLOW-UP — CITY MANAGER PUBLIC COMMUNICATIONS — (Related to City Business -Only — 5 minute limit per person, 30 minute limit total) Individuals who have received value of $50 ormore to communicate to the City Council on behalf of another, and employees speaking on behalf of their employer, must so identify themselves prior to addressing the City Council. Failure to do so shall be a misdemeanor and punishable by a fine of $250. While all comments are welcome, the Brown Act does not allow Council to take action on any item not on the agenda. The Council will respond to comments after Public Communications is closed. CLOSED SESSION 2 n The City Council may move into a closed session pursuant to applicable law, including the Brown Act (Government Code Section §54960, et sec.) for the purposes of conferring with the City's Real Property Negotiator, and/or conferring with the City Attorney on potential and/or existing litigation; and/or discussing matters covered under Government Code Section §54957 (Personnel); and/or conferring with the City's Labor Negotiators. REPORT OF ACTION TAKEN IN CLOSED SESSION (if required) ADJOURNMENT POSTED: DATE: I /r(j TIME: �-1.b MW NAME: (JfL"to tl 5 6i Introduction New Police Officer, Patrick Sloey rortamatt"On City of el *egunbo, California WHEREAS, The E1 Segundo Chamber of Commerce has given El Segundo the Annual Holiday Parade for the past 56 years, a tradition which both celebrates E1 Segundo and calls forth the Holiday Season; and WHEREAS, The parade, to be held Sunday, December 8, 2019 from 1:00 p.m. to 3:00 p.m., with a theme of Toyland, will assemble on the corner of Imperial Avenue and Main, and continue down Main Street, disbanding at E1 Segundo Boulevard; and WHEREAS, The parade will start with the Grand Marshall, end with the traditional Grand Finale - the Chevron Fire Truck, bringing Santa Claus through downtown E1 Segundo, and in between, the crowds will be treated to a few surprises. NOW, THEREFORE, the Mayor and Members of the City Council of the City of E1 Segundo, California, do hereby proclaim Sunday, December 8, 2019, as the 56th Annual E1 Segundo Holiday Parade, and invite the community to all the traditional E1 Segundo holiday events and wish the Chamber of Commerce many more years of marching down Main Street. Mayor Drew Boyfes 911ayor Pro Tem CaroCmrsztuk Coundf9Kem6er (Dr. (Don Brann CouncifMem6er Chris Timentef CoundOWem&rScot 9NzcoC 7 rortamatt"011 Citp of (9Y *egunbo, California WHEREAS, Great and wonderful events are many times the inspiration of one person, like Ken Bailey, whose simple idea, that a decorated tree be placed at the end of the cul-de-sac on the 1200 Block of East Acacia in celebration of a neighborhood Christmas in 1949, is 70 years later an annual holiday tradition in El Segundo, worthy of national media coverage, and known as Candy Cane Lane, and WHEREAS, Candy Cane Lane features Santa Claus arriving on top of a horn -blowing El Segundo Fire Engine to light the beautifully decorated homes on Candy Cane Lane as he makes his way into his sleigh in a Christmas Village situated at the end of the cul-de-sac, from which he sends good cheer each year for 10 nights this year to thousands of boys and girls, residents and tourists; and WHEREAS, Homes, yards and magnolia trees are brightly decorated. The El Segundo Community Band plays and property owners dress up their homes for all the oohs and aahs and the tradition of Candy Cane Lane. A few good merry men of Candy Cane Lane, have given their merry Ho, Ho, Ho's, year after year, in the Santa suit donated by Chevron. A big thanks to Spring Cleaners for generously making sure Santa's suit is sparkling for the season. The El Segundo Police Department RSVP's and El Segundo High School ASB volunteers make sure the crowds maneuver down the Lane in a safe and orderly fashion; and WHEREAS, Least we forget, we herein list the names of the folks that are synonymous with Candy Cane Lane. Eyres, Hoods, Esdins, Salehs, McEwan, Warwicks, Moores, Turnbulls, McCulloughs, de Lambertyes, Guidone & Stretch, Rupperts, Mitchells, Gans, Hudspeths, Harts, Doukakis's, Brunnenkants, Phillips, Stosser & Szeto, Leachs, Kehls, Wongs, Schlendering, Stenbakkens, & Hoggs NOW, THEREFORE, on this 3`d day of December, 2019, the Mayor and Members of the City Council of the City of El Segundo, California, proclaim the 1200 Block of East Acacia Avenue as CANDYCANE LANE from December 14, 2019 at 7:00 p.m., through December 23, 2019, and invite the young and young at heart to experience the wonders of this El Segundo holiday tradition. Wayor Drew Boyles Wayor Pro Tem Cam(Tirutuk CoundMem6erDr. Don Brann Councd9llem6er CFcris Timentel CoundMem6erScot Nicol Announcement Young Americans, Kara Baldino Presentation Chevron, USA Inc. Fence line monitoring at the refinery. WE MEETING OF THE EL SEGUNDO CITY COUNCIL TUESDAY, NOVEMBER 19, 2019 — 4:00 PM CALL TO ORDER — Mayor Boyles at 5:32 (Due to lack of quorum at 4:00 PM, Closed Session opened at 5:30 PM) ROLL CALL Mayor Boyles - Present Mayor Pro Tem Pirsztuk - Present Council Member Brann - Present Council Member Pimentel - Present Council Member Nicol - Present PUBLIC COMMUNICATION — (Related to City Business Only — 5 minute limit per person, 30 minute limit total) None SPECIAL ORDER OF BUSINESS: Mayor Boyles announced that Council would be meeting in closed session pursuant to the items listed on the Agenda. CLOSED SESSION: The City Council may move into a closed session pursuant to applicable law, including the Brown Act (Government Code Section §54960, et seq.) for the purposes of conferring with the City's Real Property Negotiator; and/or conferring with the City Attorney on potential and/or existing litigation; and/or discussing matters covered under Government Code Section §54957 (Personnel); and/or conferring with the City's Labor Negotiators; as follows: CONFERENCE WITH LEGAL COUNSEL — EXISTING LITIGATION (Gov't Code §54956.9(d)(1): -1- matter 1. William Hatcher, Workers Compensation Appeals Board Case No. 10523298 Adjourned at 5:46 PM 1 11 1 REGULAR MEETING OF THE EL SEGUNDO CITY COUNCIL TUESDAY, NOVEMBER 19, 2019 - 6:00 P.M. CALL TO ORDER at 6:00 PM INVOCATION — Rev. Dina Ferguson - St. Michael Episcopal Church PLEDGE OF ALLEGIANCE — Mayor Pro Tem Pirsztuk SPECIAL PRESENTATIONS a) Announcement by Meredith Petit, Recreation and Parks Director, inviting the community to the Annual Tree Lighting on December 5, 2019. The tree will be lit at 5:30 PM. Meredith also announced the new Recreation and Parks Activity magazine is now out and registration opens on Monday, November 25, 2019. b) Announcement by Sam Lee, Planning and Building Safety Director, congratulated Paul Samaras on receiving the Sol Smart Gold Level Award. ROLL CALL Mayor Boyles - Present Mayor Pro Tem Pirsztuk - Present Council Member Brann - Present Council Member Pimentel - Present Council Member Nicol - Present PUBLIC COMMUNICATIONS — (Related to City Business Only — 5 minute limit per person, 30 minute limit total) Dr. Bill Watkins, resident, spoke regarding the Council's decision to approve Topgolf. Dr. Watkins stated the decision was made and many hours and effort went into the decision, therefore, whether you are for or against Topgolf, it must be recognized a decision was made and that decision should be upheld and thanked Council for their time. CITY MANAGER COMMENTS — (Related to Public Communications) A. APPROVAL OF AGENDA ORDER AND WAIVER OF FULL READING OF ORDINANCES AND RESOLUTIONS This is the time for City Council to: a) make changes to the agenda; b) remove items from the consent calendar for individual consideration; or (c) rearrange the order of the agenda. MOTION TO APPROVE AGENDA ORDER AND WAIVE FULL READING MOTION by Council Member Brann, SECONDED by Mayor Pro Tem Pirsztuk to pull item #B6, approve the agenda order and read all ordinances and resolutions on the Agenda by title only. MOTION PASSED BY UNANIMOUS VOICE VOTE. 5/0 2 12 B. CONSENT CALENDAR Approve Regular and Special City Council Meeting Minutes of November 5, 2019 and Special City Council Meeting Minutes of November 13, 2019. 2. Approve Warrant Numbers 3028458 through 3028808 and 9001151 through 9001155 on Register No. 3a in the total amount of $658,179.47 and Wire Transfers from 10/14/19 through 11/03/19 in the total amount of $1,025,266.45. 3. Amend Contract No. 5489A with Ocean Blue Environmental Services, Inc. to provide for additional work to install certified full capture devices on catch basins throughout the City as required by the Santa Monica Bay Nearshore and Offshore Debris Maximum Daily Limit. (Fiscal Impact: $62,300.00) 4. Accept as complete the Campus EI Segundo Shade Structure Project for the soccer field complex located at the corner of Nast Street and Mariposa Avenue for No. PW 18-28. (Fiscal Impact: $130,967.72) 5. Approve Final Vesting Tract Map No. 77154 and Resolution No. 5188 for 37 office condominium units and 37 parking condominium units located at 722 North Nash Street, 2125 Campus Drive, and 701 Campus Square West. The applicant is: William Messori, on behalf of EVA Airways Corporation. (Fiscal Impact: N/A) 6. Adopt Ordinance No. 1594 amending Title 15 of the EI Segundo Municipal Code to establish a Public Art or In -Lieu Fee Requirement to be assessed on certain new development or modifications to existing development and a Cultural Development Fund (otherwise known as a "Percent for Arts" fee). (Fiscal Impact: Approximately $685,000.00 in public art and fee revenues per year) 7. Adopt Ordinance No. 1595 amending Title 11 of EI Segundo Municipal Code related to customers' delinquent payments for City provided water services in accordance with new state law requirements. (Fiscal Impact: N/A) 8. Adopt Resolution No. 5189 approving the Final Vesting Map for development of the 142 -acre EI Segundo South Campus Specific Plan (ESSCSP) located at 2000 to 2100 EI Segundo Boulevard. The Vesting Tentative Map was approved on December 1, 2015. An Environmental Impact Report (EIR) was prepared for the ESSCSP (EA -905) pursuant to California Code of Regulations, Title 14, Section 15063 ("CEQA guidelines"), and certified by the City Council on December 1, 2015. Per the EIR, any portion of the Project developed consistent with the conceptual site plan for the ESSCSP is exempt from further CEQA analysis unless an event specified in Public Resources Code §21166 occurs. (Fiscal Impact: N/A) 3 13 MOTION by Council Member Brann, SECONDED by Council Member Pimentel to approve Consent Agenda items 1, 2, 3, 4, 5, 7 and 8. MOTION PASSED BY UNANIMOUS VOICE VOTE. 5/0 PULLED ITEMS: Mayor Boyles left the dais due to a possible conflict of interest. 6. Adopt an Ordinance amending Title 15 of the EI Segundo Municipal Code to establish a Public Art or In -Lieu Fee Requirement to be assessed on certain new development or modifications to existing development and a Cultural Development Fund (otherwise known as a "Percent for Arts" fee). (Fiscal Impact: Approximately $685,000.00 in public art and fee revenues per year) Melissa McCollum, Library Director, answered Council questions and gave clarity to the item. Council Discussion MOTION by Council Member Nicol, SECONDED by Mayor Pro Tem Pirsztuk to approve Ordinance No. 1594. MOTION PASSED BY UNANIMOUS VOICE VOTE. 4/0 Mayor Boyles returned to the dais. C. PUBLIC HEARINGS 9. Conduct a public hearing regarding Zone Text Amendment creating a pilot program to allow and regulate Short -Term Rentals in the City's residential zoning districts through a Short-term Rental Permit process. The proposed ordinance is exempt from further environmental review under the California Environmental Quality Act (California Public Resources Code §§ 21000, et seq., "CEQX) and CEQA Guidelines (14 California Code of Regulations §§ 15000,et seq .), because it can be seen with certainty that there is no possibility that the proposed ordinance will have a significant effect on the environment. (Fiscal Impact: Potential revenue of $37,000.00 from permits and business licenses; and $125,000.00 from Transient Occupancy Taxes (TOT)). Mayor Boyles stated this was the time and place to conduct a public hearing regarding Zone Text Amendment creating a pilot program to allow and regulate Short -Term Rentals in the City's residential zoning districts through a Short-term Rental Permit process. City Clerk Weaver stated that proper notice had been given in a timely manner and that written communication had been received in the City Clerk's office. 0 14 Sam Lee, Planning and Building Safety Director, Gregg McClain, Planning Manager and Eduardo Schonbon, AICP, Principal Planner gave a presentation and answered Council questions. Public Comment: Duane Kelley, resident and STR host, asked for clarifications on several of the requirements and rules. Gregg McClain, Planning Manager answered Mr. Kelley's questions. Carrie Becks, resident and STR host, in favor of STR's. Patricia Konecny, resident and STR host, asked Council to approve STR's. Gino (last name unknown), resident, not in favor of STR's. Marici (last name unknown), resident, asked if her HOA banned STR's, would EI Segundo help enforce the ban by denying a permit. Jay Hoeschler, resident and Planning Commissioner, in favor of the Ordinance. Bob Roddy, resident and host, in favor STR's, but stated the rules are too much. Gary Schmunk, resident, not in favor of STR's. Jeff Schuh, resident, not in favor of STR's. MOTION by Council Member Brann, SECONDED by Mayor Pro Tem Pirsztuk to close the public hearing. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 Council Discussion Public hearing closed, however, Council consensus is to continue the first reading to the regular City Council meeting of December 3, 2019. Council consensus to incorporate, or delete the following items from the proposed Ordinance; delete R3 and R4 properties, create a clearly defined success criteria with public sentiment, not limit one booking per night and possibly, if renting out two rooms, two permits would be required (owner required to be present for multiple bookings). Recessed at 8:39 PM Returned at 8:51 PM 10. Conduct a public hearing, waive second reading and adopt 2019 California Building Code, (Vol. I and II) with amendments, 2019 California Residential Code with amendments, 2019 California Electrical Code, 2019 California Mechanical Code, 2019 California Plumbing Code, 2019 California Energy Code, 2018 International Property Maintenance Code, 2018 International Swimming Pool and Spa Code, 2019 California Fire Code with amendments, 2019 California Existing Building Code, 2019 California Green Building Standards Code, Earthquake Hazard Reduction in Existing Buildings, and 2018 Uniform Solar Energy and Hydronics Code. (Fiscal Impact: N/A) Mayor Boyles stated this was the time and place to conduct a public hearing regarding adopting 2019 California Building Code, (Vol. I and II) with amendments, 2019 California Residential Code with amendments, 2019 California Electrical Code, 2019 5 15 California Mechanical Code, 2019 California Plumbing Code, 2019 California Energy Code, 2018 International Property Maintenance Code, 2018 International Swimming Pool and Spa Code, 2019 California Fire Code with amendments, 2019 California Existing Building Code, 2019 California Green Building Standards Code, Earthquake Hazard Reduction in Existing Buildings, and 2018 Uniform Solar Energy and Hydronics Code. City Clerk Weaver stated that proper notice had been given in a timely manner and that no written communication had been received in the City Clerk's office. Sam Lee, Planning and Building Safety Director, reported on the item. Public Comment: None MOTION by Council Member Nicol, SECONDED by Pimentel to close the public hearing. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 Council Discussion MOTION by Council Member Nicol, SECONDED by Council Member Pimentel to waive the second reading and approve Ordinance Nos. 1596, 1597, 1598, 1599, 1600, 1601, 1602, 1603, 1604, 1605, 1606, 1607 and 1608. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 11. Conduct a public hearing to accept the proposed project and budget for the 2020-2021 Community Development Block Grant (CDBG) Program Year. (Fiscal Impact: $114,395.00) Mayor Boyles stated this was the time and place to conduct a public hearing regarding the proposed project and budget for the 2020-2021 Community Development Block Grant (CDBG) Program Year. City Clerk Weaver stated that proper notice had been given in a timely manner and that written communication had been received in the City Clerk's office. Tina Gall, CDBG Consultant, reported on the item. Public Comment: None MOTION by Council Member Brann, SECONDED by Council Member Pimentel close the public hearing. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 MOTION by Council Member Brann, SECONDED by Council Member Nicol to approve the 2020-2021 CDBG project and budget, authorize the City Manager to execute all contracts, in a form approved by the City Attorney, with the Los Angeles County Development Authority (LACDA). MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 0 16 D. STAFF PRESENTATIONS 12. Quarterly Treasury presentation of Investment Portfolio Report. (Fiscal Impact: N/A) Crista Binder, City Treasurer and Dino Marsocci, Deputy City Treasurer II gave a presentation. E. REPORTS OF COMMITTEES, COMMISSIONS AND BOARDS F. REPORTS — CITY CLERK - Reminded the Community to attend the 2nd Town Hall meeting tomorrow night, Wednesday, November 20th regarding LA County's new VSAP (Voting System for All People) at the Joslyn Center at 6:00 PM. 13. Council action to place a ballot measure on the March 3, 2020 election that would, if passed, convert the elected City Treasurer position to an appointed position at such time when the term of the person elected in March 2020 ends in March 2024 or otherwise becomes vacant. (Fiscal impact: $127,000 estimated in the staff report calling the election 11-05- 19) Council Discussion Mark Hensley, City Attorney, read by title only: RESOLUTION NO. 5190 A RESOLUTION ADDING A PROPOSITION TO THE BALLOT FOR THE PREVIOUSLY CALLED MARCH 3, 2020 ELECTION PURSUANT TO GOVERNMENT CODE §§ 36508-36510. MOTION by Council Member Nicol, SECONDED by Mayor Boyles to approve Resolution No. 5190, Proposition T. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 ORDINANCE NO. 1606 PROPOSITION AMENDING TITLE 1 (ADMINISTRATION AND PERSONNEL) OF THE EL SEGUNDO MUNICIPAL CODE TO CONVERT THE ELECTIVE OFFICE OF CITY TREASURER TO AN APPOINTIVE OFFICE. MOTION by Mayor Boyles, SECONDED by Mayor Pro Tem Pirsztuk to approve Ordinance No.1606. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 7 17 RESOLUTION NO. 5192 A RESOLUTION ESTABLISHING REQUIREMENTS FOR BALLOT ARGUMENTS FILED WITH THE CITY CLERK TO BE INCLUDED WITH VOTER INFORMATION FOR A REGULAR MUNICIPAL ELECTION ON MARCH 3, 2020. MOTION by Mayor Boyles, SECONDED by Mayor Pro Tem Pirsztuk to approve Resolution No. 5192. Authorize Mayor Boyles, Mayor Pro Tem Pirsztuk, Council Member Nicol, Council Member Pimentel and City Treasurer Binder to author argument in favor of Proposition T. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 RESOLUTION NO. 5191 A RESOLUTION DIRECTING THE CITY ATTORNEY TO PREPARE AN IMPARTIAL ANALYSIS OF THE PROPOSITION REGARDING CONVERTING THE CITY TREASURER TO AN APPOINTED POSITION MOTION by Mayor Boyles, SECONDED by Mayor Pro Tem Pirsztuk TO APPROVE Resolution No. 5191. MOTION PASSED BY A UNANAMOUS VOICE VOTE. 5/0 G. REPORTS — CITY TREASURER — report earlier in the evening H. REPORTS — COUNCILMEMBERS Councilmember Pimentel — Passed Councilmember Nicol — Mentioned that as an elected Council Member he has had a weight bestowed upon him and understands that sometimes the votes he cast will be favorable and sometimes the votes will not be favorable. Mr. Nicol stated he is available by phone and email to discuss any decisions he has made. However, he takes issue with those who confront him in public when he is with his family, please be respectful of the time he shares with his family and friends. Councilmember Brann — Asked staff to research an appointed City Clerk versus an elected City Clerk. Mayor Pro Tem Pirsztuk — Thanked the Arts and Culture Committee for all the work that was done on "Percent for Arts" fee project, thanked the Chamber of Commerce for a well done "Salute to the Military" event, attended the recent Mattel mixer and attended the Motor Trend Awards. Mayor Boyles — Attended the Motor Trend Awards, attended the first ad hoc Finance committee meeting of the Council of Governments, attended the SBCOG meeting; a letter was approved to send to Metro regarding the Park Place project and U16 Girl's AYSO soccer team made it to Sectionals! Congratulations! REPORTS — CITY ATTORNEY — Passed UP J. REPORTS/FOLLOW-UP — CITY MANAGER — Announced the last few weeks have been great weeks for EI Segundo, especially the Park Place funding, Imperial Highway median was cleaned up, thank you to Ken Berkman, Public Works Director, for his part in getting this cleaned up, mentioned the Council is working well together and team building has begun with Council and department heads. Reminded the community, the next City Council meeting will be December 3, 2019. PUBLIC COMMUNICATIONS — (Related to City Business Only — 5 minute limit per person, 30 minute limit total) None ADJOURNMENT at 9:27 PM Tracy Weaver, City Clerk 0 WE N O CITY OF EL SEGUNDO WARRANTS TOTALS BY FUND 3028738 - 3026875 9001193 9001193 001 GENERALFUND 441,45557 104 TRAFFIC SAFETY FUND - 106 STATE GAS TAX FUND 12,394.24 108 ASSOCIATED RECREATION ACTIVITIES FUND - 109 ASSET FORFEITURE FUND 2.26044 110 MEASURER 111 COMM, DEVEL BLOCK GRANT 112 PROP'A'TRANSPORTATION 1,379,43 114 PROP -C' TRANSPORTATION 46000 115 AfR QUALITY INVESTMENT PROGRAM - IT6 HOME SOUND INSTALLATION FUND 117 HYPERION MITIGATION FUND - Ila TDA ARTICLE 3 - SB 821 BIKEWAY FUND 119 MTA GRANT 1Z1 FEMA 120 C -OPS FUND 122 L A W A FUND 123 PSAF PROPERTY TAX PUBLIC SAFETY 124 FEDERAL GRANTS - 125 STATE GRANT 126 AiP CUPA PROGRAM OVERSIGHT SURCHARGE 86 27 129 CERTIFIED ACCESS SPECIALIST PROGRAMS - 202 ASSESSMENT DISTRICT 073 301 CAPITAL IMPROVEMENT FUND 96000 302 INFRASTRUCTURE REPLACEMENT FUND 405 FACILITIES MAINTENANCE - Sol WATER UTfUTY FUND 35,364 54 502 WASTEWATER FUND 8,16249 $03 GOLF COURSE FUND 18,864 30 504 PARKVISTA 601 EOUIP TENT REPLACEMENT 9.65700 602 LIABIUTY INSURANCE 8.05511 603 WORKERSCOMP RESERVEIINSURANCE 116 701 RETIRED EMP- INSURANCE 1065.2 702 EXPENDABLE TRUST FUND -DEVELOPER FEES 2,673.00 703 EXPENOASLE TRUST FUND - OTHER 5,50000 708 OUTSIDE SERVICES TRUST TOTAL WARRANTS STATE OF CALIFORNIA COUNTY OF LOS ANGELES Informalian on actual expenditures is available in the Director of Finance's office in the City of F1 Segundo. I certify as to the accuracy of the Demands and the availability of fund for payment thereof - For Approval: Regular checks held for City council authorization to release. CODES- R = Computer generated checks for all non-emergencylurgency payments for materials, supplies and services in support of City Operations For Ratification: A = Payroll and Employee Benefit checks DATE OF APPROVAL: AS OF 12103119 VOIO C1iECKS DUE TO ALIGNMENT: WA VOID CHECKS DUE TO INCORRECT CHECK DATE, VOID CHECKS DUE TO COMPUTER SOFTWARE ERROR: B - F = Compuler generated Early Release disbursements andlar adjustments approved by the City Manager. Such as: payments for utility services. Felly cash and employee travel expense NOTES _ n reimbursements, various refunds, contract employee services consistent with current contractual ^•v l agreements, instances where prompt payment discounts can be obtained or late payment penahies V can be avoided orwhen a situation arises that the City Manager approves H = Ifon4"llen Eory Reis use Asbr.rsenan0• anwor adjustments approved by the City Manager FINANCE DIRECTORv.•,f 1 r& �i CITY MANAGERj� f ' •�' i�WNN`�tr ��- DATE: DATE: OIL IQ REGISTER b 4a CITY OF EL SEGUNDO PAYMENTS BY WIRE TRANSFER 11/11/19 THROUGH 11/17/19 Date Payee Description 11/12/2019 West Basin 1,945,029.37 H2O payment 11/13/2019 Cal Pers 8,296.00 EFT Retirement Safety-Fire-PEPRA New 25020 11/13/2019 Cal Pers 14,308.94 EFT Retirement Safety-Police-PEPRA New 25021 11/13/2019 Cal Pers 34,201.13 EFT Retirement Misc - PEPRA New 26013 11/13/2019 Cal Pers 52,353.14 EFT Retirement Misc - Classic 27 11/13/2019 Cal Pers 73,300.57 EFT Retirement Safety Police Classic - 1st Tier 28 11/13/2019 Cal Pers 53,693.18 EFT Retirement Safety Fire- Classic 30168 11/13/2019 Cal Pers 5,670.95 EFT Retirement Sfty Police Classic -2nd Tier 30169 11/13/2019 Cal Pers 200.00 Admin Fee - Late Payroll Reporting 11/13/2019 Dept. of Health Care Svcs 5,292.21 Ground EMT Transoport 03-19 11/15/2019 Manufacturers & Traders 22,123.47 457 payment Vantagepoint 11/15/2019 Manufacturers & Traders 50.00 IRA payment Vantagepoint 11/15/2019 Nationwide NRS EFT 37,091.32 EFT 457 payment 11/04/19-11110119 Workers Comp Activity 19,476.98 SCRMA checks issued 11/04119-11/10/19 Liability Trust - Claims 0.00 Claim checks issued 11/04/19-11/10/19 Retiree Health Insurance 0.00 Health Reimbursment checks issued 11/04/19-11110119 Flexible Spending Account 300.31 Employee Health and DCA card charges 2,271,387.57 DATE OF RATIFICATION: 11/18/19 TOTAL PAYMENTS BY WIRE: Certified as to the accuracy of the wire transfers by: Deputy City Treasured/ Date Manager ii .; w Date Date Information on actual expenditures is available in the City Treasurer's Office of the City of EI Segundo. 2,271,387.57 P:lCityTreasurerlWire TransferslWire Transfers 10-01-19 to 9-30-20 11/18/2019 1 /1 21 EL SEGUNDO CITY COUNCIL AGENDA STATEMENT AGENDA DESCRIPTION: MEETING DATE: Dec 3, 2019 AGENDA HEADING: Consent Consideration and possible action to approve the proposed City Council meeting calendar for the year 2020, which includes recommending a summer recess from July 7th — August 4th. (Fiscal Impact: None) RECOMMENDED COUNCIL ACTION: 1. Approve the proposed City Council meeting calendar for 2020 and summer recess. 2. Alternatively discuss and take other action related to this item. ATTACHED SUPPORTING DOCUMENTS: 1. Proposed City Council 2020 Calendar STRATEGIC PLAN: None FISCAL IMPACT: None Amount Budgeted: N/A Additional Appropriation: N/A Account Number(s): N/A ORIGINATED BY: Tracy Weaver, City CIerkot, REVIEWED BY: Barbara Voss, Deputy City Manager APPROVED BY: Scott Mitnick, City Manager"/ BACKGROUND AND DISCUSSION: Staff is recommending the approval of a City Council meeting calendar for 2020, which is becoming common practice amongst cities. Traditionally, throughout the year, Council will cancel meetings individually as holidays and/or the need arises. With a set calendar approved in advance, staff believes this will allow for better agenda planning and advanced notification of meeting dates to the community. Due to past practice, the following meeting dates are slated for cancellation; January 7th (holiday recess), April 7th (due to the ESUSD Spring Recess), July 7th (holiday recess) and July 21St (summer recess; proposing the entire of month of July goes dark), and August 4th (National Night Out — a nationally sponsored Police Department event). Traditionally, a meeting occurring around a holiday is cancelled due to the fact that certain City facilities are closed. FO 22 Last year, Council requested the first meeting in April cancelled due to the El Segundo Unified School District's spring recess, which occurs the first full week of April and that a majority of the Council Members have children in the district and had planned vacations during that week. Therefore, the April 7th meeting was added to the list of possible canceled meetings for 2020. The proposed summer recess would include going dark for the following Council meetings; July 7th, 21 ", and August 4th (the first meeting is traditionally cancelled due the 4th of July holiday) and with National Night Out occurring on August 4th, staff recommends taking the opportunity for a summer recess at this time. 23 CITY OF EL SEGUNDO 2020 COUNCIL CALENDAR 24 Pre -Agenda Executive Team Final Agenda Staff Reports & West Conference Room Staff Reports & City Council Meeting Attachments (see calendar) Attachments Deputy City Manager - 4PM/6PM Due 2PM Every Tuesday at 9:00 AM Due 10AM Final Review at 1:30 PM 1/7/2020 1/21/2020 - Day after M LKJr.Day 1/8/2020 1/15/2020 1/15/2020 2/4/2020 1/22/2020 1/29/2020 1/29/2020 2/18/2020 - Day after Presidents' Day 2/5/2020 2/12/2020 2/12/2020 3/3/2020 2/19/2020 2/26/2020 2/26/2020 3/17/2020 3/4/2020 3/11/2020 3/11/2020 4/7/2020 - ESUSD Spring Break 4/21/2020 4/8/2020 4/15/2020 4/15/2020 5/5/2020 4/22/2020 4/29/2020 4/29/2020 5/19/2020 5/6/2020 5/13/2020 5/13/2020 6/2/2020 5/20/2020 5/27/2020 5/27/2020 6/16/2020 6/3/2020 6/10/2020 6/10/2020 7/7/2020 Proposed City Council Summer Recess 7/21/2020 Community Police Awareness -National Night Out 8/4/2020 8/18/2020 8/5/2020 8/12/2020 8/12/2020 9/1/2020 8/19/2020 8/26/2020 8/26/2020 9/15/2020 9/2/2020 9/9/2020 9/9/2020 10/6/2020 9/23/2020 9/30/2020 9/30/2020 10/20/2020 10/7/2020 10/14/2020 10/14/2020 11/3/2020 10/21/2020 10/28/2020 10/28/2020 11/17/2020 11/4/2020 *11/12/2020(Thurs) *11/12/2020(Thurs) 12/1/2020 11/18/2020 **11/25/2020 **11/25/2020 12/15/2020 12/2/2020 12/9/2020 12/9/2020 24 EL SEGUNDO CITY COUNCIL MEETING DATE: December 3, 2019 AGENDA STATEMENT AGENDA HEADING: Consent Agenda AGENDA DESCRIPTION: FY 2018-19 $1,886,682 Budget Carryover into FY 2019-20 RECOMMENDED COUNCIL ACTION: Approve continuing appropriations totaling $ 1,886,682 from FY 2018-2019 to FY 2019-2020, thereby amending the Fiscal Year 2019-2020 Adopted Budget. ATTACHED SUPPORTING DOCUMENTS: A. Schedule of Continuing Appropriations: Fiscal Year 2018-19 to Fiscal Year 2019-20. FISCAL IMPACT: Amount Budgeted: $0 Additional Appropriation: Carryover of $1,886,682 from FY 2018-19 to FY 2019-20 Account Number(s): Various STRATEGIC PLAN: Goal: 5(b) Champion Economic Development and Fiscal Sustainability: El Segundo approaches its work in a financially disciplined and responsible way Objective: 2 The City will maintain a stable, efficient, and transparent financial environment ORIGINATED BY: Joseph Lillio, Director of FinanccA J4• APPROVED BY: Scott Mitnick, City Manager* / BACKGROUND: Continuing Appropriations At the end of each fiscal year, staff prepares a summary of budgeted appropriations that are required be "carried over" to the next fiscal year in order to complete multi-year CIP projects, professional service agreements (PSA) that continue over multiple fiscal years, projects that were anticipated to be completed by September 30, 2019 but were not, and large purchases that require more than one year to complete. Staff recommends that the funds associated with these projects and services be carried -over into the new budget year to complete the work. The attached schedule (Attachment A) identifies projects/purchase orders that were included in the FY 2018- 19 budget but were not completed by September 30, 2019. Staff is requesting to carryover total appropriations of $1,886,682 to the FY 2019-20 Budget. The amount carried over last year was $2.5 million and two years ago it was $6.2 million. The annual strategic planning and budgeting 25 process over the past several years has resulted in staff estimating operational needs, processes, and timing of projects with greater precision, which has resulted in more accurate budget projections. The following table is a summary of the requests listed by fund. Table 1: The continuing appropriations from ongoing projects/purchases and encumbrances at the end of the fiscal year do not represent an additional appropriation of funds, but a carryover of unexpended funds from the prior fiscal year. Staff presented budgeted appropriations for FY 2019-20, including the amounts being requested as continuing appropriations in the analysis performed as part of the FY 2019-20 Strategic Planning and Budget process. The estimated beginning fund balances presented in the FY 2019-20 budget factored in the proposed continuing appropriations. Approval of these items will have minimal impact on estimated ending fund balances at September 30, 2020. W10 Fund Name Fund Number Total Request 1 Equip. Replacement 601 $475,937 2 General Fund 001 442,528 3 CIP Fund 301 313,043 4 Asset Forfeiture 109 251,977 5 Water 501 213,703 6 Wastewater 502 94,802 7 Measure R 110 33,352 8 AQMD 115 28,666 9 Federal Grant 124 22,205 10 Gas Tax 106 10,469 Total $1,886,682 The continuing appropriations from ongoing projects/purchases and encumbrances at the end of the fiscal year do not represent an additional appropriation of funds, but a carryover of unexpended funds from the prior fiscal year. Staff presented budgeted appropriations for FY 2019-20, including the amounts being requested as continuing appropriations in the analysis performed as part of the FY 2019-20 Strategic Planning and Budget process. The estimated beginning fund balances presented in the FY 2019-20 budget factored in the proposed continuing appropriations. Approval of these items will have minimal impact on estimated ending fund balances at September 30, 2020. W10 State Gas Tax 30-00368 Bucknam Infrastructure Group Asset Forfeiture Fund 60-01271 Emergency Vehicles Inc. Measure R Fund 30-00307 NCM AQMD Fund 60-01279 National Auto Fleet Group Federal Grant Fund 99-00378 Counter Risk, Inc CIP Fund 301-400-8202-8420 41-00133 City of EI Segundo 30-00360 RHA Landscape Architechts Attachment A - Schedule of Purchase Orders and Budget Carryovers G2K 30-00352 Fiscal Year 2018-2019 to Fiscal Year 2019-2020 PO # Vendor Name Department Account Number PO Balance Description General Fund IS 301-400-8208-8717 $124,424.84 Scanning, Indexing and Coversion Svcs 24-00338 URTA, LLC ED 001-400-2401-6206 $24,400.00 OngoingProject 24-00322 Vision Technology Solution LLC ED 001-400-2401-8108 $21,551.00 OngoingProject 24-00328 Tina Gall PBS 001-400-2402-6214 $14,700.00 ongoing 24-00337 Veronica Tam & Associates PBS 001-400-2402-6214 $2,267.50 Housing Element Affordability 25-00838 Wells Fargo Vendor Finance Svcs IS 001-400-2505-6203 $16,028.07 Copier Leasing 25-00814 Equinix Inc. IS 001-400-2505-6206 $12,404.32 City electronic storage racks 25-00806 Robert Half Ind Inc. IS 001-400-2505-6214 $20,900.32 Continue contract consulting 31-00817 Ignited PD 001-400-3101-6214 $5,521.15 Contract term ends 11/5 60-01295 Stryker Fire 001-400-3203-5204 $20,898.13 Pending delivery of equipment 41-00116 Garland Associates PW 001-400-4101-6206 $7,990.00 Project/work ongoing 41-00119 DKS Associates PW 001-400-4101-6206 $10,406.17 Project/work ongoing 41-00121 Alagia Engineering PW 001-400-4101-6206 $21,700.00 Project/work ongoing 41-00122 KPFF Inc. PW 001-400-4101-6206 $20,555.00 Project/work ongoing 41-00125 Denn Engineers PW 001-400-4101-6206 $13,000.00 Project/work ongoing 41-00127 MNS Engineers Inc. PW 001-400-4101-6206 $9,245.00 Project/work ongoing 41-00128 SCDS Consulting Design PW 001-400-4101-6206 $9,241.03 Project/work ongoing 41-00130 MNS Engineers Inc. PW 001-400-4101-6206 $25,000.00 Project/work ongoing 41-00136 RTI PW 001-400-4101-6206 $11,042.00 Project/work ongoing 41-00133 RHA Landscape PW 001-400-4101-6206 $7,300.00 Project/work ongoing 41-00135 Pacific Tennis Courts, Inc PW 001-400-4101-6304 $16,750.00 Project/work ongoing 43-00221 J.C.Chang &Associates Inc. PW 001-400-4302-6206 $19,549.71 Project/work ongoing 43-00224 Denn Engineers PW 001-400-4302-6206 $4,500.00 Project/work ongoing 43-00231 Geosyntec Consultants PW 001-400-4302-6206 $18,743.50 Project/work ongoing 43-00232 EEC PW 001-400-4302-62606 $17,880.83 Project/work ongoing 001-400-4302-6206, 43-00223 Ocean Blue Environmental Services, Inc. PW 001-400-4302-6215 $65,700.00 Project/work ongoing 60-01289 Fleet PW 001-400-4601-6206 $7,253.97 Unit is being built 001-400-5201-6215, 51-00406 Truline Rec & Parks 001-400-5102-6215 $18,000.00 Project Delay Total General Fund $442,527.70 State Gas Tax 30-00368 Bucknam Infrastructure Group Asset Forfeiture Fund 60-01271 Emergency Vehicles Inc. Measure R Fund 30-00307 NCM AQMD Fund 60-01279 National Auto Fleet Group Federal Grant Fund 99-00378 Counter Risk, Inc CIP Fund 301-400-8202-8420 41-00133 RHA Landscape 30-00360 RHA Landscape Architechts 30-00349 EMG 30-00363 G2K 30-00352 Vincent Alpino 25-00815 Granicus Inc. 25-00771 Matrix Imaging Products, Inc. Water Fund 71-00324 Cannon 71-00307 Cannon PW PD 106-400-8203-8943 $10,468.72 Project/work ongoing Total State Gas Tax $10,468.72 109-400-3105-8105 $251,977.41 Project/work ongoing Total Asset Forfeiture $251,977.41 PW 110-400-8203-8929 Total Measure R Fund PW 115-400-0000-8105 Total AQMD R Fund Fire 124-400-3785-6214 Total Federal Grant Fund $33,351.50 Project/work ongoing $33,351.50 $28,665.90 Unit is being built $28,665.90 $22,205.00 On-going grant/prof svcs $22.205.00 PW 301-400-8202-8420 $5,000.00 Project/work ongoing Rec & Parks 301-400-8152-8213 $24,940.60 OngoingProject PW 301-400-8201-8411 $10,833.74 Project/work ongoing PW 301-400-8202-8420 $6,809.74 Project/work ongoing PW 301-400-8203-8909 $9,400.00 Project/work ongoing Is 301-400-8208-8713 $131,634.25 Website Redesign project IS 301-400-8208-8717 $124,424.84 Scanning, Indexing and Coversion Svcs Total CIP Fund $313,043.17 PW 501-400-7102-6206 $13,523.50 Project/work ongoing PW 501-400-7103-6206 $17,188.50 Project/work ongoing 27 City of EI Segundo Grand Total $ 1,886,681.65 WP Attachment A - Schedule of Purchase Orders and Budget Carryovers Fiscal Year 2018-2019 to Fiscal Year 2019.2020 PO # Vendor Name Department Account Number PO Balance Description 30-00356 Williams Pipeline Contractors, Inc. PW 501-400-7103-8206 $57,708.86 Project/work ongoing 71-00316 Berg &Associates, Inc. PW 501-400-7103-8206 $41,126.07 Project/work ongoing 71-00325 Williams Pipeline Contractors, Inc. PW 501-400-7103-8206 $52,772.50 Project/work ongoing 43-00225 Downstream Services, Inc. PW 501-400-7102-6215 $10,000.00 Project/work ongoing 71-00320 Morrow -meadows Corporation PW 501-400-7102-6206 $21,383.75 Project/work ongoing Total Water Fund $213,703.18 Sewer Fund 43-00225 Downstream Services, Inc. PW 502-400-4301-6215 $32,245.99 Project/work ongoing 71-00320 Morrow -meadows Corporation PW 502-400-4301-6206 $22,500.00 Project/work ongoing 43-00222 EEC PW 502-400-4301-6206 $7,620.24 Project/work ongoing 43-00233 EEC PW 502-400-4301-6206 $32,435.37 Project/work ongoing Sewer Fund $94,801.60 Equipment Replacement Fund 60-01285 Lanair Group IS 601-400-2505-8108 $157,750.00 Infrastructure Refresh 60-01271 Emergency Vehicles Inc. PD 601-400-3101-8105 $45,667.58 Project/work ongoing 60--01292 SBRPCA Fire 601-400-3202-8106 $33,636.17 Pending delivery of equipment 60--01293 SBRPCA Fire 601-400-3202-8108 $10,273.13 Pending delivery of equipment 60-01282 Pacific Truck Equipment Fire 601-400-3204-8105 $21,106.13 Received equipment in FY19/20 60-01284 Quinn Company PW 601-400-4202-8105 $165,004.46 Unit is being built Chevrolet of Watsonville/National Auto 60-01289 Fleet PW 601-400-4601-8105 $42,500.00 Unit is being built Total Equipment Replacement Fund $475,937.47 Grand Total $ 1,886,681.65 WP EL SEGUNDO CITY COUNCIL MEETING DATE: December 3, 2019 AGENDA STATEMENT AGENDA HEADING: Public Hearing AGENDA DESCRIPTION: Conduct a Public Hearing to establish a $ 110.60 annual fee for a Street Vendor Permit to be incorporated to the City Master Fee Schedule. RECOMMENDED COUNCIL ACTION: 1. Open the Public Hearing 2. Receive all written and oral testimony regarding the proposed fee; 3. Close the Public Hearing and adopt a resolution establishing a $110.60 Street Vendor Permit fee ATTACHED SUPPORTING DOCUMENTS: A. Draft Fee Resolution FISCAL IMPACT: $110.60 per permit issued to recover City costs STRATEGIC PLAN: Goals: lA El Segundo provides unparalleled service to internal and external customers 5 Champion Economic Development and Fiscal Sustainability Objective: 2 City services are convenient, efficient and user-friendly for all residents, businesses, and visitors. ORIGINATED BY: Juliana Demers, Business Services Manager REVIEWED BY: Joe Lillio, Director of Finance APPROVED BY: Scott Mitnick, City Manager ,&Uxb— BACKGROUND AND DISCUSSION: On October 1, 2019, City Council adopted an Ordinance amending Titles 7 and 10 of the City's Municipal Code to establish regulations to create a comprehensive Sidewalk Vendor Program as a result of the Safe Sidewalk Vending Act (Government Code $§ 51036, et secs) adopted by the Legislature and made into law in 2019. The permit process includes revision of documentation, health department certificate, insurance policies, and a revision of the description of the food or merchandise offered for sale or exchange. The Finance Director or designee is responsible for issuing sidewalk vending permits and may promulgate any additional requirements for the issuance of such permits, provided which requirements comply with this chapter, this Code and state law. 29 S The permit is valid for each calendar year starting January and expiring December 31, and shall be re-applied yearly as needed. The annual permit fee will be incorporated to the City Master Fee schedule and will be adjusted following the Master Fee Schedule CPI adjustment rules approved by City Council. The breakdown of staff time to issue the permit is listed below. TASK CONDUCTED BY HOURS HOURLY TOTAL RATE Review application/Issue License Permit 0.75 $94.60 $71.70 Permit Specialist Review and Approve Director of Finance 0.25 $155.29 $38.90 TOTAL 1 1 $110.60 RECOMMENDATION: Staff respectfully recommends City Council conduct a public hearing and approve the attached resolution establishing a $110.60 annual permit fee for Street Vending Activity. WE RESOLUTION NO. A RESOLUTION OF THE CITY OF EL SEGUNDO ESTABLISHING A FEE FOR STREET VENDOR PERMIT The City Council of the City of EI Segundo resolves as follows: SECTION 1. The City Council finds as follows: A. The City Council may establish fees for services under various provisions of California law including, without limitation, Business & Professions Code § 16000; Government Code §§ 36936.1, 43000, 54344, 65104, 65456, 65874, 65909.5, 65943, 66013, 66014, 66451.2; and Health & Safety Code §§ 510, 17951, 17980.1, and 19852; B. On December 3, 2019, City Council heard public testimony and considered evidence in a public hearing held and noticed in accordance with Government Code §66018; C. At the recommendation of the City's Finance Department, the City Council believes that it is in the public interest to establish the recommended fees to recover the costs of public services related to issuance and administration of the permit. SECTION 2. Approval of Fee. Based on the analysis set forth in the accompanying staff report and the evidence in the record as a whole, the City Council hereby establishes the following fee: A. The annual permit/application fee for a Street Vendor is set at $110.60. (ESMC § 5-2-15) SECTION 3. The fee set by this Resolution is for each identified process; additional fees shall be required for each additional process or service that is requested or required. Where fees are indicated on a per-unit of measurement basis, the fee is for each identified unit or portion thereof within the indicated ranges of such units. SECTION 4. Added Fees and Refunds. Where additional fees need to be charged and collected for completed staff work, or where a refund of excess deposited monies is due, and where such charge or refund is $15.00 or less, a charge or refund need not be made, pursuant to California Government Code § 50055 and amendments thereto. SECTION 5. New Fees. Any fees for new services established throughout the year shall be incorporated into the City's fee structure and collected with recovery percent consistent with similar services. 31 1 SECTION 6. Intent. It is the intention of the City Council to review the fees and charges as determined and set out herein, based on the City's next Annual Budget and all of the City's costs reasonably borne as established at that time and, if warranted, to revise such fees and charges based thereon. SECTION 7. Unless otherwise revised, the fees established by this Resolution will be automatically adjusted on an annual basis at the beginning of each fiscal year based on the approved Master fee Schedule automatic increase. SECTION 8: CEQA. This Resolution is exempt from review under the California Environmental Quality Act (Cal. Pub. Res. Code §§ 211000. et seq.; "CEQA") and CEQA regulations (14 Cal. Code Regs. §§ 15000, et seq.) because it establishes, modifies, structures, restructures, and approves rates and charges for meeting operating expenses; purchasing supplies, equipment, and materials; meeting financial requirements; and obtaining funds for capital projects needed to maintain service within existing service areas. This Resolution, therefore, is categorically exempt from further CEQA review under 14 Cal. Code Regs. § 15273. SECTION 9. Effective Date. This resolution shall go into full force and effect immediately and will remain effective unless repealed or superseded. SECTION 10. Severability. If any portion of this Resolution is declared invalid or unconstitutional, then it is the intention of the City Council to have passed the entire Resolution and all its component parts, and all other sections of this Resolution shall remain in full force and effect. SECTION 11: The City Clerk will certify to the passage and adoption of this Resolution; will enter the same in the book of original Resolutions of said City; and will make a minute of the passage and adoption thereof in the record of proceedings of the City Council of said City, in the minutes of the meeting at which the same is passed and adopted. PASSED, APPROVED, AND ADOPTED this 3rd day of December, 2019. AYES: NOES: ABSENT: ABSTAIN - Drew Boyles, Mayor 32 ATTEST: Tracy Weaver, City Clerk APPROVED AS TO FORM: Mark D. Hensley, City Attorney 33 EL SEGUNDO CITY COUNCIL MEETING DATE: December 3, 2019 AGENDA STATEMENT AGENDA HEADING: Presentations AGENDA DESCRIPTION: Zone Text Amendment creating a pilot program to allow and regulate Short -Term Rentals in the City's residential zoning districts through a Short-term Rental Permit process. ENVIRONMENTAL DETERMINATION: The proposed project is categorically exempt from the requirements of the California Environmental Quality Act (CEQA) pursuant to Class 6 (Information Collection) (14 Cal. Code Regs. § 15306), because it involves creating a regulatory process for a use in the Residential zoning districts for a limited time. RECOMMENDED COUNCIL ACTION: 1. Continue the item to the January 21, 2020 City Council meeting. ATTACHED SUPPORTING DOCUMENTS: None FISCAL IMPACT: None with this action. STRATEGIC PLAN COMPLIANCE Goal: Enhance customer service and engagement Objective: City services are convenient, efficient and user-friendly for all residents and businesses. PREPARED BY: Eduardo Schonborn, AICP, Principal Plann REVIEWED BY: Gregg McClain, Planning Manager Sam Lee, Planning and Building Safet irect 4l APPROVED BY: Scott Mitnick, City Mana BACKGROUND AND RECOMMENDATION On November 19, 2019, City Council considered a proposed Ordinance to create a pilot program to allow and regulate Short -Term Rentals in the City's residential zoning districts through a Short- term Rental Permit process. After hearing from the public and deliberation, City Council directed Staff to modify the proposed Ordinance and return to the next meeting. Staff is working to modify the proposed Ordinance and continues to obtain information to ensure the modifications are consistent with Council direction. As such, Staff recommends City Council continue the item to the January 21, 2020, City Council meeting to provide Staff time to modify the proposed Ordinance and return to City Council with additional information. W 34 EL SEGUNDO CITY COUNCIL AGENDA STATEMENT AGENDA DESCRIPTION: MEETING DATE: December 3, 2019 AGENDA HEADING: Staff Presentation Receive and file City's third Annual Customer Satisfaction Survey results that were conducted with residents and businesses as part of the Net Promoter Score (NPS) methodology. RECOMMENDED COUNCIL ACTION: 1. Receive and file the City's third Annual Customer Satisfaction Survey. ATTACHED SUPPORTING DOCUMENTS: 1. Business Survey Presentation 2. Residential Survey Presentation FISCAL IMPACT: No Fiscal impact STRATEGIC PLAN: Goal: 5(b) Champion Economic Development and Fiscal Sustainability: El Segundo approaches its work in a financially disciplined and responsible way Objective: 2 The City will maintain a stable, efficient, and transparent financial environment L ! ■ - PREPARED BY: Juliana Demers, Business Services Manager � REVIEWED BY: Barbara Voss, Deputy City Manager & JosepLillio, Director of Finance APPROVED BY: Scott Mitnick, City Manager �4— BACKGROUND: During the FY 2016-17 Strategic Planning Sessions, City Council gave staff direction to look into conducting a separate citizen and business satisfaction surveys and align these surveys with the concept of the Net Promoter Score (NPS). In continuation with this direction and strategic work effort, this is the third consecutive year the NPS surveys were conducted. The goal is to create benchmarks for the City as the survey effort continues to be incorporated on an annual basis. 1 35 The Survey Methodology: The NPS provides the core measurement for customer experience. In order to calculate the City's NPS, the surveys use answers to key questions, with a 0-10 scale. The NPS question for the residential survey was: On a scale of 0 to 10, where 10 is very likely, 5 is neutral and 0 is very unlikely, based on your personal experiences, how likely would you recommend the City of El Segundo to a friend or family member considering moving to the area? The NPS question for the business survey was: On a scale of 0 to 10, where 10 is very likely, 5 is neutral and 0 is very unlikely, based on your companies experiences, how likely would you recommend the City of El Segundo to a business associate or colleague? Respondents are grouped as follows: • Promoters (score 9-10) are loyal enthusiasts who will keep engaging and refer others, fueling possible growth. • Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to alternative offerings. • Detractors (score 0-6) are unhappy customers who can damage a firm's and impede growth through negative word-of-mouth. Subtracting the percentage of Detractors from the percentage of Promoters yields the "Net Promoter Score", which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter). Web surveys were conducted with the businesses. In addition to web surveys, residents who opted out or did not provide emails received traditional paper surveys. RESIDENTIAL SURVEY RESULTS: Purpose and Ublce ives This study was conducted primarily to assess customer satisfaction with City public services. The study was designed to survey City residents with the following specific objectives: • Assess customer satisfaction with multiple attributes. • Measure City's image and general reputation. • Record customer opinions as to how City can better serve residents. • Assess the extent of customer loyalty based on the Net Promoter process. • Provide a framework to build an integrated Customer Satisfaction. 2 WT Results and Key Findings Response to 2018 survey results: Last year's 2018 survey results identified the following as the top three areas of concern for local residents: 1. Condition of City Infrastructure: street, sidewalks and public facilities 2. Responsiveness and Overall Vision of City Council 3. Water and Sewer Billing Department Customer Service Listed below are actions the City implemented in 2019 to address these concerns: 1. Condition of City Infrastructure: street, sidewalks and public facilities • Completed the City of El Segundo—Wiseburn Unified School District Aquatics Center (December 2018) • Worked with LAX to repave Imperial Avenue • Completed renovations at the El Segundo Public Library • Currently in year 3 of a 5 -year paving program to improve pavement conditions Citywide • Completed 1,161 sidewalk repairs and filled 1,370 potholes • Resurfaced 500,000 SF, or about 7 lane -miles, of roadway in fiscal year 17/18 • Renovated landscaping throughout downtown planters (and enhanced ongoing maintenance) • Installed a new picnic shelter at Recreation Park with six new concrete picnic tables 2. Responsiveness and Overall Vision of City Council • Held strategic planning meetings to develop mission, vision & goals • Mayor provided social media video updates after City Council meetings and established office hours to facilitate enhanced public communications • Approved The Lakes Golf Course project • Approved of an enhanced Citywide communications program • Continued to enhance the City E -Newsletter with over 17,000 users and visits from over 60 countries and over 1,100 cities globally 3. Water and Sewer Billing Department Customer Service • Launched an e -payment platform project that will be mobile friendly and have improved functionality • Improved process efficiencies and increased communication channels available to address customer concerns and questions in a timely manner 37 2019 Survey Results A total of 86% of all respondents are either "Promoters" (66%) or "Passives" (20%). A total of 14% are "Detractors". When comparing the results of the last two surveys with this year's results, the results were mixed. On a positive side, there was a 6.5% increase in respondents to this year's survey over the prior year. The City's current NPS score decreased from 57% to 52%. The percentage of Detractors increased by 3% this year. Even with the specific improvements listed above, two of the same areas of concern (Issue & Opportunity) continued in 2019 due to their mean scores coming in below 4.00: 1. Responsiveness and overall vision of City Council (3.00) 2. Water and Sewer Billing Department Customer Service (3.72) "Cost of living" and land use development received the largest number of comments from Detractors. Detractors are also concerned about customer service, beautification, traffic, and parking. In last year responses, Detractors were most concerned with cost of living, taxes, noise pollution from LAX, and a desire for a more resident friendly environment. In addition to asking the NPS question, the survey also asked more specific questions soliciting resident perceptions on particular areas of City operations, including: Police, Fire, Recreation & Parks, Library Services, City infrastructure, Utility Billing, and City Council. These questions were scored on a response scale o£ Very Dissatisfied (1), Dissatisfied (2), Neutral (3), Satisfied (4) or Very Satisfied (5). The following areas are viewed as modest strengths by the majority of Residents: (4.00 to 4.33) • Responsiveness, knowledge, and competency of Fire & Paramedic services (4.54) • Maintenance and upkeep of Recreation and Parks facilities (4.08) • Quality of Recreation and Parks Program offered (4.00) • Resources and services provided by the Public Library (4.00) • Availability & Responsiveness of Police Department (4.00) • Condition of City Infrastructure: streets, sidewalks, and public facilities (4.0) BUSINESS SURVEY RESULTS Purpose and Mectives This study was conducted primarily to assess business satisfaction with the City's products and services. The study was designed to survey a cross section of City's businesses; however, concentrating on key or target accounts. The survey and its measures were benchmarked to the Malcolm Baldrige National Quality Award, with the following specifics objectives: • Assess customer satisfaction with multiple attributes. • Measure City image and general reputation. • Assess the distinctive competence of the City overall. • Record customer opinions as to how the City can serve them better. V Assess the extent of customer loyalty. Provide a framework to build an integrated Customer Satisfaction and Value Measurement System. Results and Key Findus Response to 2018 survey results: Last year's 2018 survey results identified the following as the top three areas of concern for our businesses: 1. Enhance Business Development and Attraction 2. Improve Customer Service in the Planning and Building and Safety Department 3. Update City Zoning Policies Listed below are some actions the City implemented in 2019 to address these concerns: 1. Enhance Business Development and Attraction • Approved The Lakes Golf Course project • Held a highly successful "Champion of Business Award Dinner" which attracted over 400 business guests • Continued marketing and public relations efforts to enhance the City's brand as an ideal location for businesses and visitors • Planned a Yelp Elite event, introducing over 100 new visitors (and their many Yelp followers) to our downtown, and hosted a Hotel Concierge Tour to introduce staff at local hotels to the city's many restaurants, shops and City-wide attractions. 2. Improve Customer Service in the Planning and Building and Safety Department Digitized historical documents (plans, permits and other historical records) into the City's computer network (Laserfiche) to improve record search capability. Created an internal customer service group in the Planning & Building Safety Department to share best practices, improve communications and overall customer service experience. Recruited and filled several key vacant positions to help with customer service. 3. Update City Zoning Policies • Revised setbacks and encroachments in major commercial zones that allow more efficient use of land and permit outdoor amenities for commercial users. • In -lieu parking program for Smoky Hollow to allow more flexibility for conversions and new development. • Completely revised regulations for the multi -family residential overlay that removes obstacles to develop residential on the north fringe of Smoky Hollow. 5 39 2019 Survey Results A total of 87% of all respondents are either "Promoters" (67%) or "Passives" (20%). A total of 13% are "Detractors". When comparing the results of the last two surveys with this year's results, the results are noticeably positive. There was an 8% increase in respondents to this year's survey over the prior year. The City's current NPS increased 7% from 47% to 54%. In the first year of this survey, the NPS was 32%. A Net Promoter Score of 54% is highly respectable given that secondary research suggests that cities using NPS will score in the 23% to 28% range. Despite the improved NPS, this year's survey indicates two areas which represent concerns (Issue & Opportunity) due to their mean scores coming in below 4.00, as follows: 1. Responsiveness, knowledge and competency of working with the Planning and Building Safety Department for plan checks, permits or inspection services (3.64) 2. City Zoning Policies (3.83) The primary issue among Detractors is staff responsiveness. "Business Friendly", which was the number one issue, has become the second most important issue since last year's survey. On a positive side, the following areas continued to be viewed as modest strengths by the majority of businesses, while Business Development and Attraction policies have improved its score and it is no longer perceived as an area of concern. 1. Business License Renewal Process (4.35) 2. Business Development and Attraction policies (4.23) 3. Responsiveness, knowledge and competency of Fire Department & Field Inspection services (4.22) 4. Availability & Responsiveness of Police Department (4.22) NEXT STEPS The Executive Team will develop a plan to address areas in the residential and business surveys that scored below 4.0 and are considered NPS "Detractors" or areas of "Issues and Opportunities". Staff will present a plan of action to the City Council at an upcoming City Council meeting and incorporate these actions into the City's FY 2020-21 Strategic Work Plan. The scores in these surveys will also be incorporated into future City Manager, City Attorney, and Department Head annual performance reviews. 0 .t Customer Satisfaction Survey Report For City of El Segundo — Businesses Reporting Period: November 2019 Business Satisfaction Survey 2019 Quality Solutions, Inc. CITY OF ELSEGUNDO Page I R City of El Segundo Executive Summary (cont.) Key Findings Methodology ILII Quality Solutions, Inc. lit IIId IIIg I'MI11[{at it 111, J -M' Lx, "! f� e r, Web surveys were conducted with businesses within the City of El Segundo. Respondents were selected from the master survey list supplied by City of El Segundo. A final sample of customers was obtained. We sent 3,828 invitations, 79 were undeliverable, 52 opted out for a total of 3,697 sent out. We had a 9.5% response rate or 351 total responses. This is a slightly higher response rate than 2018. Results As we have discussed in the past, Net Promoter Score is a tool to measure customer loyalty and the predictive indicators for customer defection. In case study after case study, companies with higher NPS scores are generally more profitable than their competition. The City of El Segundo's NPS score is 54%, which is 7% higher than last year. This is an excellent score given the fact that secondary research indicates scores are typically lower for public institutions. When compared with the private sector, the score is slightly lower than the best companies who range between 60 and 75%. More importantly the NPS score rose from 32% in 2017 to 54% this year!! Targeted action plans should also be developed for select companies who make up the Detractor businesses. The detailed responses will be provided as part of this report in a separate file. City Managers are encouraged to examine this raw feedback in more detail. Business Satisfaction Survey 2019 Quality Solurlons, Inc. Page 2 w City of El Segundo Executive Summary (cont.) Ke Findin s II1� OLiality Solutions, Inc.`"' BL11i 1111) FOLM ationti for Exccll..nc The following areas are viewed as modest strengths by the majority of businesses: (4.00 to 4.33) • Business Development and Attraction policies • Business License Renewal Process • Availability & Responsiveness of Police Department • Responsiveness, knowledge and competency of Fire Department & Field Inspection services Ideally, we would like these scores to rise to above 4.33, which would most likely occur if some of the NPS issues with individual businesses were addressed. There are two areas which represent Issues & Opportunities due to their mean scores are below 4.00) City Zoning Policies el Responsiveness, knowledge and competency of working with the Planning and Building Safety Department for plan checks, peri' its or inspection services The primary issues among Detractors are Staff Responsiveness and Business Friendliness. These two issues made up only G out of 350 responses. The real opportunity for the city is to get to the root causes of each individual concern among the Detractors and to a lesser extent the Passives. Business Satisfaction Survey 2019 Qilality Soltidons, Inc.' Page 3 City of El Segundo Measuring your Net Promoter Score'rm DII Quality Solutions, Ing iiuildilrg 1'0L1l►.lati0n1• fi>> L\1.(-11C1KC Promoters are your customers who are so enthusiastic about your company or brand that they buy more than the average customer and delight in referring your business to their friends, peers, and colleagues. These customers give you a rating of 9 or 10. Customers who give you a rating of 7 or 8 are Passive customers. They may become Promoters if you improve your product, service or overall customer experience, but for now they do not factor into the Net Promoter Score_ Detractors feel mistreated, abused, and hurt_ Their experience is going to drive them to cut back what they purchase from you and switch to your competition_ They are also not shy about sharing with others their plight and warning current and potential customers to stay away from your company. Detractors are customers who give ratings of 6 or lower_ 01� Your Net Promoter Score is calculated by subtracting the percentage of Detractors from Promoters to get an overall NPS as number as shown below_ % of Promoters - % of Detractors = Net Promoter Score (NPS) Example: Promoters = 56% Oelmofi)- Promattrs Passives = 36% Detractors = 8% Not. at all Neuaal Extremely Net Promoter Score_ 56% - 8% = 48% likely lowly NPS Methodology We begin with the ultimate question_ "How likely would you be to recornrnend this company to a friend or colleague?" Respondents are asked to respond using a 0 to 10 scale where 5 is neutral_ M effective Net Promoter process is not simply based on asking customers a single question and ending the survey_ It is important to understand why each respondent gave you the score they did_ Understanding what needs to be improved (or specific actions taken) to raise your score to a 9 or 10 gives you actionable information which can be targeted for corrective action or process improvement Understanding why a customer gave you a 9 or 10 helps you to better understand your core competencies_ Our qualitative analysis of follow-up comments from Promoter, Passives, and Detractors is the key to increasing customer loyalty and profitable growth. Business Satisfaction Survey 2019 OWdity SOlUtlons, Inc. Page 4 City of El Segundo ioo % 90% 8o% 70% 6o% 50% 40% 30% 20% io % o% 01 City of El Segundo - Businesses Business Satisfaction Survey 2019 Quality Solutions, Inco' Building FOLHid: hoiiti r' -()l- L-xccllcn( City of El Segundo - Business Net Promoter Score Promoters 67% -13% Detractors = NPS of 54% A Net Promoter Score of 54% is an excellent score given that secondary research suggests that cities using NPS will score in the range of 23 to 28%. The NPS score of 54% represents a 7% increase in one year! The City of El Segundo needs to develop plans to address some Promoters of the concerns of the Business Detractors (Those giving scores ` Pamices of 6 or less). Detractors This process of gaining more Promoters is not an academic TnPs exercise, it directly correlates to customer's purchase/repurchase intentions. Loyal customers/businesses are more likely to purchase other products and services from you. This will relate to greater business activity and development within the community. Lastly, their referrals are not simply to colleagues outside of their business it can be from within. This leads to the transfer of businesses to El Segundo. There are 20 comments among the detractors. Each comment should be reviewed independently. NPS is a customer centric process; meaning that action plans address individual customer concerns. It is important that each of these businesses are contacted for follow-up and attempts made to address their concerns. Quality Solutions, Inc. Page 5 City of El Segundo 100% 90% 8o% 70% 6o% 50% 40% 30% 20% 10% o% 2017 2018 2019 Quality Solutions, li-ic.;- I-,ttil�{it�� l�c�tlllti�ltuul4 felt t:xtt:ll���, City of El Segundo - Business Net Promoter Score t Promoters Passives t Detractors Yearly NPS Yearly Comparison NPS Trends 2017:32% 2018: 47% 2019: _54% rn Business Satisfaction Survey 2019 Quality Solutions, Inc. Page 6 41. 4 City of El Segundo Detractor Comments 30% �- 25% t� 0 20% F W 0 15% W 15% v c. d W 10% 5% O% Businesssta responsivSUTeycomv IE1I Quality Solutions, Inc. BuilclMg Foundations for Excellcncc 'Not--{rom Lug.. {orCelu�,. OTe erias 5e atter ullicipal Cade en City 142;011 loo m bpeduce commerc�lism Taxes The County getter m These areas represent significant opportunities for improvement among Detractors. Individual comments follow for Passive and Detractors. Business Satisfaction Survey 2019 Quality Solutions, Inc! Page 7 Comparisons No. of participants 202 325 Net Promoter Score 32% 47% Primary Issue Among More Business Staff Responsiveness Detractors Friendly 30% 23% IIII Quality Solutions, lnc:'� P)UII(III1! €'S)111Id. 1E I('11." h)1) €-xccIk,II . 351 8% Improvement over 2018 54% 7% improvement over last year!!! Staff responsiveness/Not More Business business friendly 30% Friendly cot in half to 15/0!! Responsiveness, Availability & knowledge and Attribute with Highest Business License renewal Responsiveness of competency of fire dept Score police Dept 4.24 & field inspection process 4.35 services 4.24 Attribute with lowest City Zoning City Zoning Policies score Policies 3.49 3.52 HE Responsiveness, Knowledge and Competency of working with Planning and Building Safety Dept 3.64 Customer Satisfaction Survey Report For City of El Segundo — Residents Reporting Period: November 2019 Quality Solutions, Inc. CITY OF ELSEGUNDO City ofEl SSolutions, I 17C.0 Executive Summary (cont.) Key Findings Methodology Web surveys were conducted with Residents within the City of El Segundo. Respondents were selected from the master survey list supplied by City of El Segundo. A final sample of customers was obtained. We sent 1,689 invitations, 79 were undeliverable, 17 opted out, for a total of 1,593 sent out. We had a 14% response rate or 306 total responses. Mail surveys were also sent out from the City of El Segundo offices. A total of 287 residents responded via mail. A total of 593 residents responded to some portion of the survey. There were 581 responses to the Net Promoter Score question. Results As we have discussed in the past, Net Promoter Score is a tool to measure customer loyalty and the predictive indicators for customer defection. The City of El Segundo's NPS score is 52%. This is a respectable score given the fact that secondary research indicates scores are typically lower for public institutions. When compared with the private sector, the score is not much lower than the best companies who range between 60 and 75%. When comparing the results of the 2018 survey with this year's results, the NPS dropped 5%. Last year, the city earned a 57% NPS. The percentage of Detractors increased by 3% this year. Targeted action plans should also be developed for select companies who make up the Detractor Residents. The detailed responses will be provided as part of this report in a separate file. City Managers are encouraged to examine this raw feedback in more detail. When asked, How much has the city improved over the last year?, 64% of the respondents indicated they have experienced some improvement in the last year. cn 0 �' Resident Satisfaction Survey 2019 Quality Solutions, 111c: Page 2 cn I MO-Liality Solutions Inc. -'City El �� n lattilc{itt� 1-s3t.tndatiaftt� ��t�r l�x��ll�t,c�: Executive Summary (cont.) Key Findings The following areas are viewed as modest strengths by the majority of Residents: (4.00 to 4.33) • Responsiveness, knowledge and competency of Fire & Paramedic services • Maintenance and upkeep of Recreation and Parks facilities • Condition of City Infrastructure: streets, sidewalks and public facilities • Availability and Responsiveness of Police Department • Quality of Recreation and Parks Program offered • Resources and services provided by the Public Library Ideally, we would like all of these scores to rise to above 4.33, which would most likely occur if some of the NPS issues with individual Residents were addressed. There are two areas which represent an Issue & Opportunity due to their mean scores coming in below 4.00) Responsiveness and overall vision of City Council Water and Sewer Billing Department Customer Service (complaint handling & responsiveness) Detractors were most concerned with cost of living / too expensive, overpopulated/ overdeveloped, and a desire to listen more to the residents. Resident Satisfaction Survey 2019 Quality Solutions, Inca Page 3 cn N City of El Segundo Measuring your Net Promoter Score7m �II (Duality Solutions, Inca` f;ttIM11r" FOUIR10iItW, rctt LV,"� IC11— Promoters are your customers who are so enthusiastic about your company or brand that they buy more than the average customer and delight in referring your business to their friends, peers, and colleagues_ These customers give you a rating of 9 or 10_ Customers who give you a rating of 7 or 8 are Passive customers_ They may become Promoters if you improve your product, service or overall customer experience, but for now they do not factor into the Net Promoter Score_ Detractors feel mistreated, abused, and hurt Their experience is going to drive them to cut back what they purchase from you and switch to your competition_ They are also not shy about sharing with others their plight and warning current and potential customers to stay away from your company_ Detractors are customers who give ratings of 6 or lower_ Your Net Promoter Score is calculated by subtracting the percentage of Detractors from Promoters to get an overall NPS as number as shown below= % of Promoters - % of Detractors = Net Promoter Score (NPS) Example: Promoters = 56% Uer:actora Pramotera Passives = 36% �1 i 2 3 a C- 6 9 Ta Detractors = 8% Na at all Neutral E*Omeiv Net Promoter Score= 56% - 8% = 48% likely ilkety NPS Methodology We begin with the uftimate question_ "How likely would you be to recommend this company to a friend or colleague?" Respondents are asked to respond using a 0 to 10 scale where5 is rieulmL An effective Net Promoter process is not simply based on asking customers a single question and ending the survey_ It is important to understand why each respondent gave you the score they did_ Understanding what needs to be improved (or specific actions taken) to raise your score to a 9 or 10 gives you actionable information which can be targeted for corrective action or process improvement Understanding why a customer gave you a 9 or 10 helps you to better understand your core competencies_ Our qualitative analysis of follow-up comments from Promoter, Passives, and Detractors is the key to increasing customer loyalty and profitable growth_ Resident Satisfaction Survey 2019 Quality Solutions, Inc. Page 4 City of El Segundo t00% 90% 80% yo% 6o% 50% 40% 30% zo % 10% o% C3� W City of El Segundo - Residents IIII Quality Solutions, Inca' liuilciiti�� t�txtridar+cnn fo E:���Ilt'110 City of El Segundo - Resident Net Promoter Score Promoters 66% -14% Detractors = NPS of 52% A Net Promoter Score of 52% is very respectable given that secondary research suggests that cities using NPS will score in the range of 23 to 28%. The NPS score declined by 5% from last year, which is negligible. When comparing the results of the 2018 survey with this year's results, the numbers hardly changed. Last year, the city earned a 57% NPS. The Promoters percentage of Promoters declined only by 2%. Passives The City of El Segundo needs to develop plans to address some of the Detractors concerns of the Resident Detractors (those giving scores of 6 or less). 1 -NPS Cost of living and taxes appears to be the primary driver among the Detractors. Some effort should also be made to address some of the concerns of the Passives (scores of 7 & 8). The comments of the individual Detractors and Passives provide specific guidance. Each comment should be reviewed independently. NPS is a customer centric process; meaning that action plans address individual customer concerns. It is important that each of these Residents are contacted for follow-up and attempts made to address their concerns. Resident Satisfaction Survey 2019 Quality Solutions, Inc: Page 5 City of El Segundo l00% 90% 80% 70% 6o% 50% 40% 30% 20% 10% O% Cn 2017 2018 2019 IM Quality Solutions, Inc. HuiIdiii, I"-ti;I�1-1Ci(ils, kA IAtU)lL'F1%A City of EI Segundo - Resident w Promoters Passives Detractors 1' YearlyNPS Net Promoter Score Yearly Comparison NPS Trends 2017: 59% 2018: 57% 2019: 52% Resident Satisfaction Survey 2019 Quality Solution,,,, Inc. Page 6 City of El Segundo Detractor Conunents 30% 25% 0 20% H w 0 r+ q v 15% d 10% 5% 0% ,[Do eYLV pvesp°p � �Listen�'�Sp°na. Resident Satisfaction Survey 2019 IDI Quality Solutions, Inc:'- Bui fd mi -% FOLMdations for Excc:llcj, 11 Citybeautifica °fTaf'5ccan[roljPa t lyals, erw te ratesAa� shameless isM�n �nParks NoSLop0 surveycouut►e° Quality Solutions, Inc.' Page 7 Comparisons No. of participants Net Promoter Score Primary Issue Among Detractors Attribute with Highest Score Attribute with lowest score 355 59% Improve public works and infrastructure 21 % Responsiveness, Knowledge and Competency of Fire and Paramedic services 4.59 Responsiveness and overall vision of city council 3.29 557 57% Too Expensive / High Taxes 21 % Responsiveness, Knowledge and Competency of Fire and Paramedic services 4.48 Responsiveness and overall vision of city council 3.55 cn rn Resident Satisfaction Survey 2019 Quality Solutions, 111C. Quality Solutions, Inc..s PM .' .1111 I MIHCI IOHu C ff t X(MC110, 593 52% Too expensive 19% Responsiveness, Knowledge and Competency of Fire and Paramedic services 4.54 Responsiveness and overall vision of city council 3.00 6.5% Increase in participation 5% decline -Page 8 EL SEGUNDO CITY COUNCIL AGENDA STATEMENT AGENDA DESCRIPTION: MEETING DATE: December 3, 2019 AGENDA HEADING: Reports of Commissions, Committees and Boards $15,000 FY2019-2020 General Fund Budget appropriation for professional services to conduct single -use plastics survey of residents and businesses. RECOMMENDED COUNCIL ACTION: 1. Direct staff to conduct a single -use plastics survey of residents and businesses; and, 2. Authorize $15,000 FY2019/20 General Fund budget appropriation to pay for cost of survey. ATTACHED SUPPORTING DOCUMENTS: Exhibit A: Environmental Committee Request Exhibit B: List of Municipalities in California with Polystyrene Ordinance FISCAL IMPACT: $15,000 Amount Budgeted: $0 Additional Appropriation: Yes ($15,000) Account Number(s): 001-400-4206-6206 ($12,000) and 001-400-4206-5204 ($3,000) STRATEGIC PLAN: Goal: 1 Enhance Customer Service and Engagement Objective: lb El Segundo's engagement with the community ensures excellence ORIGINATED BY: Jasmine Allen, Senior Management Analyst, on behalf of the Environmental Committee REVIEWED BY: Ken Berkman, Public Works Director' Mark Hensley, City Attorney APPROVED BY: Scott Mitnick, City Manager BACKGROUND AND DISCUSSION: The Environmental Committee is currently comprised of seven volunteer members representing El Segundo -based businesses, El Segundo residents, the El Segundo Unified School District. At the November I" Environmental Committee meeting, the Committee supported a motion to survey residents and businesses to gauge community perspective regarding single -use plastics (see Exhibit A). Proposed AB 1080 (Gonzales) and SB 54 (Allen) introduced the California Circular Economy and Plastic Pollution Reduction Act, which would require the State to adopt rLm 57 regulations to reuse and recycle 75% of single -use plastic materials sold or distributed in the State by 2030. These were not passed into law, as the legislative session ended on September 13, 2019 without adoption by both houses. Some California cities are considering local ordinances involving single -use plastic usage in order to protect waterways and extend landfill life. According to the South Bay Surfrider Foundation and Californians Against Waste (CAW) Ottps://www.cawrecycles.orgpolystyrene- local-ordinances), about one-quarter of the municipalities in California (117 out of 482 total) currently have passed some type of legislation restricting the use of polystyrene (primarily "foam" type products). These municipalities are also updating and/or passing new local legislation, including restrictions for additional types of plastics such as single -use plastic beverage service ware (see Exhibit B). This list includes nine Southern California cities that have adopted regulations addressing plastic products: • Burbank • Culver City • Hermosa Beach • Long Beach • Los Angeles • Malibu • Manhattan Beach • Redondo Beach • Santa Monica The Environmental Committee is requesting that the City conduct a survey regarding single -use plastics to get feedback from the community. If authorized, surveys will be prepared for both residents and businesses as follows: Business Survey„ Structure: ($6,000) • Type of Business • Attitudinal (beliefs and attitudes about eco -minded practices) • Behavioral (what eco -practices they are currently doing) • Receptivity (openness to the utilization of various practices, including the timeframe for orientation to them, consideration of possible incentives for doing so) Resident SurveI Structure: ($6,000 + $3,000 for mailing) • Attitudinal: (beliefs and attitudes about eco -minded practices) • Behavioral (home practices; economic practices regarding businesses that reflect or neglect that attitude) Staff recommends using Quality Solutions, Inc. to conduct this survey, since this firm already conducted the Net Promoter Score surveys for the City. It is anticipated that the survey will be completed by the end of February 2020 and the results subsequently shared with City Council. EXHIBIT A Survey Regarding Single -Use Plastics Request to Council: The Environmental Committee would like the City to survey residents and businesses to get an understanding on current perspectives regarding single -use plastics. There is legislation pending at the State level through AB 1080 (Gonzalez) and SB 54 (Allen) as part of the California Circular Economy and Plastic Pollution Reduction Act; many beach communities and nearly all of our immediate surrounding communities have already implemented varying levels of single -use plastic bans. The Committee knows Council values having a better sense of how its residents and businesses feel about changes potentially taking place within our City limits, and thus seeks to understand the community perspective regarding these environmental practices. The Committee asks that City Council authorize survey(s) regarding single -use plastics. A comprehensive survey to address both residents and businesses, or two directed surveys for the two separate contingencies, will be prepared. Business Survev Structure: Type of Business ■ Attitudinal (beliefs and attitudes about eco -minded practices) ■ Behavioral (what eco -practices they are currently doing) • Receptivity (openness to the utilization of various practices, including the timeframe for orientation to them, consideration of possible incentives for doing so) Resident Survev Structure: ■ Attitudinal: (beliefs and attitudes about eco -minded practices) Behavioral (home practices; economic practices regarding businesses that reflect or neglect that attitude) M *:,4:11:1k9:1 California Cities with Various Polystyrene Ordinances (Total 117 — as of 10/09/2019) Alameda (2008/2017) Hercules (2008) Pleasanton (2013) Albany (2008) Hermosa Beach (2012) Portola Valley (2012) Aliso Viejo (2004) Huntington Beach (2004) Rancho Cucamonga (1988) Arcata (2015) Imperial Beach (2018/2019) Redwood (2011) Arroyo Grande (2016) Lafayette (2014) Richmond (2009/13) Atascadero (2019) Laguna Beach (2007) Salinas (2011) Avalon (2017) Laguna Hills (2008) San Anselmo (2018/2019) Belmont (2012) Laguna Woods (2012) San Bruno (2009) Berkeley (1988/2019) Livermore (2010/2018) San Carlos (2012) Brisbane (2014) Long Beach (2018) San Clemente (2011) Burlingame (2011) Los Altos (2014) San Diego (2019) Calabasas (2007) Los Altos (2012) San Francisco (06-19) Campbell (2014) Los Angeles (1988/2008) San Jose (2013) Capitola (2009/2011) Los Gatos (2014) San Juan Capistrano (2004) Carmel (2008/2017) Malibu (2005/16/18) San Leandro (2011) Carpinteria (2008/2017) Manhattan Beach (1988-2019) San Luis Obispo (2015) Colma (2013) Marina (2011) San Mateo (2013) Concord (2018) Martinez (1993) San Pablo (2014) Cotati (1989) Menlo Park (2012) San Rafael (2012) Culver City (2017) Millbrae (2007) Santa Barbara (2018) Cupertino (2014) Mill Valley (2009) Santa Clara (2014) Daly City (2012) Milpitas (2017) Santa Cruz (2017) Dana Point (2012) Monrovia (2017) Santa Monica (2007/2018 Davis (2017) Monterey (2009) Sausalito (2007) Del Mar (2019) Morgan Hill (2014) Scotts Valley (2008) Del Ray Oaks (2009) Morro Bay (2016) Seaside (2010) Del Mar (2019) Mountain View (2014) Sebastopol (2019) EI Cerrito (2013) Newport Beach (2008) Solana Beach (2015) Emeryville (2007) Novato (2013/2014) Sonoma (1989) Encinitas (2016) Oakland (2006) South Lake Tahoe (2018) Fairfax (1993) Ojai (2014) South Pasadena (2016) Fort Bragg (2014) Pacific Grove (2008) South San Francisco (2008) Foster City (2011) Pacifica (2009) Sunnyvale (2013) Fremont (1990/2010) Palo Alto (2009/16/19) Ukiah (2014) Gonzales (2014) Pasadena (2016) Union City (2016) Greenfield (2014) Paso Robles (2019) Walnut Creek (2014) Grover Beach (2018) Pinole (2018) Watsonville (2009/14/19) Half Moon Bay (2011) Pismo Beach (2015) West Hollywood (1990) Hayward (2010) Pittsburg (1991) Yountville (1989) source: https://www.cawrecycles.org/polystyrene-local-ordinances?rq=polystyrene EL SEGUNDO CITY COUNCIL MEETING DATE: December 3, 2019 AGENDA STATEMENT AGENDA HEADING: Reports of Committees, Commissions, and Boards AGENDA DESCRIPTION: Library Board of Trustees requests authorization to oppose publisher policies implementing waiting periods before public libraries can purchase more than one copy of newly released eBooks. RECOMMENDED COUNCIL ACTION: 1. Authorize the Library Board of Trustees to oppose publisher policies limiting public library access to eBooks; 2. Consider signing the Statement on Equitable Public Access to eBooks, or, 3. Alternatively, discuss and take other possible action related to this item. ATTACHED SUPPORTING DOCUMENTS: 1. Statement on Equitable Public Access to eBooks (Urban Libraries Council) 2. Public Letter to the Library Community (Macmillan Publishers CEO John Sargent) 3. American Library Association Response to Macmillan Letter (American Library Association) 4. Letter to Macmillan Publishers (El Segundo Public Library Board of Trustees) 5. GovDelivery Notice to El Segundo Public Library Email Distribution List FISCAL IMPACT: Amount Budgeted: N/A Additional Appropriation: N/A Account Number(s): N/A STRATEGIC PLAN: Goal: 1 Enhance Customer Service, Engagement, and Communications Objective: (a) El Segundo provides unparalleled service to internal and external customers PREPARED BY: Melissa McCollum, Library Director Pk APPROVED BY: Scott Mitnick, City Manager j2t44A- 61 INTRODUCTION / DISCUSSION: Striving to provide free and equitable access to information and services is a core value for public libraries. As librarians continue to look for new ways to break down barriers for patrons, however, one of the country's largest publishers announced it would begin limiting eBook lending for U.S. libraries. Under Macmillan Publishers' new licensing model, implemented on November 1, 2019, a library may purchase one copy upon release of a new title in eBook format, after which the publisher will impose an eight-week embargo on additional copies of that title sold to libraries. Large library systems serving hundreds of thousands of patrons will be allowed to purchase the same number of copies as small rural libraries (one). In some instances, the embargo will force readers to wait a year or more to borrow a popular title in eBook format. As digital technologies become more integrated into how people learn, work, and interact and e - content is one of the fastest growing areas of borrowing for public libraries, including at the El Segundo Public Library, taking a stand against restrictive publisher policies is necessary to ensure access to information for all. For some, eBooks are more than a convenience. Many patrons rely on library copies of digital materials because they have limited financial means or need to alter the size, font, or line spacing of their reading materials due to visual challenges or learning issues. The embargo will have a greater effect on these members of our community. Libraries already pay more for eBooks than an individual consumer pays — often up to five times the retail price of an eBook — and licenses for many library eBooks expire after two years. Libraries also bring indisputable value in marketing books and developing readers — at no cost to publishers or authors. Every time a library displays a new title, hosts an author program, or promotes a new book on social media, it provides free advertising that, cumulatively, is worth millions of dollars. Macmillan is the only major publisher currently imposing this embargo, but public libraries and other stakeholders are concerned additional publishers may follow suit and limit the sale of eBooks to libraries. As the American Library Association recently stated, "Access to and use of eBooks must equitably balance the rights and privileges of readers, authors, and publishers." The El Segundo Library Board of Trustees unanimously voted on November 12, 2019 to join dozens of libraries around the country in taking a stand against Macmillan's unfair business practices. In addition, more than 200,000 people have signed a petition circulated by the American Library Association and more than 90 mayors and county leaders have signed the Urban Libraries Council's Statement on Equitable Public Access to E -Books. El Segundo Library Board of Trustees President Sara Whelan and Librarian Kristina Kora- Beckman will make a short presentation about this topic at the City Council Meeting on December 3, 2019. URBAN LIBRARIES COU N C I L Statement on Equitable Public Access to E -Books Major publishers have introduced severe restrictions to a -book and e-audiobook lending for public libraries, including embargoes on the sales of new titles and unreasonably high prices, which far exceed the prices offered for print books. As a result, libraries will be unable to fulfill their core functions in building educated, literate communities. These restrictions will be most harmful for populations who already face significant barriers to equitable knowledge and information access in our communities — including youth, people living with disabilities and those with limited financial means. Public libraries play an essential role in leveling the playing field and strengthening the foundation of our communities. As digital technologies become increasingly inseparable from the ways that people learn, work and interact, the library's unique ability to create onramps for information and knowledge access is more important than ever. There is significant, rising demand for a -books and e-audiobooks from public library users — overall, digital content circulation is increasing by 30% per year. As elected public officials and trusted leaders in our communities, we are committed to protecting and supporting the capacity of public libraries to: • Provide equal access for individuals to gain knowledge and become proficient with digital tools, regardless of their income, physical abilities, age, gender, sexual orientation, race, citizenship status or religion. • Support lifelong learning and foster empathy, curiosity, civic engagement and a love of reading among community members. • Educate community members about the rights, responsibilities and implications of their lives online, including data privacy risks when accessing online learning resources and digital content. • Serve as valued partners to local government in advancing city/county outcomes for digital inclusion and as institutions that support informed citizens. Our cities and counties are strongest when all individuals have the same opportunities to further their personal, educational and professional goals. Our democracy is non-negotiable. We stand with all who are urging a -book and e-audiobook publishers to institute fair, transparent and flexible lending models for public libraries. 1333 H STREET, NW, SUITE 1000 WEST, WASHINGTON, DC 20005 • 202-750-8650 • URBAN LIBRARIES.ORG 63 90 macm i I Ian Publishers Dear Librarians, Many of you have written to me over the last weeks about our terms change announcement. Responding to each of you is a daunting prospect, so I thought I would try to reach you all at once. Thanks for writing, and for the frank (and occasionally brutal) feedback. A special thank - you to the plain ole regular guy extraordinaire from Florida; I appreciate your original approach. First, I would like to apologize. It is clear to me that I should have written to all of you directly with our terms change. I meant no disrespect. Also, please know that this change was well considered and deeply discussed with over 35 library systems, with your suppliers, and with the ALA. We shared the analysis we performed and the data we collected. In our talks, many of you asked for perpetual access, so we gave you that for the first copy of each a -book. We wanted to address your concerns about the breadth of your collections and the extra work of renewals. You also asked us to drop the price, so we cut the price in half for the first copy ordered. According to our calculations, 26% of libraries will save more than 40% on their Macmillan e -books. For those smaller libraries we have given a substantial price cut and perpetual access across our entire front list. And now to address the windowing. We believe the very rapid increase in the reading of borrowed a -books decreases the perceived economic value of a book. I know that you pay us for these e -books, but to the reader, they are free. In the pre -digital world reading for free from libraries was part of the business model. To borrow a book in those days required transportation, returning the book, and paying those pesky fines when you forgot to get them back on time. In today's digital world there is no such friction in the market. As the development of apps and extensions continues, and as libraries extend their reach statewide as well as nationally, it is becoming ever easier to borrow rather than buy. This is causing book -buying customers to change habits, and they are fueling the tremendous growth in e - book lending. This causes a problem across the publishing ecosystem (authors, illustrators, agents, publishers, libraries, retailers, and readers). We are trying to find a solution. Many of you have asked to talk further about the issue. We are talking with the ALA and the COSLA. And we will talk to as many of you as we can. To make these discussions easier, I will be coming to Philadelphia in January with other senior execs from Macmillan. We decided to change our terms after a year of talking, listening, testing, and analyzing. We looked at two separate issues: 1) the difference in the revenue we get between a lend and a sale and 2) the perceived value of a book upon publication (when its value is highest). We have two variables we can adjust to address the problem: price and availability. You have been adamant with us on the issue of price, and when we looked at it we understood why. In the long run, we felt ever-increasing prices to libraries would be detrimental and would not address the perceived value issue in any case. So we decided on the other variable, availability. In our tests, it seemed to work and the response from some of you seemed understanding. So we announced an eight-week window (along with the first copy price drop and perpetual access for that copy). And there was no change in policy for school libraries. I realize the lack of availability in the first eight weeks will frustrate some a -book patrons, and that will make your jobs more difficult. Your patrons would be happy if they could get any book they wanted instantly and seamlessly, but that would be severely debilitating for authors, publishers, and retailers. We are trying to find a middle ground. We are not trying to hurt libraries; we are trying to balance the needs of the system in a new and complex world. We believe windowing for eight weeks is the best way to do that. I am the first to admit we may be wrong. But we need to try to address this issue. We look forward to talking with many of you in the weeks and months ahead as we all begin to understand the effects of our new policy. Finally, let me say that we are great believers in libraries. We have supported library programs for decades. We realize the role libraries play in discovery, in literacy, and in building readers. We have given away millions of books to people who are learning to read or can't afford to buy. We have long stated that we will offer a -books at radically low prices or even free if a library can provide a means test. We delivered on that promise as a founding publisher of Open eBooks, and would be delighted to continue down that path with you. Thanks again for writing. With respect, Mee 65 ALA Responds to Macmillan Letter October 31, 2019 On October 29, Macmillan Publishers CEO John Sargent wrote a public letter to the library community explaining Macmillan's pending embargo on new ebook titles for libraries. The American Library Association's Public Policy and Advocacy Office issued the following response on October 30: "Hours before the American Library Association (ALA), the Public Library Association and allies were to deliver more than 160,000 petition signatures opposing the planned November 1 embargo on library ebook purchases (and two months after the campaign began), Macmillan Publishers CEO John Sargent directly addressed librarians for the first time. Unfortunately, the letter misrepresents ALA's longstanding and good -faith efforts to equitably balance the rights and privileges of readers, libraries, authors, and publishers. "To begin to correct and clarify the record, ALA asserts: • ALA (and all the library systems we are aware of) has consistently opposed any effort to delay or deny library access to digital content. Macmillan Publishers is the only large publisher (of the "Big Five") that perceives a business need to limit library purchases. ALA has frequently requested but never received data or analysis that demonstrates that library lending undermines book sales. It is simply false to state otherwise. e Providing perpetual access and reducing the price for a single copy is important to ensuring all people have access to the world's knowledge through our nation's libraries, regardless of format. Libraries in communities of all sizes deserve the right to fair prices and terms consistent with consumer access, period. • As San Francisco Public Library Director Michael Lambert wrote on October 30, 'Right now, there are 450 holds at San Francisco Public Library on an eBook that currently tops the bestseller list. That's despite the fact that the library carries 100 copies of this particular popular title in a digital format.' With contracts limiting library lending to one eBook per reader at a time, we can assure Macmillan there is plenty of 'friction' in our current system. In fact, don't take our word for it. Look at your local library's wait list for any best-selling title right now. • Since 2012, ALA leaders have met with major publishers, distributors, authors, and representative associations to seek sustainable solutions for library eBook lending. Restricting access to authors' works through libraries hurts discovery, reading choice, literacy, and the simple love of reading. Libraries are committed to a vibrant ecosystem that enables authors to find their audiences and allows readers to explore the broadest range of materials. We reject simple binary solutions in a complex and dynamic environment and urge Macmillan to work harder with us to find fair and equitable paths forward. • Whether intended or not, delaying or denying access to content hurts libraries and readers. An embargo is the wrong answer to an unsubstantiated problem that no other major publisher seems to face. If Sargent cannot or will not hear us, we will continue to take action with our community leaders and patrons, with Congress, with state legislators and attorneys general, and with publishers and authors who view libraries as allies rather than adversaries. "Find more information at ebooksforall.or . Follow the conversation at #eBooksForAll." 67 Mr. John Sargent E L S E G U N D O Chief Executive Officer PUBLIC LIBRARY Macmillan Publishing 120 Broadway New York, NY 10271 EI Segundo Public Library Calls for Macmillan to Reverse Library eBook Embargo EI Segundo Public Library, with direction from the Library Board of Trustees, joins the American Library Association in denouncing the new licensing model and calls for Macmillan Publishers to cancel the embargo and restore full access to its complete eBook catalog upon release to the public. Additionally, EI Segundo Public Library is boycotting Macmillan eBooks until at least January 1St, 2020. Millions of people now use digital content as their preferred or only access to books, music and movies. Digital content is portable, accessible to people with print disabilities, available anywhere 24/7, and brokered by libraries to provide diverse options to our diverse communities. Libraries not only pay for books; they market them. Lost marketing means lost publicity and sales for publishers and authors. Furthermore, EI Segundo Public Library & the Library Board of Trustees affirm the following principles: • All published works must be available for libraries to purchase and lend to library users. • Access to and use of eBooks must equitably balance the rights and privileges of readers, authors and publishers. • Digital content must be accessible to all people, regardless of physical or reading disability. • Library patrons must be able to access digital content on the device of their choosing. • Reading records must remain private in the digital age. We urge you to restore full library access to Macmillian's complete eBook catalog upon release to the public. Sin a ely, Sar Whelan President, Library Board of Trustees swhelan@elsegundoccb.org EI Segundo Public Library 111 W. Mariposa Avenue EI Segundo, CA 90245 •: 0 Receive Updates Enter Email Address I Go El Segundo Public Library Calls for Macmillan to Reverse Library eBook Embargo City of El Segundo sent this bulletin at 11/21/2019 05:00 PM PST View as a w ebpage / Share ELSEGUNDO PUBLIC LIBRARY The Library Board Calls for Macmillan Call to Action of Trustees to Reverse Library eBook Embargo Dear Library Customer: Promoting reading is a top EI Segundo Public Library priority. We aim to connect you with titles you want to read — whether it's in print, eBook or audiobook format. Now your ability to access eBooks is in jeopardy. Beginning November 1, Macmillan Publishers restricted public libraries — regardless of size or population served —to the purchase of only one single copy of a new eBook title following its release, after which the publisher will impose an eight-week embargo. This means much longer wait times for eBooks from authors you love, such as Jonathan Franzen, Brenda Jackson, Louise Penny, Khaled Khalfa, Susan Choi, Nora Roberts and many more. Macmillan's new policy is based on their fears that libraries are hurting their bottom line and eBook lending is stealing their profits. This couldn't be further from the truth. Libraries are a critical connector between authors and readers, and we fundamentally believe in open access to books, information and ideas. .! Macmillan's new model for eBook lending will make it difficult for libraries to fulfill our central mission of ensuring access for all. Last week, EI Segundo Public Librarys Board of Trustees voted to oppose Macmillan's new eBook policy and boycot Macmillian eBook titles until January 1St, 2020. How you can help: • Sign the American Library Association's petition at ebooksforall.org. • Email Macmillian and ask for a change in policy: feedback@macmiIlian.com • Provide Feedback using the social media hashtag #eBooksForAll We hope you will considerjoining with public library customers across the United States to make your voice heard and demand that Macmillan treat public libraries as collaborators rather than competitors. nthe P City of EI Segundo Public Library 111 W. Mariposa Ave, EI Segundo, CA90245 310-524-2722 1 Website f I n Subscriber Preferences Manage Subscriptions I Unsubscribe I Help Powered by govDELIVERY Privacy Policy I Coolde Statement I Help WE